Summary of quality service work

Summary of quality service work

Spring returns to the earth and the spring breeze warms up. With the spring breeze of “Quality Service Month”, all units of the group have carried out one practical service activity, and have done one after another work and study with teachers and students. Specific things that are closely related to life. Our aim is to promote the enthusiasm and enthusiasm of all employees through this activity, enhance their sense of responsibility, responsibility and service, and promote the work of all units, so as to promote the overall work of the group. Level. Judging from the reflection of the activities of the teachers and students, the “Quality Service Month” activity has achieved gratifying results, achieving the new starting point for the quality service month activities and the overall goal of improving the quality of logistics services.

First, the leadership attaches importance to strict organization

At the beginning of the high-quality service month, the group specially mobilized a mobilization meeting, calling on all units to carry out propaganda and full launch with great fanfare, and determined that “serving the teachers and students is our responsibility, and the satisfaction of teachers and students is our goal” For the slogan of the event, and made specific arrangements for the activities, all units must be combined with the actual situation, through the activities to develop and improve various rules and regulations, job responsibilities, establish standardized work procedures, and strive to improve the quality of logistics services. Service levels have increased to a new level.

Second, active and diverse activities

All units actively carried out a series of activities in accordance with the requirements of the group in accordance with the requirements of the group.

Do a lot of work:

Administration department

The Ministry of Administration has done a lot of work in the "Quality Service Month", which is briefly as follows:

In order to increase publicity, the office made banners and hangs on the main roads of the campus, so that everyone knows that the Logistics Group's “Quality Service Month” has been fully implemented. Set up a 24-hour service supervision complaint telephone number 7208259, listen to opinions and suggestions from various parties, and notify the relevant departments in time for the problems reflected by the public and be responsible for solving them. Work with the Propaganda Department to do a good job in propaganda and reporting. The apartment will hold a dormitory supporter training meeting, the food center will hold a student symposium, the maintenance center will carry out maintenance in the library and the new teaching building, the heat center will do fitness equipment for everyone, and the staff hospital will be an old cadre. The major activities of the centers such as medical examinations, office personnel and propaganda department personnel went to the scene to record and take photos. The office briefly summarized the work carried out by the centers in the service month and submitted them to the Propaganda Department. At present, the website has made publicity reports on the campus. In the recent "Logistics Newsletter", the work of the centers was also reported.

After the transformation of our hospital switch, all office and residential telephones became direct dialing mode. The two comrades in the main machine room worked overtime to adjust the number and set the number for the faculty and staff. During that time, they often worked until 10 o'clock in the evening. In order to meet the needs of the faculty and staff, the new comrades in the office are stepping up to replace the cable. Since the original four-digit telephone number has become a seven-digit number, it has brought a lot of convenience to both inside and outside. This has invisibly increased the workload of the crew. They always take the trouble to pass the new number to the on-campus and off-campus users. The office cooperates with the switchboard room to print the office and residential telephone numbers in a timely manner and distribute them to various departments and households.

In the middle of the high-quality service month, the service attitude was greatly improved. They received emails, parcels, newspapers and magazines for the teachers and students with full enthusiasm and sincere service, which was recognized by everyone.

Finance department

1. Mainly carried out a smile service, and charged the elderly, the disabled and the sick;

2. The households with problems with water meters and lines have been reviewed several times and promptly fed back to the maintenance center;

3, for the elderly faculty and staff with reading glasses and so on.

Purchasing Department

1. Go to the repair center and the student apartment to investigate the use of the materials and solve the specific problems;

2. Cooperate with the specific activities of each unit to actively supply materials:

Supply cables for the switchboard transformation;

Install the stage lamp supply material in front of the main building;

Supply materials for fitness equipment for the thermal center;

Supply switches, bulbs, tubes, ballasts, lamp holders, etc. to the repair center;

In order to welcome the school, the main building, the teaching building, and the library's outline lighting plan.

