Summary of the work of the Hunan Consumer Council in the first half of 2019
In accordance with the work arrangement at the beginning of the year, the Consumer Council of Hunan Province adhered to the work arrangement at the beginning of the year and adhered to the principle of "Developing the theme of "Three Represents" by Deng Xiaoping Theory and carrying out the theme of "Health and Rights Protection". To formulate and publicize the "Regulations on the Protection of Consumer Rights and Interests in Hunan Province", to establish and implement the "Scientific Outlook on Development" as the driving force, fully perform the statutory functions, strengthen the organization and team building of the Consumers' Committee, and further enhance the protection of consumer rights and interests. Under the leadership of the provincial party committee and the provincial government, under the guidance of the provincial consumer commission and under the guidance of the China Consumers Association, in the provincial industrial and commercial bureau and under the leadership of the provincial party committee and the provincial government, and the ability and level to make greater contributions to the vigorous development of the consumer rights cause in our province. With the support of the relevant departments and bureaus, various tasks have been carried out in an orderly manner and certain achievements have been made.
First, carry out a variety of celebrations and activities on the theme of “Health and Rights Protection”.
Hunan Province celebrated the 2006 International Consumer Rights Day in 2006 with the theme of “health and rights protection”. The one-month event was rich in content and unique, and received the expected effect of people-oriented and healthy rights protection.
1, 3.15 consulting activities.
During the period of March 15th, the province's vast urban and rural areas, carried out a large-scale "health and rights protection" publicity and consultation activities, consulting services reached 731 times, set up 1538, industry experts participated in 227 times, providing 176,342 consultations. In addition to the scale, it is more effective. The Loudi City Consumers' Committee and the Municipal Administration of Industry and Commerce held the "Exhibition of Anti-Counterfeiting Achievements Exhibition" for a period of four days. The participating units included more than 20 units including industry and commerce, technical supervision, food, medicine and tobacco. The exhibition hall has four major reports, such as “Injury to the Law”, combining pictures and objects, complaints and law enforcement, and receiving tens of thousands of viewers. The Xiangxi Autonomous Prefecture Consumers' Committee, the Huaihua Municipal Consumers' Committee, and the Changsha Municipal Consumers' Committee all held the identification of genuine and fake goods. The Shaoyang Municipal Consumers' Committee combined the health rights protection with the education to maintain the advanced nature of the Communist Party members, and launched the 10,000-person signature activity of "maintaining the advanced nature of the Communist Party members and vowing to fight against the rights of the defenders." The School of Communication and Computer Science of Hunan University and the Law School of Jishou University carried out the “Cleaning Law” into the campus and consulting activities, which added youthful vitality to the 3.15 and increased the social practice ability of the students.
Cangzhou City, Yueyang City, Yiyang City, Yongzhou City, Hengyang City, Xiangtan City, Zhangjiajie City, Zhuzhou City and other cities and counties and municipalities in the densely populated areas such as downtown areas, trade centers, station squares and the vast rural areas The town has launched a large-scale consulting service.
2. 3.15 news briefing.
On the morning of March 12, Hunan Province celebrated the 2006 3.15 event news briefing held in Changsha. At the meeting, the Director of the Provincial Administration for Industry and Commerce and the Governor of the Provincial Consumer Council Zhang Hanliang summed up the work of safeguarding rights in 2005, and made arrangements for the work of safeguarding rights in 2006, and requested the provincial consumer committees and industrial and commercial administrations to adhere to the principles of both the symptoms and the root causes. Special rectification of food safety; establish and improve long-term supervision mechanism, further strengthen the supervision and management of commodity quality in the circulation field; integrate resources, expand functions, comprehensively enhance the functional role and service level of 12315, continue to strengthen service areas and consumer rights protection in rural areas, and earnestly maintain Consumer rights, strengthen publicity and education, and carry out the theme of "Health and Rights Protection". During the period of March 15th, the province held a total of 80 news briefings.
3, 3.15 celebrations.
