Create a self-examination summary of honest hospitals
According to the spirit of the Municipal Health Bureau on the development of the “integrity unit” archives of the city's health industry, on the basis of the “Integrity Service Hospital” activities carried out by the hospital in XX, the company further launched “integrity diagnosis and treatment, honest drug use, honesty fees, and honest service”. "Integrity and Practice" is the integrity of the main content. The corresponding work responsibility system has been formulated, the establishment and implementation have been carried out, and the inspection and assessment of medical quality, medical record writing, and quality of care have been carried out on a regular basis. The activities are now briefly reported as follows:
First, meticulously organize, carefully arrange, refine measures, and implement them. Leaders attach importance to and widely launch
In XX, our hospital set up a leading group for the establishment of the Integrity Service Hospital. The party committee secretary and the dean were responsible for the overall responsibility. The other leaders and the relevant functional department heads were specifically arrested, so that the specific work of the integrity service was implemented. First of all, we will unify the thinking of the leading group at the hospital level, and create a dialectical relationship between the "virtual dedication" of honest service activities and the "pragmatic" construction of business. On this basis, we will unify the party class and hold the party class of "promoting noble medical ethics". The middle-level cadres and party members know each other and hold a staff meeting to publicize and implement the activities. The municipal health system held a civic moral construction site meeting in our hospital, which greatly encouraged the staff of our hospital, and made the staff of the whole hospital form a consensus and actively invested.
Second, create a "integrity hospital" activities self-check and rectify the main content
1. Integrity diagnosis and treatment: respect the patient's knowledge and privacy, seek truth from facts, can use ordinary examination to confirm the diagnosis, without special inspection, to eliminate unnecessary repeated inspections; adhere to reasonable inspection, treatment due to illness, improve medical quality.
2, good faith medication: due to disease diagnosis and treatment, do not open generous, can use domestic drugs without imported drugs; resolutely put an end to counterfeit drugs and expired drugs.
3, integrity charges: commonly used drugs, treatment items, the price of the implementation of publicity, set the electronic touch screen for patient inquiries; provide detailed list of expenses to outpatients and inpatients; strictly enforce the national approved price standards, can not arbitrarily raise the charging standards; Set up a fee-based project to prevent arbitrary charges.
4. Integrity service: caring for, respecting patients, welcoming service, advocating people-oriented humanized service, treating patients equally; implementing the first diagnosis is not responsible for patients.
5. Integrity and Practice: Strictly implement the “Interim Provisions on the Responsibility of the Redemption” and “Kickback” of the staff of medical institutions. Medical personnel shall not ask for any “red envelopes” or “gifts” from patients or their families under any excuse; strictly implement medical treatment. Equipment, sanitary materials, pharmaceutical bidding procurement regulations, prohibit private take, greedy "rebate"; put an end to any form of billing fees, promotional fees, publicity fees, etc., do not accept medical representatives to eat, reception, travel and so on.
Third, establish and improve the system and measures for creating "integrity hospitals", strengthen and implement them.
Since the launch of the “Integrity Hospital” activity, our institute has mainly established and improved the following systems and measures:
1. Establish the president's reception day system. Every Monday morning is the reception day of the Dean. The leaders of the hospital receive the people in the outpatient department, listen to the reflections of the public on the hospital, and help the patients solve practical difficulties.
2. Add a registered fee window. With the increase in the number of visits, our hospital has added a number of charging points in outpatients, emergency departments, etc., and strive to reduce the number of patients waiting for queuing.
3. Adjust and enrich the outpatient service of outpatient, emergency and specialist diseases, improve the service of medical guides, and improve the green passage of first aid.
4. Open a large electronic scrolling screen in the outpatient department, and announce the medical charging standard 24 hours a day; the outpatient clinic implements a fee publicity system; the ward implements a “one-day list of expenses” and a “list of total expenses for discharged patients”, striving to understand the charges. Integrity charges.
5, for the hospital is a comprehensive building to bring inconvenience to the inpatients, the hospital set up a escort team, carry out escort patients, pick-up samples, reports and purchasing items and other services to facilitate patient treatment.
6. Improve infrastructure and provide a good medical environment for patients. In recent years, the hospital has aimed at the lack of space, lack of green area, and no parking lot. The party has tried to requisition and demolish some of the houses around the hospital and the old houses in the hospital, and converted them into green land and parking lots, which has beautified the hospital environment and facilitated the public. Seek medical attention. At the same time, air conditioning was installed in some departments and wards to improve the medical environment.