Food service center

1. Hang two promotional banners in the cafeteria;

2. Hold a food work symposium attended by student representatives;

3. Implement a mobile sale car for sale;

4. Visit the Institute of Construction and Hengshui to visit and study;

5. Thoroughly scrub the canteen doors and windows with the students.

Accommodation center

1. Uniform dressing and listing;

2, board newspaper publicity;

3. Hiring 33 student assistants;

4, learn to brush the wall on the sixth floor, beautify the environment;

5. Wash 695 curtains for the students, 2773 for the lamps, and 1738 for the fans.

Staff hospital

1. Free medical examination for old cadres and establish a health record;

2. Employing the director of the Mental Health Center of the First Hospital of Medical University to do the "Psychological Hygiene Lecture for College Students";

3. Structural adjustments were made to the hospital outpatient clinic, a joint clinic was established, and a doctor profile was presented. Patients were free to choose a doctor for treatment;

4, set up a suggestion box and health consultation phone 7207120;

5, for the physical examination of faculty and staff;

6. Organize on-site consultation meeting on prevention of atypical pneumonia

Thermal center

1. The general survey of heating pipes has been carried out, and the census rate has reached more than 80%; the household satisfaction rate has reached 100%;

2, self-designed and processed four sets of fitness equipment, ready to be installed in the garden of the North Campus;

3. Install three digital temperature indication tables on the student's water supply pipe to ensure that the boiling water supply temperature is not lower than 85 °C;

4. Conducted a comprehensive overhaul of the screen suspension equipment of the hospital's projection team, replaced the wire rope for the curtain, updated the two manual winches, and produced a double-sided speaker;

5. Contacting the city heating office and Huadian Heating Company to contact central heating matters;

6. Actively strive to recover the heating costs owed by the grain engineering company at an early date.

repair centre

1. Completely overhaul the doors, windows, tables, chairs, lamps and sockets of all classrooms on weekends, replacing 325 lamps, 200 bulbs, 63 sockets, 2392 repairing tables and 6230 chairs;

2, for the library to replace the corridor lights 112, reading room, library light 128 sets, change the town flow 180, maintenance switch 26;

3. Repair and replace 104 sets of lamps and 28 switches for hospital corridors, offices, wards, etc., and replace the faucets and water supply gates of all washbasins;

4. All the street lamps in the hospital were overhauled, and a total of 17 light bulbs and 6 sodium lamps were replaced;

5. Renovated all the corridor lights and basement lights of the family's homes, replaced more than 100 sound and light control switches, and solved some problems that some basements have not seen for many years, which brought great convenience to everyone;

6. Using the weekends to install the self-designed stage lights on both sides of the main building, and the lights were debugged at night, which was highly praised by the relevant leaders;

7. Derusting and painting the large pipeline and pump body of the pump house, replacing the sewer pipe behind the 11# building, replacing and repairing the water pipes in the scrubbing room of the student apartment, and renovating the water in the comprehensive building;

8. Thoroughly clean the septic tanks in the hospital.

Health Greening Center

1. Adjust the greening layout and transplant 34 trees;

2. Planting 8 varieties of cherry blossoms, rose, magnolia, etc. in the multi-family area of ​​the family area, totaling 145;

3. Clear all rainwater wells and thoroughly clean up the corners of the hospital;

4, production, hanging tree signs, placing lawn billboards, and placing the bird nest.

5. Planting grass on the east side of the main building, greening and beautifying the environment.

reception center

1. Uniform dress, listing, smiling service, standing service;

2. Replaced some old pillows, old bedding, and old blankets;

3. To replace 21 air conditioners for the celebration, we will also replace some color TVs;

4. Established a customer opinion book;

5, in order to prevent "SARS", now every day to disinfect, ventilation and so on.

Car team

Third, the service quality has improved significantly

Through the activities of the Quality Service Month, the mental outlook of all employees of the Group has been greatly improved, the initiative and enthusiasm of the work have been greatly improved, the service attitude has been significantly improved, the service quality has been significantly improved, and our work has been widely faculty. The work received a total of more than 20 letters of thanks from the unit or individual. This event is a new beginning for logistics. We must continue to work hard to make this activity permanent and permanent.

Persevere in, and contribute to the 50th anniversary celebration with a warm and sincere attitude.

