Summary of the work of the outpatient head nurse in 2019
First, patient-centered, strengthen nursing management, strengthen learning and improve the professional quality of nursing staff. It is a general trend to expand the knowledge, improve their own quality, and manage the knowledge management of nursing. It is necessary to strengthen the nursing knowledge under the market economy and the management knowledge of the head nurses. Due to social progress and the improvement of the patient's cultural quality, many patients no longer blindly trust the nursing staff. They need to understand the condition and have a lot of self-subjectiveness. This kind of self-subjection is beneficial to the patient's ideological work and keep them in the position. On the other hand, if the nursing staff can't rely on their own knowledge literacy to give the patient an objective explanation, individual patients will soon be subjectively not cooperating with care, or even unreasonable, so the nurses are required to constantly improve the nursing knowledge. Improve their own quality, encourage nurses to participate in various business studies, continue education or adult college entrance examination, visit the management of each brother hospital, in order to improve the quality of nursing staff. With the continuous development of medical technology, the extensive application of new and advanced medical equipment, especially the fierce competition after entering the WTO, has brought new challenges to nursing work. After all, nursing work is different from medical treatment, and can rely on sophisticated and advanced modern equipment. To facilitate treatment and treatment, and care begins with the simplest, broken things. In the process of nursing, we must deal with a variety of patients. Sometimes our knowledge is difficult to meet the needs of patients. Therefore, the head nurse must pay close attention to the improvement of professional and technical knowledge, in order to cultivate a large number of nurses with both ability and political integrity. Otherwise, Not qualified for the job of the head nurse.
Second, clear responsibilities, coordination between medicine, care and disease
1. The head nurse is the first person in charge of the department. It is responsible for the hospital leadership and the nursing department. It is responsible for the department nursing staff and responsible for the patient and the accompanying staff. Therefore, the head nurse is the responsible nursing manager and is based on people. In the overall care, the party's health policy is passed on to each nurse, and through them, the warmth of the party and the people's people is reflected on the patients, so that they can be cared for and cared for.
2, the head nurse is the commander in the department's nursing work and the executives of various administrative affairs, must be responsible for doing things, do not want others to do it personally; others do not understand to guide the mobilization. In addition, the requirements for nurses must be high. First of all, they must strictly demand and listen to the opinions of the people with humility. Care about them in life, understand, respect and help at work, use their own spirit to drive them, sometimes have a loyal, tolerant temperament, can not care with the nurses, can handle various relationships, in dealing with various relationships The head nurse must adhere to the principle and strictly follow the rules and regulations of the hospital. Therefore, the quality of the nursing work is directly related to the patient's interests and to the image and reputation of the hospital. Therefore, the duties of the head nurse are very important.
Third, highlighting the characteristic personal care, improving the nursing quality management system The nursing service plays an important role in building the hospital service culture. Providing the distinctive personalized nursing service is the main content of shaping the quality of excellent nursing service. The nursing service is not only the life. Care and physical satisfaction are more psychological and individual satisfaction, so providing differentiated care and personalized service is the deepening of overall care. In the overall care, two emphasis is placed on “people-oriented, service-oriented”. "Three things, that is, everything for the patient, for all patients, for the patient" focus on three main things, that is, health education as the main means, to carry out the first question responsibility system as the main form, to improve patient satisfaction as the main The way is to focus on the inner beauty of the nurse, pay attention to communication skills, "please" first, "thank you" later, let the patients feel the quality care of the nursing staff.
According to the quality of care objectives and standard service assessment standards, a system of assessment and scoring by head nurses and business executives will be established. The rewards and punishments will be clearly defined. The results of the assessment will be announced each time. The year-end summary is linked to the target management. The main task of the service is to serve the patients. It is necessary to take the patient as the center, treat the patient's pain as their own pain, treat the patient as a relative, and always think about their life, gain the trust of their nursing work, and trust and support each other. The head nurse is actually a domestic leader in the department. Therefore, it is necessary to follow the rules of the market economy, strict rules and regulations, rewards and lazy, and pay more and more, do not bother with the principle of distribution, pay attention to management, and do not engage in human relations. In short, the development of society's people's health awareness has made the development of nursing career face new challenges. The new tasks that the times have given us require us to have high-level knowledge and skills, keep making progress, and win the society with superb technology. Respect and recognition of the nursing profession, in order to have the ability to achieve the goal of nursing, to improve the authority of nursing, to cultivate the temperament of internal beauty and external beauty and the style of experts and scholars, to establish the self-confidence of the nurse profession is also the direction of our nursing staff this year.
Fourth, continuously improve their own quality A successful nursing manager has: one is their own quality, and the other is working methods and leadership skills. 1 China's health industry is facing major reforms, and fundamental changes have taken place within the hospital and between the hospital and patients. The commercialization, humanization and legalization of the doctor-patient relationship have become the subject of the caregiver's exploration. The head nurse must get everyone's love and trust, go ahead in the work, do the work ahead, serve the former, and don't care about the individual. Gains and losses, there is a modest attitude in front of honors, give everyone some opportunities, so that nurses have a sense of honor and trust, shaping an easy-going working atmosphere, as a manager should enter the words of the ears, to endure the unbearable things in the world, no Give people small shoes to wear, with a broad mind to win the understanding of the people around them, seeking truth from facts, the head nurse should enhance their trust in the colleagues with personality, personality, work methods, the unity and cooperation between colleagues, the cooperation between departments. 2 Do four lectures, four hearts and empathy for patients. Four lectures: stressing civility, politeness, quality, and morality; four minds are: doing things to reassure doctors, reassuring patients, reassuring family members, and rest assured; empathy means translating between patients and consumers when dealing with problems . Because the patient is an individual with special requirements, the nursing service should be considered around the overall needs of the patient, not only providing the patient's needs but also caring and paying attention to the patient's life and health, personality and respect. The head nurse is the nurse's mentor, who uses civilized language and awkward attitudes to communicate with patients, with strict care standards, noble feelings and ethical requirements for each caregiver's behavior and care process.