Hunan Province celebrated the 2006 International Consumer Rights Day Celebration Conference held in Changsha on March 15th. More than 500 people including provincial party and government leaders, provincial committee members, representatives of industrial and commercial enterprises, consumers, and news media attended the conference. . Vice Governor and Honorary President Xu Xianping attended the meeting and made an important speech. He affirmed the many fruitful work done by the province in 2005, and stressed that all levels of government should include the protection of consumer rights. On the important agenda, the administrative departments at all levels must conscientiously perform their functions, take people as the foundation, and effectively safeguard their rights. During the period of March 15th, 14 cities and prefectures and most counties and districts in the province held a celebration meeting, and local party and government leaders attended the conference. The Hengyang Municipal Consumers Committee spent 200,000 yuan to hold the "Telecom 3.15 Health Rights Protection Special Literary Evening". The Yiyang Municipal Government and the Municipal Consumers' Committee jointly held a 3.15 literary evening to celebrate the 10th anniversary of the establishment of the Municipal Consumer Council. Zhangjiajie, Yueyang, Huaihua and Changde City Consumers' Committees have held cultural performances. The province has performed 82 performances of cultural programs.
Second, adhere to the "people-oriented" and strengthen the handling of complaints.
General Secretary Hu Jintao said that "the interests of the people are no small matter." The Consumer Council at all levels in the province started from the political height of practicing the important thinking of the "Three Represents" and strengthened the handling of consumer complaints. In the first half of this year, a total of 23,583 consumer complaints were accepted, with a resolution rate of 96%. The economic losses for the consumers were 21.39 million yuan, and the case was provided by the government for a total of 2.095 million yuan. Received visits from consumers and consulted 77,400 person-times. Through the handling of consumer complaints, the consumption committees at all levels in the province have safeguarded the legitimate rights and interests of consumers, cracked down on the illegal behavior of unscrupulous operators, and won unanimous praise from party committees, governments and consumers at all levels.
In response to the expansion of complaints in the current consumer complaints, the increase in the value of complaints, the increase in the scientific and technological content of complaints, and the increase in the number of pit farmers, we have taken the following measures to strengthen complaint handling:
1. Increase the handling of complaints, improve the mediation mechanism for complaints, and raise the level of mediation complaints. Establish the idea of serving the consumers wholeheartedly, accepting every complaint with enthusiasm, carefully arranging every consumer dispute, and setting the settlement rate of consumer disputes to more than 96%.
2. Further establish and improve the grassroots complaints network, especially the establishment of a rural complaints network to meet the requirements of rural consumers to handle complaints conveniently, quickly and fairly.
3. Broaden the channels for handling complaints. Establish a consumer dispute arbitration mechanism, establish a support litigation mechanism, establish a corporate reconciliation mechanism and promote the establishment of a complaint mechanism by the administrative department, so that the five wheels to resolve consumer disputes are rotated to ensure that the interests of consumers are effectively protected.
4. Standardize the complaint disclosure system, seize hot and difficult issues, and expose the criticism to the typical cases that seriously damage consumers' rights and interests through the news media.
Third, strengthen the construction of grassroots organizations.
The grassroots organization is the window for the Consumers' Committee to serve consumers, the frontier position to protect the legitimate rights and interests of consumers, the important force for supervising goods and services, and the organizational basis for the work of the Consumers Committee. In the first half of this year, the provincial committees at all levels in accordance with the requirements of the Provincial Administration for Industry and Commerce and the Provincial Consumers' Committee jointly issued the "Notice on Printing and Distributing the Standardization of the Basic Organization of the Consumers' Committee of Hunan Province", systematically carried out work, and vigorously established and improved grassroots rights protection. The Internet strives to establish 70% of complaint stations in towns and villages before the end of the year, and attaches great importance to rectifying the rural market order and earnestly safeguarding the rights and interests of rural consumers.
Fourth, strengthen publicity and consumer education, and raise consumer awareness of rights protection.
It is an important part of the consumer's rights protection work to improve consumers' awareness of rights protection and the ability to identify true and false, and to strive to shift the focus of the work of the Consumer Council from ex post relief to prior guidance. To improve consumers' awareness of rights and rights, this is inseparable from the publicity and education work of the Consumer Council at all levels. In the first half of this year, we issued “China Consumer News” and “China Consumers” magazines to freely distribute various promotional materials such as “Consumer Newsletter”, “Painting Knowledge Popularization Handbook” and “Buy House Handbook” to improve consumer rights. awareness.
