Customer Service Department Annual Work Plan

Summarize the service work in the first half of the year, in order to better carry out the customer service work in the second half of the year, according to the "Customer Service Hand" and the company's relevant regulations, the plan for the second half of the year is as follows:

First, the guiding ideology

Guided by the "**** Archives" issued by the company, the company aims to "improve service quality" and "customer satisfaction as the standard".

Second, the work objectives

1. Do a good job in pre-employment training, correct service attitude, and improve the staff's business level. Mainly engaged in Mandarin training, smiling service training, civilized language training.

2. Conduct in-depth customer satisfaction surveys, conduct investigations through letters and visits, return visits, etc., and make corresponding rectifications to the problems found, and strive to improve service quality.

3. Open the "Party Pioneer Model Post" and give play to the vanguard and exemplary role of party members, so as to improve the quality of service.

Third, the requirements

1. All employees must strictly follow the requirements of the company, study hard, improve work standards, improve business standards, and effectively push customer service in the second half to a new level.

2. Each employee must formulate his own personal work plan for the second half of the year. The work plan standard should be high, and it must be practical and implemented.

3. Other matters shall be notified by the company.