Summary of the work of the People's Hospital of 2019

In 2019, under the correct leadership of the county party committee and the county government, under the care and guidance of the county health bureau, the xxx people's hospital earnestly studied and implemented the spirit of the party's 17th National Congress and the 17th National Congress of the Communist Party of China, with Deng Xiaoping Theory and "three representatives." "Important thinking is the guide, comprehensively implement the scientific development concept, and carry out activities such as hospital management year, "three excellent and one satisfaction", and "convenience service forty articles" to improve service attitude, improve medical quality, standardize medical behavior, and promote medical and medical problems. Harmony, successfully completed various objectives and tasks, created good social and economic benefits, and comprehensively promoted the scientific development of hospitals .

First, the overall income increased, the business objectives achieved smoothly

The annual business income was 38 million yuan, a record high, an increase of 32.5% over XX. The number of emergency medical treatments was 144,664, of which 8,550 were emergency, and 11,242 were admitted, which was 8.6%, 38.7%, and 22.4% higher than that of XX. The patient's cure rate was 61.65%, the improvement rate was 33.76%, and the average hospital stay was discharged. In 7.2 days, the diagnostic rate of admission and admission was 97.1%, and the bed utilization rate was 73.05%.

Second, strengthen ideological and political work and promote the building of a clean and honest government

Strengthen ideological and political study, pay close attention to the construction of the team, and promote the transformation of the thinking style of the hospital team and all party members and cadres and workers.

1. Pay close attention to the construction of the hospital team's thinking and style. Strengthen political learning, improve leadership, enhance the team's overall awareness, purpose awareness, and self-discipline; earnestly implement the principles of collective leadership and democratic centralism, strictly follow the rules, act according to the rules, and consciously place under the supervision of the people, so that the team The collective has become the core of leadership that is politically firm, honest, pragmatic, and practical.

2. Carry out different forms of learning and education activities. In accordance with the arrangement of the party committees at the provincial, city, and county levels, the seminars on emancipating the mind, the practice activities of "ideal liberation, economic opening, and large-scale entrepreneurship", and "new liberation, new rise, new leap" discussion activities, all The system systematically studied the spirit of the Party Congress and the People's Congress of the Central Committee, the theoretical writings of the four generations of leaders of the Party Central Committee, and the spirit of the important speeches of the leading comrades at the provincial, municipal, and county levels; discussed and discussed the current hospitals extensively. The existing problems have been formulated with detailed and feasible rectification measures. Through the ideological and educational activities that have been carried out throughout the year, all the staff of the hospital have been deeply educated in their thinking, and tremendous changes have taken place in their concepts. They have a new understanding and understanding of emancipating the mind, and have new developments in hospitals. The positioning and ideas, come up with and implement new countermeasures and measures to solve the problem, and effectively promote the hospital's work to a new level.

Third, carry out the style of appraisal, correct the industry's unhealthy trend

In March 2019, the hospital held a work and discipline style rehearsal mobilization meeting, read out the "medical work style discipline rectification implementation plan", opened the prelude to the style of action. In the year-round behavior review activities, the hospital party committee insisted on rectification and construction, focusing on prevention, focusing on four aspects of work.

1. Promote the openness of the hospital affairs and implement the sunshine operation. We will conscientiously implement the system of workers' congresses, formulate and improve the system of openness of hospital affairs, and disclose the medical services, medical prices, and political style of hospitals to the public; major decisions of hospitals , appointment and dismissal of important personnel, major project arrangements, and large-scale capital use. Large-scale equipment and drug procurement, job setting, performance salary distribution, annual financial budget and final accounts are disclosed to employees in the hospital.

2. Strengthen supervision and smooth access to information channels for political and wind work. In the outpatient and inpatient departments of the hospital, a report box, report phone number, and hospital leadership duty seats were set up, and the “worker complaints system”, “social evaluation and political style”, “first question first responsibility system” were announced and announced. Hospitals , disputes, disputes and other methods of investigation and investigation, and the time limit for investigation, consciously accept social supervision, so that there must be a report, must be handled, and must do.

3. Standardize bidding procurement and charging behavior. Strictly implement the relevant procurement regulations, and the drugs, equipment and consumables of our hospital shall be subject to bidding and procurement in accordance with the standards set by the higher authorities. We have earnestly implemented the medical service price management regulations, implemented the charging standards set by the higher authorities, carried out the inspection of medical service prices, intensified supervision, and fully implemented the daily list system of patient hospitalization expenses, without decomposing charges, not exceeding standard charges, Self-supporting project fees; implement a single-species price limit system, regulate doctors' medications, reduce the economic burden of patients, and effectively curb the occurrence of “billing commissions” and “big prescriptions”.

