Hotel performance appraisal implementation plan

In XX, we will continue to implement the performance appraisal management method, that is, the hotel's assessment of various department managers and departments;

First, the hotel's assessment of the department

1. Operation or work indicators:

Business unit operating index 60 points: assess the completion of the hotel's monthly profit, the hotel's profit is 40 points, according to the growth rate plus or minus points, each increase in profits by 1% plus 1 point, each reduction of 1% minus 1 point, rounded to Such a push; completion rate 85% - 90% deduct 20 points, completion rate is less than 85% do not score; customer dimension 20 points: 1 agreement customer consumption and the same period accounted for 10 points: each increase of 1% plus 1 point, each reduction 1% minus 1 point; 2 New number of agreed customers: 1 point plus 1 point; 3ktv order number 5 points, base 30, for each additional 1 plus 1 point, each minus 1 minus 1 point; 4 The stored value card accounts for 5 points: the base number is 50,000, for each additional 10,000 plus 1 point, the reduction is 10,000 minus 1 point;

Business unit operating index of 50 points: the assessment department's profit completion in the current month, the profit of the month is 45 points, plus or minus points according to the growth rate: every 1% increase in profits plus 1 point, each reduction of 1% minus 1 point, rounding, and so on. The completion rate is 85%-90% deducted 20 points, the completion rate is less than 85% without scoring; the stored value card accounts for 5 points, the base is 30,000, for each additional 10,000 plus 1 point, the reduction is 10,000 minus 1 point, the base is not completed. Not scoring;

50 points of business department operating indicators, the assessment department's monthly profit completion, increase and decrease according to the growth rate: 1% increase in profits plus 1 point, each reduction of 1% minus 1 point, rounding, and so on; completion rate 85%-90 % deducted 20 points, the completion rate is less than 85% and no score;

Business unit operating index of 50 points: the assessment department's profit completion in the current month, the profit of the month is 45 points, plus or minus points according to the growth rate: every 1% increase in profits plus 1 point, each reduction of 1% minus 1 point, rounding, and so on. The completion rate is 85%-90% deducted 20 points, the completion rate is less than 85% without scoring; the stored value card accounts for 5 points, the base is 20,000, for each additional 10,000 plus 1 point, the base is not completed without scoring;

Business unit operating index of 50 points: the assessment department's profit completion in the current month, the profit of the month is 40 points, plus or minus points according to the growth rate: every 1% increase in profits plus 1 point, each reduction of 1% minus 1 point, rounding, and so on. The completion rate is 85%-90% deducted 20 points, the completion rate is less than 85% without scoring; the stored value card accounts for 5 points, the base is 30,000, for each additional 10,000 plus 1 point, the reduction is 10,000 minus 1 point, the base is not completed. Do not score; ktv bookings account for 5 points, base 20, for each additional 1 plus 1 point, reduce 1 minus 1 point;

After the kitchen: the cost control rate accounted for 25 points, controlled between 49% and 51%, scored 25 points, more than 51% did not score; the food and beverage department accounted for 25 points, the food and beverage department completed the month's profit, after the kitchen scored 25 points. According to the amount of completion plus or minus points, each increase of 1% plus 1 point, each reduction of 1% minus 1 point, rounded off, and so on; completion of 85% - 90% deduction of 10 points, the completion rate is less than 85% without scoring;

Non-business department operating index of 10 points, assess the completion of the hotel's monthly profit, the hotel operating profit per 1% plus 1 point, each reduction of 1% minus 1 point, rounded, and so on, up to 10 points;

General Department: 10 points for business indicators, 10 points for personnel recruitment; 10 points for correct payment of wages; 20 points for quality inspection reports for 4 times.

Finance Department: 10 points for business indicators, 10 points for the cost of employee meals in the second month; 2 points for the total inventory of the library and the second level of the department; 10 points for the cashier's cash, invoices, and securities for 4 times per month; 2 market price surveys 10 points.

Engineering Department: 10 points of operation index, 1 item of unfinished deduction for daily maintenance, up to 20 points; 10 points for maintenance of the project; to ensure the normal operation of equipment such as water and boilers in the whole store, and 5 points for the business to be deducted for abnormal reasons. Water, electricity, coal consumption and the same period accounted for 5 points, each 1% increase deducted 1 point, each reduction of 1% plus 1 point;

Purchasing Department: 10 points for business indicators, 5 points for daily purchases, 5 points for maximum unfinished, and 20 points for unsuccessful purchases; 5 points for unsuccessful purchases, up to 10 points. 5 points for return and exchange records; 5 points for purchase contract.

Guarantee all: 10 points for business indicators, 1 point for patrol points, 1 point for unpatrolled, 10 points for maximum scores; 10 points for security inspections for 10 times, 10 points for monitoring and inspections for 4 times, and points added for problems; departmental safety accidents 10 points, no points were found in the accident;

2, work plan

Business department: 10 points for hotel activities and training, 5 points for department staff training, and 10 points for marketing activities. Whether the plan is implemented and implemented is 50% each.

