Property Management Summary

Property Management Summary

Time flies, and in 2019, the staff of Huishang Property Service Company rushed through the busy schedule. Looking back at the Year of the Snake, under the enthusiasm of the company's leadership, under the careful guidance of the department heads, with the close cooperation and help of the company's colleagues, my work was successfully completed, and I would like to thank you for your concern and help. As a property floor manager, my main job responsibilities are: daily inspection of the jurisdiction and the entire community, access control card entry and entry of the community unit, parking card recharge card management for ground vehicles, vacant rooms and renovation rooms are not regularly scheduled. Inspection, coordination and resolution of internal contradictions and disputes of the owners, correct handling of complaints and suggestions by the owners, regular return visits to the owners, etc.

Over the past year, I have respected the leadership, united my colleagues, and served the tenants with enthusiasm. Going to work is not late for early leave, insist on learning, and insist on finding fun in the work. The company gave me this platform for growth, so that I can continue to learn at work, make continuous progress, and slowly improve my quality and talent. In order to reach a new level in 2019, the main daily work and phased work in 2019 are summarized as follows:

I. Daily work and completion:

1. Assist the front desk to handle daily reception, delivery procedures, secondary decoration procedures, record the complaints and service items of the owners, and timely feedback, revisit the results of the coordination, call back to the owner, adjust the video intercom, enter the car card, and park the monthly ticket card. As of December 30, 2019, 668 recharge cards and 850 access cards were recorded; as of December 30, 2019, 35 front desks were handled, 48 were renovated, and 60 were inspected; The second renovation of the community, garbage removal, and a car and photo registration records and other services.

2. Establish and improve the owner's file work: 359 households have been improved and updated, and the owner's file archives are continuously compiled.

3. Reporting: The whole year received and followed up 163 items of various repairs. According to the actual situation, the contents and problems of the owner's repairs were promptly followed up, and relevant files were established in time.

4, information release work: posted a variety of notices on the community, telephone to inform the owners about temporary water stop, stop the ladder and other matters; use the phone to accumulate a total of 17 times, try to be clear, accurate wording, and at the same time do the notification content Good related explanation work.

5. Household service opinion survey work: While completing daily work, actively enter the homeowner's home, collect opinions and suggestions from various customers on the property management process, and continuously improve their service quality and service level; in mid-November At that time, the members of the collaborative customer service team conducted the 2019 annual customer satisfaction survey on a case-by-case basis, which further deepened the understanding of the owners.

6. Follow up on the legacy of the community project, complaints from the owners, etc.: In the whole year, I have coordinated more than 28 disputes with the owners, and the success rate is about 95%. The unfinished matters are now being handled.

Second, training and study work

Participated in the ISO9000 quality system management training organized by the company on July 28, 2019;

On November 26, 2019, he participated in the training of F1 fire drills and other projects.

Third, self-summary and understanding

During the year, although I completed the tasks assigned by the company, I received the praise of the leaders, the praise of my colleagues, and the colleagues also won the owner's recognition of the work and satisfaction of the service. But this is inseparable from the correct guidance of the leadership, and can not be separated from the assistance of colleagues. I know that there is still a gap from a good professional property manager. Objective self-analysis, there are still many shortcomings: First, because of my introverted personality, the cultural quality is not very high, which causes me to have a lot of room for improvement in terms of language expression and artistic treatment; therefore, later I also need to strengthen theoretical study, especially the study of business knowledge, consolidate the theoretical foundation, accumulate work experience, keep up with the times, keep up with the development trend of the property management industry, humbly ask, learn from the able to learn, and improve the management of complex matters. Processing capacity. I also urge all leaders to continue to criticize and correct, so as to be further strengthened in future work.

Fourth, work and study arrangements in 2019

1. Complete the work in a responsible and responsible manner, continuously learn lessons from the work, and continuously improve work efficiency.

2. In the future work, I firmly implement the service tenet of [sincere service every day], and take the satisfaction of the owner as the biggest pursuit of work. In the face of some of the owners' complaints, we need to patiently explain, act as a firefighting team, be an audience, and be a commentator. Engage in work with a positive and enthusiastic attitude to help owners solve their daily problems.

