Summary of the work of the Office Secretary in 2019
In the past year, under the leadership and concern of the party group of the office, the Secretariat of the Secretariat has been united and solid, working closely with other departments, focusing on the central work of the office, further defining functions, improving services, and continuously improving work style. The tasks that have been successfully completed. The main work and experience of the year is reported as follows:
I. Emergency management of work tasks
1. Emergency duties. In the past year, our Secretarial Section has worked hard to adapt to the new situation, research new problems, and strive to turn passive office into active office and serve as a good assistant to the leadership. First, starting from the medium of the culture, the duty staff is required to lead the division of labor, and every contact method of the leadership should be promptly and actively understood and mastered, giving full play to the subjective initiative of the duty officer. The second is to pay close attention to the implementation of the system, strengthen the sense of responsibility, and actively improve the style of work to ensure the quality of work. In the case of fewer personnel and heavy tasks, the smooth communication between the various departments of the government is effectively guaranteed. Third, in order to implement the work on duty, timely and effectively deal with major emergencies, we concentrated on the "General Emergency Plan for Public Emergencies of the Municipal People's Government" and "Opinions of the Municipal People's Government on the Reporting Procedures for Serious Extraordinary Incidents" The reporting and handling of public emergencies were clarified, which made the office more standardized on the handling of public emergencies, and the working mechanism was more reasonable, which improved the government's ability to deal with public emergencies. The fourth is to continuously improve the deputy mayor's reception on duty on Saturday and Sunday, and the deputy secretary-general is responsible for the petition and other systems. The fifth is to strengthen the training of new recruits. In the second half of the year, the staff in the duty room changed a lot. In order to enable the new comrades to quickly adapt to the role, they can quickly integrate into the duty. We adopted the duty shift system. Each of the old comrades brought a new comrade to participate in the duty. So that newcomers will soon be able to stand on their own. The sixth is to implement the responsibility system for duty shifts. In order to make the work on duty better, and avoid the disconnection of work caused by the lack of connection, we have adopted the duty-based duty system, and the white-shift staff has overall responsibility for the duty, which further strengthens the work connection and improves work efficiency.
2. Comprehensive coordination. Strengthening emergency management planning and system construction in an all-round way has further strengthened the construction of the emergency response plan system. The “Implementation Opinions of the Municipal People's Government on Comprehensively Strengthening Emergency Management Work” was issued, and the “General Emergency Plan for Public Emergencies of the Municipal People's Government” and 43 special emergency plans were issued and issued to improve public safety and deal with public emergencies. Safeguarding capabilities, prevention and reduction of natural disasters, accident disasters, public health and social security and the losses caused by them have put forward specific requirements and become the guiding archives for the city to respond to public emergencies.
The second is to establish and improve the information reporting and publishing system for public emergencies. The Bank issued and issued the Notice of the Municipal People's Government Office on Doing a Good Job Report on Public Emergencies, and the Standards for Reporting Emergency Significant Events, and completed the drafting of the new Job Duty and Job Responsibilities.
3. The first aspect of logistics support is to promote the construction of an emergency platform system. In accordance with the principle of unified planning and integration of resources, on the basis of the city's civil emergency response command system, the municipal government's emergency command platform will be built, and at the same time, the construction of emergency platforms at all levels and departments of the city will be accelerated, with the focus on municipal emergency platforms. Level, department and professional institutions are interconnected, information sharing, mutual emphasis, mutual support, integrated monitoring and monitoring, forecasting, information reporting, auxiliary decision-making, dispatching command and summary evaluation, etc. system.
The second is to set up an emergency management expert group in Luoyang City, including 33 experts from municipal departments, research institutes, universities, enterprises and military systems, to strengthen investigation and research on important issues of emergency management, and give full play to emergency management technology. The role of the work leader, responsible for providing decision-making advice and professional advice for the city's emergency management work, providing theoretical guidance and technical support for the city's emergency management work.
The third is to strengthen the management of emergency management training.
The fourth is to strengthen the construction of emergency rescue teams.
Strengthen the management of various types of emergency resources.
Do a good job in emergency response and aftercare.
