Implementation plan of hospital administrative efficiency monitoring work in 2019

In order to implement the spirit of the mobilization meeting of the city's health system administrative efficiency monitoring work and the relevant archives requirements of the Health Bureau, we will further strengthen the efficiency building of our hospital, earnestly do a good job in safeguarding the health rights and interests of the general public, and formulate this implementation in light of the actual situation of the hospital. Program.

1. The guiding ideology adheres to the guidance of the important thinking of the "Three Represents" and the spirit of the Fourth Plenary Session of the 16th National Congress and the 16th Central Committee, and follows the "people-oriented, pragmatic, and honest" requirements, focusing on "patient-centered, to improve medical services." The theme of "quality", effectively solve some outstanding problems in medical work, and strive to build a team of cadres and workers who are united and hardworking, efficient and clean, and create first-class performance.
Second, the goal of the work is to "educate employees, change style, and strive to create first-class", closely contact the actual work of the hospital, and formulate measures and measures to improve service attitude, improve medical quality, innovate service processes, and optimize medical environment. The work on the theme of “taking patients as the center and improving the quality of medical services” has been further promoted and achieved greater results, so that the majority of patients can experience the actual effects of hospital efficiency construction.
Third, the main content to comprehensively promote the hospital according to law, strict regulation of medical service behavior. Deeply implement health care management laws, regulations and rules. First, strengthen the construction of the workforce, strengthen the legal publicity and education, improve the legal quality of employees, strictly implement the laws, regulations, rules, and medical care norms and routines of medical and health management, and practice according to law and conduct behaviors. The second is to further optimize the service process, simplify the service link, and disclose the charging items and standards to the public through electronic display, bulletin board, and price list. Promote transparency of service specifications and improve work efficiency. The third is to implement law enforcement supervision and law enforcement responsibility system, resolutely correct the violation of power enforcement or law enforcement, and have the right to be responsible, the right to use is subject to supervision, and the infringement must be investigated.
Strengthen medical quality management and provide quality and convenient services. In order to continuously meet the needs of the people at different levels of the hospital, we must strengthen our legal awareness and service awareness, further improve the medical quality supervision system, strengthen daily supervision, establish and improve the medical quality safety responsibility system and accountability system; Business training, guidance and assessment to improve the level of medical practice in accordance with the law; to adhere to the "people-oriented, quality-centered", continue to carry out "integrity services" activities to provide quality health care services for the people.
Deepen the openness of hospital affairs and improve the openness and transparency of medical services. Using the hospital website, electronic display screen, public display column, as well as wall newspaper, board newspaper, contact telephone and other forms to disclose the organization, leadership division, job responsibilities, service basis, work discipline, complaint channels and other contents of our hospital, to facilitate the people to do things Open the hospital's service content, price, single disease cost, expert introduction, community health service point, complaints report and other medical information, guide the people to choose medical treatment; speed up the construction of health information system in our hospital, and gradually establish preventive health care, medical care Information and administrative information integration information network; establish and improve the pre-examination and accountability system for public affairs, and promote the openness and transparency of medical information in our hospital.
Pay close attention to the education and training of the workforce and improve the overall quality of the cadres and workers. In combination with strengthening the party's advanced nature construction activities, the whole hospital has set off a new upsurge of in-depth study of the scientific development concept and the socialist concept of honor and disgrace. In-depth development of the concept of purpose, the concept of political achievements, the concept of reform, the concept of development, the concept of democracy, the education of the legal system, and the study and education throughout the effectiveness of construction. In accordance with the requirements of "armed the mind, guide practice, and promote work", we will actively carry out activities such as creating innovative leadership groups, learning-type party organizations, and learning hospitals, guiding them to become learning-oriented cadres, learning-oriented workers, and creating diligent learning. The atmosphere, establish a mechanism to encourage learning, establish the concept of lifelong learning, and enhance the sense of self-consciousness and urgency of cadres and workers. It is necessary to strengthen training, actively encourage on-the-job education, academic education, plan to arrange cadres and workers to participate in various short-term training, hold various kinds of knowledge lectures, expand their knowledge, broaden their horizons, and improve their work level; Use practice to create talents, use mechanisms to motivate talents, use systems to protect talents, and create an excellent environment in which outstanding talents stand out.
Adhere to the "people-oriented" and continuously improve the level of spiritual civilization construction in the industry. Through the implementation of various forms of spiritual civilization striving activities, the patient's informed consent and informed choice signature system will be further standardized, patient rights and interests will be safeguarded, doctor-patient communication will be strengthened, and doctor-patient disputes will be reduced.
Treating both the symptoms and the root causes to further strengthen the construction of the work style. In accordance with the spirit of the Fifth Plenary Session of the Central Commission for Discipline Inspection and the "Opinions of the Ministry of Health on Strengthening the Work Style Construction of the Health Industry", the rectification of the hot and difficult issues reflected by the people was carried out. In particular, in response to the large-scale incidents of unreasonable fees and excessive inspections, the authorities have further intensified investigations and investigations. They have found that they have been investigated and punished together, and they are responsible for the investigation of the parties and relevant leaders. The unhealthy trend in commercial bribery and medical services, especially those who accept "rebate" and "red envelopes", must be resolutely investigated and dealt with, and they will not be tolerated. The staff of the whole hospital must exercise their functions and powers in accordance with the statutory permission and procedures.
Fourth, safeguard measures Strengthen organizational leadership and establish a responsibility system for efficiency building. In order to do a good job in performance construction, a hospital effectiveness construction leading group was set up, which was mainly responsible for deploying the efficiency monitoring work of the whole hospital, analyzing and solving various problems encountered, and doing a good job in assessment and evaluation.
Performance Building Leading Group:
Team leader: **