On March 6 this year, the Provincial Consumers' Committee and the Xiangya Third Hospital of Central South University jointly established the Hunan Provincial Health Consumption Education School. She promoted the correct public health consumption knowledge and guided the public to scientifically and rationally choose healthy consumption. Health and strengthening the national physique is our responsibility. The school is the first health consumption education school in China after the China Consumers Association determined the theme of “health and rights protection”. Her establishment has brought the health of the Hunan consumer a healthy gospel and created conditions for healthy consumption.
In the first half of this year, the Provincial Consumers' Committee cooperated with the Provincial People's Congress and the Provincial Government Legal Affairs Office to revise and formulate the "Regulations on the Protection of Consumer Rights and Interests in Hunan Province." At present, the regulations are about to enter the third-grade stage of the Standing Committee of the Provincial People's Congress and are expected to be introduced in July this year. After the introduction of the regulations, the provincial consumer committees at all levels will carry out large-scale publicity activities to make the Consumer Protection Regulations a household name, deeply rooted in the hearts of the people, and improve the ability of consumers to protect their rights according to law.
V. Seriously carry out educational activities to protect the advanced nature of party members and improve the overall quality of the rights defending team.
In the first half of this year, the provincial consumer committees at all levels earnestly carried out educational activities to maintain the advanced nature of party members, and during the activities, they learned and rectified, identified gaps, found problems, and timely rectified. At the same time, strengthen the building of a clean government and the building of the party's work style, strengthen theoretical study and business learning, and comprehensively improve the overall quality of the rights defending team. On July 1 this year, the Party Branch of the Provincial Consumers Committee Secretariat won the honorary title of “Advanced Grassroots Party Organization of Hunan Provincial Direct Organs”. This is the affirmation of the achievements of the party organizations and gives us great honor. At the same time, it has also given a lot of pressure. Only by further strengthening learning, raising the level, and earnestly safeguarding the legitimate rights and interests of consumers can we repay the society and return the party's care and love for us.
In the first half of this year, although we have done a lot of work, we still have a certain gap from the work plan for the whole year. In the second half of the year, we will adhere to the important thinking of the "three represents" as a guide to "promote the all-round development of people." "Towards the goal, work hard, and strive to complete the 2006 rights protection work plan formulated at the beginning of the year, continue to maintain the national advanced level, and further create a new situation in the province's consumer rights protection, so that the work of the provincial consumer committee system will take a new step.
First, carry out a variety of celebrations and activities on the theme of “Health and Rights Protection”.
Hunan Province celebrated the 2006 International Consumer Rights Day in 2006 with the theme of “health and rights protection”. The one-month event was rich in content and unique, and received the expected effect of people-oriented and healthy rights protection.
1, 3.15 consulting activities.
During the period of March 15th, the province's vast urban and rural areas, carried out a large-scale "health and rights protection" publicity and consultation activities, consulting services reached 731 times, set up 1538, industry experts participated in 227 times, providing 176,342 consultations. In addition to the scale, it is more effective. The Loudi City Consumers' Committee and the Municipal Administration of Industry and Commerce held the "Exhibition of Anti-Counterfeiting Achievements Exhibition" for a period of four days. The participating units included more than 20 units including industry and commerce, technical supervision, food, medicine and tobacco. The exhibition hall has four major reports, such as “Injury to the Law”, combining pictures and objects, complaints and law enforcement, and receiving tens of thousands of viewers. The Xiangxi Autonomous Prefecture Consumers' Committee, the Huaihua Municipal Consumers' Committee, and the Changsha Municipal Consumers' Committee all held the identification of genuine and fake goods. The Shaoyang Municipal Consumers' Committee combined the health rights protection with the education to maintain the advanced nature of the Communist Party members, and launched the 10,000-person signature activity of "maintaining the advanced nature of the Communist Party members and vowing to fight against the rights of the defenders." The School of Communication and Computer Science of Hunan University and the Law School of Jishou University carried out the “Cleaning Law” into the campus and consulting activities, which added youthful vitality to the 3.15 and increased the social practice ability of the students.