7. Establish and improve the supervision and restraint mechanism. The first is to formulate the "Interim Provisions on the Investigation of Hospital Staff's Violation of Medical Responsibility", so that there are rules to follow, violations must be investigated; second, to improve the internal and external supervision mechanism, each inpatient ward has a suggestion box, opinions, and the supervision office is responsible for patient complaints. Receiving work, collecting and sorting out feedbacks on a regular basis, replying in a timely manner; conducting questionnaire surveys and evaluations of inpatients and outpatients on a quarterly basis; hiring medical ethics supervisors from all walks of life, holding a supervisory symposium every six months to listen to opinions; The third is to pay close attention to medical quality and medical safety education, improve the quality awareness and safety awareness of medical personnel and reduce the occurrence of medical disputes by reviewing medical records and prescriptions, centralized technical operation training, and learning medical regulations. Fourth, implementing medical services The main information publicity system, the door, the emergency department, the bed occupancy rate, the average hospitalization day of the discharge, the per-patient fee level, the average medical expenses of the discharge, the number of hospital complaints, the number of praises, etc., are publicized, so that the public can supervise and let the public know clearly. Seeing the doctor in vain, the hospital is clean and in vain.
8. Improve the supervision and evaluation system and strengthen implementation. In order to further promote the "integrity hospital" commitment self-discipline system, make a public commitment to the whole society. The first line of clinical medical technology combined with the service features to actively introduce convenience measures to patients. At the same time, it also issued the "Integrity Hospital" work responsibility system, the integrity of services, integrity practices, integrity fees, medical quality, integrity drugs, logistics services, social credit and other specific "integrity services" content is implemented in each department and department, Establish an inspection team to ensure the implementation of the various contents. Establish an assessment system and an honest service work account system. Each business department conducts assessments such as medical quality, medical record writing, medical record quality, nursing quality, and department head and head nurse management on a monthly or quarterly basis. Linking the results of the assessment scores to individual performance payrolls has promoted the construction of “integrity hospitals”.
Fourth, the policy of benefiting the people, deepening the measures for benefiting the people, and focusing on solving the problem of expensive treatment for the people, first of all, to implement the "new rural cooperative medical care" system in a politically advanced manner. The new rural cooperative medical system has been recognized by all walks of life. The hospital has decisively seized this rare historical opportunity to integrate the long-term "benefit of the people" complex with the government's new policy and to adopt the "NRCMS" policy in the implementation of the hospital. Five initiatives. The first is to improve the organization and establish the rural cooperative medical work department; the second is to provide a smooth medical treatment channel for all the farmers' friends from the time of receiving, registering, inspecting, hospitalizing, treating, and discharging. Under the same conditions, the peasant patients are Our hospital has priority and preferential rights for medical treatment; the third is strict control of medical expenses. On the basis of the original control of the total cost of single disease, the 20 limit treatments that are common among farmers and repeated treatments have been re-implemented, further reducing the medical price, with a drop of 25%. The fourth is to establish a health file for farmers who come to the hospital for free treatment, and follow-up treatment in various forms such as telephone follow-up, regular visits to the countryside, and on-site services.
Although our hospital has achieved certain results in the self-inspection and rectification stage, it still has a certain distance compared with the requirements of the people. We will continue to use the indicators of the hospital management year as the basis, carefully compare self-examination and self-correction, and continue to improve quality. Innovative work, continuously improve the quality of medical care, improve management, and better serve the people.
First, meticulously organize, carefully arrange, refine measures, and implement them. Leaders attach importance to and widely launch
In XX, our hospital set up a leading group for the establishment of the Integrity Service Hospital. The party committee secretary and the dean were responsible for the overall responsibility. The other leaders and the relevant functional department heads were specifically arrested, so that the specific work of the integrity service was implemented. First of all, we will unify the thinking of the leading group at the hospital level, and create a dialectical relationship between the "virtual dedication" of honest service activities and the "pragmatic" construction of business. On this basis, we will unify the party class and hold the party class of "promoting noble medical ethics". The middle-level cadres and party members know each other and hold a staff meeting to publicize and implement the activities. The municipal health system held a civic moral construction site meeting in our hospital, which greatly encouraged the staff of our hospital, and made the staff of the whole hospital form a consensus and actively invested.
Second, create a "integrity hospital" activities self-check and rectify the main content
1. Integrity diagnosis and treatment: respect the patient's knowledge and privacy, seek truth from facts, can use ordinary examination to confirm the diagnosis, without special inspection, to eliminate unnecessary repeated inspections; adhere to reasonable inspection, treatment due to illness, improve medical quality.
2, good faith medication: due to disease diagnosis and treatment, do not open generous, can use domestic drugs without imported drugs; resolutely put an end to counterfeit drugs and expired drugs.
3, integrity charges: commonly used drugs, treatment items, the price of the implementation of publicity, set the electronic touch screen for patient inquiries; provide detailed list of expenses to outpatients and inpatients; strictly enforce the national approved price standards, can not arbitrarily raise the charging standards; Set up a fee-based project to prevent arbitrary charges.
4. Integrity service: caring for, respecting patients, welcoming service, advocating people-oriented humanized service, treating patients equally; implementing the first diagnosis is not responsible for patients.
5. Integrity and Practice: Strictly implement the “Interim Provisions on the Responsibility of the Redemption” and “Kickback” of the staff of medical institutions. Medical personnel shall not ask for any “red envelopes” or “gifts” from patients or their families under any excuse; strictly implement medical treatment. Equipment, sanitary materials, pharmaceutical bidding procurement regulations, prohibit private take, greedy "rebate"; put an end to any form of billing fees, promotional fees, publicity fees, etc., do not accept medical representatives to eat, reception, travel and so on.
