Summary of office work in the first half of the year

Looking back at the work in the first half of the year, with the support and help of the company's leaders and department leaders and colleagues, I strictly requested myself and, in accordance with the company's requirements, initially realized the transformational service work, and also achieved corresponding work affirmation. Through one year of work and study, work patterns, ideas and concepts have made new breakthroughs, and the working methods have also undergone major changes. The work situation in the past six months is summarized as follows:

One: office daily work:

As the staff of the office , I realized that the office is a service window of the company. It is the center of communication, communication and internal and external coordination. It is the center that helps all work to move toward the goal. The task is arduous and cumbersome. A lot of tedious work, self-reinforcing work awareness, speed up work, improve work efficiency, ensure that the transaction is accurate, appropriate, comprehensive, and avoid errors and omissions. The method of handling work to date still needs to be further strengthened.

Two: canteen:

Time has passed so fast, busy in the middle of the years, in the blink of an eye, I have been taking over the canteen for half a year. Canteens, diets, and employees are particularly important as canteens. As administrators, we should consider the diet of many employees to ensure the health of each colleague. As a group canteen, although the number of people eating is not much, it is necessary to strictly implement food hygiene and safety, because it is related to the health of each employee. First of all: our canteen staff will conduct pre-employment medical examinations every year, and receive a health certificate. Secondly, from time to time, the staff members are enlightened and implement the requirements of safety and health. Through learning, teaching, and transmission to improve the quality of service and awareness of staff in the work, and do a good job in the food hygiene of our company canteen: "one wash, two flush, three disinfection" work. The dining table and the ground should be used as needed, and the cleaning work of the kitchen once a week. If any irregularities are found, immediately point out and execute immediately.     

Since the first half of the year, the combination of canteen meals. The quality of the food has always been the focus of the company's leadership, which is why employees' meals have improved dramatically. Especially at noon, it is necessary to ensure that the workload of the employees in one day, the working mood, and everywhere reflect the company's care for every employee. From resentment to plain speech and then to the prize, the middle of the excitement to disappointment, the depression and calm, I learned a lot, learned the simplest things a manager has: calm heart, encounters uneasy things, Make calm attitudes, practices, ideas, and get knowledge, abilities, and conclusions from here.

For the purchase of food, the loss of goods is controlled, but the management needs to be strengthened to avoid loopholes. I believe that the canteen work is gradually entering normalization and regularization, and the canteen staff are working hard to gradually form a team of love, dedication, pragmatism and cooperation.

Three: Property: daily supervision and management work

For me, it is a brand new work area. The Property Management Office is an image of the existing sales department and the future residential property service. It is a daily maintenance, management and service organization in the company's process. The limitations of the existing sales department services, the handling of daily complaints, the maintenance of basic equipment, environmental sanitation, green maintenance, etc. are also minimal. If the workload is not large and the cumbersome affairs are not many, the work attitude of the property staff should be firstly grasped, the work enthusiasm, fullness, and awareness should be strengthened, the work pace should be accelerated, the work efficiency should be improved, and the service should be comprehensive, accurate and well-prepared. ready.

: Routine maintenance: The company entered the sales department in October of 2011. The maintenance, maintenance and environmental sanitation of a large number of basic equipment and facilities, green maintenance work, and gradually formed a connection chain, have been able to find problems in a timely manner, timely feedback, simple Maintenance and maintenance control within one working day, strive to synchronize discovery, feedback, and implementation, avoiding the problem of not quantifying the problem and concealing the actual problem.

: Safety Management: The overall situation of safety work in the first half of this year is good, but it is necessary to avoid the losses caused by the same as last year. Therefore, there should be no negligence, numbness and luck in the safety work. It is necessary to work hard for outsiders and staff outside the jurisdiction to avoid similar and more serious problems.

: Strengthen learning, training, and improve service levels       

Actively improve their own professional quality, strive for work initiative, have a strong professional and responsible, and strive to improve work efficiency and work quality. The problems that arise in daily work, in terms of organizational management ability, comprehensive analysis ability, coordination ability and verbal expression ability, have improved after one year of training, and can treat other tasks with a correct attitude. Love work and seriously implement it in practice.

Four: Customer Service

1: In the early preparations for the next year, the customer service center, as the customer's personal guardian, is actively establishing and initial implementation, focusing on the customer, constantly thinking, improving business processes, familiarizing with various service programs, learning theoretical knowledge, Standardize, strengthen and refine the etiquette of the customer service center, courteous hospitality, enthusiasm and meticulous service concept.

2: Smooth communication platform and do a good job of detailed service promotion;

: Play and utilize the existing technology platform, and the role of Windows to release the project progress, management information and service information to the owner in a timely manner;

: Comprehensive display to the majority of prospective owners and customers, and establish a good image of the company;

: Further smooth, explore and broaden communication channels with owners and customers;

The above work is being actively implemented. I believe that in the preparation period of the year before the handover, we will continue to innovate, continue to work together, work and ideas combined with green space corporate culture to paint a brilliant tomorrow.

Five: There is a problem

It is not terrible that a person has shortcomings. If you can't find your shortcomings in time, it will be terrible. Therefore, I find my own problems, face up to my own problems, and dare to correct my own problems, so that I can continue to grow in the summary. Just as my management experience is not enough, management innovation is too little, and the expression of documents is lacking. Management still stays at the initial stage of problem solving and problem solving. The system of problem encountering and management is not in place. These are me. The next step is to work hard.    

Through summing up, I have several feelings: First, we must carry forward teamwork; second, we must learn to communicate with departments and leaders; third, we must have an enterprising heart that always climbs the peak. With the continuous development of the company, under the pressure of the external environment, I have put forward higher requirements for me, "going against the water, not going back." Strengthen your own learning to adapt to the market competition environment of the survival of the fittest. In the second half of 2019, in the face of new challenges, we must emancipate our minds, seek truth from facts, and carry forward the work style of advancing with the times. In the second half of 2019, it will be a half year for the company to take off, and it will be more than half a year of hard work. As a member of the company, I will break through with the company's growth and development. In the next six months, the time is fair. I will take advantage of this time to seriously study the theoretical business knowledge, master the necessary professional, and make my work efficiency fully enter a new level, and make myself the company's development and growth. Some efforts.