Summary of quality care services

Summary of quality care services

In order to deepen the "patient-centered" service concept, strengthen basic nursing, and improve the quality of nursing, the Ministry of Health and the medical reform took the lead in proposing the "Quality Nursing Service Demonstration Project" activity. The theme is "Consolidating basic nursing, providing quality nursing services! As the first batch of demonstration wards in the whole hospital, the second and third subjects are naturally very emotional!

"Love, patience, care, responsibility, sincerity and enthusiasm" is the concept of quality service for our second and third divisions. We apply this "six hearts" to our work and use our "six hearts" to serve each A patient, let them feel that the hospital is as warm and convenient as in their own home, we are their family and friends, we will communicate with them sincerely, a beautiful smile, a simple greeting will make them warm Warm, whether it is for patients or their families, or between staff, they are smiling and waiting sincerely, building a harmonious department atmosphere is the basis for our quality service. For example, we propose to reduce the red light call phenomenon. In the past, we mostly waited for the patient's call ringing, and then changed the infusion, in a passive state. Now through the development of quality care services, we have become passive, active, team leader responsibility, patient responsibility to people, flexible scheduling, reasonable scheduling, full participation, we have strengthened the inspection of infusion patients, active infusion, fluid exchange and Dosing. Since the beginning of the work, the red light call phenomenon has been significantly reduced, which not only strengthens our sense of responsibility, but also enables us to timely understand the patient's needs and the changes in the condition during the inspection of the ward, and timely treatment, increasing the patient's A sense of security, while also reducing the escort, reducing the burden on the patient, keeping the ward quiet and orderly.

We also used the timing of the work break meeting to consult patients and their families on the implementation of quality care service demonstration wards in the ward. They have sought their opinions and suggestions on the implementation of nursing care in the ward. Among them, the patients feel more in place. There are the following points:

1. The implementation of the convenience box and the microwave oven brings great convenience to their daily life. However, the small box plays a big role, and the nail clipper, paper pen, head comb, hair dryer and the like are all available. Convenience. Microwave ovens bring a lot of convenience in the winter, and the nutritious meals brought by the family no longer have to worry about the inconvenience of heating, which greatly improves the patient's dietary needs.

2. Basic care has been well implemented, morning and evening care is more in place, and patients and their families have a deep understanding. In particular, patients after surgery, bed rest after surgery, life can not be completely self-care, we strengthened the morning and evening life care, assist them to wash their faces, comb their hair, dressing, foot care, basic needs of life have been well met. Some heavy patients wash their hair on the bed, wipe the bath, pour the drainage fluid, trim the nails, feed the medicine, wash the face, wash the feet, and so on. There are also many small details improvements in the patient's daily life. Responsible nurses often pay attention to their eating situation in the ward, and they are very intimate... Start with every little thing and start with every detail. Our services are also supported and affirmed by patients, and the patient's satisfaction with us has also been greatly improved. This is a kind of affirmation and inspiration for our work, we will feel that it is worthwhile to work hard! Meaningful!

3. Health education is more in place, the mission manual is handed out, and the nurses will make detailed introductions and explanations for the patients in the ward, so that they can learn about their own diseases and pre- and post-operative precautions. The mission manual is well illustrated, the categories are targeted, easy to access, and patients and their families have a more intuitive understanding of their own disease related information.

Since the implementation of the quality care demonstration ward, every nurse in the sensory department has been more intimate and warm, and the lower ward has become more diligent. It is also the first time to grasp the patient's condition and life needs, and form a better team culture and work. Atmosphere. The nursing service is more standardized. You will feel a little bit of change when you walk into the ward: the nurses are full of energy and smiles; the patient feels that the nurse is always concerned, "Agong, Apo" is not stopping, "Today's shampoo Come, let me help you get out of bed, now the bubble feet are comfortable?" The patients and their families are in the eyes, moved in the heart, got their praise, and the monthly satisfaction of nursing is also significantly improved. Among them, we have included a lot of our efforts and countless hard work. We serve every patient with sincere attitude and dedication. We are writing a new image of nursing quality service in one word and one line!

We also need to continue to work hard, actively participate, sincerely treat, do our best to bring the best quality service to every patient!

Summary of quality care services

The clinical implementation of the nursing quality service program not only promotes the construction of social spiritual civilization, strengthens the awareness of quality service for nursing staff, stimulates the enthusiasm of nursing staff to learn business, and creates a good atmosphere for clinical diagnosis and treatment of diseases. The case of implementing the nursing quality service month in our department is as follows.

Many nurses in our department have good skills, good attitudes and strong personal qualities. Being able to make zero complaints in nursing work requires the concerted efforts of all nurses. No matter how bitter we are, we can still treat patients patiently. In the morning morning care, in order to give the patient a clean and comfortable environment, the nurses bent over to put the slippers and the washbasin in order for the patient. For bedridden patients, it is necessary to replace the sheets and urine pads in time to protect the patient's skin. One nurse in the morning is not sweating, not drinking water, sweating, and immediately taking an injection... Nurses must be strict and strict with themselves and understand the patient's tolerance. After all, people's energy is limited. Due to the wholehearted investment in nursing, we don't have more time to filial piety for our parents. We can't spend the month with our lover like ordinary people. Family affairs can not be considered, children can not ask questions, often come and go in a hurry, take a cold meal with a bowl of cold water, no time to dress up, but pay attention to dignified appearance. This is the life portrayal of the nurses and sisters. This is the professionalism of the nurses and sisters.

