Year-end summary of the hospital nursing department in 2019

Time has passed, and work in 2019 has ended. In the work of 2019, the work of our hospital nursing department has also been successfully completed. Although there was no outstanding performance in the work of the year, we did not have an adverse impact. These are all in constant development, and we have been greatly encouraged. As long as you do your own ordinary work, it is to contribute to society!

With the further deepening of the personnel system reform, the Ministry of Nursing, under the leadership and support of the hospital leadership, focused on standardizing the writing of nursing files, improving the legal concept of nursing staff; strengthening supervision and management, ensuring the safety of nursing; and increasing the monitoring of nursing quality. Paying attention to the cultivation of nursing backbones, optimizing the nursing team and improving the quality of nursing services. The quality of nursing services in the hospital has risen steadily and the patient satisfaction is high. The work of the nursing department is summarized as follows:

First, improve service quality and shape hospital image

The nursing staff is the most contacted, the earliest and closest worker to the patient. The quality and image of the nursing staff directly affects the hospital image.

1. The nursing department starts from the quality of the business, organizes the implementation of the “three basics” training plan formulated at the beginning of the year, adheres to the quarterly operation and theoretical examinations, and organizes business learning and an operational technical training and assessment every month. Everyone is required to pass the customs, and the results are included in the personal files. As an objective basis for personal assessment, an atmosphere of comparison, learning, rush, and help is formed. The nursing staff has a set of excellent business skills to reassure patients and promote hospital revitalization.

2. Standardize the nursing staff to dress, ask for civilized language, answer the telephone standard, let the nursing staff put into work with the end-loading, harmonious, friendly, generous image and full of mental outlook, and warmly receive the patient with civilized and polite language to provide patients with Satisfactory service.

3. Continue to strengthen the awareness of active service, implement the "patient-centered" thinking, let nursing staff change their minds, improve their understanding, meet the requirements of patients in a timely manner, continuously improve service attitudes, improve the quality of nursing services, and pay attention to the communication between nurses and patients. Responsible care has been transferred to a holistic approach centered on humanized care.

Document network

Second, rational use of human resources, fully quantify nursing work

1. In order to optimize the responsibilities of each class, make rational use of human resources, and guide the various departments to implement the scheduling, it is reasonable and effective from the operational situation.

2. In the implementation of quantitative assessment, nursing staff actively participate in the new program, enhance the initiative of the work, cultivate the courage to contribute, and love the spirit of the collective.

Third, around the hospital work deployment, active assistance

1. Cooperate with the hospital and complete the appointment of the head nurse. Assist the head nurses of all departments to successfully complete the handover work.

2. Seriously study the relevant articles on the reform of the hospital personnel system

Fourth, standardize the writing of nursing files, strengthen the awareness of nursing legal system. With the improvement of people's legal awareness, the promulgation of new medical accident handling regulations, how to strengthen the legal system in nursing services, and improve the legal awareness of nursing staff, has become an important link in nursing management. . This year, the Ministry of Nursing strictly followed the requirements of the Provincial Health Department's nursing file writing standard, formulated the implementation rules for the writing of hospital nursing files, and conducted training in the form of centralized lectures and ward-related learning, so that nursing staff could more clearly define the meaning of nursing file writing. The behavior of the nurses ensured the safety of nursing and improved the quality of nursing; accumulated valuable information for nursing research and promoted the development of nursing disciplines; complete and objective nursing records provided a legal basis for proof and protected the legality of nurses and patients rights and interests. It is clear how to write a good nursing file to meet the standard requirements. In the organization of the lectures, combined with the actual situation of writing nursing files in our hospital, it was summarized and analyzed, and corresponding countermeasures were put forward. In order to strengthen the nursing staff as soon as possible to master the normative requirements, the hospital's nursing staff was organized to conduct theoretical tests, and the pass rate was 100.

V. Strengthen supervision and management to ensure the safety of nursing

1. Regularly supervise and inspect medical safety, focus on strengthening pre-holiday safety inspections, enhance medical staff's awareness of prevention, eliminate hidden dangers, standardize the management of poisonous and narcotic drugs, and achieve special management of counters, and rescue medicines in the vehicle to achieve “four fixed” : Special person management, fixed point placement, quantitative, fixed number, shift shift, record. The rescue equipment is timely repaired, maintained, and guaranteed to be functional.

