2012 Winter Holiday Supermarket Social Practice Report

I. Internship purpose

Try to taste business and increase your experience. Because I am a liberal arts student, I need more experience and more experience. After all, when I am in school, there are very few opportunities to get in touch with the society. I have such a holiday during the winter vacation and do a good job.

Second, internship time: 2010-1-15—2010-2-5

Third, internship location: Ye Qing supermarket

IV. Internship units and departments: Food Department

V. Internship content

The winter vacation has passed in a blink of an eye. In this short period of more than a month, I have experienced a lot and feel very deep. Through this social practice of winter vacation, I have experienced from the heart to the joy and glory of labor.

My mother is a salesperson at Yeqing Supermarket in the town. Since my school had an early holiday, I intended to participate in some social practice related to my profession. I can see the busy figure of my parents. I thought that the Spring Festival is coming, and I am not busy at that time. So I decided to help my parents share some of them and started a temporary salesman.

Due to school reasons, I don't often stay at home, and I don't know much about the price of the goods, so I have to accept my mother's training. A few days later, the price of the goods has been known. But after a few days of practice, I found that I still lacked in talking and receiving customers. It was also shopping. My mom was selling at a high price, but I couldn’t. Through practice I summed up a few points:

First, service attitude is crucial.

As a service industry, it is necessary for customers to be a good service attitude of God. In order to obtain more profits, sales must be increased. This requires us to think what our customers think, to be anxious to customers, to improve the quality of service, to be polite and civilized, to be warm and thoughtful, and to satisfy customers' requirements as much as possible.

Second, innovation injects new vitality.

Innovation is a popular term, and business also needs innovation. Different products are offered according to different levels of consumers. Last year, the supermarket's merchandise was much less than this year, but this year it launched mutton, shrimp, and fish. These new year's goods were not available last year. Now that the standard of living has improved and the level of consumption will increase, so this year we must prepare for the new year's goods, the grades should be higher, we must not stay in the past, and the thoughts must follow the times.

Third, integrity is the foundation of success.

This year's supermarket couplet is, Shanglian: Your presence is my greatest honor. Downlink: Your satisfaction is my greatest wish. Horizontal batch: integrity-based. Chengxin is undoubtedly the foundation of survival for business people. If there is no honesty, it will be sooner or later. Integrity, my understanding is that people must be honest and sincere in order to get a good reputation. I think that my mother is such a person. She is a steady person, she is serious and sincere, and she is very considerate, so she is very popular. I think this is the most important point for success as a salesperson.

Fourth, strictly abide by the rules of the supermarket.

As the saying goes: state-owned national law, the family has family rules. Naturally, there is a corresponding regulation as a unit. The supermarket has a lot of regulations, such as: can not be a post, can not chat, can not carry the phone on the body and so on. The so-called can not be a post, that is, you can not leave your position without authorization.

Each of our salespeople has their own position - belonging to each shelf. For example, if I am on the food side, I can't just go to the department store. People in the department store can't just walk to our food side. The food side is relatively large and is divided into three parts: beverages and freezers, biscuits, and snack foods.

Why can't you just arbitrarily collude? In fact, this is the case: in our town, customers are not as high-quality as the citizens of big cities, and customers often steal things. If we leave our position casually, then there is no one to look at the shelves here, and things are easy to lose!

Similarly, "can't talk" is similar to this reason. If the country's department store staff has nothing to do while chatting, then no one looks at the goods, and there are fewer things and losses! Also, "I can't bring my mobile phone to my body." This rule seems to be strict. In fact, there are reasons for this. In the past, the colleagues in the supermarket went to work to send messages to each other, did not work seriously, no one looked at the goods. So, the manager later stipulated: You can't bring your phone with you!

You can bring your phone to work, but put it in the office. For this regulation, everyone still understands very well. After all, there is a way to go to work, and the supermarket's revenue has a lot to do with its own income. Of course, there are still many regulations, such as: you can't smoke at work, you can't sit down, and so on. I can basically consciously abide by all the regulations. I think these are the most basic and of course they must be observed.

Fifth, if you don't have the goods, you need to find something to do.

The so-called "loading" is what we often say, saying that the popular point is "replenishment." The goods on the shelves were bought by the customers, and the shelves are not empty? Still not selling things? This is not the case, you have to take the same product from the warehouse to make up the original position. If there are a lot of customers in the supermarket, you can't just look at the replenishment, you have to look at it. Of course, not every time there is goods on the goods. Sometimes, the goods on the shelves are all filled, isn't there nothing to do? Just standing in one place and looking at the shelves in a daze, or hanging back and forth?

Of course not! If there are no customers, there is no need to make up the goods, walk around in the aisle, it is not so good to be seen by the manager, I feel that I have nothing to do, in the mixed time! After all, it is the owner of a private enterprise, and will not raise some idlers. The boss hires you because you want to create wealth for him, not for you.

So, I should find something to do: wipe the shelf. After the shelf is not wiped for a while, there will be some dust. The customer sees the dusty product. It feels like this product is long and old, and naturally it will not be bought.

This not only gives the customer a bad image, but the goods can't be sold. No one wants our things to sell. In fact, there is another advantage to wipe the shelf: you can sit down! This is very good, can't sit down in the supermarket, who can stand for so long? Therefore, when there are no customers and there is no charge, you can wipe the shelves.

Sixth, clear the goods and make one product.

After cleaning up, it will be input into the shelf label. Here, the bar code is scanned with the rf gun. Of course, it will not be copied by hand, so the efficiency is low. After all the bar codes have been entered into the shelf number, the tags will be printed out, and then the tags will be placed and the tags will be placed. In this way, when the store needs to replenish, we can find the item number of the product through the barcode, and then we know the shelf where the product is located.

The item number mentioned here is actually in the label. We generally do not need to check it again. When the store needs to replenish, we must print the application for replenishment report to us, we will stock the goods as needed. It is unavoidable that the goods are damaged or stolen on the first day, so we will report the damaged or stolen goods with only barcodes, and these goods must not be returned. After learning to report the damage, the old staff taught me how to return, what information is needed and how to do the return and print the refund.

As for the chargeback, we need to know its item number, because it is necessary to enter the item number instead of the barcode. Therefore, if we want to know the item number of the product more quickly, we should directly scan the product barcode through the rf gun, and also record its subcode, because sometimes the item number is the same but the barcode is different. The sub-code shows its effect.

After making a refund, I will write down the automatically generated refundable number and return amount, which will be used when printing the returned order. There is also an inventory, although this is not our main job, but it still needs to be re-displayed, the inventory is to get the exact inventory data, so that the ordering department can do the ordering work.

Through more than a month of practice, I have grown my knowledge, and I have learned a lot about how to behave. It also makes me more aware of my shortcomings and shortcomings. Therefore, I must strictly demand myself and improve myself in my future study and life. The quality, hard work to learn their professional skills, return to parents in the future, return all who care about me.