Office of Administrative Services Management 2019 Work Summary and 2019 Work Plan
District Management Committee:
According to the notification requirements of the Management Committee, the work summary of the XX-year government service management office and the work plan for 2019 are as follows:
I. The main work of the XX year Office of the Administration of Administrative Services Since the establishment of the office on May 28, XX, the following three aspects have been mastered: First, the logistics support for the office area of the factory is completed in accordance with the requirements of the management committee. The second is to strengthen the service for the people and do a good job in serving the people. The third is to work hard to promote the key tasks assigned by the district committee, the government and the management committee.
Ensuring the progress of the work and the logistics support of the factory office area during the merger and adjustment period
1. Reasonably adjust the accommodation and accommodation of the staff in the office and the office area. First, the factory administration service management office adjusts the office according to the personnel situation of each bureau and the establishment of the department. The 9 offices on the right side of the second floor of the administrative building are the office areas of the Social Affairs Bureau, and the right side of the second floor of the administrative building is 10 The office serves as the office area of the Agriculture, Forestry and Water Bureau; the third floor of the administrative building serves as the office area of the Administrative Service Management Office; the five offices on the left side of the first floor of the administrative building and the original factory service center on the left side of the compound are set as Xiqiao Street. The office area of the office is a civil service center; the rest retains the original layout. Arrange the original Shalang office to enter the staff quarters of the office area of the factory, and use the existing office and living rooms scientifically and rationally. The second is to rationally arrange meals in line with the principle of streamlining economy and satisfaction of cadres and workers.
2. Strengthen office equipment and vehicle management. First, do a good job in hydropower maintenance and office equipment management; second, reduce the office telephone number in the office area of the factory from the original 26 to 10; the third is to hand over the management committee to the four vehicles in the office area. Reasonable distribution, and the provisions for the use of vehicle management have been formulated, and the use of official vehicles is strictly enforced.
Strengthen the service for the people and do a good job in serving the people.
1. There are 4 staff members in Xiqiao Sub-district Service Center, all of whom are temporary hires and managed by the Social Development Bureau. The hall has an area of about 100m2 and 4 computers. It has achieved all-weather, barrier-free and convenient service of “one-stop office, one-stop service, one-time settlement, one whip management”. According to the needs of the people and the implementation opinions of the district committee on deepening the construction of the service system for the innovative social management system, the service center for the people is prominently serving the people, improving the functions of project completion and agency services, setting up party building services, civil affairs affairs, social security services, Economic services, comprehensive management and stability, five categories of windows, will be closely related to the people's production and life of agricultural integration, civil affairs, justice, land, planning, agricultural, labor insurance, comprehensive management, forestry, the Disabled Persons and other departments into the convenience service center, and earnestly fulfill The service promise of "how to do it easily".
2. The Xi'an Sub-district for the People's Service Center will set up the original service-oriented service center as the petition reception room, and serve as the comprehensive service window for the civil service center of Ximin Sub-district Office of the factory office area. In addition, the five offices on the left side of the first floor of the office building will be set up for social affairs management, economic development, party building group, agriculture, forestry, water and urban and rural planning and construction management for the people, as the Xiqiao Sub-district Office of the factory office area. Service Center.
As of September 30, the center has accumulated 847 pieces and completed 844 cases, with a settlement rate of 99.6% and a satisfaction rate of 100%.
Grasp the key tasks assigned by the district committee, the government and the management committee.
Actively approached the enterprise and made efforts to carry out investment promotion work. It has conducted many visits and dockings with the Xinmin Community Laobaihe Lixing Farm, Wagong Community, Kusaogou Kunming Linshan Seedling Planting Co., Ltd. At present, it is still in contact with the Laobaihe Lixing Farm in Xinmin Community. The seedling base project of the Kuitong Community Kunshan Linshan Seedling Planting Co., Ltd. has been transferred to the Economic Development and Investment Promotion Bureau. We will do a good job in the service selection of investment-oriented enterprises in the factory area.
Second, the experience gained and the main problems existing are the main problems existing in the civil service center: First, the system is not perfect. Second, due to the restrictions of the venue, some window staff are not the specific business department staff, and can not handle business in the center; in addition to the central task, the window staff also undertake part of the work of the unit and department, working time There is a phenomenon of "two-head running". Thirdly, Windows has handled a large number of social and urban management tasks. The workload of other departments is extremely small. As a result, the staff of the central offices of the Social Affairs Bureau have not been to the center. Bit, seriously restricting the operation of the work.
