General Office 2019 Work Summary and 2019 Work Plan
The comprehensive office is the comprehensive management department under the direct leadership of the general manager's office of the company. It is a hub that connects the inside and the outside, communicates inside and outside, coordinates around, and contacts in all directions. The work is also very complicated. There are document processing, file management, file transfer, personnel management, Salary management, procurement management, etc. Although the work is complicated and trivial, the three officers in the comprehensive office each perform their duties, in charge of administrative, personnel, and procurement work. Although there are few personnel, the employees of the integrated office are not separated from each other, and they encourage each other and learn from each other.
In the past year, under the care and help of the company's leaders, and with the unremitting efforts of all employees, the comprehensive office has made certain progress in various work, laying the foundation for the work of XX and creating favorable conditions. In order to sum up experience, find gaps, and promote the work of the department to a higher level, the summary of the work in XX is reported as follows.
I. General office administrative management:
1. Do a good job in the archiving of the comprehensive office
From January to November XX, 96 copies of comprehensive archives and reports were prepared according to the company's requirements; 167 copies were sent out; 125 external receipts were sorted out, and the comprehensive office has carefully completed the collection, distribution, registration, distribution and archives of relevant files. And supervise the work, as well as the archiving of archives.
2. Assisting the company's leaders and improving the company's system According to the actual operation of the company, the company's leaders have successively improved the rules and regulations such as the “Regulations and Regulations” and “Employee Handbook”. Through these systems, the behavior of company employees is regulated and the sense of responsibility of employees is increased.
3. Completion of company assets change, annual audit of industrial and commercial registration, organization code certificate, qualification certificate, etc. Due to the development needs of the company, the business registration is required to change the business. On June 5, XX, the industrial and commercial registration and organization code certificate change was successfully completed, laying a foundation for the smooth operation of the company. In September XX, the qualification certificate was changed to lay the foundation for the smooth development of the company.
4. Successfully complete all meetings and receptions. At the meeting held by the company, prepare for the signing book, tea, chairs, meeting notice, vehicle transfer, etc. before the meeting to ensure that the meeting is held on time. After the meeting, the record was reported to the general manager's office. For meetings and receptions held outside the company, we will do a good job in booking hotels and vehicles in accordance with the notice requirements, and do a good job in the settlement of related expenses.
5. Organize various activities
In XX, the comprehensive office organized various activities and received support from various departments and project departments. In January, we organized various departments and project staff to participate in anti-snow disaster relief activities; in April, under the leadership of the headquarters, we organized company members to participate in plant adoption activities; from May, we organized all employees to donate to the earthquake-stricken areas, and raised funds for three times. The donation amounted to more than 13,000 yuan, and the materials were some; in June, employees were organized to participate in the Olympic torch team, which contributed their strength to the smooth passing of the Olympic flame in Hefei. At the same time, the employees of the project were organized to "start from the details and improve Quality of service" big discussion activities.
Second, the comprehensive office personnel management work
1. According to the needs, timely recruitment of personnel and potential of existing staff development is the focus of personnel management in the integrated office. In XX, with the completion of various supporting facilities in the administrative district, the grassroots personnel in the property are in a difficult situation. In order to break the deadlock, the comprehensive office adopts diversified recruitment methods, and signs labor cooperation agreements with labor service companies; it also contacts the surrounding street offices to transport the appropriate age personnel in the street area. In February, the company successfully took over the Swan Lakeside community, and the comprehensive office met the difficulties and completed the basic staffing of the community in an efficient and timely manner. As of November, the company currently employs 941 people.
The recruitment and configuration of human resources is not simply a matter of opening a few job fairs. Recruit talents to meet the company's operational needs in accordance with the established organizational structure and job analysis of each department. In other words, saving manpower costs as much as possible, making people do their best, and ensuring that the organization operates efficiently is the principle of human resources allocation. Therefore, in the process of achieving the goal, the necessary analysis and control of the manpower requirements of each department will be carried out in the future. Strive to make personnel recruitment and configuration work to achieve three points: to meet demand, ensure reserves, cautious recruitment.
