CDC soft environment and work style construction work plan

In order to further strengthen the soft environment and institutional style of the Municipal CDC, according to the municipal party committee and the municipal government work department, this implementation plan is formulated in accordance with the requirements of the municipal soft environment construction and institutional style construction office and the municipal health bureau on soft environment and institutional style construction.

First, the guiding ideology

Guided by the spirit of the Third Plenary Session of the 17th National Congress of the Communist Party of China and the 17th National Congress of the Communist Party of China and the important thinking of the "Three Represents", we will implement the scientific concept of development, focus on the industry, and focus on the service target to achieve "four" Transforming and gradually realizing the institutionalization, standardization and long-term development of soft environment construction, providing inexhaustible motive force for building civilized, affluent and harmonious Manchuria, providing a strong environmental guarantee for the construction of the city's international trade tourism city and consolidating the national civilized city.

Second, the implementation content

Strengthen public opinion and create a good atmosphere. Taking various forms and grasping ideological education, through professional ethics education, civic moral education, and legal education, the central staff, especially leading cadres, have a new leap in understanding soft environment construction. The key point is to do a good job in the soft environment and construction of the service window department and its personnel, and continue to incorporate democratic assessment into the target management. The departments and personnel who have been democratically evaluated and eliminated will be disqualified from the various evaluations in the unit. The staff of the service window department will be further publicized, the supervision posts will be improved, and the supervision of public opinion will be strengthened.

Adhere to the administration according to law and standardize the work of disease prevention and control. Seriously study the national laws and regulations, grasp the strong key points and hot issues of the people, and through the sound system, in the process of conducting democratic appraisal, extensively solicit opinions and suggestions from the people, focus on solving difficulties, face ugly, ugly, difficult to do. And inefficiency, bureaucracy, deprivation of power, eating cards, power for personal gains, prevention of property during the process of receiving services, shopping, inspection, overcharging, etc. Continue to disclose all the fees and standards of our center, standards, publicity, and widely accept the supervision of the people.

Change work style and strengthen service awareness. Continue to adopt the system of listing and “first” and responsible for establishing a new image of “clean, efficient, high-quality, and civilized” in the CDC. Actively implement the "five-system" system, that is, the system of "transparency of affairs, open government affairs, service commitment system, supervision of complaints system, and public notice system". In various forms, the service program, the procedures, the charging standards, the charging basis, the time limit and results of the service, the content of the commitment, and the channels of consultation and complaints shall be publicly disclosed in the city. Implement a time-limited service system, insist on urgent matters, special events, as long as it is convenient for the service, it is beneficial to the people. It is necessary to focus on correcting the indifference of attitudes in the disease control services, the brutality of work, and the receipt of property and other unhealthy trends. Further improve the management system of assessment and reward and punishment of professional ethics and industry style. The satisfaction of the public is an important criterion for measuring the effectiveness of our work.

Strengthen supervision and inspection, and strictly investigate soft cases. To solve the problem of not being able to do so, there are no more problems, and the focus is on rectifying the government. It is necessary to fulfill the promised preferential policies, resolutely put an end to the stipulations, and there are no more problems to ensure the smooth flow of government orders.

Jianli Jianquan full accountability system. The results of the "civil judges" are used as a measure of the success or failure of the work of the Center. At the same time, they serve as the direction of our center's future work. We must strictly and closely investigate the direct and indirect joint responsibility for those who have problems with soft issues.

Third, the implementation steps

This year, the construction of the soft environment of our center began in April and ended in December 2009. It lasted for nine months and was carried out in three phases.

The first stage: learning to mobilize and unify the thought stage. The time is from April to May. First, do a good job of thinking. In combination with learning and practicing the scientific development concept, we will actively carry out the series of practical activities. Make full use of various media, adopt various effective forms, and publicize the fundamental purpose, far-reaching significance and key tasks of continuing to carry out in-depth development of the soft environment. The second is to strengthen public opinion propaganda. We will do a good job of mobilizing and mobilizing at all levels, so that the broad masses of cadres and workers will truly enter the mind and constantly form and maintain a strong public opinion atmosphere for building a soft environment. The third is to establish and improve the daily work system, in accordance with the “Measures for the Assessment of the Daily Work of Soft Environment and Institutional Work Style in Manzhouli City”, further refine the assessment content, quantify the assessment criteria, and continue to incorporate the soft environment construction work into the central party style and clean government construction and leading bodies and leading cadres. In the performance appraisal content.

