Summary of the annual work of the hospital in 2019
Summary of the annual work of the hospital in 2019
When people lamented that some units and individuals in the health system were dying of medical ethics and medical malpractice, Hui Qiaoke was able to become a "pure land"...
The Huiqiao Branch of our hospital was established in 1979. It is the earliest comprehensive medical department opened to the public. In 1995, it became the only foreign-related medical center of the entire army. There are 400 beds and more than 200 staff members, which is equivalent to the size of a medium hospital . In the past 20 years, Huiqiao Hospital has treated more than 50,000 patients from 70 countries and regions. It has not experienced any political and economic problems, medical errors or accidents, and has achieved good social benefits and won the trust of the majority of patients. Three times, the group won the second class, and the two won the third class. It has been rated as an advanced unit of civilized service and an advanced unit of spiritual civilization construction by Guangdong Province and Guangzhou City. At the 1987 All-America Model Congress, Hui Qiaoke was hailed as “a good eight in the health sector on Nanjing Road”, “a window to spread socialist spiritual civilization”, and “a banner for the construction of socialist medical ethics in the new era”. . 19 In March 1995, xx Chairman xx signed an order to grant Hui Qiaoke the honorary title of “Model Medical Huiqiao Branch”, and the inscription was encouraged: “Rescuing the wounded and dying, selfless dedication, hard work, and perseverance.”
In recent years, when people lamented that some units and individuals in the health system were dying of medical ethics and medical malpractice, the reason why Hui Qiaoke became a “clean land” was mainly because the party committee of the hospital continuously strengthened the spirit of medical ethics as the main content of the department. Civilization construction. Our main practices are as follows:
Put the medical ethics construction into reality
With the gradual development of reform and opening up and the socialist market economy, the spiritual civilization of the medical system has encountered unprecedented challenges and tests. People not only complained about “difficulties in seeing a doctor”, but also expressed strong dissatisfaction with those attitudes that were blunt, eating, taking, carding, and waiting for medical malpractice and medical ethics. According to the survey and analysis, it is believed that Hui Qiaoke is generally good at medical ethics, but there are still some unhealthy phenomena and signs. To this end, we have made good medical ethics education as the basic project in the comprehensive construction of Huiqiao Science, and persist in doing a good job.
—— Implement medical ethics education and enhance the sense of mission of qualified medical workers. In response to the lack of knowledge of comrades' medical ethics and the lack of medical ethics theory, we mobilized everyone to collect and clarify the famous Chinese and foreign medical ethics, and organize everyone to learn one by one; please exalted old experts to introduce the origin and development of Chinese and foreign medical ethics, Demonstrate the professional characteristics and professional norms of medical workers. Introduce your experience in medical ethics in long-term practice; carry out revisiting the “Women's Vows” and reviewing the “First Day of Wearing a White Squat” campaign to make everyone consciously a qualified medical worker.
——Implement the purpose of education and enhance the sense of responsibility for serving patients wholeheartedly. We will focus on guiding the understanding of the doctor-patient relationship under the conditions of the socialist market economy, and let everyone realize that in the field of medical services, patients are in a passive position and medical personnel are in an active position; it is imperative to correct and overcome the market economy. The wrong thinking of the people's service, establish a medical ethics that unites the benefits and purposes, and keep in mind the purpose of serving the people wholeheartedly, so that the people can see the disease, see the disease, and see the disease.
- Implement traditional education and enhance professional pride. We often organize medical personnel to talk about tradition and recall tradition, so that everyone can understand, save the wounded, carry out revolutionary humanitarianism, be extremely responsible for work, be extremely enthusiastic about the wounded and sick, strive for excellence in technology, face the army, face the grassroots, serve the soldiers, and work hard. Struggle and selfless dedication are the medical ethics that have the characteristics of our military's health work, and are the concentrated expression of the glorious tradition and fine style of our military health work. As a medical worker, you should be proud of the profession you are doing and cherish the trust of the majority of patients.
——Implement “Windows” education to enhance the sense of urgency for civilized medical practice and honest practice. Starting from the status and characteristics of the health industry as a "window" for the construction of socialist spiritual civilization, we will continue to organize medical personnel to carry out "four investigations and four observations" to shorten the ugly activities, that is, to check the service, in accordance with the "medical staff medical ethics". Thoughts, the purpose of serving the patients wholeheartedly is not strong; check the service technology to see if it is better; check the service attitude, see if there is any life, cold, hard, top phenomenon, check the service attitude, see if there is any medical treatment, eat please Courtesy. Handle the identified problems in a timely manner and inform all personnel. At the same time, activities such as “smile in the ward”, “if I am a patient”, “let the spirit of Bethune and Zhao Xuefang shine in the medical position”, and constantly improve the consciousness of practicing medicine and being honest.