2. Improve the overall quality of employees and actively carry out various trainings In order to improve employees' service awareness, competition awareness and innovation awareness, the comprehensive office actively carries out employee training. In May, the Jianjian Training School was invited to conduct property knowledge training for new recruits at Swan Lake, and at the same time, the property management certificate was issued to relevant learners. In September, Jiang Qun, the chief engineer of Shanghai Pujiang Property Company, and Xie Kechang, who invited the city fire brigade in 10 months, to train the relevant personnel of the company in fire protection monitoring. In addition, many related employees were organized to participate in training related to their own business knowledge, which promoted the improvement of the theoretical knowledge of the company's employees and improved their own quality to a certain extent.
3. Strengthen the management of files and attendance to ensure the correct distribution of labor and capital.
In the second half of XX, under the cooperation of one borrower, the company's employee files and time cards were sorted out. At present, the file management work can basically meet the requirements of the leaders. In terms of labor management, the personnel management staff of the comprehensive office is meticulous, and repeatedly checks the attendance and overtime forms sent by the various departments and project departments of the company, and finds timely reports, does not create ambiguous accounts, and pays the wages on time. Send it to finance.
4. Do legal employment, improve the labor contract signing and social insurance to enter and exit the work.
The implementation of the new Labor Contract Law on January 1, XX requires the signing of a labor contract for each new employee. The practice of signing a contract after the previous probation period has been changed. The new regulations have intensified the workload of labor contract signing and social security handling. The comprehensive office personnel management personnel carefully check the information of each employee in daily work to ensure that There is no mistake in signing labor contracts and social security.
Due to the large number of employees in the front line of the property company, there is a lack of self-protection awareness. In the daily work, there are often some accidental injuries. In XX, more than 20 work injuries were reported. In addition, in May, the company approved the work of the company's employees based on the insurance base.
5. Strengthen performance appraisal and formulate a reasonable way to fully mobilize the enthusiasm of employees and change the situation of doing bad wages. In April and May, the performance appraisal system was carried out in the cleaning department and customer service department of each company's projects. After the implementation of the system, the enthusiasm of employees has been greatly improved.
Third, the comprehensive office procurement management work
1. Open public transparency, realize the public bidding by the public bidding and purchasing department according to the procurement plan submitted by the project department and the construction unit. The number of invited bidders is more than three, some as many as ten, and the total price of the bidding price is discussed. The manager's office, the finance department, the lawyer's office, and the procurement are all involved, increasing the transparency of sunshine procurement, and truly reducing costs and protecting the company's interests.
2. Work on aspects such as controlling costs and purchasing cost-effective products.
The XX annual comprehensive office procurement focuses on the work objectives of “controlling cost and purchasing cost-effective products”, and conducts price comparison on the basis of fully understanding market information, focusing on communication skills and negotiation strategies. All long-term cooperative suppliers are required to float 5-8 percentage points on the basis of the contract price. At the same time, some work procedures were adjusted, the procurement review process was added, and the cost was controlled to the maximum extent, saving every penny for the company.
3. Further strengthen management coordination with suppliers
In XX, the comprehensive office procurement further strengthened the management of suppliers. In the attitude of being responsible to each visiting supplier, each registered supplier was classified and registered, ensuring that each supplier's information will not be lost. At the same time, it is also conducive to the acquisition of supplier information, thus further expanding the market information space. A list of qualified suppliers has been established, and the merchants are evaluated and analyzed before the bidding quotation is made.
4. Reduce the procurement time, strive to meet the needs of the project in a timely and timely manner. With the strong support of the general manager's office, reduce the procurement time, and timely purchase the required items in the Swan Lakeside community; complete the government complex and the sports center. Wall cleaning work, Greene, Huilin small high-rise elevator maintenance work, and procurement of items required by various departments and project departments.
Fourth, the achievement of the results is inseparable from the correct leadership of the head of the head office, and can not be separated from the strong assistance and support of various departments. While fully affirming the achievements, we also saw the problems in the department:
1. Due to the trivial work of the integrated office, there are often no small details in the work. Each job is subjectively hoping to accomplish the best, but due to limited ability, everything cannot be perfected.
2. Some of the work of the company's departments are not well understood, and the actual situation of the existing problems is not comprehensive enough, so that the role of the staff assistants should be insufficient for the leadership decision-making.
3. The implementation of the system is not enough. Due to the complexity of the company's affairs, there is a certain phenomenon of heavy system construction.
