Summary of the work of the hospital comprehensive department in 2019

In 2019, under the correct leadership of the two committees of the hospital , the comprehensive department from scratch, from the individual to the overall cooperation, learning from each other to complement each other's progress, are guided by the hospital policy, with "respect, care, responsibility "Dedication" is the main body, and all service work is carried out, especially through the two activities of "innovative thinking, moving service" and "learning and practicing scientific development concept". Most people change their old ideas from the mind and follow the hospital from the action. The pace of rapid development, the work has achieved remarkable results, but also accumulated a good experience, but also saw their own shortcomings.

I. Target completion

Through the combination, the workload of the eight positions is reduced to four positions for work, and the tasks are completed on time and in accordance with the quality and quantity, which has achieved the effect of having a reception, having a question, and solving a dispute.

In the past year, the comprehensive organization organized, arranged and arranged more than 20 meetings of various types of hospitals , and received more than ten meetings of consulting, visiting, inspection, and acceptance, and solved more than ten problems in disputes. Solidarity and harmony have made efforts to create conditions for the stable development of the hospital .

In the past year, from the overall migration of medical technology to the transformation of various departments and the production and installation of equipment, we stayed up all night, from planning to design to on-site construction, injecting a lot of sweat and hard work for the convenience of patients. It laid the foundation for improving the medical work environment and the medium and long-term development plan of the hospital .

In the past year, the physical examination and inspection services of 8,000 retired employees have been praised for their unique service methods and orderly operation procedures. The praises and messages have reached thousands of articles, and the staff representatives have given the banner to both sides. The identification of severe chronic diseases of more than 2,000 people solved the remaining problems in a timely and effective manner. The quality of service has been well received by the higher authorities and the accredited personnel. The insured and renewal of the medical insurance for the residents has been organized, and the work injury identification of the labor bureau has been repeatedly conducted. Labor ability appraisal, recruitment physical examination to carry out on-site service work, for the city, district Disabled Persons' Federation to carry out disability identification work site services, especially in the recent period, the retired workers physical examination, the resolution of chronic diseases, the medical insurance for residents and Renewal of insurance, identification of disabled persons in the district, and renovation of hospital infrastructure construction, all staff of the Comprehensive Section worked tirelessly and worked overtime to ensure the normal and orderly work of all work.

In the past year, we have exchanged four service experiences. Everyone has a blog, some have qq, 63 blog posts, and 4 papers.

In the past year, the hospital environment has been improved, and health care has reached a new level. The department has established a new work system, office management, medical record management, financial management, item management, medical insurance management, hospital management, water and electricity heating management, equipment management, and property. Management, canteen management, and logistics cost management have all improved significantly.

Experience and deficiencies:

Through many meetings and discussions, most people have changed their mindsets and faced all difficulties with their mastery, no matter how hard and difficult they can find ways to solve them.

Treating, giving and getting in a dialectical relationship is not only reflected in money, but more importantly in terms of spirit and image. Everyone believes that money, spirit, image and public trust can be obtained sooner or later as long as they have to pay.

The integration of administrative resources has the following major advantages: First, they have their own battles, and they are not involved in joint office, which complement each other; second, common progress, joint learning, and joint handling of public and private affairs; third, regardless of who is coming Kind of people, what kind of problems need to be solved, always have a warm words, always help him solve, meet his requirements as much as possible; Fourth, save money, train talents, reduce links, such as medical records and office work, from the original The workload of the eleven working days was compressed in three afternoons, as was the other positions.

Touching the service makes us advocate the service of the other party while improving the ability of language communication. It is easy for people, pay attention to their own image, and serve with heart. In the action, let the other party truly feel your respect for him and care for him. They think that you have taken up the responsibility, and you have seen your dedication and dedication, and the other party will be emotional, and will actively cooperate with your work to achieve satisfactory results.

Starting from me, I think about it. If the hospital is my home, I am the dean. The careful calculation is the fundamental. The river has water, and the small channel will not do the basics. I know that these mentalities have changed a lot.

The shortcoming is that the newly established department staff have a long period of running-in, the comrades' concept needs to be further updated, bear the extra responsibilities, lack of initiative, and the rigor of the system implementation is not high. According to the strict system of hospitals and departments next year. Execution, more open-minded meetings, further emancipate the mind, update concepts, and make real things real.