The head nurse is the most basic and direct manager of the clinic. The level of management directly affects the quality of care. Therefore, we must pay attention to "details management is the essence", "safety management is the most important", and the nursing management is better applied to the clinic, and the nursing management model is continuously innovated.
Second, clear responsibilities, coordination between medicine, care and disease
1. The head nurse is the first person in charge of the department. It is responsible for the hospital leadership and the nursing department. It is responsible for the department nursing staff and responsible for the patient and the accompanying staff. Therefore, the head nurse is the responsible nursing manager and is based on people. In the overall care, the party's health policy is passed on to each nurse, and through them, the warmth of the party and the people's people is reflected on the patients, so that they can be cared for and cared for.
2, the head nurse is the commander in the department's nursing work and the executives of various administrative affairs, must be responsible for doing things, do not want others to do it personally; others do not understand to guide the mobilization. In addition, the requirements for nurses must be high. First of all, they must strictly demand and listen to the opinions of the people with humility. Care about them in life, understand, respect and help at work, use their own spirit to drive them, sometimes have a loyal, tolerant temperament, can not care with the nurses, can handle various relationships, in dealing with various relationships The head nurse must adhere to the principle and strictly follow the rules and regulations of the hospital. Therefore, the quality of the nursing work is directly related to the patient's interests and to the image and reputation of the hospital. Therefore, the duties of the head nurse are very important.
Third, highlighting the characteristic personal care, improving the nursing quality management system The nursing service plays an important role in building the hospital service culture. Providing the distinctive personalized nursing service is the main content of shaping the quality of excellent nursing service. The nursing service is not only the life. Care and physical satisfaction are more psychological and individual satisfaction, so providing differentiated care and personalized service is the deepening of overall care. In the overall care, two emphasis is placed on “people-oriented, service-oriented”. "Three things, that is, everything for the patient, for all patients, for the patient" focus on three main things, that is, health education as the main means, to carry out the first question responsibility system as the main form, to improve patient satisfaction as the main The way is to focus on the inner beauty of the nurse, pay attention to communication skills, "please" first, "thank you" later, let the patients feel the quality care of the nursing staff.
According to the quality of care objectives and standard service assessment standards, a system of assessment and scoring by head nurses and business executives will be established. The rewards and punishments will be clearly defined. The results of the assessment will be announced each time. The year-end summary is linked to the target management. The main task of the service is to serve the patients. It is necessary to take the patient as the center, treat the patient's pain as their own pain, treat the patient as a relative, and always think about their life, gain the trust of their nursing work, and trust and support each other. The head nurse is actually a domestic leader in the department. Therefore, it is necessary to follow the rules of the market economy, strict rules and regulations, rewards and lazy, and pay more and more, do not bother with the principle of distribution, pay attention to management, and do not engage in human relations. In short, the development of society's people's health awareness has made the development of nursing career face new challenges. The new tasks that the times have given us require us to have high-level knowledge and skills, keep making progress, and win the society with superb technology. Respect and recognition of the nursing profession, in order to have the ability to achieve the goal of nursing, to improve the authority of nursing, to cultivate the temperament of internal beauty and external beauty and the style of experts and scholars, to establish the self-confidence of the nurse profession is also the direction of our nursing staff this year.
Fourth, continuously improve their own quality A successful nursing manager has: one is their own quality, and the other is working methods and leadership skills. 1 China's health industry is facing major reforms, and fundamental changes have taken place within the hospital and between the hospital and patients. The commercialization, humanization and legalization of the doctor-patient relationship have become the subject of the caregiver's exploration. The head nurse must get everyone's love and trust, go ahead in the work, do the work ahead, serve the former, and don't care about the individual. Gains and losses, there is a modest attitude in front of honors, give everyone some opportunities, so that nurses have a sense of honor and trust, shaping an easy-going working atmosphere, as a manager should enter the words of the ears, to endure the unbearable things in the world, no Give people small shoes to wear, with a broad mind to win the understanding of the people around them, seeking truth from facts, the head nurse should enhance their trust in the colleagues with personality, personality, work methods, the unity and cooperation between colleagues, the cooperation between departments. 2 Do four lectures, four hearts and empathy for patients. Four lectures: stressing civility, politeness, quality, and morality; four minds are: doing things to reassure doctors, reassuring patients, reassuring family members, and rest assured; empathy means translating between patients and consumers when dealing with problems . Because the patient is an individual with special requirements, the nursing service should be considered around the overall needs of the patient, not only providing the patient's needs but also caring and paying attention to the patient's life and health, personality and respect. The head nurse is the nurse's mentor, who uses civilized language and awkward attitudes to communicate with patients, with strict care standards, noble feelings and ethical requirements for each caregiver's behavior and care process.
The head nurse is the most basic and direct manager of the clinic. The level of management directly affects the quality of care. Therefore, we must pay attention to "details management is the essence", "safety management is the most important", and the nursing management is better applied to the clinic, and the nursing management model is continuously innovated.
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