2. Insist on the long-term ward round of the nurses, supervise and inspect the performance of the nursing staff on duty and post duties, timely discover the deviations in the nursing work, promptly give corrective treatment, and insist on holding the regular meeting of the head nurses every month to make targeted work, Effective improvement measures to ensure the quality of care and the safety of care.

3. In-depth department to urge the head nurse to work daily. Focus on the investigation of new entry, transfer, pre-operative, post-operative, critically ill and life can not take care of themselves, patients with potential risks of medical disputes, supervise the implementation of inspection and care, strengthen the quality control of the link, reduce the occurrence of care defects.

4. Organized new hired nurses to conduct pre-job training. Through training, they will establish legal awareness, quality awareness, and safety awareness. They will conscientiously abide by various rules and regulations and operational procedures in their posts, and perform the sacred duties of white angels. Document network

Sixth, strengthen the quality management monitoring

1. The Nursing Department has revised and improved the quality standards and assessment items of various nursing archives in accordance with the rules for the writing of provincial nursing archives. The inspection and assessment are strictly based on the standard scores.

2. Strengthen the washing, disinfection and storage, and the collection and delivery of sterile items in the disinfection supply room to ensure the quality of the disinfected items and the safety of medical care.

3. Strengthened hospital infection control management, and weaved the head nurses and nursing staff in the hospital to learn new disinfection technical specifications, methods and significance of environmental hygiene monitoring, hospital infection control strategies, hospital infection management regulations, and their contents were included in "Basic", year-end theory test, aseptic technique operation, etc. are included in the usual nursing operation test. Through the monthly quality inspection and the nurse's long night round of ward rounds, the disinfection and implementation of the nursing staff were examined and evaluated, focusing on strengthening disposable sterile items and aseptic technology. Hygiene hand washing, environmental hygiene, disinfection monitoring management and assessment.

4. The completion of various nursing quality indicators: 1), the basic qualification rate of basic nursing reaches 1002), the annual qualified rate of special and first-grade nursing reaches 100. 3), the first-aid items have a good rate of 100. 4), nursing file writing The average score is 99.57, the pass rate is 100. 5), the qualification rate of nursing staff “three basics” is 100. 6), one person, one needle, one tube, one sterilization, one pass, the pass rate is 100. 7), the qualified rate of conventional equipment disinfection and sterilization reaches 100. 8), disposable syringes, infusion sets after the destruction rate of 100. 9), the number of years of hemorrhoids is 0. Document network

7. Emphasis on talent training and optimization of nursing teams

1. Strengthen nursing management training. The head nurse and the old head nurse who did not conduct pre-job training were trained.

2, in order to improve the quality of nursing staff, optimize the nursing team, select the backbone to go out to study specialist knowledge. This year, the number of nursing backbones and management personnel to participate in various forms of specialist knowledge and technical training classes reached 6 people. It is particularly worth mentioning that 5 cases of heart bypass surgery, 14 interventional procedures and surgery were performed together with American experts in May this year. After the nursing, the patient was discharged from the hospital and received praise from all walks of life.

3. Continue to implement multi-channel education. By the end of this year, 116 people had received a bachelor's degree in nursing and 7 had a bachelor's degree.

4. Strengthened the development of new business and new technologies.

5. Completed the rotation work of young nurses, focused on strengthening the basic theory and the improvement of basic operating techniques, combining the theory and practice of young nursing staff, and mastering multidisciplinary knowledge and ability.

6. Successful completion of various follow-up training. The hospital's nursing staff were organized to participate in the continuing education organized by the Municipal Nursing Association, with a participation rate of 100. The nursing rounds are once a month, and the business rounds are studied once a month, encouraging nursing staff to publish research papers.

7. Fully cultivate the participation of nursing staff organizations. The “5.12” Nurses' Day held a number of activities with the theme of advocating humanized services, giving caps to new nurses, nurse etiquette performances, and nursing operation technology demonstrations. Nursing staff do their best, not only strengthen the nursing knowledge, but also cultivate the sentiment and enhance the sense of team spirit. Better contribute to hospital construction.

8. Standardize teaching and strengthen the teaching work for nursing school interns.

There are many problems in reality. These are all in constant development. The results we get, many of the real problems are like this. I believe we can do well. In fact, many things are verified in constant development. We think so, so we will continue to work hard, I believe that we will do all this, because our hospital care department has been working hard and has been making continuous progress!