Trading company internship week

I. Introduction to the internship company:

Asian Optical Group Company Profile and Vision:

Founded in 1988, Asia Optical Group consists of Xintai Optics, Tailian Optics, Pentax Singai, Guangdong Nikon Camera Co., Ltd., Yatai Imaging Equipment Co., Ltd., etc. It is a photoelectric product, information communication and imaging equipment. The products are mainly based on a large number of high-tech optoelectronic enterprises with a large number of talents, including technology, engineering and research. At present, the main products include optical components and assembly ricoh, hp, kodak, nikon, canon, olympus camera, photocopying machine, laser range finder, dvd and so on. The company employs more than XX people. The group company has successfully passed the iso9001\iso14001\qs9000 identification since 1996, and the company's products are exported to all over the world. The company implements humanized management and has been rated as “Employee Satisfaction Enterprise” and “Shenzhen Industrial Top 100 Enterprise” for years.

1. Chairman's words: The earth's resources are limited, and human wisdom is endless. Combining everyone's "power", we produce "high-tech optoelectronic products" that humans like and the earth smiles.

2, quality policy: customer satisfaction

3. Environmental policy: comply with regulations, prevent pollution, reduce waste, save energy, pdca, both internal and external.

Jingxiguang Machine Company Profile:

Jingxiguang Machinery Co., Ltd. is also a member of the Yaguang Group. Mainly based on export processing trade. The company has five business divisions: Mould Division, Plastic Division, Stamping Division, Surface Treatment Division, and Leather Case Division. I spent two months internship at Jingxi.

1. Complete process of multi-products: Jingxi is principally engaged in the production and sale of optical and optoelectronic components, including digital cameras, camera phones, photocopiers, computer peripherals, plastic and metal parts of traditional film cameras. The precision units produced in the factory are purchased from Japan, Taiwan, Switzerland and other regions. The equipment is advanced, the level is stable, and the production process is effectively integrated. From mold design and manufacturing, plastic molding, metal stamping to painting and printing, all of them can be consistently produced. It can provide a full range of services according to the individual needs of customers.

2, the professional is sure to strictly control the quality: Jingxi in 1998, XX and XX years successively won the iso9002, iso9001: XX and iso14001: XX professional identification affirmation, for strict control of quality, and regularly carry out raw materials for suppliers Audit to ensure compliance with standards. At present, there are about 200 suppliers from Japan, Taiwan and China, and the raw materials are abundant and stable.

3. Convenient transportation of the Pearl River in the factory: The Jingxi factory is located in Dongguan City, Guangdong Province. It enjoys high mobility by the Pearl River Delta water and land transportation, and can quickly deliver high-quality products to customers and establish good interaction. The main customer base includes major international electronics companies: canon, olympus, nikon, epson, konicaminolta, pentax, ricoh, samsung and toshiba, etc., long-term production cooperation, product quality is trustworthy.

4. Keeping improving and looking forward: Focusing on the potential of the digital digital optical products market, Jingxi has a unique advantage, combined with a solid customer base and professional integrated technical services, constantly innovating and improving, and facing the world's largest optical and optoelectronic components. The producer's goal is striding forward.

Second, the main tasks of the internship:

Due to the needs of the company, I entered Jingxi Company on March 5, 2019, and worked in the Business Division, responsible for business management. My internship is divided into two phases:

Employee pre-service education and training:

1. Study of company rules and regulations

Stepping into the company from school is a process of transition from theory to practice. At the beginning of the transition we will have an adaptation phase. In just over 10 days of education and training, I learned the company's rules and regulations; understood the company's business philosophy; understood the company's quality policy; mastered the profound connotation of 5s: namely:

1 finishing

2 whole

3 cleaning

4 cleaning

5 literacy. 5s is both a guarantee of safety and a guarantee of delivery time, and also reduces costs and improves efficiency for us.

2, understand the principle of production and manufacturing

As the contact window between suppliers and customers, the business department has the most fundamental purpose of increasing turnover and working with other departments. So as a business executive, my work is also very important. In my opinion, better communication with customers can only be achieved if they have a good understanding of the principles of product manufacturing. So at the beginning of entering the company, I went to the production site to understand the production process of the product, learn the technical terms related to the product, and often followed the director to listen to the product design review meeting.

3. Use of communication equipment

Communication equipment is an important tool for communicating with customers. Proficiency in communication equipment such as fax machines can make business operations efficient, time-saving and flexible. Since I have never used the above communication equipment in school, I have used the time when I was in the company.

