After-sales annual work plan

On the afternoon of March 6, xx, xx “06 After-sales Quality Report and xx Year Work Plan” was held in the lecture hall on the third floor of the Group. More than 320 employees of the manufacturing company attended the meeting. The meeting was hosted by Mo Changshan, vice president of the manufacturing company.

At the meeting, Fan Qiang of the Technical and Technical Department compiled the quality problems of the after-sales feedback in 2006, especially the quality problems of the export units, and reported them to the conference, so that all employees can feel more clearly. Understand the quality problems that occur in units sold abroad in order to avoid and improve in future production.

In the work plan of the manufacturing company for xx years, Mr. Chen first made a brief summary of the work in 2006. On the one hand, he affirmed the achievements in 2006, and pointed out the shortcomings in the work. At the same time, around the goal of “improving quality and reducing costs”, Mr. Wu clearly defined two tasks that the manufacturing company should focus on in xx. First, proceed from the details and take comprehensive measures to further improve product quality. The second is to carry out all-round consumption reduction activities and reduce the cost of manufacturing products. In particular, it is necessary to control the materials such as plates, copper pipes, aluminum foil, refrigerants, gases and wires.

Quality is the foundation of the company's survival. In order to make the quality of xx products reach a new high, Mr. Chen is required to do the following work: First, closely follow the after-sales and inspection to ensure effective and continuous improvement of product quality issues, with emphasis on old problems. Tracking and improvement of new problems; second, further improve and refine the process to better ensure product quality; third, the strict first-piece inspection and “three inspections” system in the workshop, strictly control the quality of the manufacturing process; Training, continuously improve their skills, and ensure product quality with skills. Focus training on problems and problems that are easy to issue; training between new employees and old employees should be different; there is a difference between the problem and the problem-free training; the special types of work, the key types of work and the general types of training are different; To improve the quality responsibility system, to strengthen the assessment, to eliminate the quality problems caused by the lack of responsibility; the sixth is to strictly implement the system file requirements to ensure the effective operation of the system; the seventh is to learn the advanced product quality management methods of domestic and foreign famous brand enterprises. Improve the quality of export products. In accordance with the problem of self-reporting and self-denial, the level is raised.

Xx years is the year of management improvement. In order to improve the management level, Mr. Chen asked the manufacturing company to establish and improve the following eight work systems: 1. Workshop scheduling system; 2. Workshop quality analysis system; 3. Workshop technical preparation system; 4. Workshop cost and expense analysis system; 5. Pipeline on-site review meeting system; 6. Workshop evaluation system; 7. Workshop special inspection system; 8. Workshop rationalization recommendation reward system.

Excellent cadre workforce is an important guarantee for the development of the company. In terms of personnel training and echelon construction, Mr. Chen also made specific arrangements and deployments, requiring all departments to discover people, train people, use good people, and do a good job in employee career planning.

Mr. Chen finally called on all cadres and employees to develop a serious and responsible work attitude. No matter what kind of work, no matter the size of the matter, they must do it seriously and be good, be beautiful, and be exquisite, so that our company's product quality and foundation. Management on the basis of the year of 2006, go one step further and further.

Finally, General Manager Kang Bing, the general manager of Bei Laite, gave a high evaluation of the meeting and gave a brief introduction to the market environment of xx years and the sales of Bei Laite air conditioners. At the same time, everyone was required to be closely united with Wu as the core. Around the group's leadership team, we will work in accordance with the plans we have developed, and our goals will be achieved.
The convening of this meeting not only made all the cadres and staff clear the focus and direction of their work, but also enhanced their confidence and determination to achieve the company's overall goal in xx years.