Summary of the year-end work of the hospital in 2019

In XX, under the correct leadership of the district committee and the county government, under the care and guidance of the district health bureau, our institute earnestly studied and implemented the spirit of the party's xx and xx junior high school plenary sessions, comprehensively implemented the scientific development concept, and carried out in-depth development. Hospital Management Year and other activities, improve service attitude, improve medical quality, standardize medical behavior, promote harmony between doctors and patients, successfully complete various objectives and tasks, and comprehensively promote the scientific development of hospitals.

I. Completed work indicators

1. Outpatient volume; % compared with the same period of last year;

2, receiving emergency visits; compared with the same period last year;

3. Received hospitalizations; up by % over the same period last year;

4, the number of operations; increased by more than the same period last year;

5. The bed occupancy rate was reduced by % compared with the same period of last year;

6. Average hospital stay days; decreased by % compared with the same period of last year;

Second, the main work carried out in the year

Improve the quality of medical services and improve the level of medical services.

The first is medical work. Continue to adhere to the medical management concept of “taking patients as the center and improving the quality of medical services”, comprehensively strengthen the quality of medical work, firmly establish quality awareness, continuously improve the overall level of medical care, and improve the hardware construction of hospitals; We improved 13 hospital medical systems, strictly implemented monthly “three basics and three strict” assessments, and required medical staff to consciously implement the first-instance physician responsibility system, third-level physicians' round-robin system, pre-operative discussion, and difficult critical case discussion system. Investigate the important system of seven peer-to-peer medical care; increase the management supervision and evaluation of important departments and important links, conduct medical rounds more than 20 times, each time 13 departments; adhere to the weekly morning meeting system, summarize and analyze last week's work, Arrange to deploy a new week's work, research and rectify specific problems, effectively reduce medical errors; strictly implement the "Code for Writing Medical Records", evaluate, publicize and file medical records once a month, and maintain a Class A medical record rate of over 96%; Medical Affairs Organized 9 short-term business trainings, participated in medical academic seminars twice, and hired experts to teach 4; further improve hospital infection control system, and control not only the adverse events in health care, ensuring patient visits and treatment.

The second is nursing work. In XX, the Ministry of Nursing took "the comprehensive evaluation rules of hospital management in Hubei Province" as the standard, focused on nursing quality management, strengthened the quality education and business skills training of nursing staff, started from the foundation of nursing work, and insisted on the quality of nursing once every quarter. Analyze the discussion meeting, analyze the existing problems on time and propose improvement measures to facilitate the effective improvement of nursing work. The quality of various care indicators throughout the year has improved compared to last year. Such as: basic care, critical patient care compliance rate of 90%, overall care, ward management compliance rate of 95%, a variety of nursing technology operations, system implementation compliance rate of 100%. In the whole year, the organization of nursing business training and learning 6 times, nursing business exams 6 times, the hospital's nursing staff on the nursing work rules and regulations, job responsibilities, emergency plan mastership pass rate reached 95%, the nursing core system implementation rate reached 96%.

The third is the infection in the hospital. According to the hospital infection management evaluation standard, the hospital sense department regularly reviews and examines the various departments, and reports the results to various departments; regularly inspects the implementation of the disinfection and isolation system of each clinical department and the use of disposable medical and health supplies. In the whole year, 218 samples were taken from the clinical and key departments of our hospital, and 218 were qualified, and the pass rate was 100%.

Focus on the patient and build a harmonious relationship between doctors and patients.

The hospital always adheres to the "patient-centered" principle, and always regards the realization and maintenance of the lives and health of the broad masses of the people as the starting point and the end result of implementing the scientific development concept.

First, the “orthing a patient” meta-consideration discussion and speech contest was launched to promote medical staff to improve their working methods, change service attitudes, and improve service levels.

The second is to implement a one-stop service in the outpatient clinic, and to carry out the “three-to-one look” activities based on speed, specific quality, specific service, and evaluation results, and optimize the service process.

The third is to promote the "humanization, personalization, and affectionate" services. For example, for patients who are in the outpatient treatment and infusion at noon, they will be given XX free lunches; for the women who produce them, they will be free to pick up and drop off more than 600 times, so that the patients can feel loved by their loved ones.

