2013 after-sales service summary

In the past year, under the direct leadership of the distribution company, under the guidance of xx total wise and under the collective care of comrades, I followed the overall arrangement of our company's xxxx year after-sales service. With the concept of “practicing with peers, winning with superiority” and “not leading to steel pipes, service first”, we are conscientious, dedicated, motivated, and aggressive. All work has achieved remarkable results and has been well received by users.

Adhere to the concept of "the steel pipe has not arrived, the service is first", this year's service focus is the second line of the West-East Gas Pipeline, the Central Asia Line, and the Lan Zhengchang Pipeline. At the beginning of the year, the leaders specially formulated a service work plan for the second line of the West-East Gas Pipeline, clarified the service personnel and service stations, and proposed working methods and working standards. The after-sales service personnel must be required to provide feedback in writing on the scene every Friday. For any information related to Baoji Steel Pipe on the site, the first time to arrive at the scene to actively coordinate with the relevant parties, and timely feedback. The user must have a clear reply within 24 hours, and the corporate brand effect has been improved.

In June of this year, the general manager of xxx and the deputy general manager of xxx personally led the team to visit the east-west section of the West-East Gas Pipeline project, the epc project department, the transfer station and the site. It lasted for more than half a month and the journey was over 8,000 kilometers. The visit showed that the company's leaders attached great importance to our after-sales service and received high praise from the project manager. Through this visit, I learned about the quality of our steel pipe, on-site service and construction progress, listened to the evaluation and opinions of the transfer station, construction and supervision on our company and products, coordinated and solved the relevant problems at the site, and at the same time, the second line of the West-East Gas Pipeline. The opinions and suggestions collected at the site were carefully analyzed, and improvement measures and deadlines were proposed. In accordance with the deployment of the responsible company, the after-sales service of the responsible company and the directly affiliated units will be integrated into one, unified service and unified management mode to do the after-sales service work, and the field service personnel will be subdivided into groups and fragments management, and the responsibility will be implemented. Group, clear to people, so that the service can better meet the requirements of the use of the site. At the same time, we have greatly encouraged and helped the service personnel who are fighting in the front line. This year is a year in which China National Petroleum Corporation's major pipelines have been started. In order to improve the quality of after-sales service, enrich the after-sales service content, improve the after-sales service program, adhere to service innovation, and change the traditional simple after-sales service to the overall unified service. Maintain a special service. Leaders arrange our service personnel to learn from the management and anti-corrosion units in batches to improve service skills. Due to the effective measures and strict discipline, the work style of employees has changed significantly, and the execution, work efficiency and service quality have been greatly improved. At the same time, field service personnel have added tools for on-site service such as generators, angle grinders and thickness gauges to effectively solve product damage caused by undetermined factors and create conditions for on-site construction.

In xxxx years, under the correct leadership of Han Zong, we have effectively strengthened the quality of service work, continuously improved our technical level, further standardized the service process work on the basis of the original systems, tabulated daily work, and included service indicators in target management. The assessment, combined with the customer's opinion survey on the service, will be used as the basis for improving the service measures. Strengthen the service and handle the customer's suggestions, and always keep close contact with the personnel of the on-site units, pay attention to the on-site dynamics at all times, and ensure timely and timely resolution of problems.