Training supervisor competition report

Dear leaders and colleagues:
Hello everyone, I am Lin Guoying. As for the work situation and performance of my work last year, everyone has already heard about it, so I will not repeat it. I think that I am very suitable for the position of the supervisor. Some people may say: Do you know how to teach, know how to train, or do you know how to do customer service? I can tell you without hesitation that there are at least seven advantages to competing for this position:
First, the thinking is correct, and the mentality is actively engaged in the competition from the issuing department. The work experience in these years has made me have a deep understanding of the understanding of post competition. Whether we participate in the election or not, we are the leader of the Straits Herald. Members, concerned about the construction of our own team is the minimum responsibility of each of us, and participation is a direct reflection of concern, but also facing the self-challenge in the development of the newspaper industry, only dare to come up with their own advantages and disadvantages, the same Everyone compares, look at how many pounds you are in the end, whether the result is success or failure, being able to overcome self is a very valuable progress, mediocrity and withdrawal will sooner or later be eliminated by the pace of progress.
Second, love and dedication, serious responsibility for duties and powers do not draw the equal sign, but closely related to responsibility, as the department head is both the executive of the leadership decision-making and the staff of the leadership decision-making. Not only do I have to lead the staff in this position to work hard to complete the planning tasks assigned by the leaders, but also to analyze, predict and plan the current situation, problems and prospects of the department, and provide relevant evidence and reports for high-level decision-making. In the future work, I will not hold the "chicken hair as an arrow", but not only do my own job, but also take responsibility for the whole position.
Third, strict self-discipline, anti-micro-duty competition is a bridge between the newspaper personnel system and excellent enterprises. Competition is a kind of responsibility. Competition is a kind of dedication. The competent competition is the commitment of the supervisor to the newspaper. Everything must proceed from the interests of the overall situation of the newspaper and the employees, to seek justice with justice, to change people's hearts with justice, to be strict and self-disciplined, and to prevent micro-duration.
Fourth, hard work, adaptability, strong years of experience as the stationmaster, training director, concurrently serving customer service, etc., have been challenging the adaptation of relevant posts. Although it can't be said that the integration of customer service work and training work is very good, I believe that with the existing quality of the individual and the spirit of hard work, I will be able to overcome difficulties and become a competent training supervisor.
5. Be good at uniting colleagues, and have a strong sense of service. Whether it is an outside customer or an internal colleague, you can be as enthusiastic as external service and internal service, and be as thoughtful as the service and the next service.
Sixth, professional training and study has participated in the "customer service manager" seminar and PTT lecturer training, and has relevant professional skills knowledge for customer service work and training.

7. Familiar with the status quo and improvement measures of training and customer service
1. Customer service work:
From the practice in recent years, it is realized that the current customer service work should be strengthened: "three-point problem."
Highlight the key points: Improve the establishment of the service system and process development, so that our service system has passed ISO9000 certification for this year's work goals. The first is the formulation of the distribution process. As long as the distribution process is straightened out, the service quality can be further improved and the multi-service distribution can be better done. Secondly, the service supervision will be strengthened, forcing the front-line employees to develop the distribution self-checking habits and promote the right or wrong. Self-inspection of sending and missing; re-extending the service quality, changing the passive service to the active service layer by layer.
Pay attention to the characteristics: strengthen cultural construction, develop service knowledge contests, set-up competitions, etc., and regularly carry out service exchange meetings.
Solve the difficulty: take the initiative to go deep into the first-line site for counseling training. The training for employees should not only focus on words, but also strengthen the teaching: "Follow me, listen to me, learn to do."
2. Training work:
Training is an important part of the distribution team. Training is a means to standardize the issuing team and improve the quality of the issuing team. It is also the guidance and influence of the standard system and the issuing leadership on the issuing team. Of course, to do a good job of training is not just a simple preaching, but to pay attention to the combination of the annual strategic goals, especially the multi-business strategic planning proposed in the "Gutian Conference." I think that the focus of the training plan this year should be placed on the following four aspects: First, the training of the stationmaster, team leader and key staff will be promoted to promote the establishment of the core management team; secondly, the training of the distribution service will be carried out regularly to guide the employees to carry out the training. The understanding of the importance of various operations, and the formation of institutionalization in each station, rather than in the form; the third is to rotate training and rolling training without delaying normal work; the fourth is to carry out the old with the new, with advanced belt Backward, hands-on transfer experience, heart-to-heart training exchange.
Because of these advantages, I feel: "Maybe I am not the best, but I am the most professional; maybe I am not the best, but I am the most suitable." If the organization trusts, after this successful competition, I can quickly get on the job and immediately enter the role.

· Financial Competition Report · Office Director Competition Report · Teacher Competition Report · Auditor Competition Report

Finally, I ended my speech with a famous phrase by Churchill, that is:
I don't have good dedication, some are just hard work and sweat!
I don't have any pleading, I just hope that I can get everyone's understanding and support! !
thank you all! ! !