Conduct census and monitoring of various hidden dangers of public emergencies and implement safety precautions.
Vigorously carry out emergency management training and popular science education.
Weekly report matters evaluation work. According to the spirit of the city's main leadership instructions, we are responsible for organizing the evaluation of the 56 types of weekly newspaper handling matters of the municipal government system. First, we established a weekly report group to handle matters evaluation work, standardized the weekly report processing work, and improved the efficiency and effectiveness of the weekly newspaper processing. The second is to establish and improve various evaluation systems. Eleven kinds of assessment methods, such as the “Measures for the Assessment of the Handling of Weekly Reports”, were formulated, and the weekly report processing was evaluated in five aspects: leadership evaluation, operational timeliness, handling effects, feedback, and quality of newspapers. The third is to strengthen the weekly newspaper to handle training. The special training will be held in the form of special training or in the form of training in the form of training. Fourth, the quality of the "Weekly Reporting Matters Evaluation". As of December, a total of "the evaluation of the handling of weekly newspapers" was issued, and the selection of better handling items and poor handling of matters clearly promoted the smooth implementation of the weekly report.
Work on duty. In the past year, our Secretarial Section has worked hard to adapt to the new situation, research new problems, and strive to turn passive office into active office and serve as a good assistant to the leadership. First, starting from the medium of the culture, the duty staff is required to lead the division of labor, and every contact method of the leadership should be promptly and actively understood and mastered, giving full play to the subjective initiative of the duty officer. The second is to pay close attention to the implementation of the system, strengthen the sense of responsibility, and actively improve the style of work to ensure the quality of work. In the case of fewer personnel and heavy tasks, the smooth communication between the various departments of the government is effectively guaranteed.
In the second half of the year, the staff in the duty room changed a lot. In order to enable the new comrades to quickly adapt to the role, they can quickly integrate into the duty. We adopted the duty shift system. Each of the old comrades brought a new comrade to participate in the duty. So that newcomers will soon be able to stand on their own.
In order to make the work on duty better and avoid the disconnection of work caused by the lack of connection, we adopted the white shift responsibility system and adopted the method of rotation for one year to receive and operate the rest of the Mingchuan telegraph and transmit the Mingzhu telegraph. The remaining shares were received and operated for the remainder of the invitation, assisting in the handling of the people's petitions for the rest of the day. The average daily call was received and the notifications were issued nearly one hundred times.
In addition, our department has also done a lot of work for the customer statistics and venue layout of major events such as the two-segment leadership activities and the second xx sessions. Participated in major activities such as inspections and investigations by national and provincial leaders, and successfully completed other tasks assigned by the leadership.
Send and receive work. Over the past year, the comrades in the mailroom have been closely cooperating, complementing each other and constantly communicating, ensuring the subscription and mail delivery of newspapers and periodicals by the municipal government and various agencies. The company sent and received tens of thousands of mails throughout the year; more than 10,000 inbound mails were received, and 10,000 copies were sent out; 10,000 copies of newspapers and magazines were distributed throughout the year without any errors.
Second, our approach and experience Review the work done in a year, our experience mainly has the following aspects:
Focus on learning, continuously improve the overall quality of staff, and strengthen the sense of responsibility.
As the central and information distribution center of the municipal government, the Secretarial Section is the primary window for the government to contact the outside world. The words and deeds of the staff are directly related to the image of the government in the hearts of the people. This requires our staff to be both cautious and cautious, with high political awareness, good moral quality, rich cultural knowledge and social knowledge. To this end, we put forward the slogan of internal style, external image, quality and service. It is better to adhere to the weekly concentrated learning system, organize and exchange learning experiences from time to time, and combine the characteristics of work in different periods to learn the work-related content. In order to better answer the people's enquiries, we take a comprehensive study, focus on the principles, and special studies on different issues. For each major initiative in the city, timely study relevant policies and regulations; before the flower meeting, focus on the characteristics of foreign tourists, focus on learning tourism knowledge; usually encourage everyone to collect information related to work in the newspapers and magazines. In order to facilitate the leadership of the inspection and the public consultation, so that they can easily deal with various problems at work, improve the efficiency of work, the public praise of the work of the secretary's duty room from time to time, and set a good image.
