Year-end summary of the company's work in 2019

In XX, the work of the Department under the care and support of the company's leaders and the close cooperation of various departments, fully completed the various commissioning tasks for domestic installation. The installation and commissioning abroad has increased significantly, and the qualification rate for installation and commissioning has reached 100%. With the development of various businesses of the company, it is expected that the installation tasks at home and abroad will increase next year. Looking back at the work done by the installation company for one year, our installers have always been recognized by domestic and foreign customers with their full working attitude and professionalism in the face of many difficulties in language exchange and coordination. However, the customer is somewhat dissatisfied with the materials and processing precision of our company's products and spare parts. Therefore, there are many complaints in this regard, and the difficulty of after-sales service and the related expenses have increased. Here, please ask the relevant departments of the company to improve the purchase of spare parts, materials and processing accuracy. This will help us to install the company to better complete the installation and commissioning tasks of the equipment and ensure its normal operation in the future. Let our products and equipment be more acceptable, thus reducing the postal and shipping costs of after-sales service. In terms of expenses for other expenses, the expenses that could have been saved are due to various reasons such as: the work caused by the site confirmation, the round trip that cannot be debugged in time after installation, and the revisited retraining with the final payment. The lack of all kinds of malpractices caused by the distribution of tracking information, etc., will be taken seriously by us to ensure the quality of our work. Quality objectives and action measures for 2009:

First, in terms of improving management standards:

1. Strengthen the personnel of this department to further understand the iso9001:XX quality assurance system, and revisit the code of responsibility for program files and supporting files. 2. Strengthen the awareness of installation quality management and do a good job of quality tracking and feedback during the installation process. 3. Strengthen the testing of the overall safety adjustment skills of all installers, ensure that they are ready to work, improve the professional quality of all aspects, and build a company window image.

Second, the provision of quality services:

1. The requirements and problems reflected by the customer are solved by telephone or directly by people, and the records are made, and the responsibility is to the person.

2, timely feedback on the problems of product quality, and through the quality of the quick report, to play the link, with the shortest time, the fastest work efficiency, the best answer, try to make customers satisfied.

3. For users who use our products, no matter the warranty period, they have the responsibility to do a good job of returning to the survey and research, and promote the satisfaction of users to 100%.

Third, to ensure that the work is error-free:

1. According to the company's installation and adjustment test acceptance rate of 100%.

2. Enhance behavioral ideology and control human-induced quality accidents to zero.

3. Cooperate with the International Trade and Marketing Department, while doing good after-sales service, it is responsible for training the maintenance and maintenance trainees selected by the stadium, and the training pass rate is up to 90%.

The quality objectives and action measures for the year 2019 have been formulated. It is necessary for us to implement them conscientiously. In accordance with the ISO9001:XX quality assurance system, we strictly abide by the requirements of the program files and supporting files. Taking "services to create value as the center", all members participate, advocating the "inappropriate hand, I am the first" idea to work together to do their own work, and strive to install and debug the rate of 100% in 2019, the customer's complaint rate tends At zero. Special note: The first model text editor carefully collected for you, for your reference only.