2014 graduation internship summary

Graduation internship summary

The five-month internship was over. I learned a lot of knowledge that I couldn’t learn in class during this five-month internship. Now I will make a summary of the work for this five-month internship. Internship is an experience that every college student must have. It allows us to understand the working procedures and strengthen the knowledge we have learned in practice. Internship is a test of the professional knowledge we have learned. It allows us to check for missing vacancies. The content of learning is systematically learned; the internship also allows us to better connect with the actual situation, grasp the actual connection with the actual operation, and lay the foundation for entering the workplace in the future.

First, the purpose of this internship is to further cultivate their own business level, skills to get along with others, teamwork spirit, ability to deal with others, etc. through the combination of theory and practice, and personal and social communication, especially observation, analysis and Solve the practical ability of the problem, in order to improve their practical ability and comprehensive quality, hoping to help them integrate into society more smoothly and put themselves into their work. Generally speaking, there is a big gap between the living environment of the school and the working environment of the society. The school mainly focuses on cultivating students' learning ability and professional skills. The society mainly focuses on the professional knowledge and business ability of the employees. In order to meet the social survival requirements, in addition to strengthening the theoretical knowledge in the classroom, we must also personally contact the society to participate in work practice, and guide classroom learning through the understanding of social work. Really understand the basic quality requirements of the general company staff to develop their ability to adapt, organize, coordinate and analyze the ability to solve practical problems.

Second, the natural situation of the graduate internship unit III. The content of the graduation internship started from the internship. During the five months of work, I participated in the sales internship of the company. Internships can be divided into two phases. The first stage is to arrange for me to work in the mall, mainly for general sales work. Through the work on this stage, I learned about the general sales process. Sales are divided into two basic processes: pre-sales and after-sales. Before the sale, you know the product very well and introduce the product to the consumer to understand it. After-sales is a service in which the product has problems that solve the problem. I am responsible for sales, don't underestimate that this is just a simple sales, and it is really learned. I used to look at other people’s sales. I thought it was very simple. Do you think that it is not selling things? Nothing is difficult, but it is not. At first I can only follow colleagues to see how they do sales from secondary school experience. Here, we must combine the knowledge and practice that we have learned at school, such as commodity science, economics, marketing, and consumer psychology. In sales, there are many experiences that can't be learned in textbooks. Just like paying attention to language skills during sales and analyzing consumerism, although the internship time is only three months, I believe that I have a very good job in my future work, especially in sales. Good start!

Third, the experience and improvement in the graduation internship In the five-month internship, I have my own work card like a real employee, I feel that I am not a college student, get up at 7 o'clock every day, and then like a real Office workers go to work like that. In the course of the internship, I followed the company's various systems and thought about learning from experienced colleagues. These months of internships have taught me a lot of things I didn't know before, and I have a deeper understanding of the associates. There are some problems in the company: 1. Due to the increase of major shopping malls, the quality of the products is not stable enough, and the sales work is passive. This really affects the sales performance of the company. 2. The quality of the sales staff is not high. When the customers step into the business gate. The first feeling may not be a commodity, but the attitude of the employees of the company. The good attitude is directly related to the satisfaction of the customer. 3. The management talents of the management are relatively small. 4. The after-sales service is not so good, sometimes not very good. timely. In the sales process, my feeling is that all sales are the same, but the products sold are different, so how can we improve our sales skills after mastering the product knowledge.

I think that during the internship in a few days, I have summarized the following:

1. Preparation for mental state. In the process of sales, if the salesperson has a good mental state, it will give the customer a positive, energetic and motivated atmosphere, then this positive and positive emotion will always affect the customer, thus, Let customers feel that they have an emotional infection, so that customers can spend more time in our stores, and always choose the right clothes. The performance of the mental state is also expressed from our grooming instruments. Sales personnel with certain etiquette knowledge can make customers feel the value of the brand, because when we look at a brand, our sales staff directly reflects our brand image. Therefore, the improvement of the quality of sales personnel is also an important symbol of brand promotion. A good salesperson with a good mental state has a much higher chance of making a deal.

2, physical preparation, if we have a good body, we can maintain strong energy, in order to work better. These days, the standing service in the mall made me feel very tired, so I can better understand that there is a good body, so that we can work better and better. Therefore, a strong body is still a must for a dynamic and energetic team.

3. Preparation of professional knowledge. When I received the customer, because of my unfamiliar knowledge of the product, when the customer wanted a medium-sized sweater, I couldn’t take the medium sweater to the customer because I didn’t know the medium number. When I was in a hurry, the store manager took the medium sweater to the customer. After the sale, the manager told me that the sweater number 36 is a small number, the 38th is a medium number, and the 40th is a large size, which is such a small product knowledge. The reason is that you are a newbie, you don't understand, customers will not buy with you. Because you can't offer him the products that suit him. So product knowledge is critical in sales.