The third is to strictly implement the national drug price policy and medical service charging standards, to achieve "due to disease treatment, reasonable inspection, rational use of drugs, reasonable fees", so that patients feel "open and transparent, honest service." Introduced more than 20 single-species limit services such as delivery, cesarean section, uterine fibroid resection, chronic cholecystitis with cholecystectomy, simple appendicitis, nodular thyroid tumor resection, etc. 15.6 million yuan.

Strengthen the internal management of the hospital with a scientific management mechanism.

Since the beginning of this year, combined with the in-depth development of the hospital management year activities, our hospital has focused on improving the medical level and service quality, clearly fulfilling the duties of the post, and implementing the target responsibility to make the hospital management work to a new level, mainly doing the following aspects:

1. Continued the annual activities of quality management of medical services. Through this activity, the staff of the whole hospital will further establish the awareness of medical quality first in the mind, and truly put the quality of medical service in the first place in medical work, and regard medical quality as the starting point and foothold for all work. Form a good situation for everyone in the hospital, everywhere, and always pay attention to medical quality. Further strengthen the rules and regulations on medical quality and medical safety, personnel responsibilities at all levels, and various technical operating procedures, gradually institutionalize various tasks, clarify responsibilities, standardize technology, and establish a long-term mechanism to ensure medical care in our hospital. Quality is on a new level

2. Further strengthen and standardize system management. Focusing on financial management, pharmacy and drug store management, medical equipment and consumables management, and office logistics management, we will do our own management while ensuring non-business functional departments and supervising service functions.

3. Intensify the guidance of theoretical education, and extensively carry out education on medical ethics, industry discipline, laws and regulations, etc., which are guided by the scientific development concept, and continuously enhance the political awareness and overall awareness of the cadres and workers. Consciousness, actively promote the improvement of the overall quality of the general staff.

Show public welfare social responsibility and give play to public service functions.

Based on the principle of restoring society and returning to society, our institute always puts social benefits first, starting from public welfare undertakings, solving problems for the people, and striving to alleviate the difficulty of seeing people and seeing doctors.

First, the company introduced more than 20 single-species limit services such as delivery, cesarean section, uterine myomectomy, chronic cholecystitis with cholecystectomy, simple appendicitis, and nodular thyroid tumor resection. The amount is more than 280,000 yuan.

The second is to treat three kinds of high incidence and three major cancers common to women. In the “March 8” Women's Day, our hospital jointly organized the “Female Disease Prevention and Control Project” with the Weicheng District Health Bureau, and conducted free “three high three cancers for more than 3,000 women”. "Screening activities, a total of more than 600,000 yuan.

Third, during the "May 1 Labor Day" and the xx City Federation of Trade Unions jointly launched the "Promoting Dedication, Caring for the Health of Model Workers" charity activities, free of charge for the city's labor model to provide a physical examination package worth 380 yuan, free of charge 19,000 yuan.

Fourth, on May 12th, together with the xx City Charity Federation, the “xx Breast Disease Prevention Charity Fund” and “Charity Clinic” were established. It provides free examinations for breast diseases for more than 1,500 people and more than 20 cases for surgical assistance. The “charity clinic” is free of 5 cases for special hardship households, five-guarantee households and laid-off workers, with a free amount of 15,000 yuan.

The fifth is to effectively carry out public health and epidemic prevention work. The hospital carried out more than 20 in-house trainings for infectious diseases such as hand, foot and mouth disease, influenza A (H1N1), AIDS, tuberculosis, etc., and started the study column for 6 times. The health prevention knowledge was provided to the public through irregular community clinics and leaflets. Advocacy and education to improve people's awareness of disease and prevention.

In short, after the unremitting efforts of the staff of the hospital, the XX City Fourth People's Hospital has achieved good results in XX years. In the new year, the hospital has always adhered to the principle of serving the people wholeheartedly. In the attitude of being highly responsible to the party and the people, various medical service activities have made the people feel at ease and satisfied.