Summer vacation part-time tour guide training social practice activity internship report

During the summer vacation of XX, under the call of the Youth League Committee, in order to improve my ability in all aspects and deepen my understanding of the society, I participated in the summer practice of part-time tour guide training.

During the 15-day practice, the tour guide manager began to teach me the basic tour guide skills such as tour guide affairs, tour guide laws and regulations, China travel geography, and guide accidents to master the necessary travel knowledge. At the same time, I also mastered the famous scenic spots. Guide information. After the training, the manager also organized me to follow the tour group to personally experience the work of the tour guide.

Guide work is not only a technique, but also an art. As a tour guide, you should have the following basic professional qualities:

1. The principle of service first

Guide work is a service job. In order to obtain the sincere praise of tourists, we must strive to find a service psychology, establish a sense of service first, and regard the service of tourists as their own glory and important duties. This is the basic requirement and guidance of the service of tour guides. Important scales and standards for tour guides' attitudes and service quality.

2. Be sincere and be good at communication

Customers are the parents of tourism companies. In order to make the company in an invincible position in the increasingly competitive tourism market, tour guides must be sincere and treat customers and provide sincere service to tourists. However, in-depth communication and communication with tourists can establish a good relationship between tour guides and tourists and create a friendly atmosphere.

3. Have enthusiasm and confidence

In fact, enthusiasm and confidence are indispensable in any industry. Enthusiasm makes us passionate about our work and we are willing to fight for common goals. Patience allows us to treat our work in detail and strive to make every detail and strive for excellence. Passion and patience complement each other to be able to collide with the most beautiful sparks, and work can do its best.

At the same time, in practice, I have also discovered some aspects of the tourism industry. Thinking and rationally solving these problems will greatly benefit the construction of the tour guide team in China.

First, the irrationalization of the tour guide's work style

At present, in the work of tour guides, the hard action of "endorsement" is still widespread, that is, the tour guide is required to recite the designated guides and conduct spot checks at the end of the year. Although these methods and measures can temporarily and effectively improve the tour guide's business level, to a large extent eliminate the phenomenon of chaos and disorder, but it can not solve the problem fundamentally, nor is it a long-term solution.

Second, the generalization of the tour guide's "return" income

Tourism is an industry with strong resource dependence. Due to the limitation of tourism resources, tourism is inevitably divided into the peak season. The existence of these objective phenomena makes a considerable number of tour guide employees' welfare and welfare at a low level. Therefore, in the case that wages and benefits are difficult to guarantee, it is a public fact that tour guides strive to obtain "return" in order to obtain and realize the expected benefits in their group.

Third, the public opinion orientation is more single polarization

Due to the unclear understanding of the nature and function of travel agencies and tour guides, some misunderstandings about travel agencies and tour guides have arisen. Visitors believe that travel abroad, travel agencies and tour guides lead a large number of visits. The cost savings can be earned by travel agents and tour guides. In fact, the opposite is true. Travel agencies and tour guides provide services for tourists. Of course, fees are charged. However, such fees are not obtained at the expense of the interests of tourists. Instead, they are used to purchase tourism-related elements in one go, and then wholesale them to tourists. profit. It is precisely because of this lack of understanding that public opinion has a tendency to lend a trip to travel agencies and tour guides. This single polarization of public opinion has reduced tourists' trust in travel agencies and tour guides, which is not conducive to the development of tourism. .

Through this social practice, I understand that social practice of college students is a good form to guide our students out of the school, to the society, to the society, to understand the society, and to participate in the society. It is a good channel for college students to join the reform and opening up, learn from the workers and peasants, and cultivate their training talents. It is an effective way to promote ideas, cultivate self-cultivation, and establish ideas for serving the society. By participating in social practice activities, we help our college students to update their concepts and absorb new ideas and knowledge. Half a month of social practice, I passed by, but I learned a lot from it, and these things will make me use for life. Social practice has deepened my feelings with people from all walks of life, has narrowed my distance from society, and has opened up my horizons in social practice, and has grown my talents, further clarifying the path of our young students’ success and shoulders. Historical mission. Society is the big classroom for learning. In that vast world, our values ​​of life have been reflected, laying a solid foundation for more intense competition in the future. I hope that there will be such an opportunity in the future to let me get exercise from practice.