Customer Service Department Quality Service Year of Excellence

I. Training work

Assist the property system to conduct quality and vocational training no less than twice a month.

2. Quality inspection and improvement work

The iso quality check is improved twice a month.

The Customer Service Department calls for customer feedback and improvements twice a month.

The customer service department conducts on-site inspections no less than twice a week.

3. Establish customer party case and master customer information

Initially establish a customer profile for the family area.

Initially establish the customer file of the first and second level units of the teaching area.

4. Do a good job with other communication and services with customers.

The family district board reported three issues.

Weekly open the “Logistics Service Suggestion Box” located in the farmer's market to handle customer opinions in a timely manner.

Warm reception, timely handling of customer help, repair and other information consultation.

Warm reception and timely handling customer complaints.

The customer will return to the customer within three days, and the complaints will be processed within three days. ,

V. Combine the “Property Management Center Quality Service Excellence Program”, fulfill the job responsibilities, and assist in the quality and service excellence and other technical management development work.