The second stage: the implementation of the work, the consolidation and improvement stage. The time is from June to October. Continue to take self-examination and self-correction in the form of self-seeking, public promotion, and mutual help. There are two main tasks at this stage:

First, self-examination and self-correction. In accordance with the advanced nature education of party members, the "four requirements of the eight disciplines" and the construction of the party's style and clean government, we actively carry out self-examination and self-correction, mainly self-examination and self-correcting ideological style, work style, honesty and self-discipline, organizational discipline, and service quality. There are problems.

The second is to carry out special rectification. It is necessary to formulate specific rectification plans and improve them immediately in view of the problems existing in self-examination and self-correction and the opinions and suggestions solicited. In particular, it conducts follow-up inspections of issues that are strongly reflected by the people, and informs departments and personnel who have dealt with things, serious problems, and rectifications, and rectify them within a time limit.

The third is to introduce new measures to improve service quality. Broaden the transparency of the center's work, try to do things online, promote e-government, and open a leadership mailbox to improve the trust and satisfaction of the general public.

The fourth is to open up the road and strengthen social supervision. At least two supervisory symposia were held during the year. Take a variety of forms, at least two social questionnaires, no less than 100 each time, through the form of unannounced visits, extensively solicit opinions from the public, and carefully collect opinions and suggestions from the public.

The fifth is to take measures to improve and improve. After self-identifying problems and collecting social opinions and suggestions, formulate specific rectification plans and make every effort to rectify them.

The third stage: acceptance of the review, summary and acceptance stage. The time is from November to December this year. At this stage, the Central Soft Environment Office will organize a briefing on the construction of soft environment, comprehensively summarize the work in the past year, find the shortages, and plug the loopholes. Before the report is summarized, the central soft environment office will form an inspection team to carry out the work. Inspection and acceptance, if the outstanding problems raised by the service target and the public are not solved or are not implemented, it is necessary to re-do the course.

V. Specific measures

Increase publicity and create a good atmosphere of public opinion. Make full use of TV, radio, newspapers and other news media, open up column topics, conduct policy propaganda, business consultation, answer questions raised by the public, accept complaints from the people, register the complaints of the people, and promptly report to relevant departments to deal with them seriously. .

Strengthen social supervision. Through the establishment of e-mail, the establishment of supervision calls and the establishment of report boxes, we will further communicate with the general public, carry out face-to-face special democratic appraisal activities, issue a summary of solicitation opinions through symposiums, hire special supervisors to carry out special democratic appraisal activities, and solicit Comments and suggestions to find deficiencies in the work.

Quantify indicators and increase the intensity of daily assessment work. Refine the assessment content, quantitative assessment criteria, and incorporate the daily assessment of soft environment construction into the construction of the party's party style and clean government, and the performance evaluation of leading cadres and leading cadres.

It is combined with the city's creation of a national civilized city and a scientific outlook on learning and practice.

Further increase the investigation and punishment of "soft-related" cases. Take effective measures to seriously investigate and deal with soft cases and investigate a case to handle a case.

Six, work requirements

First, we must strengthen organizational leadership and establish a linkage mechanism. In accordance with the requirements of the "Comprehensive Plan for the Construction of Soft Environment and Institutional Work Style in the Whole City", according to the work arrangement of the Party Committee of the Health Bureau, combined with the actual situation of our center, the soft environment implementation plan will be formulated, and the responsibility will be transferred to the department, and each person will be grasped in the end and implemented in layers.

Second, we must strengthen institutional development and establish a sound supervision and control mechanism. It is necessary to further improve the daily assessment system and notification system of the Center, improve the efficiency evaluation system and the system of accountability for dereliction of duty, and report the results of daily assessments every quarter. Establish and improve the complaint acceptance mechanism, open administrative affairs, open functional responsibilities, work content, time limit for handling, charging standards, charging basis, and comprehensively accept public supervision.

Third, we must increase inspection efforts to ensure that the construction of soft environment is implemented. The central soft environment construction office should intensify efforts, improve measures, conscientiously carry out work, strengthen the inspection of soft environment, and make the inspection work institutionalized and regularized.

Seven, organizational leadership

In order to strengthen the leadership of the soft environment and the construction of the work style, the municipal CDC soft environment and the work style construction work leading group were established. The members are as follows:

Team leader: Wang Hongquan

Deputy Team Leader: Wang Zhanjun Zhang Chunyan

Members: Gao Zhenhai Xu Lei Li Jingwen

The leading group has an office, which is located in the central office. The director of the office: Wang Zhanjun.

City CDC Soft Environment and Office Work Style Construction Office Tel: 2811200, Contact: Wang Zhanjun.