4. Improve the working mechanism. Establish a comprehensive target assessment mechanism and employee medical ethics files, and comprehensively assess the basic situation of employees, the commendation of superiors, the commendation of the hospital, donations, political studies, criticism and punishment, and annual assessment. The department or individual will veto one vote. We have improved and revised the “Responsibility Book for Construction and Social Service Commitment”, so that the hospital is responsible to the society and departments for hospitals and individuals, and regulates the behavior of medical personnel from the system to make the hospital calm and positive. .

Fourth, strengthen the building of civilization and establish a good image

With the creation of civilized units as the carrier, the party committee leaders, the workers and the women in the work, and the employees actively participate, carry out various cultural and sports activities, and promote the construction of hospital civilization.

1. Cultivate the hospital spirit, create a good hospitality, and promote the construction of hospital culture. The hospital always regards "medical heart, medical skills, strict medical discipline, and medical ethics" as the hospital training, and advocates the spirit of "rigorous, refinement, diligence, dedication" as the spirit of the hospital , and subtly influences the words and deeds of leaders and employees. In the whole process of diagnosis, treatment and management.

2, medical services to achieve "three norms." The first is the language specification. Medical staff must use civilized language when talking to patients, with a sincere, enthusiastic and friendly attitude. The second is the instrument specification. Medical staff uniform dress, listed on the job, the instrument is dignified. The third is the job specification. When the medical staff is on duty, they are full of energy, work conscientiously and responsibly, and carry out medical work in strict accordance with various operational norms.

3. Do a good job of propaganda and create an atmosphere. Under the leadership of the hospital party committee, the school's missionary education department has carried out propaganda around hospital services, discipline construction, model figures, advanced deeds, and styles. It has reported 42 issues in the whole year and more than 30 papers published in provincial and municipal newspapers. The publicity report on the work dynamics and advanced deeds of the hospital and established a good hospital image.

V. In-depth development of hospital management year activities to improve the quality of medical services

We will conscientiously implement the spirit of the “ Hospital Management Year Program”, which is based on the “Patient-centered, and improving the quality of medical services” in the Ministry of Health, in conjunction with the “Three Excellent and One Satisfaction” and “Convenient Forty” activities carried out by the Provincial Department. Putting people first, promoting the scientific development of hospitals and solving outstanding problems reflected by the people.

■ Related articles:

· Summary of the year-end work of the hospital in 2019 · Summary of the work of the secretary of the Party Committee of the Health Bureau · Summary of the work of the medical department · Summary of the work of the hospital in 2019 · Summary of the annual work of the hospital · Summary of the first half of the work of the Medical and Health Department of the Health Bureau in 2019 · The "fourth five-year" law of the hospital Summary of Governance Work · Summary of Provincial Hospital Fire Fighting Work
View more>> Hospital work summary

1. Implement convenience services and smooth service processes. Adhere to the people-oriented, psychological and physiological treatment of patients, relieve the psychological pressure of patients; adjust the layout of the department, increase the number of outpatients, the clinic does not have crowds, clean and tidy; improve the 120 "green channel", improve the work efficiency, provide the majority of patients Convenient, warm, and private clinics; increase the number of equipment and personnel such as registration, fees, pharmacies, etc., improve the medical guide, increase the number of medical staff, consultants, and tri-dispatchers, and provide free drinking water and carts for patients. , wheelchairs, etc.; further standardized the department logo, so that the department logo is unified, clear, eye-catching; medical technology departments shorten the reporting time limit, saving patient time.

2. Change the concept of service and promote the harmony between doctors and patients. Civilized medicine, practicing the first question, the first diagnosis, the first responsibility system; carrying forward the revolutionary humanitarianism of saving the wounded and dying, respecting, caring and caring for patients; implementing the patient-selected medical care system, and setting up a number of medical professional groups in various medical departments, through the "patient selection The medical column is openly introduced, and the patient selects the doctor and nurse independently to satisfy the patient; insists on carrying out the patient satisfaction survey every month, and conducts moral evaluation from the words and deeds of the medical staff, personal conduct, dedication, unity and cooperation. Put medical staff under the supervision of patients; publicize various items and drug prices, set up a patient computer inquiry system in the inpatient department to facilitate patients to understand their own expenses; conscientiously implement the patient's informed consent system and implement the “patient authorization form”. The patient's family and doctors are entrusted to communicate the condition. Advance the patient's condition, let the patient and family know the condition, development and prognosis, and prepare for thinking early. This will enhance the trust and understanding between doctors and patients.