Cangzhou City, Yueyang City, Yiyang City, Yongzhou City, Hengyang City, Xiangtan City, Zhangjiajie City, Zhuzhou City and other cities and counties and municipalities in the densely populated areas such as downtown areas, trade centers, station squares and the vast rural areas The town has launched a large-scale consulting service.
2. 3.15 news briefing.
On the morning of March 12, Hunan Province celebrated the 2006 3.15 event news briefing held in Changsha. At the meeting, the Director of the Provincial Administration for Industry and Commerce and the Governor of the Provincial Consumer Council Zhang Hanliang summed up the work of safeguarding rights in 2005, and made arrangements for the work of safeguarding rights in 2006, and requested the provincial consumer committees and industrial and commercial administrations to adhere to the principles of both the symptoms and the root causes. Special rectification of food safety; establish and improve long-term supervision mechanism, further strengthen the supervision and management of commodity quality in the circulation field; integrate resources, expand functions, comprehensively enhance the functional role and service level of 12315, continue to strengthen service areas and consumer rights protection in rural areas, and earnestly maintain Consumer rights, strengthen publicity and education, and carry out the theme of "Health and Rights Protection". During the period of March 15th, the province held a total of 80 news briefings.
3, 3.15 celebrations.
Hunan Province celebrated the 2006 International Consumer Rights Day Celebration Conference held in Changsha on March 15th. More than 500 people including provincial party and government leaders, provincial committee members, representatives of industrial and commercial enterprises, consumers, and news media attended the conference. . Vice Governor and Honorary President Xu Xianping attended the meeting and made an important speech. He affirmed the many fruitful work done by the province in 2005, and stressed that all levels of government should include the protection of consumer rights. On the important agenda, the administrative departments at all levels must conscientiously perform their functions, take people as the foundation, and effectively safeguard their rights. During the period of March 15th, 14 cities and prefectures and most counties and districts in the province held a celebration meeting, and local party and government leaders attended the conference. The Hengyang Municipal Consumers Committee spent 200,000 yuan to hold the "Telecom 3.15 Health Rights Protection Special Literary Evening". The Yiyang Municipal Government and the Municipal Consumers' Committee jointly held a 3.15 literary evening to celebrate the 10th anniversary of the establishment of the Municipal Consumer Council. Zhangjiajie, Yueyang, Huaihua and Changde City Consumers' Committees have held cultural performances. The province has performed 82 performances of cultural programs.
Second, adhere to the "people-oriented" and strengthen the handling of complaints.
General Secretary Hu Jintao said that "the interests of the people are no small matter." The Consumer Council at all levels in the province started from the political height of practicing the important thinking of the "Three Represents" and strengthened the handling of consumer complaints. In the first half of this year, a total of 23,583 consumer complaints were accepted, with a resolution rate of 96%. The economic losses for the consumers were 21.39 million yuan, and the case was provided by the government for a total of 2.095 million yuan. Received visits from consumers and consulted 77,400 person-times. Through the handling of consumer complaints, the consumption committees at all levels in the province have safeguarded the legitimate rights and interests of consumers, cracked down on the illegal behavior of unscrupulous operators, and won unanimous praise from party committees, governments and consumers at all levels.
In response to the expansion of complaints in the current consumer complaints, the increase in the value of complaints, the increase in the scientific and technological content of complaints, and the increase in the number of pit farmers, we have taken the following measures to strengthen complaint handling:
1. Increase the handling of complaints, improve the mediation mechanism for complaints, and raise the level of mediation complaints. Establish the idea of serving the consumers wholeheartedly, accepting every complaint with enthusiasm, carefully arranging every consumer dispute, and setting the settlement rate of consumer disputes to more than 96%.
2. Further establish and improve the grassroots complaints network, especially the establishment of a rural complaints network to meet the requirements of rural consumers to handle complaints conveniently, quickly and fairly.
3. Broaden the channels for handling complaints. Establish a consumer dispute arbitration mechanism, establish a support litigation mechanism, establish a corporate reconciliation mechanism and promote the establishment of a complaint mechanism by the administrative department, so that the five wheels to resolve consumer disputes are rotated to ensure that the interests of consumers are effectively protected.
