Summary of the work of Puneco quality care services

First, change concepts and improve management

1. Learn more: learn from experienced and well-preserved head nurses, learn their work experience and work methods; learn from their colleagues in the hospital, learn their advanced management mechanism, scheduling methods, and work status; The nurses learn to learn the strengths of their work and make up for their own shortcomings.

2. Communicate with other head nurses to find out the deficiencies in the work, find hidden dangers in the work, adjust the work status at any time, and keep up with the pace of the hospital .

3, the implementation of humanized management: care for the nurses in the family in life, have the difficulty to take the initiative to help. Strict requirements in the work, to achieve equality for all, vary from person to person, give full play to the advantages of each nurse, and mobilize the enthusiasm of the nurses.

Second, strengthen nursing management, strictly control the quality of care, and ensure the safety of care

1. Require nurses to strictly abide by the core nursing system, various rules and regulations, and various operating procedures, strictly control the quality of care, and prevent the occurrence of nursing errors. There is an assessment beforehand, and there are measures to improve afterwards. Really know what is in mind, work is done according to standards.

2. Give full play to the role of the quality control team, mobilize the enthusiasm and responsibility of the quality control team members, and be able to take the initiative to undertake inspection duties and help colleagues in the community to make progress together.

3, personally, and effectively do class inspection, day to day, week and week summary, so that nurses consciously improve the quality of care.

Third, carry out quality nursing service demonstration wards, strengthen basic nursing services, and improve patient satisfaction.

1. Since the implementation of the quality care service demonstration ward, strengthen the basic care services, communicate with patients, understand the needs of patients, and truly solve problems for patients.

2, flexible scheduling, make full use of human resources, give play to the subjective initiative of nurses, and facilitate the provision of services to patients. Through flexible scheduling, it not only reduces the workload of the nurses, but also solves the practical problems such as the morning and evening care of the patients, the late morning treatment, and the patients being unfamiliar with the responsible nurses.

3. Strengthen the management of critically ill patients. Focus on the coordination of rescue and ability training. Everyone has to face the serious problems and not panic, and there are rules and regulations for rescue and cooperation.

Fourth, "three basics and three strict" training and teaching work

1. According to the department plan, conduct business study twice a month, once a skill training, and conduct theoretical and skill operation tests on time. Do planning, implementation, evaluation, and summary.

2. Strictly require nurses to write according to the specifications, promptly check and correct the problems and errors found, and continuously improve the quality of writing.

3, strict requirements for interns, according to the plan to teach.

V. Strengthening the management of nosocomial infections

1. Strictly implement the disinfection and isolation system, and the department infection quality control team will check, summarize and record according to the plan.

2. Regularly carry out in-hospital infection knowledge training according to the requirements of the hospital infection department.

Sixth, to create Puneco's own care brand - the nuances of the current warmth

Puneco often has hospitalized patients with advanced tumors. Such patients are not only in poor physical condition, but also very anxious in their hearts. Nurses tend to be more careful and attentive when caring for such patients. A simple operation may take only one minute on other patients, but it takes half an hour on such a patient. Every time the nurse is sweating but has no complaints, the patients and their families are smiles of kind words and understanding.

7. Insufficient and hard work

1. Lack of quality control of nursing: First, it is reflected in the management of wards, and there are still many shortcomings. The second is the writing of nursing records, especially after the simplification of nursing records, the requirements for the quality of nursing records are reduced. These two aspects are urgently needed to be strengthened and strengthened.

2. Training: There are fewer opportunities for training, and nurses cannot learn new knowledge.

3. Nursing research and papers: constantly update nursing knowledge, develop new technologies and new projects as soon as possible, and lead the general nurses to make progress together.