Through the medical ethics education, the mental outlook of Huiqiao medical staff has undergone great changes, and good deeds have emerged endlessly. The department has many critically ill patients, many patients with surgery, and many patients in bed. Under the slogan of “all for the patient”, everyone is overloaded with no complaints. In order to take care of critically ill patients, some doctors and nurses have dozens of night shifts in a row. Comrades outside the hospital, sometimes in order to rescue critically ill patients, they must also drive to the hospital in the middle of the night. For patients, whether they are rich bosses or poor wage earners, they are treated equally. Some people who are caring for mental patients are unreasonably beaten and still smile, comfort and care for the sick. Some patients have financial difficulties, and medical staff are generous. According to statistics, in the past 20 years, the staff has donated a total of 130,000 yuan to the patients. Everyone is in the city, and the heart is at the grassroots level. The commanders and fighters of a special forces brigade in the Guangzhou Military Region have a strong training intensity and suffer from a lot of pain in the waist and legs. Because they are far away from the town, it is not convenient to see a doctor. The medical staff of Huiqiao Branch organize themselves and use the weekend to send medicines to them. The 30th Barracks Medical Station of the Lanzhou Military Region, awarded the honorary title of “Karakorun Model Medical Station” by xx, is one of the most difficult medical stations in the military. In 1996, Huiqiao Branch organized a medical team to overcome the difficulties. Together with the medical staff of the station, it climbed the highest sentinel of the entire army at 5,800 meters above sea level, the "Shenxianwan Steel Checkpoint", for the officers and soldiers to check the body. Some mountain reactions fainted, and when they woke up, they went into work, and the officers and men of the checkpoint were deeply touched.
Implement a strong monitoring mechanism
To strengthen the construction of medical ethics, we must not only strengthen ideological education, but also have strict and reasonable rules and regulations. Over the years, we have implemented and relied on three effective monitoring mechanisms to gradually put Huiqiao's medical ethics and medical construction on an institutionalized and standardized track.
Standardize the image by a sound constraint mechanism. In response to the new situation in the field of professional ethics under the conditions of reform, opening up, and market economy, and the requirement of correcting the unhealthy trend of the industry, we guided the Huiqiao Section to discuss extensively, offer suggestions, and formulate professional ethics with the core of “ten and eight are not allowed”. Regulations and civilized implementation of medical rules, and strive to reflect the "three characteristics": First, systemic. For the clinical medical department and the medical technical auxiliary department, the corresponding quality service measures are prescribed; for the doctors, nurses and caregivers, the code of practice for cleanliness is also established. The second is the specificity, as much as possible to quantify the relevant regulations. For example, if it is forbidden to accept the red envelope, it is required to accept the red envelope of less than 100 yuan, notify the criticism, deduct the labor subsidy for 3 months; the amount exceeds 100 yuan for administrative warning, and deduct the labor subsidy for 6 months; If you ask for a red envelope, you will be doubled. The third is operability. The evaluation criteria and assessment methods that are easy to implement have been formulated, and the performances of the department and individual medical ethics are divided into five categories of “good, good, average, poor, and poor” according to the goal of 100 points.
Maintain an image with a strict supervision mechanism. Mainly to achieve "three combinations": First, the combination of inner-party supervision and extra-party supervision. We guided the general branch of the Huiqiao Branch to regard the construction of medical ethics and medical ethics as one of the goal management of the party branch and branch construction, and helped them to formulate the "20 Provisions on the Construction of Clean and Honest Administration of Party Members and Cadres"; The main content of the life meeting, the party general branch insisted that every quarter, the party branch insisted on conducting a cross-check every month; mobilizing the people outside the party to comment on the points, criticizing opinions, and urging the party members to lead the medical workers. The second is the combination of leadership supervision and public supervision. On the one hand, the hospital and the leaders of Huiqiao Branch once rounded up the house once a week, and went to the department to participate in the party branch meeting and the party group life meeting to understand the situation; on the other hand, a monthly medical ethics situation analysis meeting was held in the outpatient department. The Inpatient Affairs Office set up a report box and report phone, regularly held a forum for the wounded and sick, and issued a “patient inpatient questionnaire” to listen to the opinions of patients in various ways and in multiple channels. The third is the combination of in-hospital supervision and social supervision outside the hospital. While doing well in the hospital supervision, it has established a social supervision network, and has hired journalists, resident government workers, enterprise employees with medical contracts, retirees, and other representatives from all walks of life to act as supervisors. They are requested to fill out the "Supervisory Review Card" on a regular basis, and convene a supervisory symposium in due course to make the supervision work solid.