Deputy head: **
Member: **
Strengthen the system construction and promote the comprehensive implementation of various tasks. We will formulate specific measures to optimize the health development environment, facilitate medical treatment, and solve practical difficulties for the people, and strictly implement the “first-inpatient responsibility system”, “service commitment system”, and “post responsibility system” to further transform service concepts and strengthen “patients”. First, the patient's first "service concept", improve the quality of medical services, facilitate patients to seek medical care, and establish a good image of our hospital.
Strengthen supervision and inspection. The hospital efficiency construction leading group regularly went to the department to check the implementation of the effectiveness building work, identify problems and solve them in time.
V. Method steps The administrative efficiency monitoring is mainly carried out by means of unit self-inspection, inspection group inspection and key spot check. Specifically divided into four stages:
The first stage: publicity, from August 1 to August 31

day. The main tasks are: first, formulate an implementation plan for efficiency construction work; second, convene a meeting to mobilize efficiency construction work, and deploy relevant work on efficiency monitoring; third, organize departments to study the relevant archives spirit of efficiency monitoring work in light of their actual conditions. Implement the self-examination and self-correcting work plan of our hospital. The work plan will be submitted to the Municipal Health Bureau office by August 10.
The second stage: self-examination and self-correction, from September 1 to September 20. It is necessary to carry out the "eight check and eight look" in accordance with the self-examination and self-correction work plan and the content and requirements of this performance monitoring. Namely: a check on the smooth situation of the decree, see whether the municipal party committee, the municipal government and the municipal health bureau, the hospital's major decisions, decrees have been implemented; second, check the administrative situation according to law, see whether you can comply with the administrative functions of the state laws and regulations, and earnestly perform Responsibilities for work; three check the internal management of the hospital, see whether the system construction, reward and punishment mechanism, incentive mechanism, supervision and control mechanism are complete; four investigations of the openness of the affairs of the hospital, to see whether the procedures, the basis of the work is open; five check the work style, see Whether there are "three chaos" and "four difficulties" phenomenon; six check service attitudes and service quality, see whether the commitments and time limits can be honored; seven check the integrity of the political situation, see whether there is food, take, card, And the use of power to seek private actions; eight checks the implementation of the "Administrative Licensing Law" to see whether to perform their duties in accordance with the statutory permissions and procedures, regulate the political behavior. Through self-examination, we found the factors affecting the hospital's efficiency construction, proposed rectification opinions, and wrote a self-examination written report. The contents include: self-checking and correcting the basic situation, measures and practices adopted to improve work efficiency, major problems affecting efficiency construction and improvement measures. Submit it to the Office of the Municipal Health Bureau before September 20.
The third stage: organization inspection, from September 20 to October 15. The inspection and inspection team of the Municipal Health Bureau will go deep into the relevant units to hear reports on self-examination and self-correction. Check the relevant information and submit a monitoring opinion.
The fourth stage: rectification and summarization, from October 15th to November 15th, the monitoring and inspection team of the Municipal Health Bureau will provide monitoring suggestions for the problems found in the inspection of our hospital and carry out the "eight check eight" findings in the hospital The factors of efficiency construction, formulate corrective measures, and write a summary of written work. On November 15th, the implementation of the rectification measures and work summary will be submitted to the Municipal Discipline Inspection Commission for law enforcement and supervision.
Sixth, the work requires strengthening leadership and careful organization. To effectively strengthen the leadership of this work, the main leaders must bear the overall responsibility for this work.
Highlight key points and focus on effectiveness. The work of carrying out administrative efficiency monitoring has many contents and lasts for a long time. We must combine the characteristics of our own functions and the actual work, contact the current hot interests of the people and the hot issues of concern, pay attention to the demonstration role of party members and cadres, and improve the quality of medical services. Start with a comprehensive self-examination and self-correction, dare to expose existing problems, conscientiously implement rectification, establish and improve various systems, plug loopholes in management, strengthen hospital management mechanisms, further standardize administrative behavior, improve administrative quality, and ensure administrative efficiency monitoring. The work has been effective.