3, always follow the service standards of the property practitioners, be a good assistant of the owner, a good housekeeper. Listen carefully to the needs and suggestions of the residents in the community to understand the difficulties they have encountered in their lives. For their reasonable suggestions and requirements, timely and serious solutions to what they can, record their criticisms, report to relevant departments, and follow up in a timely manner. For the contradictions between the residents, do not fear the difficulties, try to make them satisfied.

4. Strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; humbly ask for advice; in short, improve their theoretical level through various methods, and constantly accumulate work experience to become a qualified property management personnel.

5. Actively participate in various trainings organized by the company, earnestly study and continuously improve their business level.

Nowadays, the flowers are going to win in the past, and it is expected that the flowers will be redder tomorrow. 2019 has passed, and we are welcoming 2019 with confidence. The new year means new looks, new challenges, new opportunities. It is believed that under the wise decision and operation of the company's leadership, Huishang Property Company will have a better tomorrow. As a part of the company, in the work of 2014, I will, as always, do my best to do my job and contribute a small amount of strength to the company's development.

Property Management Summary

Since I was transferred to the XXXX Property Management Office in June this year, I have worked hard to adapt to the new working environment and work positions, to study with humility, to bury my work, to perform my duties, and to complete the tasks well. I will report on the work as follows. :

First, consciously strengthen learning, and strive to adapt to work

I am in contact with the property management work for the first time. I don't know much about the duties and responsibilities of the comprehensive administrator. In order to adapt to the new job position and work environment as soon as possible, I consciously strengthen the study, humbly ask for advice, constantly clarify the work ideas, and summarize the working methods. Now he is basically qualified for his position. On the one hand, doing middle school, learning in the middle, constantly mastering methods to accumulate experience. I pay attention to the task of work, relying on the work to improve, through observation, exploration, access to information and practice, and quickly entered the work situation. On the other hand, ask books, ask colleagues, and constantly enrich knowledge mastering skills. Under the guidance and guidance of leaders and colleagues at all levels, never going to the meeting, never familiar with familiarity, I gradually figured out the basic situation at work, found the entry point, and grasped the key points and difficulties.

Second, the heart of the job, earnestly perform duties

Be patient and meticulous in financial work. In the half year since I took over the financial work of the XXXX Management Office, I carefully checked the financial books in the first half of the year, clarified the financial relationship, and strictly enforced the financial system, and made every account to ensure the annual balance of payments and the realization of profit targets. First, do a good job of each entry and exit. For each entry and exit account, I have recorded the case according to the financial classification rules and registered the book. At the same time, carefully check the invoices and bills, and do a good job in bill management. The second is to do a good monthly reconciliation. In accordance with the financial system, I refine the income and expenditure of the current month, prepare financial statements on a regular basis, and conduct reconciliations in a timely manner according to the requirements of the company. There are no cases of underreporting or misreporting. The third is to collect service fees in a timely manner. Based on the actual situation of XXXX, on the basis of further understanding of the collection method of the service fee agreement, I made a careful distinction, and regularly collected and collected the services according to the service fees agreed by Hongya Company, the owner and ours. The fee has been paid in full. The fourth is to control expenses reasonably. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assisting the director of the management department to manage the finances. Especially in terms of recurring expenses, we strictly control the procurement, consumption and supervision, and prevent extravagance and waste, and put forward some reasonable suggestions.

Proactively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work. XXXX's copy management has been relatively fast, and I have done the following two aspects: First, data entry and document preparation. For the information documents and related meeting records involved in the management office, I have carefully done the input and editing, and created the form documents and drafted the reports according to the needs of the work. The second is file management. After going to the management office, it is a regular work for me to systematically and standardize the classification management of files. I take the combination of regular maintenance and regular centralized arrangement to classify and archive files, and do a good job of registering and managing documents. .

Responsible and responsible for green maintenance. The greening work of the community began to be handed over to me in October. For me, this is a first-time work. Due to lack of professional knowledge and management experience, there is currently a lack of green workers, which is in the winter. severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept.

