Property Management Annual Work Summary

Xxxx year xx month xxxx Property Services Co., Ltd. was established and successfully took over the xx·xx community. Under the great leadership and correct leadership of the group leaders, the various departments of the group strongly supported and cooperated with all employees in accordance with the group's objectives and better completed each. Task.

Under the leadership of Manager Chen Gang, the company has established an excellent property management team, created a scientific management model, and strict quality standards and work procedures, forming a professional division of labor and management. The management concept has undergone a profound transformation from “management type” to “service type”. It has abandoned the past attitude of self-restraint and advocated the new service concept of “service sincerity, excellence, management standardization, enterprising innovation”.

The current work of the property profession is summarized as follows:

First, the office work

daily work

1. As the company has just been established, a series of systems and assessments are blank, which brings great inconvenience to the work of employees. In accordance with the principle of "taking the law as evidence, there is an agreement," the office quickly introduced a series of rules and regulations. Including: "xx Property Co., Ltd. System Compilation", personnel responsibilities of various positions, management system and assessment methods for staff in each position. The introduction of the system and the upper wall of some systems have clearly defined the responsibilities, clearly defined the licensing rights, and also pointed out the direction and provided the basis for the daily work of the company employees.

2. Produce and install a warm public sign, information bulletin board and lawn signboard to regulate the daily life of the community.

3. Prepare the organization of the owners' meeting, improve the community supervision mechanism and strengthen communication with the owners' information, so that xx property becomes the first company in xx economic and technological development zone to truly formally organize the owners' meeting and become the leader of the industry.

4. The maintenance of the owner's maintenance service received more than 1,000 pieces throughout the year and was actively coordinated.

For the maintenance of solar energy, balcony doors and windows, video intercom, security doors, elevators and other aspects of the warranty period, the manufacturers are actively contacted, and the problems of solar energy, doors and windows and elevators with high coverage rate are reported in the form of written reports to the superior leaders. Negotiated settlement.

The real estate development department will solve the problem of the leaking of the patio cover of No. 2 and No. 3 buildings, the leakage of the underground garage, the difficulty of drainage of the sewer pipes in the community, and the falling off of the wall tiles.

Moderately listen to the problem of not serving the service and immediately formulate a solution, strive to solve the problem in the shortest time, and give the owner a satisfactory answer.

5. A total of 149 new owners were admitted to the whole year, and 58 related matters related to renovation were handled. By December 31, XX, 213 households were handed over, and 22 households without key collection, including 4 households, were not sold.

6. Organize the training of professional knowledge, learn professional knowledge, strengthen the professional skills of all employees, and improve the professionalization, standardization and standardization of the business.

7. Supervise the work of various departments, organize various work meetings, and play a role in brainstorming and further improve the work.

8. Set up a suggestion box in the community, collect the owner's suggestion in time, modestly and conscientiously correct the deficiencies in the work, and the employer has dissent and misunderstanding work, explain to the owner in the first time to ensure communication with the owner.

9. Assist the Group Management Department in doing the “Owners' Questionnaire Analysis Report” and discover the gaps in the management and service process, and the employer's comments and suggestions will be resolved immediately.

10. On September 27, XX, the Group organized a meeting on property and real estate work analysis. The general manager of the group, Mr. Ren, proposed the top ten problems in the property service work and proposed the property work objectives. That is, the property company's service level and management by the end of XX. At the level of xx, we must reach the first-class level of xx development zone and reach the first-class level of xx city by the end of XX. According to the meeting, the office organized the spirit of the whole staff to learn the meeting, and made a statement to summarize the shortcomings in the work, and proposed the corrective plan in the future. The meeting will serve as a new starting point for future work, and will demand itself with higher standards. Our high hopes.

Strengthen the construction of spiritual civilization in the community

1. On the occasion of the Olympic Games, we increased the propaganda of the Olympic Games, and slogan "refueling the Olympics and cheering for the Olympics". At the same time, we increased the propaganda of Olympic knowledge, strengthened the construction of spiritual civilization in the community, and created a good community. Cultural atmosphere.

