Summary of nursing work of ENT nurses

Since May this year, the ENT of our hospital has been identified as the first batch of “Quality Service Nursing Demonstration Ward” in our hospital. Under the leadership of our department head and head nurse, all nurses keep in mind the “patient-centered” service tenet and strengthen Basic care and life care, from the reduction of liquid calls, six-hearted services, unaccompanied patients special needs services and other aspects of active exploration, solidly promote the work of quality care services, toward the goal of "patient satisfaction, social satisfaction, government satisfaction" continue to advance.

During this period, as a nursing staff member of the department, I felt a lot: our department from the department head to the head nurse to all the medical workers and care workers attach great importance to quality service activities, and can become the first batch of quality service pilot wards in the hospital. We are very proud and proud, and we feel the pressure and encouragement of our work. All the staff members were actively involved. The director and the head nurse organized the staff of the whole department to carry out the speech campaign “If I am a patient”. Through this activity, my biggest feeling is that I must treat the patient as my relative or friend. Treating them with our sincerity and sincerity, this is also the premise for us to provide quality service. We will treat each other with heart and sincerity, in order to build a harmonious relationship between doctors and patients!

Our department constantly explores and practices in our work, aims at quality service, strengthens basic care and life care, starts with every little thing, starts with every detail, and sincerely hopes that our efforts can help patients, we Every nurse goes to work half an hour earlier, and gets off work one hour later. She actively helps the patient to open the rice, prepare the bed unit, comb the nails, and care for the oral cavity. We also put a striking humanity on the corridor wall. A slogan to remind the patient to be safe.

During the event, our department launched a highlight: reducing the phenomenon of liquid calls, through the reasonable arrangement adjustment of the nurses' work of the nurses and the active participation of all of us, we strengthened the liquid patrol of the infusion patients, active infusion, liquid extraction and addition. Liquid, since the work began, the liquid call phenomenon has been significantly reduced, we have to maintain and continue to work hard!

"Love, patience, care, responsibility, sincerity and enthusiasm" is another theme launched since the launch of our department's quality service. We must apply these six hearts to our work and use our "six hearts service" in each. The patients, let them feel that the hospital is as warm and warm as in their own home, the staff here are their family and friends, we will communicate with them sincerely, a beautiful smile, a simple greeting will let them Warm in the heart, whether it is for patients or their families, or between staff, can be smiling and treated with sincerity, building a harmonious department atmosphere is the basis for our quality service. On the contrary, the patient's encouragement and recognition of our work has greatly enhanced our confidence in working hard and the belief in serving the patients. The patient gave us a smile on each photo, we will be happy, the patient will write to us a few simple Word: Work is great, come on! It will make us very moved. For us, it is a kind of affirmation and encouragement for our work. We will feel that it is worthwhile to work hard! meaningful!

In response to the problem of no ophthalmology in some ophthalmology patients at night, in order to strengthen night patrols, provide necessary life support for patients, and avoid safety incidents caused by age, visual impairment, orthostatic hypotension, we launched a new one in August. The topic "Special Needs for Unaccompanied Patients". When the ward is checked every afternoon, the responsible nurse will ask the patient to stay with the patient. The patient who is not accompanied at night will be reminded on the flower name plate. The night nurse can use the logo to identify which patients are not accompanied at night, so as to patrol and provide at night. Appropriate life helps to pour water, help patients to go to the toilet, and avoid falls. Starting from every little thing can not only reduce many hidden dangers, but also improve the relationship between doctors and patients to gain their trust and affirmation of our work.

We also need to continue to work hard, actively participate, sincerely treat, do our best to bring the best quality service to every patient!

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