The main problems in other aspects: 1, the implementation of the duty system is not effective, often the phenomenon of off duty on duty. 2. Since the canteen does not provide hot water, it has entered the winter season, causing inconvenience to the duty personnel.
Third, the work plan for 2019 and the next five years will be based on the facilities of the Wuhua District Committee and the district government on the deepening of the social service system for the construction of the civil service system and the “star rating” of the township and town service center in Kunming. To manage the requirements of implementation opinions, we must resolutely put the best service environment, improve service quality, and improve service efficiency at the forefront, create a “five-star” service center for the people, and strive to create a sound economic and social development soft environment for the majority of enterprises and the people. .
1. Strengthen the centralized work mechanism. According to the needs, adjust and enrich the matters entering the center, improve the function configuration of the center; implement the power and responsibility of the window, and rationalize the relationship between the department and the window. Efforts to improve and strengthen the construction of community-based service stations.
2. Strengthen coordination and supervision and management. Further unblock the channels of supervision, accept the supervision of the society and the public by means of post supervision, listing, setting up a suggestion box, and making public complaints. It also supervises and inspects the authorization status of each window, the working attitude of the staff and the quality of service, and prepares the “Inspection Notice” and “Inspection Notice” to urge the Windows and Windows units to improve the efficiency and service quality.
3. Combine with reality, improve and improve the system of service system for the people; further improve the standard work system, work flow, simplify the service program, facilitate the service process, strengthen the service function, extend the service tentacles, broaden the service field, and integrate the various job functions of the street. The public provides more public services and public services.
4. Strengthen the construction of the window team. Strictly implement the window unit responsibility system, select excellent window personnel, and ensure that service matters are handled as required. Continue to strengthen work style construction activities, improve the overall quality of the center; reform the window personnel management mechanism and assessment methods, mobilize the enthusiasm of the center staff; adhere to the daily supervision system to improve public satisfaction.
5. Make every effort to build a four-level network for the people's service system, implement grid management, and be close to the people. The street is a first-level grid, the community is a second-level grid, the residents group is a three-level grid, and the party members are four. Grid line, to build a level one to the first level, one level to the first level, one level of service level, the center of the service, the service team in tandem four levels of full coverage network system.
6. Implement the “Record Director Reception Day” system, implement the Party Party Committee members and the leaders of the bureaus to enter the street service system for the people's service center every two weeks and contact the community leaders once a week to enter the community service system.
According to the notification requirements of the Management Committee, the work summary of the XX-year government service management office and the work plan for 2019 are as follows:
I. The main work of the XX year Office of the Administration of Administrative Services Since the establishment of the office on May 28, XX, the following three aspects have been mastered: First, the logistics support for the office area of the factory is completed in accordance with the requirements of the management committee. The second is to strengthen the service for the people and do a good job in serving the people. The third is to work hard to promote the key tasks assigned by the district committee, the government and the management committee.
Ensuring the progress of the work and the logistics support of the factory office area during the merger and adjustment period
1. Reasonably adjust the accommodation and accommodation of the staff in the office and the office area. First, the factory administration service management office adjusts the office according to the personnel situation of each bureau and the establishment of the department. The 9 offices on the right side of the second floor of the administrative building are the office areas of the Social Affairs Bureau, and the right side of the second floor of the administrative building is 10 The office serves as the office area of the Agriculture, Forestry and Water Bureau; the third floor of the administrative building serves as the office area of the Administrative Service Management Office; the five offices on the left side of the first floor of the administrative building and the original factory service center on the left side of the compound are set as Xiqiao Street. The office area of the office is a civil service center; the rest retains the original layout. Arrange the original Shalang office to enter the staff quarters of the office area of the factory, and use the existing office and living rooms scientifically and rationally. The second is to rationally arrange meals in line with the principle of streamlining economy and satisfaction of cadres and workers.
2. Strengthen office equipment and vehicle management. First, do a good job in hydropower maintenance and office equipment management; second, reduce the office telephone number in the office area of the factory from the original 26 to 10; the third is to hand over the management committee to the four vehicles in the office area. Reasonable distribution, and the provisions for the use of vehicle management have been formulated, and the use of official vehicles is strictly enforced.
Strengthen the service for the people and do a good job in serving the people.
