Property Management Center Work Plan

I. Guiding ideology and overall requirements

With the guiding ideology of "liberating the mind, expanding opening up, rapidly improving quality, and rapidly occupying the market", adhering to development is the basic principle of the last word, fully implementing the scientific development concept, putting people first, strengthening management, improving service quality, boldly, actively and steadily Promote the reform and development of the center, achieve new development in the market, improve the level of management services, make new breakthroughs in economic benefits, make new changes in the center, and timely prepare for the westward advancement of the school. The normal operation of the work provides strong logistical support.

Second, the work objectives

Work closely around the center, strengthen routine management, focus on work effectiveness, focus on “focus on quality, deepen reform, and accelerate development”, and strive to: strengthen learning, improve service awareness; strengthen management, improve service levels; Improve service efficiency, make service work to be predictable and efficient, to ensure the smooth implementation of various service guarantees, and to achieve the "good service year" work objectives, for the health, stability, and Sustained development makes our due contribution.

Third, specific work measures

1. Grasping the opportunities of the new campus construction, giving full play to the service advantages that have been formed for a long time, and strengthening the market competitiveness through the reform of “management system, operation mechanism, distribution system and cadre system” and focusing on personnel training, Get more share in the new campus property management market. At the same time, we must boldly go out and actively participate in the fierce market competition, and strive to expand the off-campus market, gain greater development space, and strive for greater development.

2. Strengthen the construction of the property management team and improve the overall quality. Continue to adopt the combination of training and going out to learn to improve the professional quality of existing personnel. At the same time, continue to introduce high-quality management personnel, improve the team structure, improve the cultural level, and gradually build a professional, efficient and capable property management backbone.

3. Taking the property management work in the family area as the entrance, comprehensively improve the service quality and management level, and further provide the “safe, high-quality and efficient” logistics support services for teachers and students.

4. On the basis of summing up the experience of 2019, we will further create fine works such as etiquette preservation service, conference reception service, garage management, and Mingdelou property management, and strive to push the property management work to a new level.

5. Grasp the weeds, fertilization and pruning of lawns, hedges and trees, further expand the greening area and increase the reading points; purchase all kinds of flower seedlings to decorate and optimize the campus environment, and create a greenery Clean and tidy campus environment.

6. Every two months, a special experience exchange meeting for quality service of the property management center will be held to promote learning; each department will focus on identifying a property service object as a demonstration point for quality service, to build a service brand and improve service level in an all-round way, and strive to build a warmth. Property, harmonious property.

7. Firmly establish safety awareness, formulate emergency and fire emergency plans; further strengthen inspections and strengthen maintenance and maintenance of facilities and equipment, and eliminate potential safety hazards in the bud.

8. Implement the target responsibility system, strictly implement the management archives, reward and punishment system and the investigation system, and resolutely investigate and punish violations; at the same time, according to the work performance, implement the final elimination system, or wait for posts, study, and dismissal.

9, quality management in line with iso9001_XX standard requirements: the property internal quality index system is higher than 95%; survey customer satisfaction rate is higher than 92.%.