Third, establish and improve the system and measures for creating "integrity hospitals", strengthen and implement them.
Since the launch of the “Integrity Hospital” activity, our institute has mainly established and improved the following systems and measures:
1. Establish the president's reception day system. Every Monday morning is the reception day of the Dean. The leaders of the hospital receive the people in the outpatient department, listen to the reflections of the public on the hospital, and help the patients solve practical difficulties.
2. Add a registered fee window. With the increase in the number of visits, our hospital has added a number of charging points in outpatients, emergency departments, etc., and strive to reduce the number of patients waiting for queuing.
3. Adjust and enrich the outpatient service of outpatient, emergency and specialist diseases, improve the service of medical guides, and improve the green passage of first aid.
4. Open a large electronic scrolling screen in the outpatient department, and announce the medical charging standard 24 hours a day; the outpatient clinic implements a fee publicity system; the ward implements a “one-day list of expenses” and a “list of total expenses for discharged patients”, striving to understand the charges. Integrity charges.
5, for the hospital is a comprehensive building to bring inconvenience to the inpatients, the hospital set up a escort team, carry out escort patients, pick-up samples, reports and purchasing items and other services to facilitate patient treatment.
6. Improve infrastructure and provide a good medical environment for patients. In recent years, the hospital has aimed at the lack of space, lack of green area, and no parking lot. The party has tried to requisition and demolish some of the houses around the hospital and the old houses in the hospital, and converted them into green land and parking lots, which has beautified the hospital environment and facilitated the public. Seek medical attention. At the same time, air conditioning was installed in some departments and wards to improve the medical environment.
7. Establish and improve the supervision and restraint mechanism. The first is to formulate the "Interim Provisions on the Investigation of Hospital Staff's Violation of Medical Responsibility", so that there are rules to follow, violations must be investigated; second, to improve the internal and external supervision mechanism, each inpatient ward has a suggestion box, opinions, and the supervision office is responsible for patient complaints. Receiving work, collecting and sorting out feedbacks on a regular basis, replying in a timely manner; conducting questionnaire surveys and evaluations of inpatients and outpatients on a quarterly basis; hiring medical ethics supervisors from all walks of life, holding a supervisory symposium every six months to listen to opinions; The third is to pay close attention to medical quality and medical safety education, improve the quality awareness and safety awareness of medical personnel and reduce the occurrence of medical disputes by reviewing medical records and prescriptions, centralized technical operation training, and learning medical regulations. Fourth, implementing medical services The main information publicity system, the door, the emergency department, the bed occupancy rate, the average hospitalization day of the discharge, the per-patient fee level, the average medical expenses of the discharge, the number of hospital complaints, the number of praises, etc., are publicized, so that the public can supervise and let the public know clearly. Seeing the doctor in vain, the hospital is clean and in vain.
8. Improve the supervision and evaluation system and strengthen implementation. In order to further promote the "integrity hospital" commitment self-discipline system, make a public commitment to the whole society. The first line of clinical medical technology combined with the service features to actively introduce convenience measures to patients. At the same time, it also issued the "Integrity Hospital" work responsibility system, the integrity of services, integrity practices, integrity fees, medical quality, integrity drugs, logistics services, social credit and other specific "integrity services" content is implemented in each department and department, Establish an inspection team to ensure the implementation of the various contents. Establish an assessment system and an honest service work account system. Each business department conducts assessments such as medical quality, medical record writing, medical record quality, nursing quality, and department head and head nurse management on a monthly or quarterly basis. Linking the results of the assessment scores to individual performance payrolls has promoted the construction of “integrity hospitals”.
Fourth, the policy of benefiting the people, deepening the measures for benefiting the people, and focusing on solving the problem of expensive treatment for the people, first of all, to implement the "new rural cooperative medical care" system in a politically advanced manner. The new rural cooperative medical system has been recognized by all walks of life. The hospital has decisively seized this rare historical opportunity to integrate the long-term "benefit of the people" complex with the government's new policy and to adopt the "NRCMS" policy in the implementation of the hospital. Five initiatives. The first is to improve the organization and establish the rural cooperative medical work department; the second is to provide a smooth medical treatment channel for all the farmers' friends from the time of receiving, registering, inspecting, hospitalizing, treating, and discharging. Under the same conditions, the peasant patients are Our hospital has priority and preferential rights for medical treatment; the third is strict control of medical expenses. On the basis of the original control of the total cost of single disease, the 20 limit treatments that are common among farmers and repeated treatments have been re-implemented, further reducing the medical price, with a drop of 25%. The fourth is to establish a health file for farmers who come to the hospital for free treatment, and follow-up treatment in various forms such as telephone follow-up, regular visits to the countryside, and on-site services.
Although our hospital has achieved certain results in the self-inspection and rectification stage, it still has a certain distance compared with the requirements of the people. We will continue to use the indicators of the hospital management year as the basis, carefully compare self-examination and self-correction, and continue to improve quality. Innovative work, continuously improve the quality of medical care, improve management, and better serve the people.
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