[Boutique] Year-end Summary Conference Speech

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Dear colleagues, Good morning!

This morning, we gathered together to hold the company's 2019 semi-annual work summary meeting. Here, on behalf of the company's board of directors, I would like to express my heartfelt gratitude and lofty to the departments, stores and individuals who have worked hard and achieved outstanding results in the first half of the year. The respect! Comrades have worked hard!

The first half of 2019 was the company's troubled autumn. Due to frequent changes in the company's senior management work, it once brought passiveness to the company's operation and management. The target achievement was also a little bit away from the target plan formulated at the beginning of the year. Recently, due to policy industry rectification. It also has a big impact on the company's profitability, and the old profit model of the company has encountered bottlenecks. Despite the many obstacles on the way forward, our xx people still struggled against the market, actively struggled and bravely competed, and achieved great results in the first half of the year. At the same time, many new problems and new models emerging under the new situation require everyone to sum up and discuss. There is a saying that is good: big development will have great difficulties, small development will face small difficulties, and only if there is no development, there will be difficulties. To be a regional industry leader, xx people resolutely reject life without passion and no challenge. We pursue the wonderful life, we must use wisdom and action to overcome all obstacles on the road ahead, and win the wind and the waves to reach the other side of success, so today this half The annual summary meeting is very timely and important. It is a reflection and summary of the future conference. I hope that after the meeting, everyone will fully study and implement the spirit of the meeting and lead the team to fully complete the goals and tasks formulated at the beginning of the year.

First, the first half of the summary

First of all, I take this opportunity to make a simple summary of the achievements and shortcomings of the first half of the year.

1. Just a few CEOs have made detailed reports on the company's operations in the first half of the year. It is not repeated here. It only shares a few simple data with you.

A. Direct store's annual mission and achievement

In the same period of the previous year, we worked hard to break through the monthly sales of 10,000. Last month, our monthly sales just broke through 10,000. This year, it has increased by 50% compared with the same period of last year and doubled compared with the same period of the previous year. This is a big one. The results show that the company's business scale is constantly expanding, and everyone's efforts can see the results.

Let's look at a set of data again:

B, January-June loss store situation

One of the districts, Hongxi and Xiangjiang Beishang stores had a relatively large pre-opening cost, but now they are not included in the loss store, and the actual loss is 34,000 yuan. The other 16 stores that lost money lost the company in the first 5 months. The profit is 297,000 yuan, indicating that the company has too many bad stores, which indicates that the company's store selection is not deep, the evaluation is unscientific, and the randomness is too great. In addition to the reasons for site selection, it also shows that the company's operations still lack core competitiveness, insufficient attention to loss-making stores, insufficient determination, few ways, and weak ability to turn losses. Many times, we are relying on the dock to eat. Only by truly making the right place and the people can we be stronger on the basis of biggerness. How to be strong is the problem that we must focus on in the second half of the year.

Of course, the results are the main ones. After all, development is an eternal theme. All departments and stores have made due contributions to the development of the company. Here, we must praise the high-quality stores with monthly sales of more than 100,000 yuan. The manager of a district that has turned losses, Xiangjiang Beishang, Wujialing Branch, Hongxi, Yixin, Gospel, Yiqiao, Xinhe Store, the above-mentioned stores have achieved profit for three consecutive months, and they must praise Shengx, pay x, Hu X, Ren x, Zhang x, Zhang x, Yin x represented the excellent store manager, without them leading the team to fight hard, let these stores sell more than 200,000 stores these months, the company's development must be difficult. At the same time, the door management, personnel, training and other departments also showed good working conditions and professional standards, and made achievements in the work. Since last month, the door management department and other department comrades and Liu Zong together with the regular patrol shop three times a week, found the store problem, listened to the voices of employees, formulated an optimization plan, solved practical problems, and established the basic management level of the store. The promotion has opened up a good start, hoping to continue; the comrades of the training department can stay away from the prosperous and enduring loneliness in the remote mountain villages to overcome the difficulties of mosquito bites, water shortage, heat and heat, and so on. Classes and 2 elite class students, this kind of hard work and hard work style is worth learning. After the appointment of Minister Yang of the Ministry of Human Resources, he will study hard and study the business, and work overtime according to the requirements of the general office. It has spent countless efforts and made major breakthroughs in re-establishing a scientific salary system and establishing a performance appraisal for all employees.