Third, the main experience and gains

After working in XXXX for half a year, I have completed some work and achieved certain results. I have summarized the experience and achievements in the following aspects:

Only by correcting your position, you can get used to the new business as soon as you become familiar with the basic business.

Only by actively integrating into the collective and handling all aspects of the relationship can we maintain a good working condition in the new environment.

Only by adhering to the principle implementation system and earnestly managing financial accounts can we perform good financial duties.

Only by establishing a sense of service and strengthening communication and coordination can we do a good job in the work.

Fourth, the existing shortcomings

Due to the lack of work practices and lack of relevant work experience, the work of XX years has the following shortcomings:

The content of the agreement on property management service fees is not well understood, especially the understanding of some past fees is not timely enough;

The food in the canteen is expensive, the grasp on the giant view is easy, and the microscopic control is difficult;

The greening work situation is grim, and it is necessary to make greater efforts in the greening management of the community.

Five, the next step

In view of the shortcomings in the work in XX, in order to do a good job in the new year, we should highlight the following aspects:

Actively coordinate with Hongya company and owners to further rationalize the relationship;

Strengthen the learning of business knowledge, innovate working methods, and improve work efficiency;

Manage good money, manage accounts, and control current project expenses;

Try to manage the canteen and manage the relationship between cost and food.

Do a good job in community greening maintenance work.

Property Management Summary

The year xxxx is the year in which the head office seeks reform and is also the year in which the head office has developed rapidly. In the past year, the Property Management Center has been united as one of the leaders of the head office in accordance with the requirements of the “quality, reform and development” proposed by the head office at the beginning of the year. All employees are united, hard work, solid work, continuous innovation, and further improvement. The management and service quality of the property management center have achieved certain results. The work of xxxx year is summarized as follows:

First, brand building

The Property Management Center always regards the improvement of the quality of property management services as the preferred target of the operation of the center, and adheres to the tenet of “Dedication, Good Service, Safeguard, and Excellence”. Beginning at the beginning of this year, the center set about creating the brand effect of “the first time, the first service” of the property management center, and improving the operational efficiency and competitiveness of the property management center.

Implement iso quality management system

The property management center has always implemented the iso9000 quality management system, implemented the requirements of the “quality year” of the head office, adhered to the cross-check of the property quality 1-2 times a month, notified, implemented the improvement work, and formulated and implemented the “Quality Service Plan” and “ Peaceful Red May Service Plan. In addition, according to the ISO quality management requirements, the management system files were partially modified.

Form a quality system centered on customer satisfaction

"Service-oriented, customer first", in this year's work, the property management center focused on strengthening communication with the owners and users, mainly doing the following work:

1. Actively contact with the office buildings and office buildings of the office building, do a good job in daily property management work and other various assault missions, and ensure the normal teaching and office order of each building and office building. For example, assisting the Office of Academic Affairs to do a good job in various examinations for students and the national level 4 and 6 examinations, and cooperate with the State-owned Assets and Graduate Department to carry out the handling of 1000 sets of tables and chairs in the classrooms on the fifth and sixth floors of Mingde Building, in conjunction with the school functional departments. Mao Yisheng Fund Awards Conference, Welcome Venue, Red Song Venue Arrangement and the surrounding environment layout work.

2, in case of urgent important situations, promptly post warm reminders, adhere to the timely posting of newspapers and blackboard newspapers in the family area; such as New Year's Day, Spring Festival, Labor Day, 60th Anniversary Daqing and other special reports and fight against the A stream blackboard.

3. Organize the “November 18 Logistics Company Customer Service Contact Reception Day” activity, issue the “Jiaoda Property Safety Quality Service Card”, and extensively solicit suggestions from the owners of the family area on the property service; post the service contact number to facilitate everyone in the first Time to contact the property management center to deal with related matters, and strive to make the staff and students of the school satisfied and satisfied.