In view of the complicated, trivial, specific and wide-ranging characteristics of the duty room, we adhered to the following aspects: First, the meeting was handed over before the class. Every day before the shift, you must put the work on duty, especially the things that need to continue to operate, must be clearly explained, and make detailed records of the things that have been dealt with; second, try to prevent the work from being delayed in your own hands; The running files are backlogged on their own hands; the comrades who are doing things are not allowed to be left out; the image of the government is not affected by themselves.
Work practices have proven that these measures are effective.
Standardize the work system, do a good job of implementation, and change the work style.
As the window department of the office, the implementation of the secretary department is in place, which is related to the overall situation of the whole work. In order to implement the work on duty and deal with major emergencies in a timely and effective manner, we have concentrated on studying the overall public emergencies of the Municipal People's Government this year. The Emergency Plan has made clear the reporting and handling of public emergencies, so that the office's procedures for handling public emergencies are more standardized and the working mechanism is more reasonable. The deputy mayor is constantly on duty on Saturday and Sunday, and the deputy secretary-general is responsible for letters and visits. At the same time, in order to do a good job in the implementation of the system, we also regularly conduct special system study and training for the general staff, which improves the government's ability to handle public emergencies.
III. Problems in the past year, under the leadership of the office, the secretary department has achieved certain results through the joint efforts of all personnel and has been affirmed by leaders and comrades. However, we are also clearly aware that compared with the requirements of the new situation and new tasks, there is still a certain gap in our work compared with the work standards and requirements of office leaders. First, the sense of service needs to be improved, the way of service, the means of service, and the understanding of the connotation of services, there are still many places that are not in place; the second is not enough to provide support for leadership decision-making, and the awareness of active participation is not very strong; Due to the tight work of the Secretarial Section, the comprehensive system theory training of staff needs to be strengthened.
In the new year, all the comrades of the Secretary will continue to keep up with the times, diligent and conscientious, pioneering and innovative, and further closely cooperate with the comrades of the office leadership and other departments, work hard, be practical, and work hard to promote the work. Order, better serve the overall situation of the city government, show the good image of the city government office, add luster to the office work.
I. Emergency management of work tasks
1. Emergency duties. In the past year, our Secretarial Section has worked hard to adapt to the new situation, research new problems, and strive to turn passive office into active office and serve as a good assistant to the leadership. First, starting from the medium of the culture, the duty staff is required to lead the division of labor, and every contact method of the leadership should be promptly and actively understood and mastered, giving full play to the subjective initiative of the duty officer. The second is to pay close attention to the implementation of the system, strengthen the sense of responsibility, and actively improve the style of work to ensure the quality of work. In the case of fewer personnel and heavy tasks, the smooth communication between the various departments of the government is effectively guaranteed. Third, in order to implement the work on duty, timely and effectively deal with major emergencies, we concentrated on the "General Emergency Plan for Public Emergencies of the Municipal People's Government" and "Opinions of the Municipal People's Government on the Reporting Procedures for Serious Extraordinary Incidents" The reporting and handling of public emergencies were clarified, which made the office more standardized on the handling of public emergencies, and the working mechanism was more reasonable, which improved the government's ability to deal with public emergencies. The fourth is to continuously improve the deputy mayor's reception on duty on Saturday and Sunday, and the deputy secretary-general is responsible for the petition and other systems. The fifth is to strengthen the training of new recruits. In the second half of the year, the staff in the duty room changed a lot. In order to enable the new comrades to quickly adapt to the role, they can quickly integrate into the duty. We adopted the duty shift system. Each of the old comrades brought a new comrade to participate in the duty. So that newcomers will soon be able to stand on their own. The sixth is to implement the responsibility system for duty shifts. In order to make the work on duty better, and avoid the disconnection of work caused by the lack of connection, we have adopted the duty-based duty system, and the white-shift staff has overall responsibility for the duty, which further strengthens the work connection and improves work efficiency.
