Communication industry competition report

Dear leaders, judges, colleagues, everyone!
First of all, I feel very honored that I can work in a fast-paced, high-efficiency, dynamic and dynamic enterprise like a mobile communication company. Secondly, I would like to thank the provincial company leaders for taking the competitive employment mechanism to give me this time. The opportunity to show. I cherish this competitive opportunity very much. Regardless of the results of the competition, I think that the whole process of participating in the competition is of great significance in itself, and I hope that through this competitive exercise, my work ability and overall quality will be further improved.

Natural resume and work situation:

My name is XXX. I am 32 years old. I am a member of the Communist Party of China. I am currently the director of the company's comprehensive department. I graduated from the Department of Posts and Telecommunications in July 1996 with a major in communication power supply. He has served as a line member and a flight attendant at the XXX Post and Telecommunications Bureau and the XXX Post and Telecommunications Bureau. After the division in 1999, he worked as an advertising manager in the mobile communication branch Industrial Company. In June 2001, he was transferred to the General Department of the XXX Mobile Communications Branch. Deputy Director, appointed as Director of the Department of General Affairs in April 2003. During his work, he also took part in self-study exams and correspondence in his spare time. He successfully completed college and communication undergraduate courses in computer communication at Jilin University, and is currently pursuing a master's degree in engineering at Harbin University of Science and Technology.

During his tenure at the Ministry of Comprehensive Affairs, he worked hard and strictly managed. He has done a lot of basic work in the whole chapter and has been rated as an advanced worker for many times. He has organized a staff congress and work conference for five consecutive years from 2002 to 2006, and is responsible for organizing Drafting conference files; assisting company leaders in communicating and coordinating internal and external relations, successfully completing various procedures for restructuring and listing in 2004; for many years, there were no major accidents in logistics management, vehicle and safety management. In 2004-2006, the company won the honorary title of provincial-level contract and trustworthy enterprise for three consecutive years. In 2005, the company was awarded the provincial level file management work model unit, and the individual was rated as a provincial-level archives work.

The first ~ Fan Wen network to organize the article ...

My competitive advantage and weakness:

My advantage: First, it has a good age advantage. I am 33 years old, energetic, in the golden stage of life, and have a high efficiency of work, and I can fully contribute to my work. I dare to innovate, be sharp-minded, and have strong plasticity. Be good at accepting new things, adapt to the new environment, and be bold in thinking about management methods and reform plans based on actual conditions.

Second, it has a strong ability to work. In daily life and work, I often work in the front line and constantly develop my own work ability. Since I was the director of the office, I have tried my best to make my own work in the office of decision-making, daily service, communication and coordination, and information transfer. Achievements. After years of study and exercise, my writing ability, organizational coordination ability, judgment and analysis ability, and leadership deployment ability have been greatly improved.

Third, it has a high personal quality. I have a strong professionalism, work conscientiously and responsibly, and have a strict organizational discipline and good quality of hard work and hard work. I believe in the principle of honesty and decent people, insist on unity and not stand alone, respect the authority but not arrogant, know how to seek the opinions of others in time, and work together to create a cohesive and vital battle team.

Fourth, it has rich practical work experience. After graduating in 1999, he has worked in line engineering maintenance, communication power maintenance, network base station maintenance management, advertising promotion, planning management, etc. For many years, the comprehensive department work has cultivated my strong communication and coordination ability and rich coordination. External relationship experience.

Fifth, it has certain integrated affairs management and secretarial management capabilities. With many years of comprehensive management experience and comprehensive writing skills, he has accumulated a wealth of management knowledge, and can successfully complete survey reports, empirical materials, work summary and writing tasks of various official documents.

My weakness: First, the academic qualifications are low, and graduated from secondary school. However, since I joined the work, I have never forgotten to study, diligently study, think hard, and study more, constantly enriching myself and improving myself. He is currently pursuing a master's degree in on-the-job engineering at Harbin University of Science and Technology.

Second, doing things is not decisive. Due to years of management work and external communication and coordination, the style of work is too rigorous, sometimes considering things are too complicated, too many aspects of thinking, often based on past experience, fear of flaws, a little forward-looking, lack of resolute style.

Third, the market experience is weak. It was only 99 years that I did advertising management and planning in industrial companies. Later, I have been engaged in management work. Although I have accumulated some market theory and experience in communication and coordination, I lack market experience.