4. The company's propaganda needs to be strengthened.
5. Not enough to learn about other professional business of the company.
These need us to actually solve them in our future work. The year XX is about to pass and the new year is coming. In the new year, we will continue to work around the company center, overcome shortcomings, improve methods; conduct in-depth research, grasp the truth; strengthen management, improve services; boldly explore new ideas and new methods of comprehensive office work, and promote work to a new Taiwan Order, make a greater contribution to the company's healthy and rapid development. The XX year work plan is now reported as follows:
I. Strengthen communication and do a good job of propaganda work In order to let more people understand the service items and service scope of the political and cultural Bund property company, and clearly understand our service commitment, service hotline and service complaint channels, the XX-year comprehensive office has begun to increase publicity efforts. Provide good publicity conditions for the company to enter the market-oriented operation.
Second, increase the intensity of system supervision and implementation
The XX-year comprehensive office will formulate a feedback form for the implementation of the corresponding system according to the actual needs of the company's work, and track it from time to time to modify and improve the relevant system to make it more in line with the actual needs of the company.
Third, improve the performance appraisal system to make it more orderly
Since the company's trial performance appraisal in XX, up to now, it has achieved certain results and gained some experience from it. However, in the specific operation, there are still many places that need improvement. In XX, the comprehensive office listed this goal as one of the important tasks of the year. The purpose is to improve the performance evaluation system, achieve the effect of performance appraisal, and achieve the fundamental purpose of performance appraisal. The fundamental purpose of the performance appraisal work is not to punish unfinished work indicators and unsatisfactory employees, but to effectively motivate employees to continuously improve their working methods and work quality, establish a fair competition mechanism, continuously improve the efficiency of organizational work, and cultivate employee work. The planning and responsibility, timely finding the deficiencies in the work and adjusting and improving, thus promoting the development of the enterprise. In XX, based on the performance appraisal work of XX, the comprehensive office started to improve the company's performance evaluation system and consistently implement and operate it.
Fourth, improve training and welfare mechanisms.
The competition of enterprises is ultimately attributed to the competition of talents. At present, the comprehensive quality of various departments and project departments of the company generally needs to be improved. The comprehensive office of XX will formulate training plans according to the actual situation, which will help employees in the true sense.
At the same time, the general physical examination activities of all employees started in July XX have been recognized among the employees, which has increased the trust and recognition of employees. The XX General Office will hope to continue to receive such welfare activities for employees.
V. Improve the procurement bidding for all kinds of articles in XX to go to the market, understand the market conditions, prepare for the price, strictly control the quality of all purchased items, and ensure that the equipment and tools must be repaired after sale. Professional advice on the quality of the products and purchases.
The above summary plan is appropriate, please give instructions!
Integrated Office November 13th, 2008
In the past year, under the care and help of the company's leaders, and with the unremitting efforts of all employees, the comprehensive office has made certain progress in various work, laying the foundation for the work of XX and creating favorable conditions. In order to sum up experience, find gaps, and promote the work of the department to a higher level, the summary of the work in XX is reported as follows.
I. General office administrative management:
1. Do a good job in the archiving of the comprehensive office
From January to November XX, 96 copies of comprehensive archives and reports were prepared according to the company's requirements; 167 copies were sent out; 125 external receipts were sorted out, and the comprehensive office has carefully completed the collection, distribution, registration, distribution and archives of relevant files. And supervise the work, as well as the archiving of archives.
2. Assisting the company's leaders and improving the company's system According to the actual operation of the company, the company's leaders have successively improved the rules and regulations such as the “Regulations and Regulations” and “Employee Handbook”. Through these systems, the behavior of company employees is regulated and the sense of responsibility of employees is increased.
3. Completion of company assets change, annual audit of industrial and commercial registration, organization code certificate, qualification certificate, etc. Due to the development needs of the company, the business registration is required to change the business. On June 5, XX, the industrial and commercial registration and organization code certificate change was successfully completed, laying a foundation for the smooth operation of the company. In September XX, the qualification certificate was changed to lay the foundation for the smooth development of the company.
4. Successfully complete all meetings and receptions. At the meeting held by the company, prepare for the signing book, tea, chairs, meeting notice, vehicle transfer, etc. before the meeting to ensure that the meeting is held on time. After the meeting, the record was reported to the general manager's office. For meetings and receptions held outside the company, we will do a good job in booking hotels and vehicles in accordance with the notice requirements, and do a good job in the settlement of related expenses.