3. Promote quality education and improve the quality of personnel. First, the Council revised the "Administrative Measures for Continuing Medical Education" and made detailed regulations on medical education for all types of personnel. The medical staff who went abroad for further education and participated in academic education gave strong support and care in terms of salary, study expenses and work arrangements. The second is to carry out nursing knowledge and operation skills competition to celebrate the international 5.12 nurses' day as a carrier. A total of 165 nurses from all nurses have conducted nursing theory knowledge examinations and skill operation competitions. Through the selection of the department and the finals of the hospital, the school has learned, rushed, compared, Help and super, to achieve the purpose of training all the staff, improve the technical ability. The third is to continue the teaching of TVU medical education. The Medical Affairs Department holds lectures at Henan University of Science and Technology, Nanyang Institute of Technology, and Henan University of Traditional Chinese Medicine every Saturday and Sunday. The fourth is to invite Professor Zhong Huajun, the winner of the Nightingale Award, to come to the hospital to enhance the professionalism, communication skills and sense of responsibility of medical personnel. In 2019, the quality education was fruitful. Three students were admitted to master's degree, seven medical staff were promoted to deputy chief physician and deputy director nurses, and senior professional and technical personnel increased to 34, and intermediate professional technicians were 136.

4. Strengthen system management and standardize medical behavior. Organize medical staff to study relevant laws, regulations, rules and regulations, strengthen the implementation of rules and regulations, and implement the quality and safety accountability system, department head responsibility system, first-inspection responsibility system, and major medical accident liability investigation system and medical safety one-vote veto System; strengthen the awareness of legal practice, strict medical procedures, regular training and assessment of laws and regulations in the hospital, the pass rate reached 100%, in the hospital did not violate the rules of practice, no department rental, contracting. The Medical Department further established and improved the "Physician Out-of-office Consultation System", and visited the relevant medical institutions from time to time. No personally-discussed consultation staff was found; the second-level quality management organization of the department was established, and the quality management work inspection, assessment and evaluation were conducted once a month. Real-time monitoring and management of the implementation of hospital rules and regulations, technical operation norms, and medical core systems has improved medical safety and reduced the incidence of medical disputes.

5. Improve hospital infection management. Hospital infection management involves more departments, large investment, and direct benefits. It is a place where there are many problems in hospital management. In strict accordance with the requirements of the " Hospital Infection Management Regulations", our hospital has improved the hospital infection management system, disinfection and isolation work system; standardized disinfection, sterilization, isolation and medical waste management, strictly implemented aseptic technique operation, and focused on strengthening the operating room, Real-time monitoring of key departments such as intensive care unit, hemodialysis room, infection department, neonatal room, obstetrics, stomatology, endoscopy room, and supply room; strengthen the classification and transportation of medical waste according to the Regulations on Medical Waste Management The temporary processing work has reached professional standards in all assessments of provincial and municipal organizations.

V. Implementing institutional reforms and rational allocation of resources

Seriously study the experience of field management and promote the management of hospitals to a new level. First, two inspection teams were sent at the beginning of the year to go to seven hospitals in Shandong and Jiangsu to study and improve the hospital's economic distribution accounting method. The economic income gap between professional and technical personnel and ordinary personnel has been opened up, which has stimulated the enthusiasm of outstanding professionals. Second, according to the spirit of the reform of the national personnel system, the administrative logistics personnel will be compressed, and the post-financial personnel will be encouraged to participate in medical education and expand the proportion of business personnel. At the same time, the middle-level leading cadres will be gradually rejuvenated and knowledge-based, and the system will be exempted from the financial system. 13 middle-level leaders. The third is to strictly enter the customs, implement pre-job training and assessment, and ensure the overall quality of the new staff. The fourth is to continuously improve the welfare of employees. In the situation of steady growth in business income, on the basis of the increase in wages in November of XX, the additional salary is 3%, that is, the clinical department floats to 70% of the salary on the base of 67% of the salary, and floats to 63% after the financial operation. .

6. Increase basic investment and create a warm hospitalization

[1] [2]

■ Related articles:

· Summary of the year-end work of the hospital in 2019 · Summary of the work of the secretary of the Party Committee of the Health Bureau · Summary of the work of the medical department · Summary of the work of the hospital in 2019 · Summary of the annual work of the hospital · Summary of the first half of the work of the Medical and Health Department of the Health Bureau in 2019 · The "fourth five-year" law of the hospital Summary of Governance Work · Summary of Provincial Hospital Fire Fighting Work
View more>> Hospital work summary