4. Preparation for customers. When we understand the relevant product knowledge, we are the first part of our sales. To improve our sales performance, we need to understand our customers' personality, dressing style, etc. Only the more we master the customers, We can better grasp the customer's psychology, establish a harmonious relationship with customers, create a relaxed and casual shopping environment, be good at listening to every word of the customer, and then analyze whether the customer has the intention to buy, recommend the character that suits his personality. Clothing style clothing. Internship testimony: Just stepping into the society, we must be able to adapt to the social environment with the best attitude and the fastest speed, actively work, focus on work, and rationally allocate time to exercise. Strengthen your own teamwork spirit and handle interpersonal relationships. Highlight your own strengths, and try to make up for your weaknesses while "avoiding" your own disadvantages, and constantly motivate yourself to be a strong. You must know "know your self", know "challenge yourself", pay attention to "beyond self", and finally "achieve self" spirit to do things for others.

Summary: Although there is no internship in accounting positions, as an accountant, there must be good professional quality in the work; the personnel engaged in accounting work must have a rigorous work attitude, accounting work is a very accurate job, requiring accountants To accurately account for each indicator, keep in mind each tax law and use each formula correctly. Accounting is not an innovative work. It relies on one accurate and one accurate number to reflect the problem. Therefore, we must strengthen my sensitivity to numbers, and find problems in time to solve problems. The accounting department is the core department of enterprise management. It is necessary to collect accounting information and report accounting information on the right. It is necessary to arrange and sort out accounting information internally, and to have good relations with the public and government departments. When dealing with various personnel in various departments, we must pay attention to communication methods and coordinate the working relationship between each other. On the basis of learning a professional foundation, we must broaden the field of study.

Graduation internship summary

In this three-month internship, under the guidance of leaders and colleagues, learning from the industry, consulting with colleagues and teaching skills, it is in this process, to recognize their weaknesses.

During the internship, I worked hard, worked hard, and was motivated. Being sincere, humbly and eager to learn, able to correctly handle and deal with all kinds of difficulties encountered in life and work, the mind is motivated, the ability to accept and independence is strong, and there is a strong team spirit and a sense of collective honor. Be serious and responsible, and have a strong sense of responsibility. Have a strong self-motivated, professional mind, have a strong ability to adapt to the environment, and can quickly integrate into the collective.

If you encounter problems that you don’t understand at work, you can humbly ask the experienced seniors for advice, be good at thinking, and be able to draw inferences. For other people's work suggestions, you can listen to it with humility. In the case of tight time, overtime work to complete the task. The ability to apply the knowledge learned at school to specific tasks can be done in a quality and quantity to complete the task. At the same time, I strictly abide by the rules and regulations of our company. During the internship, there have been no unexcused absences and late leave. I am working hard on the ground, trying to be the best, and always taking "enthusiasm and carefulness" as the guideline. When I encountered a problem that I didn't understand, I actively asked my colleagues. With the help of my colleagues, the problem was solved quickly. This short internship life, although tense and rewarding. But what I have given is only the initial accumulation of experience, and it is not enough for the future to take the society.

Through the internship, I understand that work is often not a person's business. It is a team that is completing a project. In the process of working, how to maintain communication and communication with other colleagues in the team is also very important. A senior HR expert has had a view on the ability of teamwork to have the ability to communicate and communicate with others and the ability to work with others. A reasonable division of labor can enable everyone to do their best in their work, unite and cooperate, and cooperate with each other to achieve success. For individuals to succeed and achieve good results, I keep in mind a rule: I can never put personal interests above the interests of the team. In the team work, there will be situations in which they will benefit from their own assistance. Oneself, oneself benefits, which is one of the most important factors to ensure your success.

I believe that through my continuous efforts, I will take the enthusiasm of a hundred-footed gimmick, and I will continue to improve my overall quality. In the process of contact with the society, we will reduce the collision of the running-in period and accelerate the pace of integration into society. Standing firm on the talented high ground, you can raise the ideal sail and sail to the other side of success.

Graduation internship summary

In the busy and fulfilling study, work and life, we have had a wonderful three-year college life. And this semester, we have to enter the society for graduation internships. Since the interview of XXXXXX Guangzhou XX Network Technology Co., Ltd. was passed at the main campus recruitment meeting at the end of the last semester, I was internship work at XX company from February to May this year.

This is my first formal job. Although I have participated in some social part-time practice activities before, I feel different, because this internship is a turning point for us to enter the society and a necessary stage for future work. I think that we will formally integrate into this society in the future. There are many things waiting for us to face. Although it is a little nervous and scared, but the heart is a little yearning... After all, I have never experienced it. After that, I will go on my own. Now!

Our company is a Hong Kong-funded enterprise. Since its establishment in 1990, it is a very large-scale XXXXX contact center. It has obtained ISO9001 certification in 1998 and has first-class professional equipment and advanced XXXX center system. With a large scale of contact center operation and a stable business platform, under the comprehensive resources, it can provide professional and comprehensive XX, XX services, customer contact and facility management for many different industries and enterprises of different scales... This branch was established in 2005 and is mainly responsible for the 10086 outbound call service of China Mobile Communications Group Guangdong Co., Ltd. Customer Center, including telephone service communication projects, communication return visits, and communication fault handling projects. And I just entered the company's position is the XXXXXXXXX commissioner, is to introduce and promote mobile products through XXXX and the majority of China Mobile brand customers, and also responsible for telephone return visits, telephone marketing, social surveys, etc., and pay attention to handling customer relations .