5. Organize various activities
In XX, the comprehensive office organized various activities and received support from various departments and project departments. In January, we organized various departments and project staff to participate in anti-snow disaster relief activities; in April, under the leadership of the headquarters, we organized company members to participate in plant adoption activities; from May, we organized all employees to donate to the earthquake-stricken areas, and raised funds for three times. The donation amounted to more than 13,000 yuan, and the materials were some; in June, employees were organized to participate in the Olympic torch team, which contributed their strength to the smooth passing of the Olympic flame in Hefei. At the same time, the employees of the project were organized to "start from the details and improve Quality of service" big discussion activities.
Second, the comprehensive office personnel management work
1. According to the needs, timely recruitment of personnel and potential of existing staff development is the focus of personnel management in the integrated office. In XX, with the completion of various supporting facilities in the administrative district, the grassroots personnel in the property are in a difficult situation. In order to break the deadlock, the comprehensive office adopts diversified recruitment methods, and signs labor cooperation agreements with labor service companies; it also contacts the surrounding street offices to transport the appropriate age personnel in the street area. In February, the company successfully took over the Swan Lakeside community, and the comprehensive office met the difficulties and completed the basic staffing of the community in an efficient and timely manner. As of November, the company currently employs 941 people.
The recruitment and configuration of human resources is not simply a matter of opening a few job fairs. Recruit talents to meet the company's operational needs in accordance with the established organizational structure and job analysis of each department. In other words, saving manpower costs as much as possible, making people do their best, and ensuring that the organization operates efficiently is the principle of human resources allocation. Therefore, in the process of achieving the goal, the necessary analysis and control of the manpower requirements of each department will be carried out in the future. Strive to make personnel recruitment and configuration work to achieve three points: to meet demand, ensure reserves, cautious recruitment.
2. Improve the overall quality of employees and actively carry out various trainings In order to improve employees' service awareness, competition awareness and innovation awareness, the comprehensive office actively carries out employee training. In May, the Jianjian Training School was invited to conduct property knowledge training for new recruits at Swan Lake, and at the same time, the property management certificate was issued to relevant learners. In September, Jiang Qun, the chief engineer of Shanghai Pujiang Property Company, and Xie Kechang, who invited the city fire brigade in 10 months, to train the relevant personnel of the company in fire protection monitoring. In addition, many related employees were organized to participate in training related to their own business knowledge, which promoted the improvement of the theoretical knowledge of the company's employees and improved their own quality to a certain extent.
3. Strengthen the management of files and attendance to ensure the correct distribution of labor and capital.
In the second half of XX, under the cooperation of one borrower, the company's employee files and time cards were sorted out. At present, the file management work can basically meet the requirements of the leaders. In terms of labor management, the personnel management staff of the comprehensive office is meticulous, and repeatedly checks the attendance and overtime forms sent by the various departments and project departments of the company, and finds timely reports, does not create ambiguous accounts, and pays the wages on time. Send it to finance.
4. Do legal employment, improve the labor contract signing and social insurance to enter and exit the work.
The implementation of the new Labor Contract Law on January 1, XX requires the signing of a labor contract for each new employee. The practice of signing a contract after the previous probation period has been changed. The new regulations have intensified the workload of labor contract signing and social security handling. The comprehensive office personnel management personnel carefully check the information of each employee in daily work to ensure that There is no mistake in signing labor contracts and social security.
Due to the large number of employees in the front line of the property company, there is a lack of self-protection awareness. In the daily work, there are often some accidental injuries. In XX, more than 20 work injuries were reported. In addition, in May, the company approved the work of the company's employees based on the insurance base.
5. Strengthen performance appraisal and formulate a reasonable way to fully mobilize the enthusiasm of employees and change the situation of doing bad wages. In April and May, the performance appraisal system was carried out in the cleaning department and customer service department of each company's projects. After the implementation of the system, the enthusiasm of employees has been greatly improved.
Third, the comprehensive office procurement management work
1. Open public transparency, realize the public bidding by the public bidding and purchasing department according to the procurement plan submitted by the project department and the construction unit. The number of invited bidders is more than three, some as many as ten, and the total price of the bidding price is discussed. The manager's office, the finance department, the lawyer's office, and the procurement are all involved, increasing the transparency of sunshine procurement, and truly reducing costs and protecting the company's interests.
2. Work on aspects such as controlling costs and purchasing cost-effective products.
The XX annual comprehensive office procurement focuses on the work objectives of “controlling cost and purchasing cost-effective products”, and conducts price comparison on the basis of fully understanding market information, focusing on communication skills and negotiation strategies. All long-term cooperative suppliers are required to float 5-8 percentage points on the basis of the contract price. At the same time, some work procedures were adjusted, the procurement review process was added, and the cost was controlled to the maximum extent, saving every penny for the company.