1. There are 4 staff members in Xiqiao Sub-district Service Center, all of whom are temporary hires and managed by the Social Development Bureau. The hall has an area of about 100m2 and 4 computers. It has achieved all-weather, barrier-free and convenient service of “one-stop office, one-stop service, one-time settlement, one whip management”. According to the needs of the people and the implementation opinions of the district committee on deepening the construction of the service system for the innovative social management system, the service center for the people is prominently serving the people, improving the functions of project completion and agency services, setting up party building services, civil affairs affairs, social security services, Economic services, comprehensive management and stability, five categories of windows, will be closely related to the people's production and life of agricultural integration, civil affairs, justice, land, planning, agricultural, labor insurance, comprehensive management, forestry, the Disabled Persons and other departments into the convenience service center, and earnestly fulfill The service promise of "how to do it easily".
2. The Xi'an Sub-district for the People's Service Center will set up the original service-oriented service center as the petition reception room, and serve as the comprehensive service window for the civil service center of Ximin Sub-district Office of the factory office area. In addition, the five offices on the left side of the first floor of the office building will be set up for social affairs management, economic development, party building group, agriculture, forestry, water and urban and rural planning and construction management for the people, as the Xiqiao Sub-district Office of the factory office area. Service Center.
As of September 30, the center has accumulated 847 pieces and completed 844 cases, with a settlement rate of 99.6% and a satisfaction rate of 100%.
Grasp the key tasks assigned by the district committee, the government and the management committee.
Actively approached the enterprise and made efforts to carry out investment promotion work. It has conducted many visits and dockings with the Xinmin Community Laobaihe Lixing Farm, Wagong Community, Kusaogou Kunming Linshan Seedling Planting Co., Ltd. At present, it is still in contact with the Laobaihe Lixing Farm in Xinmin Community. The seedling base project of the Kuitong Community Kunshan Linshan Seedling Planting Co., Ltd. has been transferred to the Economic Development and Investment Promotion Bureau. We will do a good job in the service selection of investment-oriented enterprises in the factory area.
Second, the experience gained and the main problems existing are the main problems existing in the civil service center: First, the system is not perfect. Second, due to the restrictions of the venue, some window staff are not the specific business department staff, and can not handle business in the center; in addition to the central task, the window staff also undertake part of the work of the unit and department, working time There is a phenomenon of "two-head running". Thirdly, Windows has handled a large number of social and urban management tasks. The workload of other departments is extremely small. As a result, the staff of the central offices of the Social Affairs Bureau have not been to the center. Bit, seriously restricting the operation of the work.
The main problems in other aspects: 1, the implementation of the duty system is not effective, often the phenomenon of off duty on duty. 2. Since the canteen does not provide hot water, it has entered the winter season, causing inconvenience to the duty personnel.
Third, the work plan for 2019 and the next five years will be based on the facilities of the Wuhua District Committee and the district government on the deepening of the social service system for the construction of the civil service system and the “star rating” of the township and town service center in Kunming. To manage the requirements of implementation opinions, we must resolutely put the best service environment, improve service quality, and improve service efficiency at the forefront, create a “five-star” service center for the people, and strive to create a sound economic and social development soft environment for the majority of enterprises and the people. .
1. Strengthen the centralized work mechanism. According to the needs, adjust and enrich the matters entering the center, improve the function configuration of the center; implement the power and responsibility of the window, and rationalize the relationship between the department and the window. Efforts to improve and strengthen the construction of community-based service stations.
2. Strengthen coordination and supervision and management. Further unblock the channels of supervision, accept the supervision of the society and the public by means of post supervision, listing, setting up a suggestion box, and making public complaints. It also supervises and inspects the authorization status of each window, the working attitude of the staff and the quality of service, and prepares the “Inspection Notice” and “Inspection Notice” to urge the Windows and Windows units to improve the efficiency and service quality.
3. Combine with reality, improve and improve the system of service system for the people; further improve the standard work system, work flow, simplify the service program, facilitate the service process, strengthen the service function, extend the service tentacles, broaden the service field, and integrate the various job functions of the street. The public provides more public services and public services.
4. Strengthen the construction of the window team. Strictly implement the window unit responsibility system, select excellent window personnel, and ensure that service matters are handled as required. Continue to strengthen work style construction activities, improve the overall quality of the center; reform the window personnel management mechanism and assessment methods, mobilize the enthusiasm of the center staff; adhere to the daily supervision system to improve public satisfaction.
5. Make every effort to build a four-level network for the people's service system, implement grid management, and be close to the people. The street is a first-level grid, the community is a second-level grid, the residents group is a three-level grid, and the party members are four. Grid line, to build a level one to the first level, one level to the first level, one level of service level, the center of the service, the service team in tandem four levels of full coverage network system.
6. Implement the “Record Director Reception Day” system, implement the Party Party Committee members and the leaders of the bureaus to enter the street service system for the people's service center every two weeks and contact the community leaders once a week to enter the community service system.
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