2. Inadequacies in the first half of the year

The work of the expansion line dragged the company's development legs:

The task of the development line in the first half of the year only completed one-fourth of the annual tasks, and most of the newly opened stores did not meet the assessment requirements. Although there are many reasons, the most important thing is that the market is not deep, the style is not solid, the business is unfamiliar, and the assessment goes through the field. I hope that Comrade Liu Zhi, who is in charge of the work of the line, will take the lead in grasping the style and business learning of the line and organizing the elite. Put the work into practice and catch up with the backward work in the second half of the year. At the same time, we must pay attention to negotiation skills when negotiating contracts. When signing relevant contracts, we must be rigorous and meticulous, seek truth from facts, and earnestly safeguard the interests of the company.

The work of the engineering logistics line cannot keep up with the requirements of the company's development situation:

The comrades of this line are very hard-working and have done a lot of work with hard work, but the results are often unsatisfactory. The main reason is that they cannot keep up with the times, do not learn new things and new technologies, and do things without planning and Predictive, accustomed to doing things according to experience, doing things according to preferences, lack of management and communication skills, can not plan the work of the line, resulting in headaches, pains and inefficiency. For example, vehicle management, air conditioning maintenance, signboard update, electronic screen production and image improvement of the store, etc., no work is not pushed away or left, never actively plan to advance step by step, work is always in a passive position. I think that several comrades on the line will strengthen their business learning and communication while maintaining their hard work style, carefully plan the work of the department, strengthen the planning and the initiative to serve the store, and improve the work of the department. Not a very difficult thing.

Second, the work plan for the second half of the year

Just now, Mr. Liu made a unified plan for the work in the second half of the year, and re-decomposed the tasks for the second half of the year. There are targets and measures to be practical and feasible. I agree that according to the performance tasks assigned by Liu, the store managers must lead the team to ensure the protection. Upon completion, all departments should make every effort to provide good service and guidance for the store's performance, and I will add a few comments on the work in the second half of the year.

1. Strengthen basic management to enhance the ability of gathering guests

Everyone knows that doing retail chain implementation at the store level to talk about services and commodities is two eternal themes, so let me talk about my views on service. I think it is necessary to do at least two aspects of service. Work: First of all, create a comfortable and trustworthy shopping environment for customers, and let customers enjoy a caring and value-for-money shopping process. Of course, the tracking of service effects and the enhancement of service added value are also our goal. Therefore, we must have a big improvement in the software and hardware of the company. In the next half year, we should take the image of the store and the quality of employee service as a major event. .

And enhance the image of the store

The store image belongs to the visual identity in the corporate identity system. Enterprises can realize visual recognition through store image VI design, identify the sense of belonging and belonging to employees, strengthen corporate cohesion, establish the overall image of the enterprise, integrate resources, and effectively convey the information of the enterprise to the customer group through visual The code symbol constantly strengthens the consciousness of the customer group and thus gains the purpose of identification.

The image of the store is related to the overall feeling of the company and the customer, which is equivalent to a face of the company. For this reason, the company has made a re-adjustment and optimization of the image system of the store. After the renovation of the new store, the construction drawings must be made first. From design to materials, it must be humanized and environmentally friendly, such as signs, decoration materials, shelves, etc. To be durable and environmentally friendly, the Engineering Logistics Department must strictly control this work, contact the fixed material suppliers, and sign the supply contract. At the beginning of the renovation, we must consider the convenience of hanging banners and hanging flags for the store, as well as the lockers of the employees, the rest area of ​​the customers, the lighting configuration of the goods piles, the power plugs of the checkout counter, etc. The store will have the dormitory together in place.

A. List the commonly used materials, choose suppliers with good quality to negotiate and guarantee the quality.

B. Revise the supply and sales contract to ensure continuous supply of the same price and directly settle the bill with the company.

C, unified store decoration standards.

D. Gradually replace the faded and old signs.

Improve service quality

After the decoration has established a good first impression, the key to the daily basic management is to make the customer's deeper recognition. It's hard to imagine a store with spider webs, debris on the ground, dust on the goods, untidy workmanship, and messy merchandise display that can make customers feel trustworthy. Store managers should be hygienic, display, dress, employees' words and deeds, etc. If things that seem small are taken as big things, we must correct the bad habits of random work according to the standardized operation process, cultivate the professional style of the employees, and let the customers always feel that we put the customers first, from entering the store. Smiles, greetings, and a cup of welcoming tea, as well as pharmaceutical services in the consumption process, reflect the sincerity and enthusiasm of our employees, and let employees form habits and stick to them. Led by the operation department, the training department is responsible for implementing the training and combining with the assessment of the Ministry of Human Resources. It will use three months to promote the practice of service standards and form a habit. There is no trivial matter in management, the embankment of a thousand miles is destroyed in the ant hole, the basic management is well done, and the brand image is coming up.