However, for a nurse whose husband is often on a business trip and suffers from leg pain, her life pressure is even more difficult. She has to bear the heavy chores and care for the young children. She has never stopped working, but she goes out early every day. One day, when I was getting off work, suddenly a patient with heart failure had not had time to stretch her sore body. She forgot the fatigue, forgot her leg pain, forgot that the child did not eat, and immediately went into emergency rescue work without saying anything. In the middle, immediately after the patient was sent to the operating room quickly; the emergency rescue work was behind, and she dragged the red, swollen legs and disappeared into the thick night of going home. Who is she? It is a very ordinary nurse among us: Cao Yanli!

Among our many nurses and sisters, there are so many fascinating and touching stories that have emerged. Taking hospital as the home, taking patients as relatives, and taking quality service as the tenet, the professionalism of saving the wounded and dying is the highest standard. It has created a bright monument for all industries and has become a model for everyone to learn.

Summary of quality care services

I believe that every caregiver is no stranger to Nightingale’s vows. The founder of the nursing profession dedicated her life's hard work and enthusiasm to the patient. Leave it to future generations, that is to illuminate others and burn their own little lanterns!

The times are progressing, but Nightingale's spirit is forever, countless kind people choose charity. They use their diligent hands to support the care of life. With the blood of the fullness, they show the true meaning of the human being. , the best, the most beautiful, like the spring breeze, every corner of the world.

Suddenly remembered Nightingale’s vow, because the Ministry of Health deployed a demonstration project to create a quality care service.

As a pilot ward, our department is also in full swing to create excellent nursing care. In line with the goal of satisfying patients, satisfying the society, and satisfying the government, we will implement “all patient-centered”.

I still remember that I started to create Chuangyou Nursing. When I was washing my hands and dining for the patients, the patient was very grateful to tell us: "Thank you very much. I don't dare to wash my hands every time I take an injection. I am afraid that the injection will be swollen. I dare not eat, so I have to eat very late after I have finished the needle. Now, with you, it is much more convenient." When I heard these words, I was very emotional. I always thought that I had done enough. I didn’t expect that I could do better. Now, it has been several months since the development of Chuangyou Nursing. The patients have become accustomed to us to make everything for them. I am used to always appearing beside them. I am used to talking to them from time to time and listening to their voices... They always Said: "It's good, there are you around."

I think that as a tube bed nurse, nothing is more proud than the patient's trust in us.

There is no end to excellence and service is infinite. This is a reform, but also an improvement. It will be hard work and sweat. Outing learning, planning, initial implementation, summarization, discussion, communication, improvement, re-implementation... A series of preparatory activities, the ward quality care service project is beginning to take shape.

Therefore, we have a new clinical thinking mode of nursing - the overall care responsibility system is large, ensuring that the responsible nurses are in place, providing patients with continuous, full-time, seamless, humanized care services.

Changes in clinical thinking patterns determine changes in work patterns. We have adopted a group-to-bed-to-person model, from patient admission to discharge, responsible for tube bed nurses, therapeutic care, specialist care, basic care, life care, rehabilitation care, psychological care, fully organically integrated It was carried out by the tube bed nurse at the bedside in an all-round way, and the whole process of nursing was initially realized.

This comprehensive bedside care brings time to our intense work: the care is relatively concentrated and the time taken to and from the material is reduced; at the same time, we simplify the writing of the medical records and reduce the nursing records. The writing time gives us more time to put on the patient. Working at the bedside can also carry out health education at any time, so that patients can acquire more health knowledge within a limited hospital stay, so that patients and their families feel at ease and peace of mind. The team leader's group nursing work mode not only increases the time for the nursing team leader to work around the patient, but also enables the young nurse's clinical work ability to wait for better exercise, enhances the sense of responsibility, and better reflects the nurses at all levels. the value of.

Compared with the past, our services are more proactive, take the initiative to understand the needs of patients, solve problems, and provide better services. The most obvious performance is the number of red lights in the ward. Through active service, the number of red lights in the ward is averaged. 18 times / day reduced to an average of 3 times / day, each time the tube nurse can timely inject the patient into the infusion at the expected time, the patient will be very impressed: "Sure enough, professionals, the time to receive the infusion is really accurate ""

The further refinement of basic care can make patients feel intimate. In the past, we only carried out life care for patients who could not take care of themselves. Now they are living according to the needs of patients. For example, even patients who can take care of themselves can help their meals if they are infusion. We will make the basic care more detailed and the patients and their families will be more at ease and satisfied.

Since the launch of the quality nursing service project, nurses have been able to grasp the patient's condition more carefully and comprehensively, including subtle changes in the patient's psychological condition, and to find and take effective measures in a timely manner. I still remember that that day, the elderly dementia patients with multiple kidney stones had no snoring when they were in pain. They also clenched their teeth. It was also our nurse who discovered the abnormal situation of the patient when she was doing life care for the elderly. The doctor did the relevant examinations and treatments. There is also a patient with diabetes, blood sugar has been unstable, and when the nurses gave the patient a diet and health education at the bedside, they found that the patient's diet was irregular and did not agree with diabetes. So the nurse and the doctor worked together to finally make The patient’s awareness of the disease and the compliance with diet and treatment have been greatly improved...

One part of the harvest, we give patients care and care, the patient's respect and affirmation, the patient's satisfaction with the ward care work continues to be stable at 100%, more patients evaluate us: you are real angel!

From the perspective of nurses, the development of quality nursing service engineering activities to achieve care, nurses work is more difficult than before. But when I think about the results of these months, I feel very open-minded. I remembered Nightingale’s vows and felt more deeply that we are really carrying forward the spirit of Nightingale.

"To give professional attention to pay attention to the happiness of the caregiver." This is the vow of Nanding Geer's life. I think this is also the realm embodied in our excellent nursing service project, and it is also the vow that we should abide by our life.