Hotel Summer Social Practice Report

Summer life is always colorful and relaxed. We have plenty of time to arrange activities, and of course social practice in summer.

During this summer vacation, our practice team decided to internship at the hotel, learn the skills of service and management, and experience real life. First of all, we came to the internship hotel, and then simply explained the practice to the manager, we started the internship. We are divided into two groups, the first group is responsible for front desk registration, accounting settlement. The second team is responsible for the service and cleaning of the rooms. However, the front desk registration is not as simple as we think. We first learned how to register, how to brush the room card, how to scan the guest's ID card and enter the guest's information and send it to the Public Security Bureau. After learning how to solve some emergencies, we started an internship. After a while, a few guests came and asked about the price of the room. We answered with a smile. Perhaps because of our warm service, the guests decided to stay without saying anything. After we registered the passenger's information, we handed the brushed room card to the guest and gestured a smile. The first registration gave us several members a sense of success. We continued to maintain this feeling and struggled for a morning. Although it was a bit hard, the sweat witnessed our labor and left behind the traces of our hard work. But the afternoon work was not as smooth as in the morning. At about 1:30, the band suddenly stopped. This time is the hottest time of the day, and many guests called. There are patience to ask, of course, there are also big complaints, angry.

But we are now waiters, so we calmly explain our emotions and patiently explain to our guests. Although some guests still can't listen, we can understand and still explain patiently. The good news is that after half an hour, we came to power, and we were relieved. When I went upstairs, I found that the members of the second group were busy with the work, and all of them were tiring physical work, but this is also a kind of work, but also good. They must first identify size sheets, quilts, sheets, and bed covers. Then learn to organize the bed, including sets of quilts, bed sets, sheets, and pillow cases. Also clean the room and bathroom, sweep the floor and mop, replace used towels, bath towels, toothbrushes, tooth cups, wash bathtubs, etc. From time to time in the process of cleaning, we also need to send the guests the items they need, and open the door for those who will not open the door. Of course, the quality of cleaning the room is high. They didn't take care when they cleaned for the first time. They didn't clean up the ash from the corner. When the guests knew it, they told the manager. They learned the situation and learned the lesson, began to carefully clean and enthusiastically deliver items to the guests. But after half a day, they were tired, but after they took a break at noon, they started cleaning the stairs again. In the evening, the manager came to the downstairs to check out, and we looked at it and learned how to check out. Because this also helps us to better manage our finances, planning, etc. in our future life.

In the next few days, both groups slowly found their feelings and slowly became proficient. The members registered at the front desk and the members of the room cleaning up have improved the efficiency and quality of their work and began to cooperate tacitly. For example, after the check-out, the waiter at our main station will call to clean the house. After the cleaning, they will inform the main station to register the room cleaning. When the guests in the room need something, the waiter at the main station will also inform them to send the things to the room. It avoids the waste of time spent on transportation and improves the efficiency of the entire operation. At the end of the day, we reported to the manager how many days of work, the occupancy rate of the room. For example, on weekends and holidays, the occupancy rate between rooms is often higher. Of course, this will also be affected by some special circumstances, such as typhoons, power outages, water cuts, and so on. Therefore, we believe that we should grasp the basic situation of the room occupancy rate and implement the corresponding strategy for the actual situation. Of course, after a period of operation, you can consider some decoration of the room, which can greatly improve the occupancy rate of the room, bring a fresh feeling to the guests, improve the satisfaction of the passengers, and help to do "long-term business."

All in all, we can't stick to the status quo and we must constantly introduce new ideas. In this way, the hotels we operate will not “get older” over time. At the same time, we must also improve the management system and implement a policy of clear rewards and punishments. Form a good operating mechanism within a small business scope, so that the hotel can be sustainable, efficient and healthy development. While operating, let yourself continue to learn the way of management, financial management, planning, and investment. Combining scientific concepts and realities, our work is booming!