Year-end work summary

Hospital year-end summary

Under the correct leadership and strong support of the municipal party committee, the municipal government, the municipal health bureau and the relevant departments at the higher levels, the municipal Chinese medicine hospital has fully implemented the spirit of the 17th Party Congress and the important thinking of the "Three Represents" and fully implemented the scientific development. The concept is closely related to the patient's "three everythings" within the strong quality and external image, striving for breakthrough, striving for first-class, paying close attention to the quality of medical services, strengthening all-round management, and achieving remarkable results in all work. Report to you as follows:

First, the basic situation of the hospital.

The hospital has 440 employees and 300 open beds. On the basis of the original clinical departments, this year, the first-line departments such as microsurgery, thoracic surgery, neurosurgery, ENT, and icu have been added. It is a hospital affiliated to xx Medical College. It is a teaching hospital of Shandong University of Traditional Chinese Medicine, xx Medical College, Qufu Chinese Medicine School, Laiyang Chinese Medicine School, and xx Health School. It is responsible for the disease prevention and treatment of the people in the eight counties and two districts of the city and the surrounding areas of Su, Lu, Yu and Yu. It is the city's traditional Chinese medicine medical, scientific research, teaching, rehabilitation and prevention center. There were no major medical accidents in XX years. The emergency response capability and the ability to rescue critically ill patients were significantly improved. More and more critically ill patients were admitted. In-hospital consultations and discussions increased, and the number of patients admitted to the hospital was wider than before. Expanded to surrounding cities and counties, fixed assets of 19 million yuan, an increase of 4.1 million yuan over XX years, the hospital showed a booming momentum.

The main achievements and defects of the Municipal Traditional Chinese Medicine Hospital in XX year are shown in the following aspects.

1. The hospital has shown a good momentum of development. The income of outpatients and inpatients increased significantly. The number of outpatients in the whole year was more than 120,000, an increase of more than 20,000 from the same period of last year. Among them, the number of hospitalizations was 6058, which was 23.4% higher than the same period of the previous year. The bed utilization rate was 78%. Compared with the same period of last year, it increased by 15%, and the operation was 1100 cases, which was 15.4% higher than that of the same period of last year. The compliance rate of admission and discharge, preoperative and postoperative, clinical and pathological diagnosis were over 95%, and the total annual business income was 34 million yuan. In the same period of last year, the growth rate was 10 million yuan, with a growth rate of 42.4%. 60 instruments and equipment were purchased, of which 48 were more than 10,000 yuan, worth 3.6 million yuan.

2, due to the improvement of hospital business income, the benefits of employees have also increased, from the original payment of 99 years of wage standards, the new file salary standards are now issued, making the expectations of the workers for many years become a reality.

3. Filling in the gaps in hospital culture. The hospital has its own song "Singing of the Heart", which has been sung, the direction of hospital training, hospital orientation, hospital spirit, hospital purpose, etc. has been established, the hospital emblem is being collected, and the "Garden Newspaper" is issued once a month. Not bad, making the hospital culture a big step.

4. Formulated the “XX Year-to-20xx Development Plan for xx City Chinese Medicine Hospital” to fill the gap in the long-term development plan of the hospital.

5. Bringing together the “Responsibilities and Rules and Regulations of Various Levels of Hospitals”.

6. Strive to create a municipal-level civilized unit that has been qualified by the Municipal Civilization Commission and filled the blank of the uncivilized unit of the hospital for many years.

7. Successfully opened the Danyang Community Service Center in the development zone to fill the gap in the hospital's community-free service center.

8, successfully opened the icu ward, filled the hospital for many years without critical patient care room blank.

9. Opened oncology, microsurgery, thoracic surgery, and neurosurgery, making the hospital clinical department more complete.

10. Strengthened the work of the hospital emergency center, equipped with personnel, and newly purchased two ambulances. Five ambulances have been provided for emergency services, which has also brought the hospital's emergency and first aid capabilities to a new level.

