Mobile company competitive report

Dear leaders, dear examiners: Hello everyone!
First of all, I would like to thank the leaders for giving me this opportunity to stand here for a competitive speech. I believe this competition will be a big turning point in my future life. My name is..., college degree, .... graduated from the Chinese major, and was honored to join in October 2005.... Mobile branch, as the temporary head of the regional center. Under the correct leadership of the superiors, we set up a .... mobile store, promoted business 20, successfully completed the anti-robbing and other work. During the past six months of work, I have been deeply impressed by the advanced hardware facilities, perfect market service, sincere service concept, harmonious humanistic atmosphere, profound corporate culture and broad personal development space of the mobile company. Shocking my heart, I firmly believe that the choice of China Mobile is the choice of life development opportunities.

The position I participated in today's competition is ..... Mobile Branch.... Regional Center Director. This position shoulders four major responsibilities: sales, service, information gathering, social marketing and management. The core is service, and the foundation is management.

As one of the world's top 500 companies, China Mobile Communications Corporation, how to adapt to the laws of the market economy, has gained a firm foothold in the increasingly fierce market competition. From the practical point of view, I believe that only market-oriented, customer-centric, and network-based, comprehensively improve the service level of mobile communications. Based on service for survival, based on innovation and development, based on brand expansion market, based on management to increase efficiency, and strive to create outstanding mobile communication brands in a short period of time, enhance the core competitiveness of enterprises, only then can our company be in the market competition invincible position. The customer is the survival of China Mobile, the service is the lifeline of China Mobile, and the market is the eternal theme of China Mobile. In the face of our competitors, how to improve service levels, improve service quality, and build service brands is the top priority of the current grassroots management. “Service” means that our company and employees provide customers with material or spiritual value through our products or activities. But each person's value perception is hard to measure by a unified standard. Therefore, we must have service innovation awareness and service innovation measures to improve service levels and improve service quality. Based on the actual actions of the employees, we will continue to meet the customer's sense of value for our services, and ultimately achieve the strategic goal of China Mobile's “Service and Business Leadership” in the grassroots region. My specific understanding is:

First, to achieve service leadership through service innovation. The service concept of China Mobile Communications is "communication starts from the heart." I believe that to do a good job of "communication from the heart", we must do "communication begins with 'new'" and "communication begins with 'line'." In other words, each of our employees must not only have the awareness of service innovation, but more importantly, apply this awareness of service innovation to practical work. At present, in the competition of the mobile communication market, service has become an absolute factor in enterprise competition. The competition between our opponents and us has shifted from the simple price competition to the service competition. Whose service is rich in content, who is the winner of the market, service innovation will become a powerful weapon to open up the customer market. The company has developed from the beginning of the mobile phone users only call service and caller ID service to today's voice mail, mobile banking, mobile office and other more than 20 kinds of value-added service functions. In the grassroots sales department, it is far from enough to limit the innovation of business technology. The most important thing is how the managers and employees of our company can achieve “communication from the 'new'” and “in the specific practice work”. Communication starts with 'line'? I believe that the implementation of "zero distance service" is currently implemented; the implementation of the "first question responsibility system" is a good measure. The so-called "zero distance service" is to let every employee carry out intimate service and personal service to customers. That is to maintain "zero distance" from the customer's needs from the service awareness and service provision. Serve customers with heart, sincerity and sincerity, strengthen the service concept of “customers are our parents” and achieve “zero distance” in thinking and understanding. Humanization, humanization, and human culture services break the concept of time and space, and achieve the "zero distance" of all-round service based on customer satisfaction. Strengthen communication and communication between enterprises and customers. Change the service mode, strengthen the transition from passive service to active service, change the business to marketing, and change the customer's door-to-door service, and satisfy the service-oriented service. In this way, the customer's awareness, trust and satisfaction with China Mobile will be comprehensively improved, and the customer and the company will be integrated to achieve the “zero distance” between the enterprise and the customer. The implementation of the "first question responsibility system", that is, the first person to contact or inquire about the mobile business by the customer to the sales department, this person is responsible for answering the customer's questions or helping the customer to complete the business until the customer is satisfied to leave. He must not rely on any reason to let customers spend more time and energy. The implementation of the “first question responsibility system” is to establish a full-service, full-time and all-round service system, advocate full-service, establish customer first, and prevent the occurrence of push and tear in the reception of customers, so as to improve service efficiency and improve service. quality. It not only enhances the sense of ownership of employees, but also establishes a good image of the company, and also exercises the ability of employees to solve problems.

· Financial Competition Report · Office Director Competition Report · Teacher Competition Report · Auditor Competition Report

Second, build a service brand to achieve business leadership. Building a service brand requires that our services not only stay on the surface to develop in depth. Service should be developed to a deeper level: First, it is necessary to strengthen the awareness of employee service and realize that good service is not only related to the survival and development of the enterprise, but the amount of capacity does not depend on the average of the longest board or the length of all the boards, but On the shortest piece of wood. Therefore, it is necessary to strengthen business learning within the enterprise and improve the overall business level. This is also the implementation of improving the specific work of the service. Enterprise management must be people-oriented, respect people's own value and create value, and motivate people with perfect mechanisms. We have developed an incentive mechanism that “has learning every day, there are topics in the month, the month has a rating, the quarter has an analysis, the half year has a summary, and the year has a good performance”. By implementing an effective incentive mechanism, not only can the employee's subjective initiative and creativity be fully mobilized, but also the cohesiveness and centripetal force of the enterprise can be enhanced. Finally, a kind of future, everyone has a head, leaders are concerned about the employees, and the employees care. Enterprise, harmonious and warm corporate atmosphere. In the grassroots sales department, not only must there be more incentives but also sufficient constraints. After a sound incentive mechanism, a full restraint system should be established. Embrace constraints in motivation. This is also to ensure the continued stable development of the company; strengthen the supervision of power; prevent the abuse of power by individuals and infringe the needs of enterprises and other employees. I believe that the grassroots managers should first be a laborer, a service provider for the enterprise, the employee, and the customer. Therefore, in the face of the system, everyone must be equal, managers must take the lead in obeying the various systems, consciously accept the constraints of the system, take the lead in setting the standard. Managers who ask employees to do it themselves should do it first. In addition, managers must be willing to take responsibility, be responsible for the actions and results of employees within their management, and be responsible for the company. Only in this way can the manager's prestige be established, and the employees can think with you and go to the place, abandon personal gains and losses, pursue the pursuit of the enterprise, and happiness the happiness of the enterprise, so that the "Golden Cup Silver Cup is not as good as the customer." Word of mouth, gold award silver award is not as good as the customer's praise." In the end, we will achieve the goal of total customer satisfaction. In short, as long as we wave the innovative baton, the music of the market, the main theme of the chorus service, China Mobile's music will be more beautiful.