Cable TV network technician personal report

After two years of appointment, it is very necessary and timely to review the work, reflect on the deficiencies, and think about the plan. For more than two years, with the help of the superior organization and the support of everyone, I have made some meager efforts for the management and development of the cable TV network. The work of more than two years is now reported as follows:
In the past two years, it has been an extraordinary two years for our cable network. The reform of the network system, the industrialization of network resources, and the transformation of network business operations have all injected our wired network. The new vitality has brought us a broad space for development and opportunities for development. As a cable network member, I have the privilege of witnessing and experiencing the development of the wired network for the past two years. Under the direct leadership of the higher authorities, I have worked hard and relied on management, regardless of personal fame and fortune, to make some innovations and explorations in network integration, mechanism reform, intensive management, excellent service, team building, and ideological work. The development of the cause.
One. Grasping the security transmission, the signal is unblocked. Since last year, especially after the “#” insertion of the reactionary cult propaganda on March 5 last year, the security transmission situation of the network is very serious. In order to ensure the absolute security of network transmission, under the unified deployment of superiors, I organize personnel to conduct on-the-spot inspections every day, and implement a 24-hour emergency duty system consisting of the main personnel of the network center and the stationmasters of each station, and timely dispose of each The class highlights the incident, and at the same time, it has also formulated the “Emergency Disposal Plan”, and organized the emergency detachment of the center and the maintenance personnel of each station to conduct “drilling” according to the requirements of the plan, improving the ability of rapid response and handling outstanding events. It ensured the National Day, President Jiang Zemin's visit to the United States, and the party's "16th National Congress" to convene the transmission security of these three "important broadcast guarantee periods", so that the voice of the party and the government can be safely and smoothly transmitted to thousands of households.
two. Investigating mechanism innovation and inspiring internal vitality In recent years, the network center has taken solid and effective steps in mechanism innovation. On the basis of the original institutional reform and substantial streamlining, we have new and bigger actions last year. In July last year, I boldly proposed a streamlined plan to merge and streamline the original first, second and third cable stations into the maintenance department and the sales department. The plan was quickly adopted. Through the consolidation and streamlining, the management links are reduced and the efficiency is improved.
In terms of personnel reform, we continued to deepen and continue to advance. After the three stations were merged into the second department, we implemented the appointment system and the competitive recruitment system for the newly established management positions, effectively activated the talent resources, and made many outstanding talents stand out. Got a management position.
At the same time, in order to optimize the personnel structure, I also carried out the “two-way choice” pilot work among all the staff of the second department. After two rounds of two-way selection, two employees were finally laid off and dismissed due to the appointment. This daring and rigorous personnel system reform has caused great shock and repercussions among employees, and has effectively mobilized the enthusiasm and enthusiasm of the employees.
Third, grasp internal and external management, promote economic benefits management benefits, management is also productivity. Internally, standardize various work procedures, establish and improve various rules and regulations, ensure that management has rules to follow, strive to benefit from management, pay attention to cost accounting, correctly handle the relationship between input and output, and make various expenses Significantly reduced. Externally, strengthen the management of the network and continuously increase the rate of viewing fees. On the one hand, we vigorously promote the regulations on cable TV management to raise the awareness of customers' payment; on the other hand, they strictly investigate and punish the seizure and refusal to pay the fees, and the recovery will be pursued. The stop signal will stop the signal and the charging rate will be obvious. improve. In the process of grasping management, I can lead by example, take the lead in abide by the rules and regulations, strictly manage, and clearly distinguish between rewards and punishments. For those who violate the rules and regulations, I dare to adhere to the principle, dare to face hardship, dare to take responsibility, and never be soft. The criticism criticizes that it is the responsibility of the person responsible. For example, on the 12th of this month, the salesperson on duty of the hotline of the sales department violated the provisions of the “First-inquiry Responsibility System” and the “Quality Service Specification” in the call, and at the same time as he punishes the party as quickly as possible, I dare to assume management responsibility and deduct my own bonus. 200 yuan. Due to strict management, Zhengqi has been promoted and achieved remarkable results.