2. Strengthen the publicity of fire safety knowledge and improve the owner's self-prevention awareness.

3. Two convenience service vehicles are installed at the entrance of the community to facilitate the owner to move in and out of the goods. This innovative service has become the first case of the xx development zone, which has won unanimous praise from the owners, and has been recognized by the leaders. At the same time, it strengthens the mutual help of the community owners. Consciousness, improve the spiritual civilization of the community.

Coordinating problem solving

1. Unit 2, Building 3, Building 702, there is a crack in the wall of the household. The property actively communicates with the real estate engineering department, and finally negotiates to solve the problem, giving the owner a satisfactory answer.

2, 1st building 1 unit 1101 is an old couple, just moved to a large area of ​​the house leaking, balcony door slats, solar energy is not hot, etc., property personnel have been solved one by one, get the owners' praise.

3. Most of the owners of CCB's family building propose to change the heating method to one household and one valve. The property company considers the majority of the building users of the CCB family to warm the users, and is responsible for negotiating the owners with different opinions and contacting the engineering personnel to take the initiative to solve the problems for the owners. Finally, before the arrival of winter, the company successfully completed the renovation of a house and a family building.

4. Due to construction problems, the high-rise glass curtain wall in the residential area has leaks, the glass window leaks in the balcony window, and the property discovery problem is actively discussed and resolved with the xx port construction group. Finally, the xx port construction group and the property sign the responsibility to ensure In the spring of XX, the problem will be solved centrally.

5. After the boiler equipment transformation, the energy of the boiler room has been saved to the maximum extent. The heating area in XX-XX is 13204.79m2, the heating area in XX-XX is 20446.92m2, and the average coal saving is 7.28kg/m2·month.

6. There are loopholes in the access control of each unit in the underground garage. After the problem is discovered, the engineering department immediately makes a solution and actively contacts the lock king to solve the problem in the shortest time. The safety of the owner is further guaranteed.

Charge situation

As of December 31, the property fee for XX is charged: 107,732 yuan; the elevator fee is 14,698.69 yuan, the property fee for the XX year is 5,4949.99 yuan, the elevator fee for the XX year is 1,6945.3 yuan, the heating fee is 510,109.28 yuan, the decoration supervision fee is 40,600 yuan, and the garage parking space is available. The property fee is 1058 yuan, and the access control smart button is 1660 yuan, which basically guarantees the normal operation of the property management work in this community.

Second, the work of the engineering department

1. In September XX, we replaced the 60w ordinary incandescent lamp with 15w energy-saving lamps through the renovation of the underground garage lighting. The most important thing is that we found that the engineering design lighting distance is too close, there is no need to install too much lighting equipment and some incandescent lamps have Damage, although it has not achieved the effect of lighting, but it is still as much waste of energy as normal incandescent lamps. After the transformation of engineering staff, the daily electricity consumption is at least 15,000w/h before the transformation. Compared with last year, 5475000w is saved compared with last year. /h, a total of 3,000 yuan in electricity costs.

2. In order to ensure that the rainy season is overdue, this year, according to the maintenance plan designed at the beginning of the year, the lightning protection grounding detection of each building was completed, and the high-voltage insulation products of the power distribution room were tested.

3. In addition to the maintenance and maintenance plan that was completed on schedule, pay attention to strengthening the inspection and inspection of lighting, safety lights and computer room lighting in public areas.

4. Cooperate with the Electric Power Bureau to renovate the power supply line of the residential area; cooperate with the real estate engineering department to solve the uncompleted problems of the community; cooperate with the maintenance of the equipment of the secondary pressurized water pump manufacturer, and be responsible for the maintenance of various equipment in the boiler room during the heating of the boiler, and assist the boiler The daily work of the workers, the communication between the boiler workers and the office staff, during which the engineering maintenance personnel work overtime.