4. Standardize the complaint disclosure system, seize hot and difficult issues, and expose the criticism to the typical cases that seriously damage consumers' rights and interests through the news media.
Third, strengthen the construction of grassroots organizations.
The grassroots organization is the window for the Consumers' Committee to serve consumers, the frontier position to protect the legitimate rights and interests of consumers, the important force for supervising goods and services, and the organizational basis for the work of the Consumers Committee. In the first half of this year, the provincial committees at all levels in accordance with the requirements of the Provincial Administration for Industry and Commerce and the Provincial Consumers' Committee jointly issued the "Notice on Printing and Distributing the Standardization of the Basic Organization of the Consumers' Committee of Hunan Province", systematically carried out work, and vigorously established and improved grassroots rights protection. The Internet strives to establish 70% of complaint stations in towns and villages before the end of the year, and attaches great importance to rectifying the rural market order and earnestly safeguarding the rights and interests of rural consumers.
Fourth, strengthen publicity and consumer education, and raise consumer awareness of rights protection.
It is an important part of the consumer's rights protection work to improve consumers' awareness of rights protection and the ability to identify true and false, and to strive to shift the focus of the work of the Consumer Council from ex post relief to prior guidance. To improve consumers' awareness of rights and rights, this is inseparable from the publicity and education work of the Consumer Council at all levels. In the first half of this year, we issued “China Consumer News” and “China Consumers” magazines to freely distribute various promotional materials such as “Consumer Newsletter”, “Painting Knowledge Popularization Handbook” and “Buy House Handbook” to improve consumer rights. awareness.
On March 6 this year, the Provincial Consumers' Committee and the Xiangya Third Hospital of Central South University jointly established the Hunan Provincial Health Consumption Education School. She promoted the correct public health consumption knowledge and guided the public to scientifically and rationally choose healthy consumption. Health and strengthening the national physique is our responsibility. The school is the first health consumption education school in China after the China Consumers Association determined the theme of “health and rights protection”. Her establishment has brought the health of the Hunan consumer a healthy gospel and created conditions for healthy consumption.
In the first half of this year, the Provincial Consumers' Committee cooperated with the Provincial People's Congress and the Provincial Government Legal Affairs Office to revise and formulate the "Regulations on the Protection of Consumer Rights and Interests in Hunan Province." At present, the regulations are about to enter the third-grade stage of the Standing Committee of the Provincial People's Congress and are expected to be introduced in July this year. After the introduction of the regulations, the provincial consumer committees at all levels will carry out large-scale publicity activities to make the Consumer Protection Regulations a household name, deeply rooted in the hearts of the people, and improve the ability of consumers to protect their rights according to law.
V. Seriously carry out educational activities to protect the advanced nature of party members and improve the overall quality of the rights defending team.
In the first half of this year, the provincial consumer committees at all levels earnestly carried out educational activities to maintain the advanced nature of party members, and during the activities, they learned and rectified, identified gaps, found problems, and timely rectified. At the same time, strengthen the building of a clean government and the building of the party's work style, strengthen theoretical study and business learning, and comprehensively improve the overall quality of the rights defending team. On July 1 this year, the Party Branch of the Provincial Consumers Committee Secretariat won the honorary title of “Advanced Grassroots Party Organization of Hunan Provincial Direct Organs”. This is the affirmation of the achievements of the party organizations and gives us great honor. At the same time, it has also given a lot of pressure. Only by further strengthening learning, raising the level, and earnestly safeguarding the legitimate rights and interests of consumers can we repay the society and return the party's care and love for us.
In the first half of this year, although we have done a lot of work, we still have a certain gap from the work plan for the whole year. In the second half of the year, we will adhere to the important thinking of the "three represents" as a guide to "promote the all-round development of people." "Towards the goal, work hard, and strive to complete the 2006 rights protection work plan formulated at the beginning of the year, continue to maintain the national advanced level, and further create a new situation in the province's consumer rights protection, so that the work of the provincial consumer committee system will take a new step.
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