2. Comprehensive coordination. Strengthening emergency management planning and system construction in an all-round way has further strengthened the construction of the emergency response plan system. The “Implementation Opinions of the Municipal People's Government on Comprehensively Strengthening Emergency Management Work” was issued, and the “General Emergency Plan for Public Emergencies of the Municipal People's Government” and 43 special emergency plans were issued and issued to improve public safety and deal with public emergencies. Safeguarding capabilities, prevention and reduction of natural disasters, accident disasters, public health and social security and the losses caused by them have put forward specific requirements and become the guiding archives for the city to respond to public emergencies.
The second is to establish and improve the information reporting and publishing system for public emergencies. The Bank issued and issued the Notice of the Municipal People's Government Office on Doing a Good Job Report on Public Emergencies, and the Standards for Reporting Emergency Significant Events, and completed the drafting of the new Job Duty and Job Responsibilities.
3. The first aspect of logistics support is to promote the construction of an emergency platform system. In accordance with the principle of unified planning and integration of resources, on the basis of the city's civil emergency response command system, the municipal government's emergency command platform will be built, and at the same time, the construction of emergency platforms at all levels and departments of the city will be accelerated, with the focus on municipal emergency platforms. Level, department and professional institutions are interconnected, information sharing, mutual emphasis, mutual support, integrated monitoring and monitoring, forecasting, information reporting, auxiliary decision-making, dispatching command and summary evaluation, etc. system.
The second is to set up an emergency management expert group in Luoyang City, including 33 experts from municipal departments, research institutes, universities, enterprises and military systems, to strengthen investigation and research on important issues of emergency management, and give full play to emergency management technology. The role of the work leader, responsible for providing decision-making advice and professional advice for the city's emergency management work, providing theoretical guidance and technical support for the city's emergency management work.
The third is to strengthen the management of emergency management training.
The fourth is to strengthen the construction of emergency rescue teams.
Strengthen the management of various types of emergency resources.
Do a good job in emergency response and aftercare.
Conduct census and monitoring of various hidden dangers of public emergencies and implement safety precautions.
Vigorously carry out emergency management training and popular science education.
Weekly report matters evaluation work. According to the spirit of the city's main leadership instructions, we are responsible for organizing the evaluation of the 56 types of weekly newspaper handling matters of the municipal government system. First, we established a weekly report group to handle matters evaluation work, standardized the weekly report processing work, and improved the efficiency and effectiveness of the weekly newspaper processing. The second is to establish and improve various evaluation systems. Eleven kinds of assessment methods, such as the “Measures for the Assessment of the Handling of Weekly Reports”, were formulated, and the weekly report processing was evaluated in five aspects: leadership evaluation, operational timeliness, handling effects, feedback, and quality of newspapers. The third is to strengthen the weekly newspaper to handle training. The special training will be held in the form of special training or in the form of training in the form of training. Fourth, the quality of the "Weekly Reporting Matters Evaluation". As of December, a total of "the evaluation of the handling of weekly newspapers" was issued, and the selection of better handling items and poor handling of matters clearly promoted the smooth implementation of the weekly report.
Work on duty. In the past year, our Secretarial Section has worked hard to adapt to the new situation, research new problems, and strive to turn passive office into active office and serve as a good assistant to the leadership. First, starting from the medium of the culture, the duty staff is required to lead the division of labor, and every contact method of the leadership should be promptly and actively understood and mastered, giving full play to the subjective initiative of the duty officer. The second is to pay close attention to the implementation of the system, strengthen the sense of responsibility, and actively improve the style of work to ensure the quality of work. In the case of fewer personnel and heavy tasks, the smooth communication between the various departments of the government is effectively guaranteed.
In the second half of the year, the staff in the duty room changed a lot. In order to enable the new comrades to quickly adapt to the role, they can quickly integrate into the duty. We adopted the duty shift system. Each of the old comrades brought a new comrade to participate in the duty. So that newcomers will soon be able to stand on their own.
In order to make the work on duty better and avoid the disconnection of work caused by the lack of connection, we adopted the white shift responsibility system and adopted the method of rotation for one year to receive and operate the rest of the Mingchuan telegraph and transmit the Mingzhu telegraph. The remaining shares were received and operated for the remainder of the invitation, assisting in the handling of the people's petitions for the rest of the day. The average daily call was received and the notifications were issued nearly one hundred times.
