Summary of work at the end of the hospital

2019 is the first year of the implementation of the new medical reform policy. The social medical environment is fiercely competitive. Under the joint efforts of medical staff, the medical work of our group hospitals closely follows the tenet of “management standards, exquisite technology and excellent service”. Quality is life's medical service concept, innovation management, process reengineering, standard diagnosis and treatment, harmonious service, and strive to achieve the goal of a win-win situation for both doctors and patients.

Adhere to the concept of innovative management. Adhere to the people-oriented scientific development concept and the service tenet of “patient-centered” and “satisfying patients”; comprehensively consider the relationship between economic benefits, social benefits and quality benefits; emphasize basic quality, link quality and final quality, and All-round systematic quality management of medical technology quality and service quality; emphasizing full participation, all-door management, and whole-process control; emphasizing the awareness of the first responsible person in the quality management of the department.

Adhere to the innovative diagnosis and treatment process. Based on the "clinical path", redesign the diagnosis and treatment workflow to achieve standardization and standardization; carry out convenient surgical management, adjust the team structure, rationally allocate resources, screen surgical diseases, and achieve orderly diagnosis and treatment, and refine the process to make patients Shortening the length of hospital stay is in line with the interests of both doctors and patients, and is favored by patients. Actively promote the special disease diagnosis and treatment model with the disease diagnosis and treatment chain as the link, and provide patients with a multidisciplinary joint diagnosis and treatment platform, so that patients' judgments are more accurate, and the diagnosis and treatment methods are more personalized.

Adhere to the quality standards of innovation. Taking the whole process of medical service as the main line, taking comprehensive performance as the guide, taking information technology as the platform, aiming at patient satisfaction, and innovating the evaluation standard of medical service quality, increasing the use of antibiotics, complication rate and patient's condition for preoperative prevention. Quality assessment indicators such as awareness rate and patient satisfaction rate.

Adhere to the quality and safety. Grasping the five elements of basic quality, realizing "two transformations", changing work style and changing post ability; grasping continuing medical education; improving hardware facilities; grasping system construction and implementation; grasping the timeliness and adaptability of medical work Punctuality. Pay attention to the key departments every day; track the key personnel throughout the whole process; analyze the key factors in a timely manner; supervise the key time, check the key links, and timely take effective measures to find the problems. Prevent medical staff from being aware of the safety of patients, prevent medical errors and disputes, prevent subjective randomness in the process of diagnosis and treatment, prevent in-depth and effective communication between doctors, patients, medical care and medical technology, and prevent medical staff from being ineffective. Preventing some medical personnel from seeing the overall concept of the situation.

The concluding remarks just gave a high evaluation of the achievements and put forward the policy of “quality service, management efficiency, technological innovation, and growth stability”, and analyzed the “five situation pressing”, and more importantly, for the coming year. The work pointed out the direction, planned the blueprint, proposed the "four ways of doing everything" action plan, closely focused on the three objectives of economic efficiency, medical security, and practice safety, and continued to be stable with greater courage and strong enterprising spirit. , adjust the structure, improve the quality, and continue to develop and work hard.

First of all, knowledge is updated, self-cultivation is strengthened, and overall quality is improved and execution is improved. Consciously study humanistic theoretical knowledge and business technology knowledge, always use your advanced theoretical ideas to arm your mind, continuously improve humanities and business quality, enhance the ability to distinguish between right and wrong, enhance management's sensitivity and foresight, and strive to be lucid in management. , theoretically mature, firm in belief, and conscious in practice. In addition, we will strengthen the construction of the middle management culture, and strive to create a high-level hospital management that is vigorous, vigorous, and upright.

Secondly, dedication, dedication, and shaping the new image of the hospital management team. Strengthening service awareness and changing work style; becoming passive and taking the initiative, becoming nothing to do for finding things, changing to rush to do the rush, doing everything possible to escort the first-line department of the clinic, to solve problems for the leaders; preferring to be wronged by themselves, not to be responsible for the department Risk, I would rather have pressure on myself, do not lead to dissatisfaction; work rigorously and not rigidly, resolutely and unrestrained, not diligent, diligent and prudent, tenacious and self-confident.

The third correctly handles all kinds of relationships. For the superior departments and leaders at all levels, be modest and cautious, respect and not worship, serve and thus not blindly follow, in place and not offside; for colleagues, unite and cooperate, care for each other, give full play to their strengths, complement each other, talk about principles, and talk about styles; At the grassroots level, we must be strict with ourselves, be patient with others, take the lead in setting an example, and lead by example. We must be honest with the society, be honest, and be self-respecting. Efforts are made to be fluent, not arrogant, not humble, and use their own words and deeds to maintain the prestige of hospitals and superiors and maintain the overall image of hospital management.

Fourth, strengthen the management of middle-level department directors and the implementation of experts' participation in management; strengthen the implementation of referral and consultation systems; actively promote “clinical pathways”, standardize diagnosis and treatment behaviors, and improve medical work efficiency; apply balanced scorecard principles to strengthen from four dimensions Medical work, improve business ability, improve diagnosis and treatment process, improve patient satisfaction, create benefits for business; strengthen marketing staff's own marketing awareness, provide reasonable medical services according to patients' needs and desires, help the rich to save money, help have Money people spend money reasonably; strengthen continuing medical education, improve doctors' comprehensive quality and diagnosis and treatment skills, rationally introduce and use new technologies, new methods, and new projects; strengthen the construction of doctors' teams, and shape hospital brands for hospital experts, specialists, and special diseases Image.

We must make active efforts to improve medical quality, ensure medical safety, consolidate the foundation of operations, and promote the innovation and development of hospitals with the spirit of reform and innovation, the spirit of seeking truth and being pragmatic, and down-to-earth style. We must do everything possible to provide conditions for a stable scale; do everything possible to provide vitality to adjust the structure; do everything possible to provide power for strengthening quality; do everything possible to provide guarantees for scientific development, and make new contributions to the future of Hongqiao Hospital .

Finally, I would like to take this opportunity to express my heartfelt congratulations to the advanced departments, excellent departments and commendation departments that have won the honorary title. I would like to express my heartfelt thanks to the directors, head nurses and team leaders who have worked hard and dedicated in their respective positions! Let us work together with each other, side by side, and everyone paddle the big ship, and strive for development.

Thank you!