2019 Hospital Care Work Plan

In the hospital , the nursing staff is the most contacted, the earliest and closest worker to the patient. The quality and image of the nursing staff directly affects the hospital image. People say "three-point treatment, seven-point treatment", although this sentence is not very accurate, it reflects the important role and status of nursing work. The nurses have made positive contributions to the health of the people and have been respected by the society. They are known as “white angels”. In the new year of 2019, we insisted on incorporating the “human-centered patient-centered” humanistic care concept into more practical and specific work details. In the management form, we pursued “customer-oriented service-oriented” and focused on business. Knowledge update actively absorbs multi-disciplinary knowledge, emphasizes knowledge-based, law-abiding, civilized and standardized services in the team building and creates a good cultivation environment for patients, and gradually trains nursing staff into patient health managers, educators, caregivers and researchers. Role. Specially formulated 2019 nursing work plan:

First, strengthen the on-the-job education of nurses and improve the professional quality of nursing staff

1. Strengthen the learning and mastery of relevant knowledge, regularly organize nurses to teach, implement rotating lectures, conduct rules and regulations and professional training. In case of special difficulties, you can update your knowledge and skills by asking a doctor to teach. Learn from each other and make a record.

2. Focus on strengthening the assessment of nurses and strengthening the awareness of learning. The Ministry of Nursing plans to strengthen the "three basics" nursing knowledge and specialized technology training. The senior nurses will flow out the questions, increase the assessment, pay attention to practical results, and do not flow in Forms, rankings, scores are included in the personal files, as an objective basis for individual assessments, competing with each other until reaching the standard.

3. Do a good job of the rotation of the employed nurses, combine the theory and practice of young nursing staff, and master multidisciplinary knowledge and abilities.

4. With the current situation of unbalanced development of nursing level and medical technology, some nurses who plan to send some out to study, improve the quality of nursing staff, and optimize the nursing team. Constantly update nursing knowledge.

Second, nursing safety is the focus of nursing management, and the safety work leader is persistent.

1. Nursing staff's link monitoring: strengthen management of newly transferred nurses and nurses with thoughts and emotions, and focus on confessing and focusing on shifts. Do a good job in the safety management of nursing, reduce medical disputes and hidden dangers of medical accidents, and ensure the safety of patients.

2. Patient's link monitoring: New admissions, new transfers, critically ill patients, and patients with potential risks of medical disputes should focus on supervision and monitoring.

3. Time link monitoring: holidays, weekends, busy work, fatigue time, handover classes, medical education network collection, consolidation, supervision and management.

4. Monitoring of the operation of the nursing operation: infusion, blood transfusion, injection, various allergy tests, etc. Although it is a daily work, if there is a problem, it is a major event of human life, as the focus of monitoring in nursing management.

5. The Nursing Department conducts inspections of hidden dangers of nursing safety from time to time, finds problems, solves problems, analyzes them from the perspective of themselves and departments, analyzes the causes, learns lessons, and proposes prevention and improvement measures. Departments and individuals who repeatedly appear on the same issue shall be held accountable for the occurrence of serious errors and accidents.

Third, change the concept of care and improve the quality of service

1. The Ministry of Nursing continues to strengthen the construction of medical ethics and enhance the responsibility of work. Cultivate nursing staff to establish a "patient-centered" concept, taking the patient's voice as the first signal, taking the patient's needs as the first need, taking the patient's interests as the first consideration, and treating the patient's satisfaction as the first criterion. Strengthen the awareness of active service, quality awareness, and safety awareness. On the basis of further standardizing nursing operations, improve the communication skills of nurses and patients, thereby promoting the quality of nursing and ensuring the safety and effectiveness of nursing work.

2. Pay attention to the collection of nursing service demand information. The nursing department will provide the satisfaction questionnaire through the interviews, interviews with outpatients and inpatients, obtain the satisfaction questionnaire, etc., and often listen to the doctor's opinions and promptly propose improvement measures. At the same time, they give incentives to nurses' work and mobilize their work enthusiasm, from ideological and action to true active service. Apply the service concept of “intentional service, creating and moving” to practical work.

