Year-end summary of the hospital in 2019

In 2019, under the leadership of the Party Branch of the Hospital, all the cadres and workers of the Development Zone Hospital united as one, insisted on the guiding principle of "xxxx", conscientiously implemented the spirit of the 19th Party Congress, and strengthened the "patient-centered, quality-oriented As the core service concept, establish and improve the quality control system, carry out in-depth health integrity construction and medical humanization services, optimize the medical environment, improve service quality and level, and achieve better social and economic benefits, establish in the development zone A good service image of the health industry.

1. Strengthen leadership, unity, clear responsibility, and strong leadership. The members of the hospital leadership team perform their duties, conduct regular inspections and supervision of the work they are in charge of, and find problems in a timely manner. We have always placed the building of spiritual civilization in a prominent position, strengthened the education of the medical ethics of all employees, and the purpose of serving the people wholeheartedly, and guided the employees to correctly observe the activities of spiritual civilization construction and actively participate.

2. Improve the system, scientific management, quality service, and civilized practice. In particular, it pays attention to the establishment of a well-established rules and regulations, and has formulated the "Employee Handbook", one book per person, "Regulations on the Administration of Responsibilities of Various Personnel in Hospitals ", one per book, strengthening the management of hospital staff, standardizing the practice of civilized workers, and further Improve the quality and overall image of employees. The "Regulations on Strict Career Discipline", "Rules for Pursuing Practitioners", "Regulations on Banned Patients and Their Relatives' Banquets, Gifts, and Red Packets" and "Regulations on Medical Doctors' Awards and Punishments" have been improved to ensure the standardization of the implementation system. And effectively implement the various systems. In terms of medical quality, we will focus on the implementation of basic systems such as ward rounds, discussion of typical difficult cases, and discussion of preoperative and postoperative cases to ensure full practice. Shorten the average hospital stay and speed up the bed turnaround. The implementation of the integrated system of nursing service system, the patient will know his own doctor and responsible nurse as soon as he is admitted to the hospital, strengthen the psychological care and health education for the patient, let the patient understand his condition and take the initiative to cooperate with the treatment. The return visit system is implemented for discharged patients, that is, within 10 days after the patient is discharged from the hospital, the attending doctor or the responsible nurse must come to the door or call back once to understand the treatment effect and the patient's opinion on the hospital . In terms of inspection and medication, it is stipulated that all departments should strictly carry out inspections in strict accordance with the condition of the disease. The necessary inspections must not be lacking. Unreasonable inspections cannot be checked. It is necessary to ensure the quality of inspections and reduce the burden on patients. The use of drugs should be effective, high quality, low price, first domestic and post-import, first-line, second-line and third-line principles, rational use of drugs, and effectively reduce the burden for patients. The inspection team led by the vice president of the business will check the inspection and medication of each department regularly or irregularly, and impose heavy penalties for violations. If the medical representative is found to be "promotional" in the clinic, in addition to handling the relevant responsible person, the sales of the drug in the hospital should be stopped. Strengthen external supervision. First, publicize the hospital's various fees, inspections and drug prices, adhere to the centralized bidding and procurement of drugs, reduce the cost of drugs, and truly let the people feel at ease and understand the money. Second, regular outpatient and inpatient consultation cards are issued, and various rationalization suggestions put forward by patients are adopted to solve or answer various questions raised by patients. The third is to extend the reception day of the president for one and a half days to one day. The patient or family members can have face-to-face discussions with the dean every Wednesday and directly report various problems to the dean. Nine is to hold regular meetings of social supervisors in order to timely listen to the reflections of the community on the hospital . Nine is led by the leaders of the hospital to form a liaison group, and regularly visits key enterprises, foreign-funded enterprises and pillar enterprises in the region. For example, in July, we went to China Resources Nylon Co., Ltd., Spandex Co., Ltd., Zhenghai Electronic Mesh Board Co., Ltd., and Shougang Dongxing Company to visit and deepen the people, and listened to the shortcomings of the leaders and employees in the medical service work. valuable opinion. And issued 200 copies of the "Development District Hospital Medical Service Quality Information Consultation Card" to take the initiative to accept supervision from all walks of life. Nine is to continue to implement the social service commitment system to ensure that the "120" emergency access channel is unimpeded.

In short, after the unremitting efforts of the staff of the hospital , the development zone hospitals achieved good results in 2019. The hospital will take this opportunity as an opportunity to continue to work hard. In the new year, we will always adhere to the principle of serving the people wholeheartedly. In the spirit of being highly responsible to the party and the people, various medical service activities will reassure the people. ,satisfaction.