Hotel front office work plan

First, the guiding ideology:

Actively carry out practical, practical and effective work, adhere to the concept of "based on enterprises and service enterprises", take the road of comprehensive, coordinated and sustainable development, tap potential, increase revenue and reduce expenditure, strive to increase operating income, and do a good job in internal management. Improve work efficiency, gradually improve the management level and service quality of the department, build a harmonious, healthy and up-to-date working environment, and achieve departmental standardization, institutionalization, and normal management.

Second, internal management:

1. Formulate and implement the “Regulations and Implementation Measures for the Daily Inspection of the Front Office”, and achieve a comprehensive standardization operation for each post through clear quality standards and strict inspection systems.

2. Strengthen the pre-control, on-site control and post-event control of workplace quality, focus on the detailed service, pay attention to the needs of the guests, pay attention to the guests' feelings, and ensure the "active, enthusiastic, accurate and rapid" service to the guests.

3. Plan the career of employees, and gradually test the rotation work of the front desk, business center, and switchboard staff to achieve the work experience of enriching employees, increase the work skills of employees, and improve the interest of employees, and create a multi-functional talent for enterprises. .

4. Improve all kinds of form records, data analysis, operation programs, etc., so that there are accounts to be checked, evidence-based, and rules to follow.

5. Continue to collect and organize customer files, provide guests with family, personalized, customized services to increase materials and provide protection.

6. In terms of energy saving and consumption reduction. Strengthen the maintenance and maintenance of facilities and equipment, and prolong the service life; save orders and registration forms at the front desk, and use them if they are mistakenly altered with correction fluid to reduce waste due to personal reasons; the switchboard will be after 9:30 pm The desk shuts down one to save energy; the restaurant can use waste paper without new paper, and can use quick-print paper without copy paper.

7. Pay attention to the awareness of safety precautions, implement the various safety rules and regulations in the store and the relevant regulations of the public security department.