Customer Service Department Annual Work Plan

Summarize the service work in the first half of the year, in order to better carry out the customer service work in the second half of the year, according to the "Customer Service Hand" and the company's relevant regulations, the plan for the second half of the year is as follows:

First, the guiding ideology

Guided by the "**** Archives" issued by the company, the company aims to "improve service quality" and "customer satisfaction as the standard".

Second, the work objectives

1. Do a good job in pre-employment training, correct service attitude, and improve the staff's business level. Mainly engaged in Mandarin training, smiling service training, civilized language training.

2. Conduct in-depth customer satisfaction surveys, conduct investigations through letters and visits, return visits, etc., and make corresponding rectifications to the problems found, and strive to improve service quality.

3. Open the "Party Pioneer Model Post" and give play to the vanguard and exemplary role of party members, so as to improve the quality of service.

Third, the requirements

1. All employees must strictly follow the requirements of the company, study hard, improve work standards, improve business standards, and effectively push customer service in the second half to a new level.

2. Each employee must formulate his own personal work plan for the second half of the year. The work plan standard should be high, and it must be practical and implemented.

3. Other matters shall be notified by the company.

First, the power grid construction and transformation:
Main network part:
1. Complete the new construction of 35KV Gaozhuang Substation.
2. Complete the new construction of 35KV Baiwang Substation.
, distribution network part:
1. Cooperate with the development company to complete the user project.
2. Complete the 10KV outlet project of Gaozhuang Substation and Baiwang Substation.
3. Gradually complete the hidden danger line and equipment transformation work.
Second, safety production:
To achieve the goal of safety throughout the year:
1. Complete the production tasks of the superior and the bureau in time.
2. Strengthen the operation and maintenance management of equipment to ensure the safe operation of the main, distribution network and substation.
3, to achieve safe production throughout the year, no main network, substation accidents.
4. The accident rate of the main network, substation and distribution network is lower than the ministerial standard.
5. There are no five types of malignant accidents.
Main network part:
1. Strengthen the inspection of equipment and lines to ensure the safe operation of equipment and lines.
2. Formulate the “Double Measures” plan for safety production of each unit and the key points of safety production in this year .
3. Preventive testing of equipment in March this year.
4. Do a good job in spring and autumn and autumn inspections, and do a good job in cleaning the equipment.
Distribution network part:
1. Continue to strictly implement the line work plan, approval, and guardianship system to ensure that there is no accident in safety production throughout the year.
2. Strengthen the inspection work of lines and equipment and eliminate them in time.
3. Continue to do a good job of anti-habitual violations.
4. Improve production rules and regulations, increase assessment efforts, and improve production materials.
5. Each unit shall formulate the “double measures” plan and safety work points of the department.

Third, staff training:
In January and February, the person in charge of the work of the bureau and the issuer of the work ticket were given a new version of the work ticket, the operation ticket, and the accident repair order.
2. In May, train and assess the job skills of each unit line supervisor.
In March and July, technical and theoretical knowledge training was provided to the global production and operation personnel.
4. Organize a technical competition for young workers in September and November.
5. Conduct monthly business assessments for employees of substation.