Know the positions you have hired:

The assistant to the general manager is both a manager and an executive. Should shoulder the important mission of uploading and releasing, not only to assist the general manager of the branch company to reasonably formulate the work plan and plan of the branch according to the overall planning and target tasks of the provincial company, but also to fully mobilize the enthusiasm of the cadres and employees, and carry forward the team spirit. To guide the effective implementation of the work programme. It is necessary not only to assist the general manager to coordinate internal and external relations, but also to create a good operating environment for enterprise development. It is also necessary to go deep into the grassroots level, investigate and research, and work with employees to understand the opinions and suggestions of employees in a timely manner, and accurately and timely feedback employees to the general manager. The voice.

The assistant to the general manager should stand at the height of the corporate strategy, and take the interests of the company, the leadership for the worry and the service for the employees as the starting point and the foothold of the work. We will take into account the three functions of “participation in government affairs”, “management affairs” and “doing good service”, and make reasonable arrangements. We must conduct research around the market, coordinate around leadership, service around customers, and decision-making around information. In addition to strong business management, decision analysis and other capabilities, the assistant general manager should also master certain basic knowledge of text synthesis and strong communication and coordination skills, which means that it should have comprehensive qualities in many aspects.

Work concept:

Based on the above work practices and experience, I am full of confidence in the position of Assistant General Manager of the participating cities today. Let me state my understanding of the group's customers and work ideas:

Group customers occupy an extremely important position on our customer list – not only because it can bring considerable performance contribution, but also to improve the stickiness and income of individual customers, and help to cultivate customers' consumption habits. Through the Group V network, it is also very good to ensure that individual customers in the network will not be easily lost. At the same time, maintaining the group customers is also beneficial to effectively promote the newly developed personal business and group business, and improve personal ARPU and group income. .

First, while developing and expanding the group's customer market, we should pay more attention to the maintenance of the group's customers, and should increase the service and process management of the group's customers.

The second is to further refine the classification of group account managers. A suitable account manager grading system should be established, including work grading, salary grading, assessment grading, and training grading. Let the best account managers be responsible for the most important group customers and get the best material rewards. Let the new account manager have the goal of career development and have a smooth upward channel. Establish a scientific account manager rating and assessment system to achieve the principle of matching the ability of the account manager with the position, performance and compensation.
The third is to further refine the classification of group customers. The Group's customer categories should be re-adjusted according to the scale, industry, contribution and other factors of different group customers, and the service methods and service contents should be designed according to the demand characteristics and importance of Group A, B and C group customers.
The fourth is to divert services through existing service channels. At present, with the rapid development of enterprises, the number of group customers is increasing. In addition to using customer managers as the main channel of service and marketing to directly face group customers, we should consider more extensive and flexible use of stores, call centers and cooperation. Various service channels, such as partners, create a comprehensive and three-dimensional service system for the Group's customers, and at the same time reduce the pressure on the work of the account managers. This is in the face of a large number of C-class group customers with low value and single demand. This is especially important.
This time, if I can compete successfully, I will not only regard it as an endorsement of past work, but also use it as a whistle to help me sail. I will not disgrace my mission and go all out to firmly grasp the words "fast, deep and real", namely:

Enter the role to be "fast". I want to change roles as soon as possible, update concepts, adjust my mindset and work style, form synergy with company leaders, treat problems with a new vision, solve problems, and make my own actions from the company's strategy, from the company. The interests start from the interests of the employees.

Learning knowledge should be "deep". I will do a good job with a strong sense of urgency and responsibility. I sincerely take the people around me as my teachers, use the Internet as a teacher, self-pressurize, study hard, connect with reality, be good at summing up, and must integrate business knowledge and be open-minded. Picking up work experience and transforming it into your actual work ability as soon as possible.

The basic work must be "real". The main starting point of the assistant general manager starts from the market, and the final destination is also settled in the market. For this reason, I will report the attitude of seeking truth and being pragmatic and enterprising, and go deep into the market, close to the users, collect and organize the first-hand useful materials. Provide a factual basis for the general manager's scientific decision-making.

If this competition fails, I will not be discouraged, indicating that I have a certain distance from the company's request for me. This will prompt me to work hard in the future work, study hard, work diligently, and continue to work for the company. Development has been added.

Finally, what I am going to say is:

Youth is passionate because of ideals, and life is embarrassed by persistence.

thank you all!