In addition, our department has also done a lot of work for the customer statistics and venue layout of major events such as the two-segment leadership activities and the second xx sessions. Participated in major activities such as inspections and investigations by national and provincial leaders, and successfully completed other tasks assigned by the leadership.
Send and receive work. Over the past year, the comrades in the mailroom have been closely cooperating, complementing each other and constantly communicating, ensuring the subscription and mail delivery of newspapers and periodicals by the municipal government and various agencies. The company sent and received tens of thousands of mails throughout the year; more than 10,000 inbound mails were received, and 10,000 copies were sent out; 10,000 copies of newspapers and magazines were distributed throughout the year without any errors.
Second, our approach and experience Review the work done in a year, our experience mainly has the following aspects:
Focus on learning, continuously improve the overall quality of staff, and strengthen the sense of responsibility.
As the central and information distribution center of the municipal government, the Secretarial Section is the primary window for the government to contact the outside world. The words and deeds of the staff are directly related to the image of the government in the hearts of the people. This requires our staff to be both cautious and cautious, with high political awareness, good moral quality, rich cultural knowledge and social knowledge. To this end, we put forward the slogan of internal style, external image, quality and service. It is better to adhere to the weekly concentrated learning system, organize and exchange learning experiences from time to time, and combine the characteristics of work in different periods to learn the work-related content. In order to better answer the people's enquiries, we take a comprehensive study, focus on the principles, and special studies on different issues. For each major initiative in the city, timely study relevant policies and regulations; before the flower meeting, focus on the characteristics of foreign tourists, focus on learning tourism knowledge; usually encourage everyone to collect information related to work in the newspapers and magazines. In order to facilitate the leadership of the inspection and the public consultation, so that they can easily deal with various problems at work, improve the efficiency of work, the public praise of the work of the secretary's duty room from time to time, and set a good image.
In view of the complicated, trivial, specific and wide-ranging characteristics of the duty room, we adhered to the following aspects: First, the meeting was handed over before the class. Every day before the shift, you must put the work on duty, especially the things that need to continue to operate, must be clearly explained, and make detailed records of the things that have been dealt with; second, try to prevent the work from being delayed in your own hands; The running files are backlogged on their own hands; the comrades who are doing things are not allowed to be left out; the image of the government is not affected by themselves.
Work practices have proven that these measures are effective.
Standardize the work system, do a good job of implementation, and change the work style.
As the window department of the office, the implementation of the secretary department is in place, which is related to the overall situation of the whole work. In order to implement the work on duty and deal with major emergencies in a timely and effective manner, we have concentrated on studying the overall public emergencies of the Municipal People's Government this year. The Emergency Plan has made clear the reporting and handling of public emergencies, so that the office's procedures for handling public emergencies are more standardized and the working mechanism is more reasonable. The deputy mayor is constantly on duty on Saturday and Sunday, and the deputy secretary-general is responsible for letters and visits. At the same time, in order to do a good job in the implementation of the system, we also regularly conduct special system study and training for the general staff, which improves the government's ability to handle public emergencies.
III. Problems in the past year, under the leadership of the office, the secretary department has achieved certain results through the joint efforts of all personnel and has been affirmed by leaders and comrades. However, we are also clearly aware that compared with the requirements of the new situation and new tasks, there is still a certain gap in our work compared with the work standards and requirements of office leaders. First, the sense of service needs to be improved, the way of service, the means of service, and the understanding of the connotation of services, there are still many places that are not in place; the second is not enough to provide support for leadership decision-making, and the awareness of active participation is not very strong; Due to the tight work of the Secretarial Section, the comprehensive system theory training of staff needs to be strengthened.
In the new year, all the comrades of the Secretary will continue to keep up with the times, diligent and conscientious, pioneering and innovative, and further closely cooperate with the comrades of the office leadership and other departments, work hard, be practical, and work hard to promote the work. Order, better serve the overall situation of the city government, show the good image of the city government office, add luster to the office work.
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