5. Strengthen the management of house decoration. This year, 58 renovation procedures were handled for the owners. In order to strengthen the supervision and management of the decoration households, the behavior of privately building and invading the public stalls was resolutely stopped, and the decoration households were all required to follow the decoration management agreement and the anti-security agreement. Handle the decoration procedures, strictly control the unlicensed construction, illegal construction, and insist on the indoor water shut-off experiment before each household to ensure the construction quality and protect the interests of the owners.

6, elevator maintenance. The elevator in this district is responsible for maintenance once a month by Fuji Elevator Company. My engineering staff cooperates with the supervision and implementation, and is responsible for the daily elevator operation inspection, making records, monitoring the operation status of the elevator at any time, doing the management work of the elevator operation, and ensuring the safety of the elevator.

7. Assist the office in handling the repairs of the owners, so that the work on the engineering repairs has a clue.

Third, cleaning work

1. Our company's cleaning department can basically complete the tasks assigned by the company, strictly abide by the rules and regulations of the company and the management office, strictly implement the cleaning work procedures, and clean the community yards, rooftops, corridors, underground garages, residential front yards, etc. Clean rubbish bins, handrails, doors, etc. all day long, and clean up the garbage in time to create a clean living environment.

2. My cleaning department implements a strict assessment method, implements the owner supervision system, and checks every month to ensure the strength of the work. At the same time, the mutual supervision system is implemented, that is, the security personnel supervise the work of the cleaning personnel, and the cleaning personnel also supervise the working state of the preservation. The two sides have been able to restrict each other and encourage each other, and have achieved remarkable results.

Fourth, security work

In the past year, the security team has strictly improved the management system of the security team in strict accordance with the company's regulations, strengthened the post discipline management of the team members, and implemented the “six-proof” measures such as fire prevention and theft prevention. No accidental safety accident occurred throughout the year. After various trainings and leadership help, it has become a team that has drawn, played well, has strong execution and combat effectiveness, and can accomplish tasks well. Whether in work or in daily life, there is a gratifying situation in our team that is “three or three without”. That is: the work is more proactive, the negative coping is not; the hard work is more difficult, the bargaining is not; the good deeds are good, and the violations are not. Under such an idea, all the security team members have completed the following various tasks together.

1. Fire management

Fire safety work is an extremely important task related to the safety of the owner's life and property. All the doors are always highly vigilant and work hard to ensure the safety of the community. At the same time, various opportunities are used to carry out fire prevention publicity and education, and the preservation is strengthened. The team's fire awareness can also improve the owner's own awareness of prevention. After two months of pre-fire training, General Manager Chen Gang arranged for the maintenance team to organize a centralized fire drill on February 15th, XX, and carried out hypothetical alarms, evacuation, and on-site fire fighting according to the drill plan, so that the players mastered the use of fire extinguishers. The basic fire fighting skills, etc., thus improve the overall staff's emergency handling capabilities, so that the owner's life and property safety has been further protected.

2. Security management

Due to proper measures and strong sense of prevention, the security inspections found more than 20 types of public security problems and dealt with more than 20 times on site. The main contents include: pay attention to the details, patrol and pick up the lost items of the owner and return them 4 times. During the patrol process, the owner's keys are not drawn 5 times. The unchecked houses are fully inspected, and the police are assisted to arrest the illegal personnel passing through the community once. The door-entry system has more than 10,000 people coming in and out of the community throughout the year. No security incidents have occurred. The visiting personnel and decoration personnel have been strictly controlled to prevent the behavior of people from entering and leaving the community for more than 70 times to ensure the safety of the community.

3. Parking lot and parking management

Due to the new occupancy of the community owners and the majority of the parking spaces, the owners did not form a fixed vehicle storage mode. The order of the vehicles was disordered. The vehicles were discharged to the underground garage according to the prescribed position every day. The underground parking lot management system was strictly implemented.

4. Management of the idle staff

The community implements a strict entry and exit system. The owners and office personnel are all in and out of the card. The owners and relatives enter the community and the security personnel inform the owner and send them to the home. The decoration personnel and other personnel handle the temporary access cards. It is strictly forbidden for the people to enter the community. The access management of my community is the most stringent in the development zone.