Improve the image by effective reward and punishment mechanism. We regard the performance of medical ethics as an important part of judging excellence, as an important condition for promotion and merit awards, as an important basis for the payment of excess labor subsidies, and resolutely implement the “one-vote veto system” for medical ethics. He has seriously investigated and dealt with three incidents of accepting red packets and accepting gifts in violation of the regulations, giving fines, delaying promotion and reporting criticism, and receiving the effect of “handling one piece and educating one piece”.
A strong monitoring mechanism promotes and guarantees the first-class service of Huiqiao Branch. Many patients expressed sincere gratitude for the most popular gifts, red envelopes, etc., but they were all declined by medical staff. Some real deductions can't be resigned, and they are handed over to the organization immediately after they are received. In the past 20 years, the staff has handed over more than 300,000 red envelopes, and more than XX items such as gold necklaces and gold rings. There is a patient who lives in Huiqiao Branch and does not believe that there is no red envelope. Before leaving the hospital, she tentatively sent a red envelope to the professor, the doctor, the nurse, and the health worker. But they were returned to her as they were. She thought that the amount of money sent was too small, and she simply doubled it, but no one accepted it. She sighed and said: "I am convinced." Thailand’s “New Central Plains” once serialized a long-form newsletter, praising Hui Qiaoke’s “reform and opening up for many years, but the hurricane did not scratch here...”
Establish an incentive model to meet the new situation and medical ethics requirements
In the construction of medical ethics, education is the foundation, the monitoring mechanism is the guarantee, and the incentive model is also an indispensable driving force. Over the years, we have continuously broadened our thinking on new changes in people's interests, and established an incentive model that meets the inherent requirements of medical ethics.
Take the honor incentive as the leading factor. We insist on conducting advanced collectives and advanced individual activities for medical ethics, monthly commentary, semi-annual summary, and annual comprehensive evaluation.
When people lamented that some units and individuals in the health system were dying of medical ethics and medical malpractice, Hui Qiaoke was able to become a "pure land"...
The Huiqiao Branch of our hospital was established in 1979. It is the earliest comprehensive medical department opened to the public. In 1995, it became the only foreign-related medical center of the entire army. There are 400 beds and more than 200 staff members, which is equivalent to the size of a medium hospital . In the past 20 years, Huiqiao Hospital has treated more than 50,000 patients from 70 countries and regions. It has not experienced any political and economic problems, medical errors or accidents, and has achieved good social benefits and won the trust of the majority of patients. Three times, the group won the second class, and the two won the third class. It has been rated as an advanced unit of civilized service and an advanced unit of spiritual civilization construction by Guangdong Province and Guangzhou City. At the 1987 All-America Model Congress, Hui Qiaoke was hailed as “a good eight in the health sector on Nanjing Road”, “a window to spread socialist spiritual civilization”, and “a banner for the construction of socialist medical ethics in the new era”. . 19 In March 1995, xx Chairman xx signed an order to grant Hui Qiaoke the honorary title of “Model Medical Huiqiao Branch”, and the inscription was encouraged: “Rescuing the wounded and dying, selfless dedication, hard work, and perseverance.”
In recent years, when people lamented that some units and individuals in the health system were dying of medical ethics and medical malpractice, the reason why Hui Qiaoke became a “clean land” was mainly because the party committee of the hospital continuously strengthened the spirit of medical ethics as the main content of the department. Civilization construction. Our main practices are as follows:
Put the medical ethics construction into reality
With the gradual development of reform and opening up and the socialist market economy, the spiritual civilization of the medical system has encountered unprecedented challenges and tests. People not only complained about “difficulties in seeing a doctor”, but also expressed strong dissatisfaction with those attitudes that were blunt, eating, taking, carding, and waiting for medical malpractice and medical ethics. According to the survey and analysis, it is believed that Hui Qiaoke is generally good at medical ethics, but there are still some unhealthy phenomena and signs. To this end, we have made good medical ethics education as the basic project in the comprehensive construction of Huiqiao Science, and persist in doing a good job.