Summary of quality service work

Under the correct leadership of the superior department in charge and the support of the local party committee and government, and the joint efforts of all the staff, we conscientiously implemented the party's policies and policies, implemented the deployment of the 2019 rural power work conference, and served the "people's electricity industry for the people". The purpose is to adhere to the "high-quality, convenient, standardized and sincere" power supply service policy, comprehensively build socialist "new rural areas, new power, new services", comprehensively improve the management level of power supply and quality service, overcome difficulties and overcome "5.12". The "Great Earthquake" and the "9.24" flood natural disaster, through the joint efforts of the staff of the whole office, this year has achieved the occurrence of customer complaints without quality service throughout the year. The summary of our work for 10 years is now reported as follows:

Established and improved the "Quality Service Management System of Power Supply Stations", and all kinds of high-quality service materials are complete and complete.

Strengthened the management of our quality service, with "quality, convenience, standardization, sincerity" as the guide of action, implemented a 24-hour duty system, and solved problems for customers at any time and any place. In the whole year, we received 161 repaired customers, according to the commitments for repairs. Processing 161 households, the completion rate is 100%.

This year, we visited customers 12 times, opened 4 customer forums, and 54 participants. The customer service department is dressed in uniform, using civilized language to treat people with courtesy, to have a voice, to answer questions, to send voices, in order to supervise all our work, we also hired 7 local prestigious people as The supervisors of our department have supervised all the work of our institute anytime and anywhere, and have achieved the incident of no customer complaints throughout the year.

Quality service is a bridge between enterprises and customers, in order to carry out and implement seven power-enhancing activities. Free replacement of lamp, switch, socket and other electrical equipment for customers more than 350 times, free installation of replacement household protection device for more than 420 units.

Due to the earthquake, our customer service window is located in the temporary board room, and the temporary service business window is on the right track according to the requirements of the No. 4 document of the Electric Power Bureau. All kinds of signboards are fully standardized, in order to facilitate customers to understand the knowledge of safe electricity in time, in the temporary The store has a variety of promotional materials and convenience facilities. The service level and service quality of the power supply personnel have been further improved, providing customers with high quality, convenient and fast service.

In the convenience service activities, our employees went deep into the rural grassroots, and vigorously carried out safety publicity propaganda in the fields, land, towns and schools, and distributed more than 1,100 kinds of publicity materials. Using the villages and townships and towns, the TV station vigorously promoted the common sense of safe use of electricity after the earthquake. Timely and free to solve the power facilities damaged by the earthquake, providing safe and reliable power protection for the majority of power customers, and being praised by the majority of customers in the jurisdiction.

On the 10th of each month, I launched a heart-to-heart service service for the elderly, the destitute, and the disabled in the jurisdiction. Help them to freely repair indoor wiring, all kinds of electrical equipment, sort out housework, harvest food and send some condolences and cash. In order to further improve the quality service level of all service personnel, so that the service behavior of personnel is fully supervised by customers and developed in the direction of regularization, integration and openness, we have decided to print special service business cards for special hardship and disabled customers. The card indicates the unit, name, service phone number and report phone number, and the words "I am your electricity service attendant" are printed, detailing the scope of service of the personnel.

In the external industry expansion and installation, the staff members have been civilized and regulated in tone, attitude and terminology, and require the electricity customers to sign the installation service submission. Through the development of the above activities, users are truly enjoying the "God" treatment, and also the brand of our power supply industry.

For example: insist on solving the problem of no electricity for the six groups of Yang Shuzhen, Wuhou Village, and organizing condolences for the festival. After the "5.12" devastating earthquake, the staff of our organization brought mineral water, biscuits, noodles, rice, pork and other foods to visit her. Yang Shuzhen said with excitement: "Thank you for the power supply, thank you for the power supply department." In this year's drought-protection work, our staff actively cooperated with the local government and the villagers' committee to conduct insulation testing and overhaul of the agricultural distribution and equipment before pumping, ensuring smooth pumping of agricultural drainage. After the "5.12" earthquake disaster, the special switch and the line of the pumping station in Wulian Town were seriously damaged and could not be put into use, resulting in more than 1,200 households drinking without water in the town. The cadres were anxious. I learned this information. After that, I quickly worked overtime until 23:00 to replace the original drop switch and damaged lines, ensuring the normal drinking water of the town's farmers, highly appreciated by the town's cadres.

