Property Management Center "Quality Service Year" Excellence Program

According to the overall requirements of the “Resources Headquarters 2019 Work Focus” and the “Decision of the Property Management Center on Determining the Year of Property Quality Service in 2019”, combined with the actual situation, the “Quality Service Year” activity plan is now as follows:

I. Guiding ideology and overall requirements

With the guiding ideology of "liberating the mind, expanding opening up, rapidly improving quality, and rapidly occupying the market", adhering to development is the basic principle of the last word, fully implementing the scientific development concept, putting people first, strengthening management, improving service quality, boldly, actively and steadily Promote the reform and development of the center, achieve new development in the market, improve the level of management services, make new breakthroughs in economic benefits, make new changes in the center, and timely prepare for the westward advancement of the school. The normal operation of the work provides strong logistical support.

Second, the work objectives

Work closely around the center, strengthen routine management, focus on work effectiveness, focus on “focus on quality, deepen reform, and accelerate development”, and strive to: strengthen learning, improve service awareness; strengthen management, improve service levels; Improve service efficiency, make service work to be predictable and efficient, to ensure the smooth implementation of various service guarantees, and to achieve the "good service year" work objectives, for the health, stability, and Sustained development makes our due contribution.

Property Management Center 2010 Quality Service Annual Excellence Program

time

Activities

daily work

Responsible department

Audit results

March

The property management center office, various departments meeting publicity and mobilization, three boards for publicity and education, each department to develop a superior program and contact a property service object to implement excellence services, gain experience, and start a creative work.

1. To play the role of social supervision, and invite supervisors to inspect unannounced visits to the work of various departments of the Property Management Center and propose improvements to the problems. Promote and promote good practices.

2. Do 2 trainings a month.

3. Do 2 quality inspections every month.

4. The central office held a two-month experience exchange meeting of property service demonstration units to learn and promote the experience.

5. The implementation plan can be revised and improved during the implementation process.

April

Each department engages in 2 vocational trainings; engages a deputy manager or above to visit the social property community to study and study; dispatch personnel to the social property community for internships, apply what they have learned; issue quality service cards to facilitate the needs of the owners; the central office is held in February 1 experience exchange meeting of property service demonstration units, learning and promotion experience, hiring representatives of the owners to attend the meeting, identify the deficiencies, and promptly rectify and improve.

May

Engage in a post training and professional competition, comprehensively improve the professional skills and service level of property services; engage in a “convenience service”; engage in a customer satisfaction survey and establish a owners committee.

June

The “Quality Service Year” consultation activity was carried out to understand and solve the hot and difficult problems reflected by the teachers and students. The Center Office held the experience exchange meeting of the property service demonstration units in February, learning and promoting the experience, identifying the deficiencies and promptly rectifying and improving. Each department engages in quality service activities for difficult and weak links, which promotes a fundamental improvement in property conditions and guarantees quality in the long run.

July

Comprehensively check and consolidate the implementation of the excellent situation in this semester, and write a summary of the work of creating a superior property. The department has developed a plan for holiday safety, drought-resistant seedlings and holiday property services, and implemented them.

August

Comprehensively inspect and supervise and implement the “Property Program for Holiday Property Services” to ensure normal life for teachers and students during the summer vacation.

September

In combination with the construction of the new Jiangjin campus, we will conduct a discussion on property service innovation and improve the implementation of property service innovation training and property service innovation.

October

Conduct a major discussion on property technology innovation, and improve the implementation of property technology innovation training and property service technology.

November

Conduct a major discussion on property management innovation, and improve the implementation of property management innovation training and property management. Do a customer satisfaction survey.

December

Conduct a warm and harmonious property discussion and training, and do a good job in a warm and harmonious property. The management study first entered the list of property personnel in Jiangjin Campus.

January

Summarize the experience of quality service excellence throughout the year, evaluate it, form a file, and make it standardized and institutionalized.