Zhou Ji

Finally, I ended my internship in the first week. At 7:30 in the evening, I just had a computer at my office. I want to summarize it. I feel very tired, but I am very fulfilled every day and have learned a lot of financial things. Of course. These are all things that can't be learned in textbooks. Oh, there is a big gap between theory and practice! First introduce the company I am internship, the English abbreviation is ***, is the **** Co., Ltd., look at the word, should be able to know that this company is doing communication equipment, huh, huh, also know these. The company is managed by the erp system. The erp system includes the main departments of the finance department, sales department, marketing department, customer service department, production department, etc. I am internship in the finance department, so all the affairs are completed through the financial system. . This system is good, but because it is all Japanese, I spent two hours to familiarize myself with the system and various accounting subjects. Next, I will summarize the knowledge I have learned in the order of this week. : 1 fill in the erp system voucher 2 fill *** company XX income tax return 3 open value-added tax invoice 4 write situation description 5 receipt voucher and payment voucher fill 6 through the online banking inquiry money 7 understand the balance of payments Online declaration, what else... It seems almost the same ~ the company can access the Internet, but the speed is not very fast, their employees work 8 yuan per meal, expensive, 2 荤 +1 small 荤 + 2 + An apple, in fact, the taste is still OK, huh, huh. I feel that after the internship, the amount of food will increase. Every day at noon will be very hungry at 12 o'clock. When I get off work at 5 o'clock in the evening, I will be very hungry. The original mental work is so physically exhausted~~ It’s really cumbersome to stare at the computer all day long. , glasses are sore ~ ​​Oh, come on, come on ~~

Zhou Ji

The first week of internship is an adaptation period. Mainly understand the background, products, development direction of some companies. In addition, try to communicate more with colleagues, and learn a lot from the conversation. My colleagues are very enthusiastic and take care of me. I often take the initiative to lend a helping hand when I encounter difficulties. I am very touched.

Beginning in the second week, with the help of my colleagues, doing some business-related activities, mainly to help handle simple things. That is to lay the foundation. Don't underestimate these activities. Although simple, they are all negligent. Everything is crucial because they are all interlocking. In order to ensure the success of the last step, the basics of each step must be laid.

In order to be able to really learn the knowledge, I am very strict in asking myself to do everything. Even if it is simple, I will seriously consider it several times. Therefore, although it is not fast, it can guarantee the satisfaction of colleagues. . Colleagues usually don't rush, they arrange the tasks, and then hand them over to me, and they also provide some help from time to time. When you get used to it, you will become more and more comfortable.

The second week of internship, I can simply sum up a few words, that is: look more, ask more, observe more, think more!

On the one hand, we must carry forward the ability to think independently, and when we encounter problems, we consciously strive to solve them independently, so that we can have a deeper understanding of the problem and benefit from it when it is solved.

On the other hand, we must carry forward teamwork. The company is a whole. The company's products are the crystallization of the team. Everyone needs to communicate and communicate with others better, help each other, work together to achieve common goals, and unite the wisdom of everyone to achieve maximum effectiveness.

Zhou Ji

Since the third week of internship, I have gradually entered the state. I started to get in touch with some businesses. The company also knows that I am a very new newcomer to sales, so I just started to let me communicate with customers by phone.

From now on, you need to talk to the customer, to be able to understand the customer's intentions, and to accurately convey the company and the company's product-related information to the customer. This requires me to be quite familiar with some of the company's own business processes and product features. So every day I go to work, I will go earlier than my colleagues. I have prepared some information to be checked at any time. Of course, if this information can be put in my mind, it would be better, so I will read it several times as soon as I have time. Memorize in the chest.

Work is still relatively smooth, usually accepting multiple calls every day, the phone is usually short, just need to make some relevant introductions, of course, some customers need more detailed information, so I need to be global We all make a description and try to let the other party know more about our products. The most important thing is to make them feel that our products are very good. Although I think that eloquence is not good, I can make things clearer and so satisfy customers. Every time I make the customer happy to hang up the phone, I feel very solid in my heart. Although I have already talked about it, I thought that maybe I just got a business just now, even if it is hard work, it is worth it. of.

The work is hard, especially one or two days before the weekend. The phone number is very special. It seems that everyone wants to finish some things before the weekend and wait for a rest during the holiday.

It’s easy to mess with a phone call. Fortunately, some colleagues are working together, and more often they help me. Sometimes I help them. Helping each other also makes the problem easier to solve.

On the weekend, the manager asked me to have a meal, to take care of me, and expressed my satisfaction with my work during this time.

In late March, I began to be officially responsible for the specific models. On the one hand, it deals with the handling of leather cases; on the other hand, it is the response of Japanese Seiko customers.

1, the handling of leather cases

In the process of dealing with holster affairs, what I did most was the reply of the quotation and the delivery of the order. Specifically divided into two categories: the first category is mass-produced products. The so-called mass-produced products refer to products that have been previously quoted and put into production. If customers have demand for products, they only need to place an order with our company. After the customer sends the order to the business owner, I will confirm the receipt and delivery to the holster business unit, and then write the relevant information to the customer at the corresponding position of the order. The customer received the po we signed back. If there is a request for the delivery date, I will contact me again and finally agree on a time acceptable to both parties. And I played the role of a coordinator throughout the process. The second category is unproduced products. In this case, the customer will send the sample to me first. After receiving it, I will immediately transfer it to the holster business unit to confirm the production. If it can't be produced, it will directly inform the customer that the company does not have the production capacity; if it can produce, the holster business department will make a quotation and produce one or several samples in a short period of time, and I will deliver the sample customer through dhl. If the customer is satisfied with the sample, the company will immediately issue a formal order and ask the company to help the production. However, if the customer is not satisfied with the sample, the amendment clause will be proposed until ok.