—— Implement medical ethics education and enhance the sense of mission of qualified medical workers. In response to the lack of knowledge of comrades' medical ethics and the lack of medical ethics theory, we mobilized everyone to collect and clarify the famous Chinese and foreign medical ethics, and organize everyone to learn one by one; please exalted old experts to introduce the origin and development of Chinese and foreign medical ethics, Demonstrate the professional characteristics and professional norms of medical workers. Introduce your experience in medical ethics in long-term practice; carry out revisiting the “Women's Vows” and reviewing the “First Day of Wearing a White Squat” campaign to make everyone consciously a qualified medical worker.
——Implement the purpose of education and enhance the sense of responsibility for serving patients wholeheartedly. We will focus on guiding the understanding of the doctor-patient relationship under the conditions of the socialist market economy, and let everyone realize that in the field of medical services, patients are in a passive position and medical personnel are in an active position; it is imperative to correct and overcome the market economy. The wrong thinking of the people's service, establish a medical ethics that unites the benefits and purposes, and keep in mind the purpose of serving the people wholeheartedly, so that the people can see the disease, see the disease, and see the disease.
- Implement traditional education and enhance professional pride. We often organize medical personnel to talk about tradition and recall tradition, so that everyone can understand, save the wounded, carry out revolutionary humanitarianism, be extremely responsible for work, be extremely enthusiastic about the wounded and sick, strive for excellence in technology, face the army, face the grassroots, serve the soldiers, and work hard. Struggle and selfless dedication are the medical ethics that have the characteristics of our military's health work, and are the concentrated expression of the glorious tradition and fine style of our military health work. As a medical worker, you should be proud of the profession you are doing and cherish the trust of the majority of patients.
——Implement “Windows” education to enhance the sense of urgency for civilized medical practice and honest practice. Starting from the status and characteristics of the health industry as a "window" for the construction of socialist spiritual civilization, we will continue to organize medical personnel to carry out "four investigations and four observations" to shorten the ugly activities, that is, to check the service, in accordance with the "medical staff medical ethics". Thoughts, the purpose of serving the patients wholeheartedly is not strong; check the service technology to see if it is better; check the service attitude, see if there is any life, cold, hard, top phenomenon, check the service attitude, see if there is any medical treatment, eat please Courtesy. Handle the identified problems in a timely manner and inform all personnel. At the same time, activities such as “smile in the ward”, “if I am a patient”, “let the spirit of Bethune and Zhao Xuefang shine in the medical position”, and constantly improve the consciousness of practicing medicine and being honest.
Through the medical ethics education, the mental outlook of Huiqiao medical staff has undergone great changes, and good deeds have emerged endlessly. The department has many critically ill patients, many patients with surgery, and many patients in bed. Under the slogan of “all for the patient”, everyone is overloaded with no complaints. In order to take care of critically ill patients, some doctors and nurses have dozens of night shifts in a row. Comrades outside the hospital, sometimes in order to rescue critically ill patients, they must also drive to the hospital in the middle of the night. For patients, whether they are rich bosses or poor wage earners, they are treated equally. Some people who are caring for mental patients are unreasonably beaten and still smile, comfort and care for the sick. Some patients have financial difficulties, and medical staff are generous. According to statistics, in the past 20 years, the staff has donated a total of 130,000 yuan to the patients. Everyone is in the city, and the heart is at the grassroots level. The commanders and fighters of a special forces brigade in the Guangzhou Military Region have a strong training intensity and suffer from a lot of pain in the waist and legs. Because they are far away from the town, it is not convenient to see a doctor. The medical staff of Huiqiao Branch organize themselves and use the weekend to send medicines to them. The 30th Barracks Medical Station of the Lanzhou Military Region, awarded the honorary title of “Karakorun Model Medical Station” by xx, is one of the most difficult medical stations in the military. In 1996, Huiqiao Branch organized a medical team to overcome the difficulties. Together with the medical staff of the station, it climbed the highest sentinel of the entire army at 5,800 meters above sea level, the "Shenxianwan Steel Checkpoint", for the officers and soldiers to check the body. Some mountain reactions fainted, and when they woke up, they went into work, and the officers and men of the checkpoint were deeply touched.
Implement a strong monitoring mechanism
To strengthen the construction of medical ethics, we must not only strengthen ideological education, but also have strict and reasonable rules and regulations. Over the years, we have implemented and relied on three effective monitoring mechanisms to gradually put Huiqiao's medical ethics and medical construction on an institutionalized and standardized track.
