Summary of quality nursing service work

With the smooth development of quality service, we truly recognize the importance of quality service from the heart, regard the quality service as the duty and duty of the nurses, and have a grateful heart to treat each patient with a kind of repaying attitude. The system promises to "please" from the wall, let the quality service "walk" out of the archives, change the passive service to the active service, go deep into the ward, understand the patient's psychology, understand the patient's needs, and improve the relationship between nurses and patients. Through the development of quality care services, the responsibility of nurses to patients is strengthened. As long as you go to the ward and find out what problems need to be solved in the patient's life or in the nursing, the patient will be dealt with in time and solved in place.

Every day, in addition to regular basic care and specialist care, we also check the basic care for critically ill patients every day, and cut nails, shampoo, foot washing, skin care, etc. With more patients and fewer nurses, everyone still strengthened morning and evening care, improved service quality, and greatly improved patient satisfaction.

At the same time, we are also consciously aware that the quality of service is only enough to stay at the level of “good door, good looks, good words”. It is not enough to emphasize good communication between nurses and patients, pay attention to service. The feelings of the object, through the specific behaviors to convey your welcome, respect, and enthusiasm to the patient, in order to allow patients to truly feel our health care services, taste our quality. Nursing staff still have a long way to go in quality care services, and I believe that we will go better and better!

There used to be a metaphor. He said that "the biggest distance to get along with others is that it is close to the world!" This is a "distance of the heart." Indeed, being honest and treating people with sincerity is the way to succeed in everyone's heart. As a nurse, I hope to really enter the inner world of patients, understand them and help them. However, there has always been an embarrassing situation in which it is easy to get along with each other and get along with each other.

With the full launch of quality nursing service activities, it not only marks the new miles of nursing work in our hospital. At the same time, the nurses and patients have completely opened their hearts from this day. “It’s easy to get along, it’s difficult to get along” is no longer ours. Hey.

Now, when you walk into the ward of the Sixth ward, the nurses happily talk in front of their responsible patient bed, or have fun talking, or take care of the disease, or give a thoughtful brush... everything is so natural, the nurse Between the nurses and their families, there was less separation and more kindness. When the nurse finishes each operation, the patient and the family will always say "thank you" sincerely.

Yes, when the patient is admitted to the hospital, the responsible nurse will eagerly lead him into the ward and start to introduce the environment in detail. He introduces the doctor in charge and himself, as well as the patients in the same ward, dining, watering and washing. It is very natural. In a flash, the patient's strangeness disappeared and the distance between the nurses and the patient was brought closer. In the morning, the nurse in front of the hospital whispered softly, “Is it good to sleep last night? It looks good today!” So ​​how do the family-like concerns bring to the patients! Infusion, the nurse told the patient in detail about the efficacy and purpose of each bottle of syrup, and the patient's mind was completely eliminated. Before the examination, the nurse informed the purpose of the examination, coordination and other matters, and the fear of the patient was gone. Intimate words and deeds make patients and their families look in their eyes and keep them in mind. Between feelings and movements, the distance between the hearts is not far away.

As a nurse, the most pleasant thing is the sincere "thank you" of the patient or family. The development of quality care services has made this happen. We are feeling – how far is the heart between the nurses and the patients? The nurse’s sincere dedication is the password to open the patient’s heart!