5, energy saving

The garbage in the small area has a large smell and needs to be cleaned up in time. It was cleaned twice a day. The fuel consumption was 15 yuan per month, and the fuel consumption was 900 yuan per month. Later, the captain of the security team contacted the sanitation personnel to contract the domestic garbage disposal problem in the community. For sanitation personnel, the cost of 180 yuan/month saves the manpower and fuel consumption of the property company, saving 720 yuan per month and saving 8640 yuan for the whole year.

6, service quality

The security team follows the service concept of “service first” and “community is my home” of the property company, and actively assists all the employees who have difficulties in helping. In the whole year, we helped the community to move more than 160 times. When the team members really served the owners, we also received various praises from the owners. Every day, we can receive the owners to send a variety of snacks to our duty staff, more than 100 times a year.

7, other work

Go to the head office to see sugar for 5 days and 5 nights

Go to the Golden Gate to see the storeroom for 1 week.

Go to Xiong Yue to remove the window 3 times

Going to Xiongyue Hot Spring to move things more than ten times

Go to Sun Moon Red to move 14 times

Go to the basement of Jinlong Building for 4 times

Go to Jinyu to help coordinate disputes 4 times

Help the engineering headquarters move 3 times

Going to the Century Gate Care Children's Park Planning Map 6 days

Century Gate performance is responsible for the maintenance of the venue layout and 4 people

Go to the forest farm to see the sand overnight

CCB's sales of one house and one valve is responsible for the owners' opinions

Assisted in pulling coal more than ten times during heating

During the heating period, assist the engineering department to open the heating valve for the warm user.

During the heating period inspection xx and the CCB family building, there is no private valve to open the heating user and run, run, leak phenomenon

Clean up the cement left on the floor tiles of the community

Give the community greening and pull the sand in Taoyuan 5 times

Go to the building of the family building to collect the heating pipe renovation fee

Clean up fire pipe leaks

In the whole year, more than 80 times were issued to other departments of the group, and more than 300 person-times of security personnel were used.

More than 200 vehicles of construction waste in the Qing Dynasty

Help owners take things more than 160 times

Repair the door lock damaged by the underground warehouse 13 times

More than 20 times in the rain

Assisting in the sale of real estate, leading buyers to see more than 40 times

Clean up more than 600 bags of decoration garbage in the corridor

All public facilities in the area are inspected weekly

Rescue the trapped people in the elevator 8 times

Looking back at the work of the past year, we have clearly seen the gaps and deficiencies in our own achievements while achieving results. The outstanding performance is as follows: First, because the players come from all directions, the overall quality is uneven; second, our work methods still need further innovation and improvement; third, there are still some unsatisfactory places in the work. All of this, we will make up our minds in the future work, overcome and improve, and go all out to make the future work better and better.

The job requirements in XX will be higher and the difficulty will be greater, which puts new and higher requirements on our work. We must face the reality and admit the difficulties, but we are not afraid of difficulties. We will face the difficulties and do our job well. Specifically, we must do "three re-innovations", "two big upgrades", and finally achieve "three aspects of satisfaction." Namely: re-innovation in ideological concepts, re-innovation in the quality of work, innovation in working methods; further improvement in work performance, great improvement in their own image; finally, to satisfy the company's leadership and satisfy the community owners, Let the visiting community staff be satisfied and make every effort to build the xx brand.

According to the survey data of the Group Management Department, the community owner's satisfaction with property work is 97.9%, the satisfaction rate for community cleaning service is 80.9%, the satisfaction rate for security work is 100%, and the satisfaction degree for engineering maintenance personnel is 89.2%. The complaint rate of property work is 4.2% for the whole year. It seems that the property work has achieved remarkable results, but we also deeply understand our shortcomings. The company's professionalism is not strong, the single business method, and the excessive cost will be My company's fatal weaknesses and defects. But we also understand that this is also the starting point of our struggle. In the new one, we will improve our professional level by learning lessons, summing up experience, learning from learning methods, improving the quality of property management, and satisfying owners and users. The requirements to achieve the take-off of xx property.