In short, based on the strengthening of internal staff management, the quality of service has achieved good results. Our achievements have been affirmed by the local government and praised by the majority of electricity customers. We will continue to strive for the best in the future work.

Summary of quality service work

In the three months since the “Welcome to the New Year Quality Service Competition”, the savings deposit of the Agricultural Bank of China’s branch branch Fengjiang has achieved unprecedented rapid growth. By the end of March, the balance of the deposits reached 10,000, a net increase from the beginning of the year. 10,000, to complete the annual plan, complete the annual project task in advance, more than 10,000 over the same period last year, the incremental share of the town's market, including a net increase in education savings, complete the project, new deposit account Household, card issue.

In order to obtain the initiative of the organization of funds for the whole year, we have taken the “Welcome to the New Year's Quality and Civilized Service” as the top priority of the work of the whole institute, and to do both work and solid work.

First, strengthen internal management and grasp the initiative of work. In view of the fact that the work of Fengjiang Business Office in the past few years is not very satisfactory, the comprehensive evaluation is backward, the employees' mood is fluctuating, and the thoughts are unstable. The new leadership team uses the characteristics of our party members to use The opportunity of the Communist Party members’ advanced nature education activities, held many meetings, conducted face-to-face conversations, revisited the important thinking of the "Three Represents", and earnestly organized learning. Due to the ideological recognition, the initiative of employees was greatly improve.

In order to strive for the initiative of the whole year, I have established the ideological concept of “early development and early benefits, rapid development and more benefits”, early planning, early arrangement, early propaganda, early action, and “welcoming the New Year” quality service competition around the branch. The spirit of the activity has introduced a series of measures. At the beginning of the new year, we have held two meetings to clarify the goal of savings deposits, and unified arrangements for the “Welcome New Year” quality service competitions, so that the staff of the whole office are full of confidence and determination to be brave in striving for success.

Second, highlight a "new" word and seize the opportunity of market marketing.

The New Year celebrations are carried out every year. How to create new ideas and develop features. Our institute has held symposiums at various levels, and formulated a marketing and marketing method that combines traditional promotion of brand marketing with the characteristics of the area under its jurisdiction. The theme slogan "Financial products enter the market, ABC sent blessings to Wanjia", carried out various forms of publicity and marketing activities in the town, cooperated with the customer department to use the propaganda car to travel all over the streets and towns, and to several nearby Townships and towns without ABC outlets have carried out propaganda through net-laying, set up propaganda desks, and distributed leaflets to publicize the advantages of ABC, thereby increasing the influence of the public in our society and increasing the absorption. We have also made full use of the most competitive and attractive new financial products, implemented bundled marketing, and vigorously promoted new business offerings such as new education savings and agency life insurance, and further expanded and maintained excellent customers. Strength, to provide customers with a full range of personalized financial services.

Third, embody a "honest" word, quality service on the steps.

In addition to perfecting the facilities and service facilities of the business outlets, we have standardized the suggestion boxes and opinions, and organically combined the “Welcome to the New Year activities” with the improvement of their comprehensive quality to improve the quality of the counter service, and also strive to humanize the service content. The account manager will visit the big customers, send beautiful promotional materials and new product promotional materials, and pay a warm holiday blessing to customers who have deposits above xxxx yuan during the Spring Festival, and wish the customers a happy New Year. At the same time, ask the customer what needs to be solved.

On the basis of my traditional smile service, I also put forward the “five satisfactions” of the customers, namely: satisfying the customers in the overall visual sense of the business premises; satisfying the customers in the service time; satisfying the customers in the service quality; Customer satisfaction on the service variety; customer satisfaction in the service approach.

Based on the relationship between employees and local people, our company has launched friends and relatives to become volunteers of our company, and vigorously promoted our featured products. This year, only friends and relatives introduced nearly one million deposits.

The results can only explain the past. In the next step, I will continue to carry forward the achievements, advance the victory, adapt to the situation, forge ahead, take effective measures, and strive for a new level of capital organization.