Summary of quality nursing service work 2

Looking back at the quality service project, it is not a one-time process. At the beginning, I didn't understand the depth enough, and the initial effect was not obvious. With our department's in-depth discussion and understanding of quality services, we began to try new ideas and implement summing up experiences, gradually clearing our thinking, and found that relying on several measures and sending several files is difficult to solve. Recognize problems and completely change the concept of service. In the same month, "transposition thinking - if I am a patient" to the "patient star selection" activities, "quality service star" to "patient satisfaction survey", "liquid zero call" and other quality service activities, Everyone is turning pressure into motivation, making heavy responsibility as responsibility, taking reform as a challenge, doing patient care work, and gradually understanding the importance of quality service and getting better.

Quality service, that is the exchange of heart and heart. Learn to walk into the patient's heart, from the patient's point of view, empathy, to improve the quality of our services, in order to truly improve the doctor-patient relationship, into the patient's heart. This requires us to listen to the opinions of patients in the usual work, listen more and think more, to the specific work, you can cleverly understand the patient's heart and solve problems for them. It is our department that adheres to these methods and principles that have enabled our sisters to achieve remarkable results and have been praised by patients. In the face of patients, our true feelings are not “arrears” and our services are not “shut down”. We have won the hearts of the majority of patients with true love and sincere actions.

Maybe we will never be obscured, but we will be willing to let all patients smile and walk out of the hospital . We use our knowledge to prove our worth, to illuminate our lives with wisdom; we have ideals, so we are proud; we have struggles, so we are happy; we have gains, so we are happy. We are all striving to grow. The achievements only represent history. The continuous progress represents the present and the future. Sisters, let us continue to work together and make contributions to the society!

Unconsciously, in the busy work and life study, 2019 has been rushing past half of the time, since the development of quality services, there are too many feelings inside. From the positioning of the quality service of our department in the early stage, to the promotion, to the strengthening of the nurses' awareness of care, to the rectification to the summary, there is indeed too much sadness in the middle. Since it is said that looking back, that is, summing up, then first of all, I think it should strengthen service awareness. Since my department began to become a quality service nursing pilot ward, I think that each of our nursing staff has a pressure on the heart. You think, in the work, not only to ensure quality and quantity, but also to consider whether everyone is satisfied, psychological pressure is conceivable! Then its primary smile service consciousness may gradually decrease or disappear inadvertently. The heavy workload and the incomprehension of the patients, the lack of effective communication between nurses and patients will also intensify the contradictions and reduce the satisfaction. Although it is a quality care service, doctors should also be involved. Medical care and nursing are inseparable. Since the patient is a sick person, the psychology and physiology accompanying this person is also incomplete. I said that the parents of the doctors, I think if every one of our medical staff can understand the patient's mood, then we will also avoid a lot of excessive language and behavior, and unnecessary misunderstanding. And what I think needs to be strengthened is the behavior of our professional standards. As a medical staff, since you choose this profession, you also choose to shoulder the responsibility of saving the wounded and dying. Then we are not only helping people when performing every operation, but also thinking about whether it will hurt people. We must strictly demand ourselves in our work, abide by ethical principles, maintain a good image of ourselves, and prevent violations of professional ethics. Quality of care is fundamental to ensuring medical safety. I think that only by continuously improving the nursing process, changing ideas, and raising awareness can we effectively improve the overall quality of care. In order to provide patients with high-quality humanized and personalized care services, we can infiltrate our “six hearts” service into every aspect of nursing work. Let our patients see that we are working hard to improve, feel that we are providing a full range of quality services and understand the purpose of our quality service. In this way, the quality service can be carried out better, and the patients can get real benefits, so that the society, the people and the country are satisfied!