3. Strictly implement the check-up system, emphasize the implementation of the second-level verification, strengthen the responsibility for safety management, and prevent serious errors and accidents. Improve the quality of our care on a safe basis. .

4. Deepen family service and improve service quality. On the basis of cultivating the daily etiquette of the nurses, the medical education network `collects and collects a step to standardize the nursing operation language and the communication skills. Train nurses to establish a good professional image.

The proportion of medical care in our hospital is unreasonable, and the number of nurses is small. The work is heavy. The head nurse should allocate human resources reasonably according to the patient's condition and the workload of the department, flexibly shift the class, increase the number of people working in the peak period, and the nurses in the hospital can get on the job when they need to work, so as to achieve the quality and quantity. The patient provides satisfactory care.

V. Establish legal awareness and standardize the writing of nursing files

With the improvement of people's legal awareness, the promulgation of medical accident treatment regulations, how to strengthen the legal system in nursing services, and improve the legal awareness of nursing staff, has become an important part of nursing management. The nursing department strictly follows the requirements of the provincial health department's nursing file writing standards, and the nursing records are complete and objective. Clarify the meaning of the nursing file writing, standardize the writing of nursing files, and consult with the peers of the higher-level hospitals to determine how to write the nursing files to meet the standard requirements. Combined with the actual situation of writing nursing files in our hospital, it summarizes and analyzes, proposes corresponding countermeasures, provides legal basis for proof, and protects the legitimate rights and interests of nurses. Organize the nursing records writing competition, and the winners will be rewarded.

Six, nursing indicators to achieve the goal

1. Basic care pass rate is 100%

2. The first-aid item has a good rate of 100%

3. The nursing file writing qualification rate is ≥90%

4. Nursing staff "three-base assessment pass rate of 100%

5. One person, one needle, one tube and one tube use sterilization rate of 100%

6. The pass rate of conventional equipment sterilization and sterilization is 100%

7. Disposable syringes and infusion sets have a 100% destruction rate

The following contents are related to the [2019 Hospital Nursing Work Plan], which can be found in the reference:)

2, strengthen the professional training of nursing technology, especially the use of indwelling needles, improve the success rate of venipuncture, constantly sum up experience and lessons in the work, to be bold and overcome psychological barriers. Regular or irregular discussion of the cause of puncture failure, please experience more successful experience with puncture. Actively learn new business and new technologies related to nursing.

3. Strengthen nursing operation practices and implement process-oriented services. Strict aseptic operation and check system to improve the quality of care.

4. Carefully do basic nursing to make the nursing work more standardized. Keep the bed clean and tidy, no smell, no smudges, neat and tidy items, the number of drops infusion is consistent with the doctor's advice, and the patients who inspect the infusion are good at observing the condition and finding problems in time.

5, strive to improve service attitude, so that patients are satisfied with their hearts. Every nurse is required to establish a good service attitude, treat each patient with enthusiasm, and regard patient satisfaction as the ultimate goal of our work, and provide convenience to patients as much as possible. Eliminate the phenomenon of birth, cold, hard, and shoving patients, and never allow quarrels with patients.

Third, do a good job in unity, improve the cohesiveness of the department, strengthen their ability to collaborate and coordinate, and jointly care for the small group of nursing teams. Let everyone's heart full of love, work full of passion, let the ward full of laughter, let the department full of warmth! For the current level of nursing work, there is still a certain distance from the target we envision. There are still some problems like this. I hope that with the help of the head nurse, we can mobilize everyone’s enthusiasm, let everyone have a sense of ownership, and believe in the department. The future will be even better.

From the above is my care work plan for 2019, there will always be insufficient in the work, please help the head nurse and colleagues, and understand!

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