Second, internal daily management work

Personnel quality

In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the Property Management Center developed a series of training programs, actively carried out various knowledge training, and strived to improve the overall quality and service quality of employees. The training is divided into two categories, one is the training of ordinary employees, and the other is the training of management cadres. Employee training includes: using weekly meetings of various departments to train employees on quality, etiquette, skills and quality requirements. The training content mainly includes corporate culture training, professional technical training, etc. The training for management cadres mainly focuses on the new edition. The "Chongqing City Property Management Regulations" and the new version of "gb/t19001--2011" quality management standards were launched. Through training, the overall quality of employees has been improved, the work attitude of employees has been improved, and employees have been united and cooperated, which has greatly improved the quality of service.

Security aspect

In xxxx years, under the correct leadership of the head of the head office, all the team members insisted on the normal teaching and research order of the school and the life and safety services of the teachers and students, and strengthened the comprehensive management of the school park, using various publicity and education methods. The existing property management regulations, the internal security work regulations of the head office and the property law have fully utilized the favorable conditions of “human defense, technical defense, and group defense”, and comprehensively safeguarded the safety of people, vehicles and materials in the campus. as follows:

1. According to the "safety, quality, development" ideas put forward by the head office as the entry point, combined with the protection of all specific work as the actual focus, strengthen the management of people, vehicles and materials on the campus.

2. Formulate a post management system, come visits, register entry and exit, and implement a “one car, one bar, one license” release system.

3. Strengthen the patrol range of the entire area. During the day, the team members will conduct cross-patrols and set up posts for each area from time to time. In the evening, patrols are carried out in separate time periods, subject to seasonal changes. The patrols were carried out in batches to prevent problems before they occur.

4. Strengthen the safety inspection of all fire protection facilities and equipment on the campus. We will achieve a high sense of responsibility: “prevention first, anti-disintegration, hidden dangers in open flames, and responsibility is more important than Taishan”.

Cleaning and environmental hygiene

1. In accordance with the requirements of the ISO quality management system, we have consistently conducted a rigorous assessment of each responsible area with the “Monument of Cleaning Quality Inspection Monthly”, and basically completed the tasks assigned by the head office.

2. Strictly implement the cleaning work procedures, clean all teaching buildings, office buildings, toilets, corridors, etc. around the clock; clean rubbish bins, handrails, doors, etc. all day long, clean up the garbage in time, and create a clean and comfortable for the teachers and students. Life, office environment.

3. Appropriate pruning of the trees affecting the residents before and after the main roads of the family area and the family area, and the green weeds shall be responsible for each cleaning worker in the form of a responsible area.

Maintenance

1. In the management of public facilities and equipment, a complete maintenance and maintenance plan and emergency plan have been formulated, and various facilities are regularly maintained and inspected in a timely manner. Daily inspections are registered, small maintenance records are made, and problems are promptly repaired. , timely processing, do a good job in the maintenance of elevators, fire equipment.

2. Using the holiday and the maintenance department to repair and replace the floor tiles of more than 1000 square meters of bursting floor tiles on each floor of the second teaching building.

3, some family members leaked at the top of the building, the rust of the water pipe was broken, and many households' water and electricity problems appeared, making the maintenance task heavy and difficult. The property management center actively coordinated with the residents, and cooperated with the energy center and engineering team to make the energy center. The engineering team's maintenance work on water, electricity and civil engineering in the family area was carried out smoothly.

4. In order to save money, for some facilities and equipment with low damage degree, carry out maintenance and repair, such as repairing more than 200 sets of tables and chairs in the first and fourth teaching buildings, and more than 100 doors and windows.

Greening

1. Responsible for more than 200,000 square meters of greening and daily management in the whole hospital, as well as providing a variety of plants and flowers for offices and conferences of various departments in the hospital.

2. Assisting the engineering company and the infrastructure office to complete the plant transplant work in the swimming pool, Qinghong Building, the head office, the Daping Campus, etc., transplanting more than 600 trees, more than 1,000 shrubs, 500 meters of ground cover, newly planted in the fleet. More than 150 square meters of lawn.

3. In the large and small meetings such as the opening of the school, the National Day, the deputy director of the National People's Congress and the Deputy Minister of the Ministry of Communications, the total amount of grass flowers was more than 50,000 pots.