three. Grasping quality service, tree industry image cable TV network as a window service industry, its service quality is good and bad, directly related to the image of broadcasting and television. To this end, I am committed to the improvement of service quality, and actively clarify and implement the first-inquiry responsibility system and maintenance commitment system. At the same time, employees are actively engaged in professional ethics education, educating employees to stand on the job, dedication and love, so that the service quality has been significantly improved.
four. Grasping ideological work, drumming all parties should say that the reforms of the network center in these two years are relatively strong, especially the supporting implementation of institutional reform and personnel system reform, plus the re-establishment of institutions and the re-division of functions. The re-adjustment of the distribution mechanism, the re-competition of managers, etc., have made the reforms very broad. Especially on September 30 last year, after the municipal party committee and the municipal government decided to transfer the cable networks of the three districts of Lucheng, Bohai and Longwan to the network center management, the employees’ ideas fluctuated greatly, which made the task of ideological and political work particularly Heavy. To this end, as a member of the Party Committee of the Municipal Bureau of Radio, Film and Television, a member of the Party Branch and a party branch secretary, I pay attention to ideological and political work, actively assist the party organizations to actively do ideological and political work, encourage all parties to fight, and rationalize the employees' ideological sentiments. . Because of persisting in leading thoughts, reasoning and facts, employees not only understand and support various reform measures, but also actively participate. In the past few years, many reform measures have been introduced without major fluctuations in thinking and ensuring various reforms. Smooth implementation.
Fives. Being honest and clean, as a functional department in Taiwan, the staffing of the network center should be said to be relatively streamlined. The number of people responsible for daily management is now increased to 5, and as a window service industry, there are two There are hundreds of people in ten TV stations, and the management scope covers the entire urban area. There are as many as 320,000 direct users, and various things can be said to be overwhelming. In the case of a small number of people and a large workload, I did not complain at all, never pushed the difficulties to the stage, but tried to digest myself. Efforts will be made to mobilize the enthusiasm of the departmental staff, and with the joint efforts of all, the work will be carried out in an orderly manner.
As the person in charge of the network center, it is not an official, but as a manager, I can keep a clear head in my work, be honest and self-disciplined, and never participate in eating that may affect my work. I will seek personal gain.
In the past two years, with the direct help and support of the higher authorities and leaders, I have strengthened internal management and boldly reformed. Through the joint efforts of all employees, the work of the center has gained new progress. Last year, the total revenue of the center reached 26.95 million yuan, an increase of 4.1% over the same period of the previous year. The revenue from viewing fees increased by 6.7% over the same period of the previous year. The total revenue of this year reached 30.08 million yuan, an increase of 11.61% over the same period of the previous year. The fee income was 24.13 million yuan, an increase of 4.2% over the same period of the previous year, setting a record for the best in history.
Here, I would like to especially thank our leaders for their trust, the support of various departments and the understanding and full cooperation of the staff.
There is less than one. In-depth first line is not enough for work, although I am doing my best, remember that when I first came to the network center, I went to the TV station to investigate and understand that there are more on-site repairs and repairs, and I also learned a lot about the frontline employees and users. And heart. However, the number of times in the next line has gradually decreased. I feel that I have fewer people here and I am busy with work and it is difficult to get out. In particular, some hot issues that are strongly reflected by some employees and users, such as the issue of staff's general concern, I always feel that this is a policy issue. Although it is often reflected by the superiors, it is not enough to publicize the staff. Double quality service issues, quick response issues, civilized politeness issues, etc., although these things are often emphasized, but personally, I still pay insufficient attention to these, the research is not deep, and the thinking is not transparent.

At the same time, the contact people are not deep enough. Sometimes the TV station has more contacts with the management staff, and less communication with the general staff, making it difficult for the employees' suggestions and voices to fully understand and master, which has affected the enthusiasm and enthusiasm of the employees to a certain extent.
two. The working methods and methods are relatively simple. In the past few years, there have been many problems in the work, and there are many problems that need to be dealt with and solved. In this case, I sometimes deal with problems more easily, especially when encountering some more difficult problems. The heart is more irritable, the temper is easy to be violent, and it does not make people feel bad. In the end, it hurts the feelings of many colleagues, offends many people, and makes some work more effective.