Business department: 10 points for hotel activities and training, 5 points for department staff training, 10 points for planning health, and 5 points for asset maintenance. Whether the plan is implemented and implemented is 50% each.

Business department: 10 points for hotel activities and training, 5 points for department staff training, 10 points for planning health, and 5 points for asset maintenance. Whether the plan is implemented and implemented is 50% each.

Business department: 10 points for hotel activities and training, 5 points for department staff training, 10 points for planning health, and 5 points for asset maintenance. Whether the plan is implemented and implemented is 50% each.

Business department: 10 points for hotel activities and training, 5 points for department staff training, 10 points for planning health, and 5 points for asset maintenance. Whether the plan is implemented and implemented is 50% each.

Non-business departments: 10 points for hotel activities and training, 5 points for departmental staff training, and 15 points for internal management. Whether the plan is implemented and implemented is 50% each.

Non-business department: 10 points for hotel activities and training, 5 points for departmental staff training, 10 points for internal management, and 5 points for asset maintenance;

Non-business department: 10 points for hotel activities and training, 5 points for planning health, 5 points for departmental staff training, and 10 points for asset maintenance;

Non-business department: 10 points for hotel activities and training, 10 points for departmental staff training, and 10 points for asset maintenance;

3, department management 20 points

Department management: According to the comprehensive quality inspection of the Ministry of Finance 4 times a month and the monthly inspection of the hotel, each item is deducted 1 point, 1 point is violated for violation of labor discipline, and 1 point is deducted once for each case. Up to 20 points, there is no penalty for hotel notifications and violations of hotel regulations.

4, punishment

Safety accidents and hidden dangers 30-100 points, economic losses of 500 yuan below 30 cents, 500-1000 yuan 50 points, 1,000 yuan or more 100 points.

The guest can effectively complain or inspect the problem 5-30 points, depending on the circumstances and impact penalty;

Second, the hotel's assessment of the manager

1. Departmental performance

70% of departmental performance: 70% of the total score of departmental performance appraisal;

2, personal performance

Individual performance of 30 points: 10 points for attendance, 10 points for work discipline, 5 points for employee turnover and compensation;

Attendance: Private leave: 1 deduction for 1 point, up to 10 points.

Employee turnover: The number of normal employees leaving the department in each month: the number of departments is less than 1 for 15 people, the number of departments is 15 to 30, the number is not more than 2, and the number of departments is 30 to 50. 1 person deducts 1 point, the expulsion of employees is calculated by number of people, deducting 2 points per person, up to 5 points;

Compensation: The department's monthly indemnity is not deducted below 100 yuan, 101 yuan -200 yuan deduction 1 point, 201 yuan -300 yuan deduction 2 points, 301 yuan -400 yuan deduction 3 points, 401 yuan -500 yuan deduction 4 points 5 points or more for 500 yuan or more, up to 5 points;

3, punishment

Responsibility for safety accidents: 30-100 points for punishment according to the above-mentioned department assessment criteria;

Effective complaints or inspector's responsibilities: 5-30 points according to the assessment criteria of the above-mentioned departments;

Third, hotel assessment methods

1. The daily assessment data is collected and summarized by the General Department;

2. The department shall report the completion of the work of the previous month to the General Department before the 28th of each month, and the unreported person shall not complete the calculation;

3. At the beginning of each month, it shall be assessed by the Ministry of General Affairs and published at the business analysis meeting;

4. If you have any objection, you can make a representation.

Fourth, performance pay distribution and distribution

1. Manager: Performance pay is distributed according to department and individual scores. The performance salary standard of the business department manager is 500 yuan. The monthly assessment is 60%, that is, 300 yuan. At the end of the year, 40% is 200 yuan. The monthly performance pay is 300*. Score%; non-business department manager performance salary standard is 200 yuan, monthly actual performance salary = 200* departmental assessment score%* personal assessment score%;

2. Managers below the manager level: Performance pay is distributed according to department and individual scores, performance salary standard is 100 yuan/month, monthly performance pay = 100* department assessment score%* personal assessment score%;

3. In addition to personnel performance, the business department managers and employees also participate in the reward and punishment distribution of financial operation indicators, which are subject to the financial management management responsibility letter issued by the financial department;

4. The hotel will issue monthly performance pay for departments, management personnel and employees according to the assessment results;

5. Employees are subject to greater or excused actions to cancel performance pay for the month.

V. Assessment requirements

Assessments at all levels must be based on data, insist on fairness and justice, do not engage in egalitarianism, and prohibit personal fraud.

6. This plan is explained by the Ministry of General Affairs and has been implemented since January XX.