4, breeding plants: cold water on the 10,000 seedlings; chrysanthemum XX pots; spring grass flowers 3000 pots; cutting seedlings on the million seedlings.

5. Planting hundreds of plants together in the activities of “promoting ecological civilization, building a green campus” and students volunteering to plant trees.

6. In the green leasing business, the amount of rented flowers increased by more than 100 pots.

other aspects

1. Actively cooperate with various conferences of the school and various conference services of the second-level units. In the whole year, 178 times of important conference services such as inspections by the Vice Minister of Communications came to the school, and more than 500 regular meetings.

2. Do a good job in sending and receiving mails and newspapers and magazines in the school. A total of 25,828 mails were sent and received throughout the year.

3. Grasp the handling of fire prevention work and safety hazards. Since the beginning of this year, more than 130 people have been organized, and 28 kinds of family members in the family area have been treated with various kinds of debris in the corridors, eliminating the hidden dangers and keeping the fire passage open.

4. Actively contact households in the family area to replace the air-conditioner tripod with safety hazards, remove rust for the rusty tripod, brush anti-rust paint, and do a good job of safety precautions for teachers and students in the family area.

5. Increased the rectification of the order of the farmer's market and the management of “dirty, chaotic and poor”, which made the market order and environmental sanitation a new look. Clean the ceilings of the market in the market twice a week, add fire extinguishers to every household in the market, rectify the chaos, and over-distribute the operations. All rickshaws inside and outside the market are unified and the vehicles are Parked in order.

6. Do a good job of “excluding the four evils” in the family area and the farmer's market, arrange a weekly drug fight and control work, and occasionally release the rat poison; timely process the horse cells in the home area and the campus to ensure The personal safety of teachers and students.

7. Do a good job in energy conservation. In addition to regularly promoting energy-saving knowledge to employees and raising their awareness of energy conservation, they also compiled some small slogans to promote energy-saving knowledge, and posted them in various teaching buildings and administrative buildings.

8. Do a good job in moving the head office to the ground floor of the broth, and dispatch personnel to clean and clean the brothel office and aisle in time, and package, transport and install office supplies and electrical equipment.

Third, the important work completed this year

Do a good job in the prevention and control of the A-type h1n1 virus. Under the leadership of the school and the head office, it is fully responsible for the cleaning and sanitation work of the red building, the broth building and the Xishan Building isolation area during the A-stream period, the domestic garbage and medical waste slag work, the laying of new mattresses and daily replacement work, and the daily work of the isolated area. Disinfection, isolation of people's meals, etc.

Carrying out the policy of the head office to take the catering as the leader, in addition to doing a good job in the property management of the ecological canteen, actively cooperate with the catering company to do the work of the first food festival, and cooperate with the catering company to carry out the toilet, doors and windows and surrounding environment of the Zhiyuan three canteens. Remediation work, etc., while expanding the food center, it also assists the food center to do a variety of backup work, such as the transfer of personnel to Pengshui, Hechuan, Science and Technology Museum, Nankai Middle School and other places for cleaning, maintenance, management and other work.

Fourth, existing problems and lessons learned

Although we have achieved certain results in our work in xxxx, we are also deeply aware of our shortcomings and there are still many areas that need to be improved and strengthened:

First, the overall quality and service awareness of managers need to be further improved. In this year's work, due to the lack of management services, the individual office items of Mingde Building and the second teaching building were lost, which caused a bad influence and the ability to actually handle affairs. Still to be improved;

Second, there is not enough communication with the owners and insufficient understanding;

Third, the quality of maintenance services, security services and cleaning services needs to be strengthened and improved;

Fourth, the property management center is not professional and the management method is too single.

In response to the above questions, in the work of 2019, we will learn from experience and lessons, strive to improve the business skills and management level of employees, carry out a variety of business communication activities, and do a better job.

In the new year, we will speed up the pace, continuously improve our property management level, and constantly improve various management tasks. We will continue to work hard on the road ahead and make bold efforts to contribute to the development of the head office.