3. Further strengthen management coordination with suppliers
In XX, the comprehensive office procurement further strengthened the management of suppliers. In the attitude of being responsible to each visiting supplier, each registered supplier was classified and registered, ensuring that each supplier's information will not be lost. At the same time, it is also conducive to the acquisition of supplier information, thus further expanding the market information space. A list of qualified suppliers has been established, and the merchants are evaluated and analyzed before the bidding quotation is made.
4. Reduce the procurement time, strive to meet the needs of the project in a timely and timely manner. With the strong support of the general manager's office, reduce the procurement time, and timely purchase the required items in the Swan Lakeside community; complete the government complex and the sports center. Wall cleaning work, Greene, Huilin small high-rise elevator maintenance work, and procurement of items required by various departments and project departments.
Fourth, the achievement of the results is inseparable from the correct leadership of the head of the head office, and can not be separated from the strong assistance and support of various departments. While fully affirming the achievements, we also saw the problems in the department:
1. Due to the trivial work of the integrated office, there are often no small details in the work. Each job is subjectively hoping to accomplish the best, but due to limited ability, everything cannot be perfected.
2. Some of the work of the company's departments are not well understood, and the actual situation of the existing problems is not comprehensive enough, so that the role of the staff assistants should be insufficient for the leadership decision-making.
3. The implementation of the system is not enough. Due to the complexity of the company's affairs, there is a certain phenomenon of heavy system construction.
4. The company's propaganda needs to be strengthened.
5. Not enough to learn about other professional business of the company.
These need us to actually solve them in our future work. The year XX is about to pass and the new year is coming. In the new year, we will continue to work around the company center, overcome shortcomings, improve methods; conduct in-depth research, grasp the truth; strengthen management, improve services; boldly explore new ideas and new methods of comprehensive office work, and promote work to a new Taiwan Order, make a greater contribution to the company's healthy and rapid development. The XX year work plan is now reported as follows:
I. Strengthen communication and do a good job of propaganda work In order to let more people understand the service items and service scope of the political and cultural Bund property company, and clearly understand our service commitment, service hotline and service complaint channels, the XX-year comprehensive office has begun to increase publicity efforts. Provide good publicity conditions for the company to enter the market-oriented operation.
Second, increase the intensity of system supervision and implementation
The XX-year comprehensive office will formulate a feedback form for the implementation of the corresponding system according to the actual needs of the company's work, and track it from time to time to modify and improve the relevant system to make it more in line with the actual needs of the company.
Third, improve the performance appraisal system to make it more orderly
Since the company's trial performance appraisal in XX, up to now, it has achieved certain results and gained some experience from it. However, in the specific operation, there are still many places that need improvement. In XX, the comprehensive office listed this goal as one of the important tasks of the year. The purpose is to improve the performance evaluation system, achieve the effect of performance appraisal, and achieve the fundamental purpose of performance appraisal. The fundamental purpose of the performance appraisal work is not to punish unfinished work indicators and unsatisfactory employees, but to effectively motivate employees to continuously improve their working methods and work quality, establish a fair competition mechanism, continuously improve the efficiency of organizational work, and cultivate employee work. The planning and responsibility, timely finding the deficiencies in the work and adjusting and improving, thus promoting the development of the enterprise. In XX, based on the performance appraisal work of XX, the comprehensive office started to improve the company's performance evaluation system and consistently implement and operate it.
Fourth, improve training and welfare mechanisms.
The competition of enterprises is ultimately attributed to the competition of talents. At present, the comprehensive quality of various departments and project departments of the company generally needs to be improved. The comprehensive office of XX will formulate training plans according to the actual situation, which will help employees in the true sense.
At the same time, the general physical examination activities of all employees started in July XX have been recognized among the employees, which has increased the trust and recognition of employees. The XX General Office will hope to continue to receive such welfare activities for employees.
V. Improve the procurement bidding for all kinds of articles in XX to go to the market, understand the market conditions, prepare for the price, strictly control the quality of all purchased items, and ensure that the equipment and tools must be repaired after sale. Professional advice on the quality of the products and purchases.
The above summary plan is appropriate, please give instructions!
Integrated Office November 13th, 2008
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