Of course, we must grasp the quality of our services while grasping the basic management. All we do is to maximize the interests of our customers. This requires us to have a solid professional foundation, so that customers can buy with confidence and no commercial fraud. Have quality assurance, happy and healthy after use, to know that customer promotion is more effective than any advertisement. Mr. Liu intends to compile a professional service textbook for the store. This is a good project for the benefit of the enterprise and the great project for improving the service quality. I hope this book will come out quickly and hope that the whole company will form a strong learning atmosphere.

2. Improve the profit model of the commodity system

Everyone knows that this time the industry rectification has had a big impact on us. Our profit is based on the manufacturer's rebate. This is a deformed profit model that is not far away. We have to make a determination to change it. First of all, we must broaden the channels for the purchase of goods, and we must go out and establish a nationwide procurement platform. In the second half of the year, the company will introduce a senior procurement professional manager, and will go to the large-scale drug distribution center in the country to study and study, and establish extensive cooperative relations with it.

As soon as possible, sort out the commodities, change the unreasonable commodity structure, and ensure as much as possible that each commodity has a reasonable commodity structure such as branded goods, supplementary goods, and leading goods, and each product has quality assurance and Higher cost performance.

3. Improve the living and working conditions of employees and cultivate employee growth and progress as the cornerstone of the company's development.

Improve employees' working and living conditions

In order for employees to have a sense of belonging and security to the company, they must first solve the problem of employee accommodation. As the saying goes, "The soldiers and horses have not moved the grain first," only employees have no worries, they can fully work, can truly love the company, rely on the company and trust, the company as their own home, but also ease the loss of employees. pressure. This work has been handed over to the Ministry of Human Resources. It is hoped that Minister Yang will unscrupulously urge the Engineering Logistics Department to complete the renovation of the dormitory within the stipulated time according to the company's standards. The Ministry of Human Resources and Management will strictly implement the effective management according to the dormitory management system.

A. Formulate staff dormitory standards, such as TV and kitchen supplies, to improve the existing dormitory conditions.

B. Stores without dormitories, renting houses in units of districts, and configuring them according to the standards of the dormitories to solve the worries of employees.

C. In the future, if you open a new store, you must also renovate the staff quarters.

The above work is required to be completed in 2 months.

Pay attention to the growth and progress of employees

The Ministry of Human Resources has established a talent pool, which has a description of each employee's needs, knowing how to use it, and putting the right people in the right positions. At the same time, we must listen to the voices of employees, reflect the requirements of employees, and consider and solve the actual difficulties of employees as much as possible during the work arrangement, so that the Ministry of Human Resources becomes the intimate person of employees and makes the company a strong backing for employees.

The training part-level organization of employee learning and training, to protect the right of employees to learn and receive education, according to the actual needs of the work to establish a corresponding subject learning, test questions library, encourage employees to participate in the study and exams, give employees a certain reward each month through the test In order to motivate employees. It is the sacred mission and responsibility of the company to make every employee a useful person in society.

4. Establish a performance evaluation system for all employees

The work report at the beginning of the year I elaborated on the importance and urgency of improving the work standard process of each department and establishing the performance appraisal system. It is not repeated here. The board of directors has only one requirement. The company must implement the performance appraisal of all employees in the second half of the year. Now, Minister Yang is working on a plan. If he feels that the inner brain is not enough, he will hire the outside brain and spend some money. After the program comes out, he will voluntarily implement it from top to bottom. The performance appraisal is based on the result of the hero. When starting to implement, it may cause some people to complain or even misunderstand. However, no matter how much resistance, it must be implemented unswervingly. Only in this way can we gradually improve our ability level and professional cultivation, and then we can exchange it. The efficient operation and prosperity of the enterprise. In the enterprise, the company realizes that "the person who wants to do things can do things, the stage that wants to do things can't do things, the next step of learning, the one who doesn't want to do things, can't do things automatically," realizes the simultaneous development of individuals and enterprises.

Comrades, peace, development, and win-win are the main themes of today's society. The industry is in a very period of great change, great development, and big reshuffle. We must seize opportunities, concentrate on our efforts, go all out, and be brave in competition. Actively explore and accept challenges and strive to be the strong players in the industry. Since the high-rise buildings are on the ground, the grand blueprints are all depicted by the realization of a small goal. Our company now has an excellent team, a good employment mechanism and management system. I believe that as long as everyone is united and down-to-earth, We will work hard and always take the interests of our customers as our core interests and the driving force for progress. We will achieve every year's goals step by step. We will have a brighter tomorrow.