After a week of pre-employment training, we mainly learned the service awareness and communication skills, resilience, and company rules and regulations, salary, holiday, promotion system, etc. All the trainees can become regular employees of the company! We have to conduct an assessment... Fortunately, I passed the test with 5 other new colleagues, and passed the medical examination, which can become a new employee of the company for internship. This also made me feel the cruelty of social competition for the first time. Employees who are not strong enough, the company doesn't need it! Some things are really capable people... So, we can only succeed if we overcome all obstacles through our unremitting efforts.

At the same time, I also understand the difference between stepping out of social work and sitting in school. In school, our most important thing is to learn, and out of school, how can we stand out from the crowd and become the pillars of society, let people trust themselves, mainly rely on their actual ability! This also reminds me of The counselor teacher said to us: In the university, you must learn to "be a person, do things, do learning!" It turns out that this really makes sense. Because we do well in school and do not mean that we can do well in our work, so we should exercise our comprehensive ability in all aspects at school. This is very necessary. Moreover, the current feeling of college students gives people a low-handedness and can't do real things... So, as long as you can do ordinary things well, it is already very extraordinary. Through various kinds of leaching, you can truly become a "three-energy" talented person who can feel at ease, can endure hardships, and be able to start a business!

I finally started working, although we have learned business knowledge in detail during the training, but after all, we only listened to the tutor's explanation, did not truly face the real customers, and each customer has its own different situation. Need to be solved, plus I have no formal work experience in the past, fearing that it is not good to be complained by customers, affecting the company's image... So it is really very nervous! But the tutor often encourages us to say that we have been selected through the assessment. , already have the ability to solve the problem by themselves, and no matter what problem we encounter, they will continue to help us. Yes, we have to believe in ourselves, and if we are serious, we can do it well and we will be competent! This has played an important role in our next work. Usually returning to the company, staying in the office is usually a long time, except for lunch breaks, the rest of the time is sitting facing the computer. It seems easy, but the task that the company gives us is still to be completed on time and in good quality, otherwise it will affect the whole process of the project, but also pay attention to the efficiency of their work, which is linked to our work performance; Although the work is not hard, but the pressure is still there, especially during the “3·15” consumer rights day, all sectors of society are very concerned. And we, we can't relax, and a small difference may be subject to customer complaints. Therefore, the supervisors often go down the tour, repeatedly urged us to pay attention to service attitude, pay attention to business knowledge, pay attention to customer feedback, pay attention to voice standards... If you encounter problems that cannot be answered temporarily, you should pay attention to timely records and make good return visits; Be good at listening and satisfying customers' needs... But I think it's mainly the details, because we are all in contact with our customers by telephone. The first feeling you give is very important. First of all, you want to be professional, then Business professional so that customers will believe in you. And you have to listen carefully to understand the needs of customers, mainly to answer what business is this, what function, use conditions, charging standards, how to operate and use, and customer objection processing to help customers solve practical problems. Pay attention to the details, and you won't feel any difficulty working.

As we all know, the internship of our college students is a challenge and an opportunity. It allows us to learn a lot of knowledge that we can't learn in class, and it also lays a solid foundation for us to further move into society. As time goes by, we have gradually become familiar with other new and old colleagues. In addition to mutual help and mutual encouragement at work, sometimes we will also go out together during work, eat and sing K, gather for an outing... This will not only relieve the work pressure, but also adjust your emotions. After all, it is good to be able to relax and comfort yourself. Moreover, having a good interpersonal relationship can help you quickly integrate into the new environment, adjust your work mentality, and play your best. Through the internship here, I also understand the importance of politeness, not only to be polite to customers, but also to be polite with colleagues. Fortunately, my colleagues are very easy to get along with. It is easy to get together. I am very glad that I can recognize so many colleagues, bosses and friends who are so good to me. It is also a great benefit!

Through this rare graduation internship, my ability to work has been substantially sublimated. Although I also have student cadres at school, after all, most of them are serving the students in the school, and they are less involved with the various people in the society. Now, they really need their own ability to adapt to the situation, because now is the society. People are dealing with it. In reality, we always have one or the other interpersonal, business needs to deal with, need to solve, this is equivalent to a comprehensive test of our comprehensive ability! At the same time let their work, communication, analysis, eloquence, learning, etc. Ability to exercise, with a certain amount of work experience and social experience, let yourself be more clear goals.

In general, during the three months of my graduation internship, my overall performance was good, and I was able to be serious and responsible. Good attitude and quick acceptance. However, I feel that the thinking is not mature enough, and it is still necessary to further strengthen the exercise. In the next work and life, I will continue to work hard, learn in many ways, pay attention to the accumulation of experience, summarize the harvest, let myself better integrate into society, adapt to the needs of society! Strive for the realization of ideals! Come on!