Summary of the work of the People's Hospital of the City in 2019

Since the launch of the " Hospital Management Year" campaign, the Fourth People's Hospital of Xiangfan City has carried out the Hospital Management Year activities with the theme of "taking patients as the center and improving the quality of medical services" in accordance with the requirements of the higher-level health administrative departments. Adhere to the importance of highlighting the nature of public welfare, pursuing social benefits, and safeguarding the interests of the people, and persist in building a long-term mechanism for hospital management, focusing on improving medical quality, ensuring medical safety, improving service processes, eliminating unreasonable charges, and strengthening industry style construction. effort. After one year of hard work, the management level and quality of medical services have been greatly improved, ensuring the sustainable development of hospitals , and the patient satisfaction rate is increasing year by year. The work of the year is now reported as follows:

First, improve the medical system and standardize hospital management.

In accordance with the requirements of the management year activities, the hospital has redefined the five major rules and regulations of administration, medical care, nursing, finance and responsibilities on the basis of the original rules and regulations. In order to ensure the implementation of the system, clear rules for assessment, such as the "Clinical Medical Examination Rules", "Clinical Medical Technology Assessment Rules", "Nursing Quality Assessment Rules", "Service Quality Assessment Rules", etc., have also been formulated. The content covers legal practice, medical quality, medical safety, infectious disease prevention, pharmacy management, equipment, medical supplies, hospital infections, and emergency plans for public health emergencies.

Second, pay close attention to medical quality and ensure medical safety.

In the past 10 years, the hospital has re-adjusted the two-level network of quality control committees and departments to form a quality control system for hospital control and scientific control. At the same time, the supervision of the Pharmacy Management Committee on the clinical use of drugs and the monitoring of the hospitality were strengthened, and the medical quality management and continuous improvement organization system of the hospital was basically constructed.

In accordance with the "Measures for the Implementation of Medical Quality Assessment", the hospital has clearly defined the medical quality reward and punishment system, monthly inspection and evaluation, and performance awards based on scores. As the first person responsible for medical quality and medical safety, the Dean insists on including medical quality and medical safety in the important agenda of daily work, using the general auditing room of the hospital, percentage assessment, medical quality assessment, and the quality problems found. Unsafe hidden dangers are timely notified, analyzed, and evaluated, and feasibility suggestions for rectification are proposed. Organize the medical department, quality control office, nursing department, hospitality department and other functional departments to conduct random inspections of quality management and medical documents, rational use of drugs, medical operation procedures, etc., and pay special attention to emergency and danger. Key patients, major patients, major surgical patients and transfusion patients are subject to key monitoring and management. Timely feedback on the problems found, urged rectification; the heads of clinical departments earnestly implemented the "Core Medical System" of the 13th Hospital , and regularly conduct business study, discussion of difficult medical records, discussion of death medical records, consultation, preoperative discussion, new technology and new The project is carried out, and at the same time, registration of medical error accidents and strict handover records are made.

In order to ensure medical safety, the hospital and the heads of various departments sign the "Responsibility for Objective Management" each year, which clarifies the medical safety responsibilities, requirements, objectives and rewards and punishments. Seriously accept the patient's complaints, and have records, treatments, and feedback. Since various safety precautions have been put in place, since the hospital management year activities, no serious mistakes have occurred in the hospital , and the accident has been eliminated.

Third, improve service functions and improve medical standards.

In response to sudden public health incidents, our hospital has formulated a sudden public health emergency plan and emergency plan for emergency, critical and severe patient rescue, which has improved the rescue success rate and cure rate of acute, critical and critically ill patients. By the end of May this year, the emergency rescue room was established. Up to now, 103 emergency, critical and critically ill patients have been treated, which has greatly improved the medical emergency capacity.

In order to better serve the broad masses of the people, the hospital has continuously enhanced its service awareness and improved its service quality and technical level. We have maintained the advantages of technical cooperation and talent sharing with many authoritative medical institutions in China. We invited Wuhan Tongji Hospital , Union Hospital , Provincial Maternal and Child Health Hospital, and Provincial People's Hospital to sit on the clinic and serve as academic leaders. We have created a series of special departments to meet basic needs. The needs of patients with common diseases, frequently-occurring diseases, and difficult diseases and diseases; advocated the special treatment of "painless minimally invasive". On the basis of the original medical equipment, new front-end technology equipment such as laparoscopy, hysteroscopy, cystoscopy, large c-arm x-ray machine, and a series of minimally invasive surgical sets for gynecology, surgery and infertility are used for clinical and service. Yu Xinnong. And successfully carried out a large number of large bone and surgical difficult operations such as cervical/thoracic vertebrae and other intratumoral tumor removal, the surgical effect has reached the domestic advanced level.

Fourth, reduce the burden on the people and do a good job in the people's heart project.

In the process of medical services, the hospital has solved the problem of “difficulty in seeing a doctor and expensive medical treatment”, which is of the greatest concern of the people, as a breakthrough in its work, and insists on the treatment of diseases, reasonable inspection, rational use of medicines, and rational use of materials. Standardize the charging behavior and publicize the price information. Always put social benefits in the first place and actively invest in community public welfare medical services. For example, in the construction of urban medical and health work, our hospital actively invested in the “community service center” to send medicines to the community, free training for community medical staff, and provide technical guidance free of charge. Established vct voluntary counseling and testing clinics in Wucheng District, providing standardized AIDS counseling, testing, care and other service platforms for relevant people in Wucheng District; establishing hand, foot and mouth disease prevention and treatment clinics, and regularly organizing medical staff to conduct health in all communities under their jurisdiction Census and preventive knowledge publicity; provide “seven-free ten-preferential policy” for patients with low-income patients, and implement 20% discount on outpatient consultation on the basis of policy reimbursement for new rural cooperative patients; irregularly go to the community, township clinic, and send medical treatment Medicine; actively carry out health education, popular science popularization, popularize disease prevention knowledge, continuously improve the public's health awareness, and achieved good economic and social benefits.
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In the past 10 years, the number of outpatients in our hospital has nearly 40,000, and the number of inpatients has reached 1,900, an increase of nearly 8 percentage points compared with last year. While achieving the results, we are also clearly aware that there is still a certain gap between the current status of health work in our hospital and the requirements of the health sector and the needs of the broad masses of the people. We must further emancipate our minds, advance with the times, work hard, and dare to innovate, continuously improve the quality and technical level of medical services, and create a new situation in health reform and development, based on the principle of "consolidating advantages and developing steadily". Work hard to promote the health of the people of the region and the goal of building a well-off society in an all-round way!