In addition, in addition to the above work, occasionally, we will work together to help customers provide various reports on product material certification. The quotation and order are classified and archived, and the order performance is entered in the corresponding folder of the computer.

2. The response of Japanese Seiko customers

Seiko is a new customer of our company. In the process of responding to this customer, I learned and got a preliminary understanding of the business operation process.

The response of the new model is a bit more troublesome than the leather case. First of all, our company will receive the inquiry information provided by the customer, etc. According to the material description in the lower right corner of the drawing, it can be judged that the department related to this production is the mold and plastic business department, and then sent to the relevant department supervisor for review and quotation. . After that, wait for the product to start after you get the customer contact. When developing, the person in charge should open a mold-opening contact ticket according to the customer's production plan or production schedule, and the mold technology department confirms and responds to the mold manufacturing schedule. After the mold is made, the test works will be produced and tested. In order to ensure the accuracy and quality of the products, our company will carry out several repairs before the customer type inspection. Before the customer goes to our company for inspection, I will inform the relevant departments to prepare the type inspection materials and reserve the conference room. During the type inspection process, both parties will comment on the areas that are difficult to correct and strive to reach an agreement. In the process, I mainly worked as a translator and made a good meeting record. After the type inspection, our company repaired the mold again, and finally reached the level of customer satisfaction, and then put into mass production. Customers will pay to our company on a regular basis in accordance with the prescribed methods.

Third, the internship feelings:

Constantly strengthen and enhance its own quality

After the internship, I gave a question mark to my professional philosophies. In addition to the language exchange, I have to understand other people's words. And I still need to further strengthen my hearing. In addition, the skilled use of computers is also very important. In the company, I often encounter the work of editing and processing texts. I didn't learn excel well at first, which became a major obstacle to my work. But now I have basically learned it.

Learn to deal with relationships

Serving in the sales department requires good communication and communication skills. Business work requires the assistance and cooperation of various departments. If I have excellent communication skills, it will definitely help my work. I still remember that when I just took over the holster business, the section chief said to me: "You must learn to be sleek in the company. You may still be square in school, but now you must sharpen the edges and round yourself. Some things may be you. I think I should do this, but if the boss wants you to do that, you have to do it, don't think it is..."

I have not fully realized the connotation of these two months of internship, but I think that the section chief who has been fighting in the mall for more than ten years should say that these words should have his reason!

Fourth, pay attention to the problem:

Careful work

In the process of handling the holster business, I had a single missed order. The customer sent an email and reminder because he had not received the goods. At the same time, he also attached a "Notice of Compensation for Out of Stock Discontinuation". Fortunately, I was in time with The supplier gets in touch and tries to get the fastest way to deliver the goods to the customer within the deadline, otherwise the loss will be heavy. Usually, I always think that I am very careful when I am doing things. I believe that I still have enough responsibility in this matter, and I should be more careful in the future.

Call as much as possible

In the course of my work, I deeply realized that the telephone is the fastest and best way to contact customers. Because the information sent via email is slightly wrong, it will become evidence of customer complaints. Once, the customer asked me to provide them with a material analysis table. I didn't understand the ingredients and sent a very detailed analysis of the ingredients to the customer. As a result, the customer reflected that some of the materials did not meet the environmental requirements at all. Environmental proof of all ingredients. As a result, I couldn't solve it. Finally, the section chief told me that I was a newcomer and I was mistaken. The customer did not know what I thought about it. However, this requires me to know the situation and contact the customer at work, and of course remind me to be careful when sending emails.

Pay attention to the etiquette of answering the phone

1. Preparation before the call

Clear the purpose of the call, put the necessary files and necessary information on the desktop, try to avoid the words "Please wait, wait for me to see".

2, the phone play

Listen to who the other party is, whether the phone is right; tell the other party's own name and their name.

3. Telephone connection

After the general phone rings twice, hold the microphone to the left and prepare the pen and paper to summarize the content of the call. The call should explain the reason for the absence of the designated person and communicate the content to be delivered to the designated person in a timely and accurate manner.

V. Summary:

In just two months of internship, I learned the basic process of the sales department, learned how to make a quotation, and mastered the use of modern office software such as word and excel, as well as fax machines, photocopiers, scanners and other communication equipment. . The sales department is an important window for suppliers to contact customers. As a business executive, my professional Japanese skills have been greatly improved in the process of responding to Japanese customers. In the process of communication and coordination with other departments of the company, I have learned to be patient. The completion of a job requires the cooperation of many departments. But not all departments will cooperate to complete the task. At this time, we must be patient, calm down and think about how to win the recognition of others. stand by. As a result, my ability to deal with problems and my ability to handle interpersonal relationships have improved.

Under the guidance of the company's leaders, I also learned some business etiquette. During the two months of internship, I learned a lot of valuable knowledge that I couldn't learn in the classroom. It really benefited a lot. However, the ability to communicate with customers is still poor, and in an emergency, it cannot be handled calmly. This requires me to continuously improve and improve in my future work.

In the future work, I will continue to learn more things, and keep the problems encountered in this internship experience in mind, and strive to stop making the same mistakes and try to do the best!