July 6, 2019

Part 2: Year-end Summary Conference Speech

Dear leaders, dear colleagues,

Good evening, everybody:

Today is a day of resigning the old and welcoming new people. We are all happy. Everyone in our company will reunite on this day every year. This kind of year-end conference will make our hearts closer together. Today, I am very excited, because I can stand here and speak, I feel very honored, as a winner of a good employee, I am very proud. Here, on behalf of all the outstanding employees, I would like to express my gratitude to all of you, thank you for your kind support and thank you for your support.

I have been in the company for x years. In the past few years, I have clearly felt the development of the unit and I have felt my own growth. I remember that when I first entered the company, I was still a ignorant little girl. I have no experience. Over the past few years, thanks to the careful education of the leaders, thanks to the support and help of my colleagues, I have gained a lot of experience. My life is growing, my mind is getting richer, and my life is getting more and more colorful.

This year, I can get excellent employees. First of all, I think this honor belongs to everyone. The achievements and growth of my leadership and the help of my colleagues and the help of my colleagues are not based on the "Database". Here, I am sincere. Thank you, thank you for giving me the opportunity to find employment and performance. Thank you for your leadership and thank you for your encouragement and support. Thank you.

Secondly, I believe that these achievements have a close relationship with the company's environment. In our unit, there are a group of dedicated employees, and the quality of the employees is very strong. Our company's corporate culture is increasingly encouraging. We, our office equipment is more and more advanced, and the office environment is more and more comfortable. In this kind of work environment, our business is becoming more and more sophisticated, our technology is more and more professional, I am very proud of it, I am passionate about working in such an environment, I am willing to take each of my The energy is dedicated to my favorite job.

2019 is about to pass, 2019 is coming, I will not be complacent in the past achievements. In the future work, I will make persistent efforts, brains, legs, and diligence, complete the tasks assigned by the company, and do my duty. Responsible! At the same time, learn from the old employees in the company, learn their good quality and skilled work business! I believe that I will try my best to achieve better results, I believe, with the concerted efforts of all of our units Tomorrow will be getting better and better.

Finally, I still want to thank, thank the company, thank the leaders, thank the colleagues, and wish you good health and good luck in the new year!

thank you all!

Part 3: Year-end Summary Conference Speech

Dear leaders, distinguished colleagues, everyone:

At the pace of the times, accompanied by the melody of spring, we have ushered in a golden year of joy and blessings. On the occasion of the resignation of the old and new, I would like to express my gratitude to all the staff present at the conference service department. Sincere gratitude, at the same time, I would like to thank you all in the early years and wish you all the best in the new year:

I am an ordinary foreign teacher in the conference service department. My name is Wang Jun. I think everyone is familiar and unfamiliar to me. I am familiar with the name, and the stranger is the person. Yes, our 6 employees in the external training department will work 28 days a month. The longest time has not been returned to the home for more than 80 consecutive days. We have been traveling around for many years, and we often travel with each other. In addition to trains and other means of transportation, it is to face a variety of hotels and students from all walks of life. The tedious work, the hard work of the journey and the monotony of life often make us exhausted. It is this kind of busyness and pressure that makes us not have the lazy and slack, but also has no time to enjoy the joy of life, sometimes leisure. Inevitably, some thoughts fluctuate, but I think that I shoulder the hope of leadership and the trust of my colleagues. Although my life and work are tired, I am happy, tired and happy, and thus exercise each of us alone. Let's go and leave, let's talk about the soul and courage.

In the past year, our company's business is relatively busy, and we hold the most training courses of various types. It is also a happy year for our overseas training work to achieve breakthrough progress. Under the correct command of the company's board of directors for one year, Under the leadership of our department manager, with the strong support of the brother departments, and with our own subjective efforts, we have successfully completed various tasks. According to preliminary statistics, each foreigner’s working time is about 300 days. More than 20 provinces and more than 30 cities across the country are responsible for organizing more than 200 training courses and receiving more than 20,000 students, of which the conference pass rate is over 95%, and the success rate of conferences is over 90%. There is a big section to improve.

In order to keep the conference work closely with the company's pace and withstand the baptism of the market economy competition mechanism, the XX Conference Service Department has formulated the work objectives of “management order, service standardization, brand creation, and efficiency improvement”. Work together, forge ahead, actively seek new profit growth points, carry out all kinds of work in all directions, take "open source and reduce expenditure, reduce costs, improve efficiency" as the main work goal, and focus on "improving management, people-oriented, steady development" working direction. We will align the internal and external services, the above-mentioned services and the corresponding services, and strive to create first-class service standards for the company, the organizers, and the participants.

A sweat, a harvest, the staff of the conference service department is also accumulating profits and customer satisfaction, while we have achieved certain results in the work of XX, but the work in XX years can not be relaxed. We believe that under the correct leadership of the company's leaders at all levels, we will write a new chapter in the work of XX.