In terms of subordinates, sometimes there are often more tasks, stricter requirements, less understanding of subordinates, and less talk and exchange of ideas.
three. The enthusiasm for work has declined. It should be said that when I first arrived at the Internet Center, I was more enthusiastic about my work and more conscious. However, as time went by, I also consciously and unconsciously produced some living ideas, mainly showing that the enthusiasm for work has declined, the work enthusiasm is not as good as before, the work enthusiasm, initiative, creativity is not well played, sometimes There will be an unhealthy idea of ​​doing more and more.
At the same time, there are still fears and good old people's thoughts. I feel that more things are less than one thing. The more things work, the stricter the rules, the more offenders, the more pressure there is, the more the opposites will be, the more difficult it will be for people to deal with them. Not as good as those old people are too chic and comfortable.
In the future, I will take reform as the core of the revolution. It is the main theme of our time. Cable TV is a sunrise business that integrates high technology. Its development can be described as ever-changing. Yesterday's achievements are hard to become today's glory. This year is the "Network Development Year" determined by the State Administration of Radio, Film and Television. To this end, we must closely capture the development trend and the latest developments of today's cable TV, based on reforms, seize opportunities and accelerate development. Reform is the way out of the network. It is necessary to give full play to the advantages of existing network resources, revitalize assets, continuously improve the existing value of the network, and strive to make the cable network business stronger and bigger. At the same time, it is necessary to deepen the reform of the personnel system, especially to reform the form of employment, break the old concept, adopt two forms of employment, such as two-way selection, competitive recruitment, and employment, and resolutely change the phenomenon of overstaffing and inefficiency.
Second, relying on standardized management to comprehensively rationalize the various relationships of various cable television stations, under the premise of ensuring stability, increase various reforms, standardize basic management, establish rules to adapt to market economy, and meet the requirements of streamlining and high efficiency. New management system and operational mechanism. At the same time, we must improve and develop a series of rules and regulations to make management more standardized and more consistent. We must use the system to manage people and use the system to bind people.
Third, in order to improve the quality of service for the purpose of cable TV network as a window service industry, its service quality is good and bad, directly related to the image of broadcasting and television. Only by providing good services can we continuously increase the trust of users in us and then become competitive in the market. In view of the current problems of quality service, rapid response, civility and courtesy, I have to work hard to solve this problem. There is a saying that is good: "Thousands of good is not as good as the user said, the gold medal silver award is not as good as the user praise." User satisfaction is our most fundamental pursuit of goals and efforts. To this end, we will continue to carry out the activities of “establishing a new image, satisfying the power grid, ensuring smooth flow, and creating quality” and actively exploring new ways, new methods and new means of quality service under the new situation. Through our own efforts, we will establish our own good image and increase our understanding and trust in our work. Realize the quality of service, rapid response, civilized behavior, and polite language.
Fourth, in order to ensure smooth flow, preserve full transmission, and increase efficiency, the first is to strengthen maintenance work, increase the protection of cable TV facilities, strengthen the inspection mechanism, and ensure that the voice of the party and the government is transmitted to thousands of households in a timely manner. Secondly, it is necessary to improve the network level through network line rectification. At the same time, we must cooperate with Taili to make a 300-mega-network transformation work in Taiwan, and realize a win-win situation of social and economic benefits at an early date. Truly "stay on the network of one party, ensure the smooth flow of one party, and create a benefit for one party."
I think that investment will pay off, loyalty will have trust, initiative will have innovation, and determination will make a difference. In the future work, I will work hard to enhance the initiative, science and predictability of the work, and use the "three points" to find the entry point for the work. "Three points" is the requirement of the superior leader and the actual situation of our department. When the work is consistent, I will try my best to find the point of integration; when there is business work or conflict of interest between the departments, I will find a balance from the system and work responsibilities; when the opinions are different from top to bottom, I will The angle of work and the intention of expression are used to comprehend the similarities. In short, I have always kept this truth: "The law is enough to serve people, the amount is wide enough to win people, and the body is enough to lead people." And will take practical action to win everyone's understanding and trust.