Standardize the image by a sound constraint mechanism. In response to the new situation in the field of professional ethics under the conditions of reform, opening up, and market economy, and the requirement of correcting the unhealthy trend of the industry, we guided the Huiqiao Section to discuss extensively, offer suggestions, and formulate professional ethics with the core of “ten and eight are not allowed”. Regulations and civilized implementation of medical rules, and strive to reflect the "three characteristics": First, systemic. For the clinical medical department and the medical technical auxiliary department, the corresponding quality service measures are prescribed; for the doctors, nurses and caregivers, the code of practice for cleanliness is also established. The second is the specificity, as much as possible to quantify the relevant regulations. For example, if it is forbidden to accept the red envelope, it is required to accept the red envelope of less than 100 yuan, notify the criticism, deduct the labor subsidy for 3 months; the amount exceeds 100 yuan for administrative warning, and deduct the labor subsidy for 6 months; If you ask for a red envelope, you will be doubled. The third is operability. The evaluation criteria and assessment methods that are easy to implement have been formulated, and the performances of the department and individual medical ethics are divided into five categories of “good, good, average, poor, and poor” according to the goal of 100 points.
Maintain an image with a strict supervision mechanism. Mainly to achieve "three combinations": First, the combination of inner-party supervision and extra-party supervision. We guided the general branch of the Huiqiao Branch to regard the construction of medical ethics and medical ethics as one of the goal management of the party branch and branch construction, and helped them to formulate the "20 Provisions on the Construction of Clean and Honest Administration of Party Members and Cadres"; The main content of the life meeting, the party general branch insisted that every quarter, the party branch insisted on conducting a cross-check every month; mobilizing the people outside the party to comment on the points, criticizing opinions, and urging the party members to lead the medical workers. The second is the combination of leadership supervision and public supervision. On the one hand, the hospital and the leaders of Huiqiao Branch once rounded up the house once a week, and went to the department to participate in the party branch meeting and the party group life meeting to understand the situation; on the other hand, a monthly medical ethics situation analysis meeting was held in the outpatient department. The Inpatient Affairs Office set up a report box and report phone, regularly held a forum for the wounded and sick, and issued a “patient inpatient questionnaire” to listen to the opinions of patients in various ways and in multiple channels. The third is the combination of in-hospital supervision and social supervision outside the hospital. While doing well in the hospital supervision, it has established a social supervision network, and has hired journalists, resident government workers, enterprise employees with medical contracts, retirees, and other representatives from all walks of life to act as supervisors. They are requested to fill out the "Supervisory Review Card" on a regular basis, and convene a supervisory symposium in due course to make the supervision work solid.
Improve the image by effective reward and punishment mechanism. We regard the performance of medical ethics as an important part of judging excellence, as an important condition for promotion and merit awards, as an important basis for the payment of excess labor subsidies, and resolutely implement the “one-vote veto system” for medical ethics. He has seriously investigated and dealt with three incidents of accepting red packets and accepting gifts in violation of the regulations, giving fines, delaying promotion and reporting criticism, and receiving the effect of “handling one piece and educating one piece”.
A strong monitoring mechanism promotes and guarantees the first-class service of Huiqiao Branch. Many patients expressed sincere gratitude for the most popular gifts, red envelopes, etc., but they were all declined by medical staff. Some real deductions can't be resigned, and they are handed over to the organization immediately after they are received. In the past 20 years, the staff has handed over more than 300,000 red envelopes, and more than XX items such as gold necklaces and gold rings. There is a patient who lives in Huiqiao Branch and does not believe that there is no red envelope. Before leaving the hospital, she tentatively sent a red envelope to the professor, the doctor, the nurse, and the health worker. But they were returned to her as they were. She thought that the amount of money sent was too small, and she simply doubled it, but no one accepted it. She sighed and said: "I am convinced." Thailand’s “New Central Plains” once serialized a long-form newsletter, praising Hui Qiaoke’s “reform and opening up for many years, but the hurricane did not scratch here...”
Establish an incentive model to meet the new situation and medical ethics requirements
In the construction of medical ethics, education is the foundation, the monitoring mechanism is the guarantee, and the incentive model is also an indispensable driving force. Over the years, we have continuously broadened our thinking on new changes in people's interests, and established an incentive model that meets the inherent requirements of medical ethics.
Take the honor incentive as the leading factor. We insist on conducting advanced collectives and advanced individual activities for medical ethics, monthly commentary, semi-annual summary, and annual comprehensive evaluation.
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