Summary of company year-end work

My work elements:

1. Market business processing work.

2. After-sales problem solving, processing and after-sales process development, returning product evaluation, repair handover, returning refund processing work in erp, after-sales expense report processing and apportioning work.

3. Communicate effectively with all departments of the company and directly track the products in the delivery period. And sort out all kinds of information from the market and forward it to relevant departments.

4. Training and guidance for new colleagues in the business, familiarity with new products.

5. Jiangsu exhibition hall visitor product introduction work, Jiangsu customer daily delivery, collection work.

6. According to the delivery cycle, the quarantine certificate will be issued in time.

7. Assist the marketing director to develop sales policies, promotional programs, and systematic sales analysis.

8. Other leadership assignments.

Work performance:

1. Frequently disrupting work plans due to temporary events.

2. After-sales service to the factory to repair the product is not timely.

3. The processing speed of business orders needs to be improved.

4. There is a custom piece that is wrong.

5. The quarantine certificate is not issued in time.

6. Sales analysis needs further deepening and systematic analysis.

7.erp system report statistics operations need to be further mastered.

Suggestions for working in the brother department:

Finance Department:

1. Improve the timeliness of reconciliation and approval of invoices to be improved, and recommend special personnel to be responsible.

2. The degree of conformity of the finished goods inventory needs to be improved.

3. It is recommended that the agent's payment account be transferred to the Jiangsu Finance Department.

Administration Department:

1. It is recommended that the company organize one or two collective activities each year.

2. It is recommended that the company improve the sanitary conditions of the canteen and the standard of food.

3. Enrich employees' spare time.

4. Add professional training courses.

Hotel staff year-end summary

Every employee working in the hotel must face the guests directly, so the attitude and service quality of our employees reflects the service level and governance level of a hotel. The cash register is the core part of this hotel. I know that my responsibility is great and my own negligence will bring economic losses to the hotel. Therefore, in my work, I am responsible and responsible for every job, and actively learn more professional knowledge from other colleagues to strengthen my business. Only in this way can we make further progress in our business knowledge and service skills, in order to better provide our customers with quality services and make our guests happy.

There is a saying that is very good! Elimination, it is not that you do not have the ability, but whether you care about your work. Yes, it’s not that you don’t have the job, but you don’t like the job, so it’s not good. Everyone is not satisfied with their status quo, but why are there such humble jobs? Can succeed, while others are not as good as one day. The final result is to be eliminated. It is very simple, that is, the attitude towards work is different.

In the process of communicating with the guests, it is necessary to pay attention to courtesy and courtesy. When talking with the guests, it is impolite to look down and stare at the guests. They should keep an eye on the time interval. It is necessary to listen to the opinions of the guests and not interrupt the guest's speech. In the listening, they should constantly nod their heads to show their respect for the guests. In the face of the guests to smile, especially when the guests criticize us, we must keep smiling, the guests are more angry, our smiles will also give the guests "fire", many problems will be solved. As long as we keep smiling, we will receive unexpected results. I thought that only by paying attention to details, starting from small things and starting from scratch, will make our work even better.

The hotel is like a big family. It is inevitable that some unpleasant things will happen at work. Therefore, in my daily work life, I always pay attention to my words and deeds, take the initiative to deal with the good relations with colleagues, respect others and also be myself. Won respect. Home and everything, only in this way our hotel can make great progress.

In these days, I have grown a lot and learned a lot, but I am deeply aware and aware of the shortcomings.

1. Lack of flexibility and initiative in service, and dare not dare to do it because of fear of doing something wrong.

2. In the event of an emergency, lack of good psychological quality, can not calmly deal with things.

The new year is about to begin. I will be down to earth and seriously doing things under the leadership of the hotel leaders. Proactively cooperate with the foreman, supervisor and leaders to complete all work, strive to improve their comprehensive quality, improve service quality, correct those deficiencies, strive for better development on the excellent platform of the group, and prosper for the hotel. Dedicating your own strength.