Customer Service Department Work Plan

I am very grateful to the company for giving me this opportunity to learn and grow in customer service. I am grateful to the company leaders and colleagues for their support and help in my work. I am able to integrate into the team building of the company and hope to create a good one with you. Working atmosphere and working environment. .

The new year has already begun, and the customer service department will also face some new environments and tests. Based on my understanding of the company over the past few days, I will make the following work plans:

1. Terminal training

Develop a sound and reasonable terminal training program within the scope of customer service and complete the training in a serious and effective manner;

2, collecting small ticket information

Pay attention to the collection of basic information of small tickets, which should be completed as much as possible, especially for some important items, which must be standardized;

2. Archive

Establish customer profiles using a unified professional management software classification;

3. Statistical analysis

Analyze, compare customer consumption information, timely feedback to relevant departments, and attach primary constructive opinions;

4. Customer retention

Finding and creating opportunities to strengthen communication with different types of customers in various forms, such as: customer satisfaction surveys, interactions during festivals, basic color matching advice, advanced private image consultants, etc. Keep abreast of customer needs and do our utmost to meet customer needs, provide customers with high value-added services, improve customer satisfaction, and develop and enhance relationships with customers.

5. Customer complaint handling

According to the customer feedback complaint information, timely response. Customer-centric, improve process and operating procedures.

Since the customer service work for the clothing industry is the first time to participate, there is not a lot of work done in the short five days of entering the company, but I also found a lot of my own shortcomings. I will work hard to make the customer service work better. .

At work, I also encountered some problems and difficulties:

1. Some specific requirements in the work are not very clear, leading to their own work do not know how to carry out smoothly, worrying that they are doing nothing, waste company resources;

2. The personnel aspect is not very clear, so it will delay the valuable time of some colleagues;

3. Need a phone, I hope I can have one, to facilitate communication with colleagues;

Because of my own experience in apparel customer service, there are many shortcomings and deficiencies in the experience, and in order to do a good job of customer service work efficiently, I hope that the relevant leaders and colleagues of the company will give some advice and help on the above issues, so that the customer service work. Can get a good connection, thank you!