University Forestry College Summer Social Practice Report

According to industry insiders, people's living standards are constantly improving, and the pace of life is accelerating. So, the laundry industry - this emerging industry shows a very broad market prospect.

During the summer of XX, I learned a lot in the social practice of the Kindley Laundry Center and learned more about the laundry industry.

According to relevant experts, the dyeing industry has a profit margin of 25% to 30%. Statistics show that at present, the average number of laundry outlets in China has one dry cleaning machine per 250,000 talents, which is far from meeting the needs of consumers. According to this, the laundry industry will be a great potential for appreciation.

The laundry industry is a highly professional industry, which involves many disciplines such as chemistry and physics. Moreover, consumers who are becoming more and more "choosy" now require not only the clothes to be kept clean, but also the shape and color of the clothes after washing, which will undoubtedly further increase the requirements for the employees.

Laundry development process

The laundry industry is an old and new industry, and it is old because the laundry industry has been accompanying people in some unobtrusive form since the country emerged. From the birth to the development of dry cleaning technology, it only experienced the change of 1XX years. In the modern sense, the dry cleaning technology entered the Chinese market in less than 20 years. The domestic laundry industry is only 5-6 years away from the international standard, but it is becoming more mature. The consumer environment and the need for consumers to pursue personalized services have given the laundry industry a new vitality in this ancient industry.

We can foresee that as people's requirements for the quality, speed and service of laundry cleaning become higher and higher, the advanced nature of equipment and the professional level of service will become important factors driving the industry forward.

Analysis of the status quo of the laundry industry

The laundry industry is one of the industries that complements clothing and apparel, and is inseparable from people's daily lives. At present, the domestic laundry industry is still in a period of rapid development. With the continuous improvement of people's living standards, the laundry industry provides a broad market space.

The improvement of economic income has made people have a higher pursuit of quality of life. From the evolution of clothing, we can see that the concept of wearing tends to be personalized from the popularization; the style of clothing changes from a single style to a variety of forms; It is limited to cotton, wool, silk and chemical fiber in traditional crafts; the application of new technologies and new techniques has made the types of fabrics constantly updated and colorful. These factors have brought about the demand for professional laundry services, which has further promoted the rapid development of the laundry industry.

Laundry advice

Opening a laundry, business license, tax registration is not exempt, of course, you must apply for a technical qualification certificate, pay a certain environmental pollution charges.

The laundry can be located in a relatively popular area, such as a high-end residential area, a cultural center concentrated in a university, or a staff living area near a large factory. For those who are "first rich" and white-collar workers who have a fast pace of life, many singles of those factories and mines, the teachers and students of the university, especially the students, serve them to solve the laundry problem. At the same time, it has established business relationships with medium and high-end hotels that do not have a special laundry room to help them provide ready-to-wash and ready-to-wear services for their guests.

A membership system can be established for more stable customers. It is necessary to provide on-site services at any time, including the collection of clothing and the delivery of daily necessities, and the catalogue and content are sent to every household.

Of course, the most important thing is the customer.

The customer is the main body of the business. No one laundry can satisfy the needs of all consumers. However, they must adhere to the "customer-centered" business philosophy and determine their own business direction according to the needs of the target customers, so they must be comprehensive and meticulous. Customer management.

1. Establish detailed customer files based on the client's age, gender, occupation, income, living standards, and consumption attitude.

2. Dealing with customer complaints: First, keep a calm mood, talk about things, do things right, and recognize your role with a confident attitude. Secondly, you must listen effectively.

3. To understand the customer's mood and use compassion.

4. Please apologize in time.

5. Carefully analyze the reasons for customer complaints, grasp the customer's complaints, and determine the responsibility. Propose a solution, such as the laundry department's established handling rules, and try to let the customer agree to the proposed solution.

With the development of society and the improvement of people's living standards, I think that the emerging industry of the laundry industry will develop rapidly and become a dark horse to enter the service industry. But at the same time, we have to pay close attention to the relevant environment, quality and other issues, to achieve a real "quality and quantity."

August 20, XX