Summary of the annual work of the station ticketing team

In the past year, the xxx station ticketing room has relied on the support and support of the leaders at all levels of the section and station. It relies on the unity and cooperation of the team, the ingenuity and the concerted efforts. After obtaining the honor of the double-class civilized team, we will continue to strengthen the construction of passenger service. Improve various measures.

First, strengthen political and business learning, and continuously improve the overall quality of ticket sellers. The team always puts the study of political theory at the forefront of the work. The learning plan issued by the workshop can be strictly enforced, and it is prepared before the school, has a record of learning, and has a summary after school. Through regular political study, the political and ideological consciousness of the members of the team has generally improved greatly. We also carried out a variety of reading activities in the team. According to the learning tasks and training situation in the team, we recommended books on how to complete the task efficiently, automatically and quickly. After taking turns, the ticket sellers learned. How to get the job done faster and more efficiently. Every ticket seller is encouraged to write a sense of reading. Everyone exchanges and discusses the experience of good ticket sales. They learn from each other's strengths and complement each other to integrate theory with practice and promote the effectiveness of work quality. This year, the station carried out a speech contest entitled "Don't Take Work as a Play". The staff of the ticketing team participated enthusiastically and won the second place for the workshop. In terms of business learning, we are not relaxed at all times. For the characteristics of passenger transportation services, the team also carried out a number of post-fitting, courtesy, and window-welcoming trainings, and conducted evaluation activities. Four people in the team are participating in various college and undergraduate self-study studies, and Feng Xiaojuan, Liu Hongmei, Ning Xirong, Zhou Xiaoman and Cai Shuanghong participated in the business and technical competition activities on behalf of the station. Four people were involved in the event. The section selected to participate in the road bureau technical competition. The cultural quality and skills of the post members are constantly improving, and the learning atmosphere in the team is strong.

Second, the task evaluation, increase transport and increase income. Box office work is the symbolic manifestation of the production tasks of the workshop, and it is also the embodiment of economic benefits. Therefore, our team has included the marketing progress in the daily work plan, and announced the daily number of people and the number of people owing in the box on the wall of the ticket office. Played a very obvious role in supervision. In the team, we linked the number of individual ticket sellers to the evaluation and bonus distribution, realized a benign task evaluation system, enhanced the sense of crisis and responsibility of the ticket seller, and enhanced the salesperson's marketing awareness. Under the situation of global production tasks, the team members actively strengthened the sales of return tickets and joint-entry tickets, and made great efforts to increase the revenue and increase the number of battles. In order to ensure the completion of the production tasks of the workshop, the team members under the leadership of the planning room went to the universities, factories, mines and troops to provide on-site service, which was well received. Under the guidance of the on-duty watchman, the team members actively cooperated with the platform for boarding and landing, and diverted the difficult trips to the passenger trains, which reduced the difficulty of work and improved work efficiency.

Third, crack down on illegal crimes, ensure the interests of passengers, and maintain the image of the railway. After optimizing the position of the sales staff in June XX, we have a new look, comprehensive business skills, and a good ideological style. We adhere to the "people-oriented" ability to combat "ticket dealers" and "tickets" with the greatest ability. The living space of illegal elements, we have made a firm decision not to use the votes to seek private, and resolutely do not collude with the ticket sellers, and the right to maintain the normal order of the railway ticketing and the legitimate rights and interests of the majority of passengers.

Fourth, build a civilized post, serve the star, and reduce road wind complaints. Following the “Tree Marking” campaign, all our ticket sellers paid attention to the instrument, standard equipment, standard work, and consistent use of civilized language, and achieved the word “please”. In the team, we carry out monthly labor competitions based on attendance, service, civilized, and safer production. From this, a group of advanced individuals and post-killers emerged, forming a competition for you to catch up. In the “Doing Civilized Workers and Commenting Service Stars” activities in the workshop, two ticket sellers, Ning Xirong and Wang Fangli, have been rated as service stars. The members of the team firmly established the awareness of “building, creating and doing” activities, and the concept of “your satisfaction, my pursuit” is deeply rooted in the hearts of the people. The photos of the advanced personnel selected for the evaluation were posted in a prominent place to promote the enthusiasm of everyone, and left a deep impression on the passengers. At the same time, they promoted continuous improvement and maintained excellent working conditions. During the year, the team members made 12 good deeds for the passengers, and received 9 letters of commendation and 3 banners. The team members have greatly improved their service attitudes, and the violations of disciplines and disciplines have dropped drastically. The road wind complaints and bad roads have been significantly reduced.

Fifth, carry out a variety of activities. In order to create a vibrant atmosphere for the ticket sales team, we have carried out a variety of activities in the busy work. In the tug-of-war competition in the workshop, we have played a spirit of solidarity and cooperation. In the case of losing to the opponents, everyone is not angry and full. It reflects the style of unity, tension, seriousness, liveliness and arrogance in the team.

After summing up all aspects of the ticketing team of the passenger transport workshop in the past year, we will unswervingly implement the "xx big" spirit in the future work, be more politically strict, strengthen our cultivation in thinking, and continue to learn in the technical field. Yongpan Peak, working closely with the goals set by the superiors, and making greater contributions to the safety production work of our section and station!